EaseUS’s earns a 1.7-star rating from 0 reviews and 6 complaints, showing that the majority of software users are dissatisfied with data recovery solutions.
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Data recovery wizard hard drive repair
On December 28, 2023, I visited EaseUS website to review and consider buying a program that would help me fix my Laptop PC that is not Booting.
I went to a page that had the words on it: "EaseUS Data Wizard Hard Drive Repair" wanting this option to fix my PC hard drive and also be able to retrieve data from it if needed.
I chose the button for this option and eventually paid for this option. The invoice showed on it "Recovery Wizard," causing me to conclude that the Recovery Wizard also included the ability to "Repair Hard Drive" since the page had the title with this ability for it.
But on January 6th, after not trying to troubleshoot computer for several days, I chatted with a technician, asking him about using the Wizard to boot and fix PC, but was told that Wizard saved on my USB was not bootable do that.
Claimed loss: $34.97
Desired outcome: Refund: $34.97 or appropriate program to do job I need done at no extra charge.
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Automatic renewal billing
I am a 66 year old senior who had a computer crash in 2022. I went online and purchased EaseUS software. Recently, I checked my credit card and saw a charge of $134.34. Immediately I advised the credit card provider and cancelled the credit card as they assured me this would stop the transaction from going through. I also send called 2COmyaccount and was advised the pending transaction was stopped. This morning to my surprise both the credit card provider and the company EaseUS uses for payments who assured this was cancelled both failed as a charge was processed. I would appreciate any assistance you can provide in how I can deal with getting a full refund for a product I don't require, and never knew about their auto renewal tactics.
Sincerely,
Wendy Langevin
Claimed loss: 134.34
Desired outcome: To get a full refund back.
EaseUS Data Recovery Wizard Professional
I purchased this product to try to recover some lost data from a disk drive on my computer. Their website said this product could recover lost data, and they also have a 30 day money back guarantee. As soon as I started using the product, it became apparent that it could not help me. Less than an hour after purchase, I politely asked for a refund. The person ("Quinn Lee") replied back asking me a few questions which I answered. They reply back asking more questions, as if to try to delay the process on purpose. I answered again. Then they reply back telling me that I am not eligible for a refund because "SSDs have an auto trim feature that wipes data from the drive." This is NONSENSE, because I do not use auto trim on my SSDs. I manually trim them, and I did not trim this SSD before or after the data loss. It also doesn't say anywhere on their site that the trim function on an SSD makes you ineligible for a refund.
Desired outcome: I want a FULL REFUND.
They ended up finally providing a full refund.
Is EaseUS Legit?
EaseUS earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
EaseUS has claimed the domain name for easeus.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Easeus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Easeus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
EaseUS as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for EaseUS have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up EaseUS and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While EaseUS has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- EaseUS protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- Our analysis of EaseUS's website indicates that there are elements on the site that are commonly found on scam sites. It is important to be cautious and conduct thorough research before providing any personal information or making any payments on the website.
- Easeus.com may be a potential scam or fraudulent website. It's important to take caution, red flags such as unsolicited emails or messages, requests for personal or financial information, unrealistic promises or guarantees, and poor website design or functionality.
Easeus
Hi,
Easeus promised to refund my money before signing the contract. It was written on their website as 30 days money back guarantee. Actually I bought it by mistake and in 2 minutes after buying, I sent them an email which requests a refund without even using. Customer service named ‘Quinn Liam’ told me that I am not eligible for a refund and they offered me one month free instead. Why do you offer one month free? They know they have to refund the money but they do everything to deceive client to not give a refund. This is such a scam
EaseUS Data Recovery: Slow Scanning Time
hi there so i tried out EaseUS data recovery and it took a real long time to scan my computer. after a while i got fed up and stopped it, then i started it again but it was still taking forever so i just gave up altogether. not sure if it would have worked but the scanning time was a real bummer. hope this helps anyone looking for a recovery tool.
Warning: EaseUS Software a Total Rip-Off with No Support
EaseUS product is, like, really bad. Such a rip-off! Plus, they don't even have good support. I couldn't even activate the software, and when I emailed for help, no one even got back to me. Total waste of money, don't even bother.
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