Acronis International complaints 8
Keywordsrefund message company product software bios desktop restore successful computer money service e-mail failed instructions internet customer service load proceed from this company. they do not deliver on their promises and their customer service is terrible. i regret ever purchasing their program clean
Newest Acronis International reviews & complaints
Product fails and no customer service
I purchased anti-virus software from Acronis and it fails to work. I tried contacting them a few weeks ago and they claimed it was due to having two anti-software products on my MAC. I removed the other software and it did nothing but open my MAC to virus, as the Acronis product does not work. Calling their support line worked one time and then it would go to an audix that they never responded to the messages left. I escalated to senior leadership over and over and finally they had an employee, who claimed he was within the leadership team, contact me saying he would stay with the case to completion but never sent the email to give me his contact information as he stated he would. He and a tech accessed my computer and extracted files. Now someone that states she is an expert shared it would take additional days for her to even begin looking at the material My bank said my information was found on the dark web and that it was not anything they have seen as a hack, so it has to be due to Acronis not working and after weeks they still are delaying the support. I asked for a refund and they said I purchased it from a 3rd party when I have proof that I purchased it online from them. Every day they delay I'm at risk for indemnity theft, banking and data risks. Their leadership seems to think this behaviour is good for their bottom line as they needed to step in and assure this is cared for quickly and they never reply. This company shouldn't be allowed to sell in the US market over the lack of quality, service and delays in even assisting when it fails to work. They use one support email address that they don't respond to until you escalate and then they do one step and say it will be delayed even longer while, based on my bank, is impacting my identity and banking information.
Worst Customer Service imaginable
This company appears to not care once they have your money. Service is not working, they sent one email saying to fix it myself and then blocked me from reaching an agent. I received one call from them and it came from an overseas phone with no caller ID. When I didn't answer it, I received a message saying to research it myself to resolve the issue. At one point I was told to delete the 2nd software I had on my MAC. At one point, I refused as I was afraid that Acronis wouldn't protect me from viruses. Eventually I deleted the other software and it of course didn't resolve the issues with Acronis. Now they have blocked me from reaching a live agent and when you leave a message, no one responds.
Desired outcome: Refund
Resolved with a refund.
Refunded my money and is now resolved.
acronis true image 2019
I bought the product and trusted on the companies good name. After 6 months I wanted to recover my data. This did not work. The destination hard disk was not detected because it is of the type NVe. As a work around you need to create a bootable Pve USB. However the menu's are unreadable because of missing drivers and the Synology nas which contains the source backups cannot be detected.
The knowlegde pages of Acronis indicate that they do support Nve drives. Customer support informed me, that this is not always the case. Well unfortunately for my lost data and all my free time, trying get this product to work.
Since the product is not working for my (not uncommon Dell-xps15) system, I asked for a refund. That did not sound unreasonable to me. This is denied and the support call is immediately closed.
So people do not spend your money here. Use the default windows backup/recovery and save yourself frustration and your money.
Is Acronis International legit?
Acronis International earns 96% level of Trustworthiness
Perfect Trust Endorsement: Acronis International achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Acronis International. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Acronis International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Acronis.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Acronis International website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Acronis.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Acronis International as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Acronis International have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Acronis International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Acronis International's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
acronis total image
Acronis destroyed my computer!... Warning!
I restored my desktop to a previous date using acronis true image. “restore was successful “ appeared after several hours; however windows 10 did not boot up and the following message appeared each and every time:
Ntldr is missing,
Press alt-ctrl-del to restart.
I inserted the acronis emergency boot disk, windows repair disc, and a self-boot windows 10 image hoping to hit repair when it boot up, but the pc did not boot up normally.
As instructed by acronis and microsoft tech support, I changed the bios to boot from the cd ram (More than 100 times) and the program did not save the changes. Acronis tech support in tried to help me in various occasions unsuccessfully.
After many days wasting precious time, an acronis manager in india said that probably there is a problem with the hardware. This is absurd because when I replace the bad hard drive with an old one running windows xt, the computer runs fine. Obviously there is a bug in the program because the message “restore was successful” should not appear when errors exist.
I offered to send them the actual hard drive so that their technicians can figure out what is wrong with the program, develop a correction and create a patch or update - they did not care
Acronis does not stand behind the software – you are own your own when acronis fails to perform – obviously there is an error in the restore program
Don’t be a victim…….. Do not buy acronis!
warning: acronis destroyed my computer
I restored my desktop to a previous date using Acronis True Image. “Restore was Successful “ appeared after several hours; however Windows 10 did not boot up and the following message appeared each and every time:
NTLDR is missing,
Press Alt-Ctrl-Del to Restart.
I inserted the Acronis Emergency Boot disk, Windows Repair disc, and even a self-boot Windows 10 image hoping to hit Repair when it boot up, but the PC did not boot up normally.
As instructed by Acronis and Microsoft Tech Support, I changed the BIOS to boot from the CD Ram (more than 100 times) and the program did save the changes. Acronis Tech Support in tried to help me in various occasions unsuccessfully.
After many days wasting precious time, a manager at Acronis in India said that probably there is a problem with the hardware. This is absurd because when I replace the bad hard drive with an old one running Windows XT, the computer runs fine. Obviously there is a bug in the program because the message “Restore was Successful” should not appear when errors exist.
I offered to send them the actual hard drive so that their technicians can figure out what is wrong with the program, develop a correction and create a patch or update- they did not care.
Acronis does not stand behind the software – you are own your own when Acronis fails to perform – obviously there is an error in the restore program
DON'T BE A VICTIM……..DO NOT BUY ACRONIS!
I received my Acronis True Image 2014 installation disc in the mail from Cleverbridge. The back of the disc had an abundance of scratches on it, as if it had been used by someone else and returned, although I am in no way stating that this occurred. The scratches are of a type denoting usage, not manufacturing processes. There was also an indication that someone had tried to clean it by wiping it with something. I paid $20.00 for the disc and I expect it to be a new, unblemished disc. Acronis contacted Cleverbridge about the issue and Cleverbridge is sending a replacement disc but the fact of the matter is that sending a disc that looks like it was tossed around in a pile of hay is an indication of poor quality control.
product does not work, no refund
After my last complaint about not being able to laod the program I purchased and the company making getting a refund nearly impossible (Too much time for the amount) I received an email from Steven Lawton from Acronis offering to help. I wrote him an email. The response I got was from Acronis customer service telling me that I they would not give me a refund. I wrote several emails to Steven Lawton and never received any answers. Further showing the poor customer service provided by Acronis.
The complaint has been investigated and resolved to the customer’s satisfaction.
did not work, no refund, run around
Bought the software and tried to load. It failed after 3 hours of trying. I went to their internet customer service. After 1-1/2 hours still nothing. I said I wanted a refund. Was told I would get an e-mail with instructions on how to proceed. It was just a further run around. More computer steps and runing other things.
The complaint has been investigated and resolved to the customer’s satisfaction.