EA Games
reviews & complaints

been trying for days to merge my PC accounts to relink my PS4/5 account for when it does cross over,after 4/5 live chats i get told to delete the old account so it unlinks my ps4 account . i finally after a week get it deleted just to find out that the 2yrs on PS4/5 apex was wiped out and not my PC account,i have lost the first ever event skins i paid over $250 for all my badges and weapon skins as well as now its basically lvl1 and all my credit and shards and coin are all gone.

i had around2500 coins saved up to buy battle pass and skin if any of interest.instead all i get from live chat is i am sorry our hands are tired and everything is gone but we understand.REALLY.do you guys even release how many hrs i put into apex from season 2 to 12 no you gopt no idea.this is beyond a f joke

My 90 year old Mom has been a Club Pogo member since 2002. A paying member. Both of us have been with Club Pogo decades before it switched to EA games.

She is now living in assisted living. She has not played Club Pogo for at least a year. She no longer is mentally capable of doing so. She is rapidly declining.

Tried in vain to go through Club Pogo chat but it was useless.

I don't have her Club Pogo password and she cannot even access the page.

I live 3000 miles away from her.

Her account needs to be closed so she isn't paying 39.99 annually for absolutely nothing in return.

This is appalling that both Club Pogo and EA games take advantage of senior citizens in this manner. I am confident my Mom isn't the only one this is happening to.

Please contact me as soon as possible at [protected]@aol.com or [protected]@gmail.com. My Mom's email is [protected]@aol.com. Her name is Ruth Cass.

I have had many issues with this game and have played less than a few hours on it.

I am now unable to use this game as it appears the Anti Cheat is not compatible with the Windows 11 security.

Other games using Anti Cheat do have any issues, so this means Anti Cheat for Squadrons appears to be the issue here.

Seeking information on when EA will fix this incompatibility and provide an update for it.

Thanks.

Google deleted my email, it was linked to EA tapped out, I've had numerous chat robots that have not been helpful asking for personal information like credit cards and my address which is not something I ever used, only my email, very unhelpful and being transferred to another without saying so. I'm still trying to recover my email with no luck, this was some hacking done I'm sure. But I can't sign in anywhere because my email was deleted and linked to EA, and I can't sign in or login anywhere that requires verification. It's not brain surgery, it's a game I've spent 12 years playing from when my son was young. On level 460, the ONLY game I play.

EA games destroyed several of my hard drives with a mock version of windows that was implanted due to malice. It all started 8 months ago when I downloaded the EA App. They first started downloading apps during gameplay, and then when I deleted the apps, they added malware, and highjacked my entire internet through remote access files, Bluetooth, hyperv, excessive camera files, drivers and thousands of files that were not windows all for spying purposes. They deleted my entire windows features and used their mock version of windows. When I complained to help desk I received auto messages. EA games uses several host files and controllers to access, destroy and implant information on my pc. They are using servers, and fictitious services implanted on windows 10 and 11. When I reset windows or download windows from usb or cd, they delete authentic windows files including search bar annd Microsoft store, and implant theirs upon start up. They are constantly changing permissions and adding app extensions and files during gameplay. They have deleted my ssl certificate so I can’t upload any spyware programs. They have destroyed my bios and deleted factory files. They have altered my spyware program and added their fictitious files so their criminal activity can go undetected. . They have destroyed audio by deleting sound and altering the registry. They have vandalized several of my PC’s through their sata controller. I have alerted authorities about their criminal internet highjacking technique as well. I am so appalled that a company can destroy all of my computers tied to my home network. They have destroyed our internet service and have basically blocked our access to the internet of any kind via internet. This is reprehensible and they should be arrested for this criminal internet intrusion and destruction of my property. This destruction has caused us thousands of dollars. I changed the modem several times and they are still harassing us through their servers.

25-28th November 2022..paid twice for gems i didnt have...

on 26/11/22 they took money from me for 600+100 extra gems on a promo on pogo...i didn't get the gems...on the 28/11/22 i again paid for 600+100 gems for the same promo and did get them then they promptly were taken off...

I broke a TOS for a chargeback for gems i paid for and didn't receive on the 26/11/22 i tried the pogo help 3 times and got nowhere they wouldn't refund me or give me gems...i got punished by being banned...which i accept as it was my fault and i promptly said sorry and they let me have my account back...then a few days later i got banned again this time for no reason as i learned my lesson the first time and would never break anymore TOS...so i appealed and they let me back into my account in Dec...and up until March 1st i was happily playing...then anther ban came...which i have been in contact with them again...they refuse to overturn the ban as i they say i have made multiple chargebacks which is not true...i made 1 mistake and they keep punishing me for it after 19 years and 1 mistake they wont listen to my appeals...i accept i made a mistake but they let me back into my account but keep punishing me with bans with NO good reason...

You can see by my gems transactions from the 25/11/22 to 7/12/22 that they were taken off not added 1st ban took off 600 gems 2nd ban took the 245 that were left and i never got them back or the money i tried things the EA way and got nowhere hence why i went to m y bank...they still wont accept there contract with for payment of goods wasn't fulfilled

On Nov 28, 2022, I purchased 700 Gems on POGO's website.I was supposed to get 300 extra. Pd by card. I did receive the 700 gems. I did not get the exta 300 gems. I have 5 emails from EA re: the gems. The latest one came today telling me "NO" not going to give the gems. An exact quote: "I am afraid, we cannot provide you extra 300 gems." Case # is [protected]

My sister and I purchase these cards because they have always been so easy to redeem for what we need to play the games on pogo. The last few weeks we have been trying to redeem them. We go through the redemption process, and it says error contact pogo, so we contacted pogo through the live chat option, the agent tells us that the cards cannot be redeemed because they have already used. This is so frustrating (no they have not been used we just attempted to redeem them). This same thing has happened with 5 different cards. They are $20.00 each that means we are out $100.00. The thing that is strange was that on their blog over the past few weeks they have posted about this problem that other players are having and that they are working on the problem but they are telling us that we have to contact the store where she purchased them who, by the way, will not give refunds on these cards. When I spoke to pogo they took all the card number and information and came back in just minutes with the contact the store option. This is veery underhanded and unfair. Usually, they have an option

To live chat or receive a call. Tried to have them call me today but the option for a phone call was gone. What can we do

I was recently told I needed to update from origin to the EA App, when I did it forgot my login information, and completely removed origin. It is impossible to get origin from them now.

So when I logged in it said my account must be expired, I was just playing a few minutes before. So I contacted EA online chat and they asked me for my user and address, and other things like to last game I bought and what credit card I used, and what phone number I used to log in. They were unwilling to tell me what answers were wrong so I could give them the right answer.

The problem is that I have had the account for over 10 years. I have lived in 2 places, had multiple phone numbers, around 6, and I recently retired so I lost access to the email I registered under, and maybe the phone number too. So the tech support people will not even pretend to help until I can provide all the right answers together the first time, after that they tell you to go research it and get back with them.

My credit card was stolen a few times while I travel so I dont know which credit card it was, it was a debit card.

All my games are tied to the account and are can not be played under any other account since they are registered already, another problem with EA but a small one.

I can provide all my serial numbers and lots of other info, just not the stuff they are asking for. If I could get a real live person to talk to me it might helpp, but there is no option for that. It is like they really dont care if I would have to re purchase all the games and expansions and packs, or maybe they just figure if you want to play you will buy it all over again.

Please help

Thanks and have a wonderful weekend

Frank Morgan

[protected]@gmail.com

Hi,

I am writing to you as my son purchased Fifa 23 for his Xbox X at £64.99 from Argos on 23rd September.

He opened it but did not play it as he realised it wasn't compatible with his friends who have Xbox S.

So he had to buy it again at £53.99 (online version) on 30th September, with a version that was compatible so he can play with his friends.

Argos would not take the original one back as they said it goes back to EA and has to be sealed.

So he has now spent £118.98 on this game which is very expensive as it is.

Times are hard and he really cannot afford this.

I am writing to ask if there is any way to the extra purchase refunded, baring in mind the hard back game still remains unused, just not sealed. This was a genuine error as you can see from attached proof of purchases.

Many Thanks

Amy Wright (for Harry - 15 years old)

I never stop to write reviews, because of the little time I have for that. But for this reason, I am obliged to register.

I have never had such a bad experience with tech support as I had with EA Games. My game just disappeared from my game library, and they make it so difficult to solve my problem that I honestly lost the will to play it. I even thought it would be easier and cheaper to repurchase this game, but I'm so upset with Electronic Arts, I intend NEVER to be their customer again. You can keep my game, I'm not interested in playing it anymore.

Support via ticket is a shame, you can't see past conversations, and you can't answer calls by email.

Support via web chat does not exist. It's a lie.

Phone support is a perfect tactic to make the user lose money. I've lost count of how many times I've called internationally to resolve this case. Agents dropped my call more than 3 times. 2 calls I stayed more than 50 min on call, to solve nothing. The last call I made today was the decisive one to give up this problem and this company.

I don't want to stress anymore, I hope I never see you again EA Games.

Daniel

I purchased the game and after downloading it on the opening screen it ask me to reset my password qith EA it has expired. I reset my password but the game still tells me to reset my password. How do I fix this issue. Also I have sent EA three tickets about the issue they have not answered my question they gave me a generic email that had nothing to donwith my issue. The fact that you can't even talk to someone at A MILLION DOLLAR COMPANY what a joke! I need help! I purchased the game and I can't even play it or get the creators to help me.

I purchased two Sims 4 Games Extensions and cannot locate or connect. Online assistance is ridiculous. I get a new person each time, and provide the verifying information just to get no assistance. I need to connect to the Origin account for my MAC and download the Origin Install Helper but it will not allow access!

Order #s: [protected]; [protected]; [protected]; [protected]

If they do not fix the issue, I need a full refund.

i was banned from using ea online services to play games, and i don't know of any reason why they all of a sudden banned me. i rarely play ea games online and have never had any trouble with the online service. i did not receive an email stating why the ban is and now i have no way of playing any ea games using an online connection. could you please email me and tell me how i could get my account back so that i do not have any ban or inability to use the online service?

I have been harassed and bullied by EA games for the past couple of years. They corrupted my computer last year so bad that my computer black-screened ! So, after a year or so I decided to start playing it again. It's only been a couple of months and they are back at it again. they happen to be an affiliate of Steam, which is another game site for games. Now, when I try to play my game they've condensed the Origin and the Steam apps to what is called Thinappsetting which means I cannot utilize all the apps and packs I have because I can only play a type of scenario game. Also, all my lots and households have been deleted ! When I complain on the EA site, they ignore me and mark my complaints as "resolved" please help I feel very discriminated upon...

My old email that was linked to my ps3 was hacked and haven't been able to get into it for over ten years. Got the new battlefield and tried to play and now all of a sudden I can't do that. Started a ticket and was told I cannot fix this issue since I no longer have access to that email. I have been a customer for a very long time and this is the first time I have had or wanted a refund for one of your games. I find it hard to believe that in this day and age ypu cannot help someone out with this issue.

I don't understand why it has to be so difficult to create a Gameface. Are you guys serious? I have been trying since 2015. I still cant do it and I have all the proper technology. It seems that you guys only make this available for people who spend their whole lives on video games. What about the rest of us who have jobs and lives, but like to play every once in awhile. Honestly, I think you guys suck and think that this game face is not that important. If im wrong and can help somebody who is not a complete gamer please contact me and HELP! Please respond at [protected]@gmail.com.

The games simply do not connect to the EA Servers.
Tried all the suggested fixes; changed hosts file, re-assigned my IP address, connected by direct cable versus wifi, reset my router, ensured my security was letting EA and Battlefield games through, and other fixes. Not a bit of difference, and I really don't understand why we should be expected to fix your bad programming? Loads of other people have the same problems and you simply, and honestly ignore them.
Until these are fixed, EA games are off the radar.
Also, you can't connect your Origin account to the EA account now? Blocks access to the game, and goes into a continual loop on say Battlefield V, which when you click on play from either app, origin or EA, it loops back to asking you to close it and open the other, and vise a versa. However, when I added the game to Steam, it loaded instantly?
Still have to reply the same missions over and over as like I said, it won't connect to your servers?
These really are your problems, and it can't be beyond your capabilities to get this fixed. It's seriously hurting your reputation and image. Read Trustpilot, read some of the reviews. Your not doing yourself any favours.