EaseUS

On December 28, 2023, I visited EaseUS website to review and consider buying a program that would help me fix my Laptop PC that is not Booting.

I went to a page that had the words on it: "EaseUS Data Wizard Hard Drive Repair" wanting this option to fix my PC hard drive and also be able to retrieve data from it if needed.

I chose the button for this option and eventually paid for this option. The invoice showed on it "Recovery Wizard," causing me to conclude that the Recovery Wizard also included the ability to "Repair Hard Drive" since the page had the title with this ability for it.

But on January 6th, after not trying to troubleshoot computer for several days, I chatted with a technician, asking him about using the Wizard to boot and fix PC, but was told that Wizard saved on my USB was not bootable do that.

I am a 66 year old senior who had a computer crash in 2022. I went online and purchased EaseUS software. Recently, I checked my credit card and saw a charge of $134.34. Immediately I advised the credit card provider and cancelled the credit card as they assured me this would stop the transaction from going through. I also send called 2COmyaccount and was advised the pending transaction was stopped. This morning to my surprise both the credit card provider and the company EaseUS uses for payments who assured this was cancelled both failed as a charge was processed. I would appreciate any assistance you can provide in how I can deal with getting a full refund for a product I don't require, and never knew about their auto renewal tactics.

Sincerely,

Wendy Langevin

I purchased this product to try to recover some lost data from a disk drive on my computer. Their website said this product could recover lost data, and they also have a 30 day money back guarantee. As soon as I started using the product, it became apparent that it could not help me. Less than an hour after purchase, I politely asked for a refund. The person ("Quinn Lee") replied back asking me a few questions which I answered. They reply back asking more questions, as if to try to delay the process on purpose. I answered again. Then they reply back telling me that I am not eligible for a refund because "SSDs have an auto trim feature that wipes data from the drive." This is NONSENSE, because I do not use auto trim on my SSDs. I manually trim them, and I did not trim this SSD before or after the data loss. It also doesn't say anywhere on their site that the trim function on an SSD makes you ineligible for a refund.

Hi,

Easeus promised to refund my money before signing the contract. It was written on their website as 30 days money back guarantee. Actually I bought it by mistake and in 2 minutes after buying, I sent them an email which requests a refund without even using. Customer service named ‘Quinn Liam’ told me that I am not eligible for a refund and they offered me one month free instead. Why do you offer one month free? They know they have to refund the money but they do everything to deceive client to not give a refund. This is such a scam

hi there so i tried out EaseUS data recovery and it took a real long time to scan my computer. after a while i got fed up and stopped it, then i started it again but it was still taking forever so i just gave up altogether. not sure if it would have worked but the scanning time was a real bummer. hope this helps anyone looking for a recovery tool.

EaseUS product is, like, really bad. Such a rip-off! Plus, they don't even have good support. I couldn't even activate the software, and when I emailed for help, no one even got back to me. Total waste of money, don't even bother.