EA Games Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Electronic Arts Inc.

209 Redwood Shores Pkwy
Redwood City
United States - 94065-1175

Customer Support Phone Numbers


EA Games Complaints & Reviews

EA Games / apex legends

Oct 16, 2019

The new abandon penalty is outrageous 45 minutes for an abandon penalty? The 10 minutes was fine I'm sorry but if I find something to be [censored] and my team is nowhere near me to revive or help me then yea I'm quitting out no point to sit and watch your team run away from you in your time...

EA Games / nhl forum moderators (ea_roger the mighty)

Oct 16, 2019

Ive had it with EA. From their India out-sourced customer service who you can barely understand, reading from a script that does not fix your problems, to their horrible forum moderators. I was ganged up on by EA_Roger and Socair, who doctored my posts. Claiming they removed profanity, when they...

EA Games / apex legends

Oct 01, 2019

I purchased 1000 apex coins via the game on xbox, I didn't receive my coins and I tried to get in contact with EA which they were no help even though I provided all the evidence needed. Since they can't help their customers i shall not be purchasing from EA at all. I have them my billing...

EA Games / swgoh

Sep 19, 2019

Hi there, First of all - did anyone of you ever read this complains I made ? Second did you ever try to play your product / which you try to sell to the world ? I am playing one of your product /swgoh/ almost 4 year and have to admit that you making that game worst and worst on any...

EA Games / swgoh galaxy of heroes

Jul 09, 2019

Hello there, I am trying to play your game SWGOH and so far it was ok ... I am adult old guy /lawyer by profession / - with practice in - ON LINE GAME PRODUCT - lawsuit/ also I am Certified Bridge TD and Teacher by ACBL - MY playing name is lucyfer my ally code is [protected] My guild is -...

EA Games / Fix 3 / fifa

Jul 02, 2019

Not only do you continually disconnect me, but the rest of the time your stealing from me. Every time I but a pack on one of these games you give me all the same stuff I already had 50 times over, you are literally taking my money and giving nothing in return. After speaking to your...

EA Games / everything about them

Jun 13, 2019

you have the [censored]est game face system out of all the games i have tried. i have been trying to upload a photo for the last 2 hours following exactly what the website tells me to do and instead of giving me even a [censored] copy of the photos i get a completely white face with no...

EA Games / player complaint

May 07, 2019

Hate to be a bother, but i feel the need to report this player. We are playing MOH2010 and love the older game except for this player and his hacks. We all score are 20 to 30 points per round and this guys is always scoring aound 3 times that. He always seems to know where every player i...

EA Games / fifa 19 ultimate team

May 05, 2019

I have been playing Fifa for a good 5 years now and I haven't have this problem it has only occurred with fifa 19 As I try to log into ultimate team it says connect into the ea servers as I try it dosent work I have spend effort time and money on this game and it's upsetting to see it...

EA Games / star wars galaxy of heroes

Apr 26, 2019

EA GamesHaving problems in arena today. Once in GA where i got restarted and went back in, my team had gone and my oppenents full strength. This has cost me top place. And now its froze in normal arena which has cost me a win and used up an attempt. I never really complain but reacently the game...

EA Games / technical support online

Apr 02, 2019

EA GamesI play one game with EAGames: SimCity Buildit. This is the 2nd time I've had the same issue with the game; last time took over 6 weeks to resolve it. This time I tried to fix the game by doing all the things we did last time to resolve and had no success. So I attempted to contact EA via...

EA Games / Anthem, pre-order, charged twice never got the extra money back

Feb 25, 2019

I pre ordered anthem, I got charged twice from buying it, they havent given me back my money after contacting support 10 times over the course of 2-3 weeks, time of the purches that I want refunded to me 02/09/2019. Ill be happy if I get back 80 euros (since ive payed 160) and get to keep the...

EA Games / apex legends

Feb 19, 2019

I made a purchase on my Xbox on the 15th of Feburary for Apex coins and the purchase came out of my account but did not show up on my Microsoft purchase history or in my apex legends coins inventory. I contacted EA Games who told me to wait 24 hours, restart the console which I did. 4 day...

EA / tetris mobile game

Feb 16, 2019

The p.O. S. Game repeatedly lags, glitches and crashes. I've complained, before, obviously to no avail. I will never play ea's crappy game, again.

EA Games / pogo games

Oct 20, 2018

My name is Rachel Thompson. I am filing this complaint on behalf of my 70+ year old parents. They have been paying members of pogo games for many years. Recently EA games locked them out of their account, Nevalyn777 or Nevaly [protected] They tried resolving the issue by...

EA Games / dead space was forgotten

Oct 15, 2018

dead space games were the best I enjoyed playing the first and the third and I thought it would be great to have dead space 4 before ea shut down visceral games I mean, any studio can just pick up the game but the game was forgotten.i enjoyed its 2 player coop but if there was a dead space...

EA Games / fifa 19

Oct 05, 2018

Dear EA games recently bought the fifa 19 game for Xbox one and I must say I am really happy with the game BUT the goalkeeper difficulty is way to low and the fact that you can score off volleys, headers and beat the keeper at front post everytime is a joke... super unrealistic on that...

EA Games / sims 3/origin

Sep 29, 2018

dear EA Games, I have bought your Sims 3 game for a pc for 20 dollars at Walmart in Colorado springs Colorado and I regret to inform you that your game has been not only a waste of money but also a waste of time. not only have I spent an hour downloading origin but it will not open and...

EA Games NHL 19 / missing content purchased through microsoft store

Sep 18, 2018

EA Games NHL 1909/18/2018 Claim Number#[protected] Late morning, accidentally deleted my Ultimate Hockey Team for NHL 19. I understand that there was nothing to do about retrieving my team. My concern is that all the money spent buying packs to better build/equip the team, there is no solution of a...

EA Games / customer service

Aug 15, 2018

Two of your reps out me through several useless hoops when they had no intention of helping me with my problem. That being loss of the game codes for Medal of honor: Airborne. I provided the documentation requested via file upload. Now I'm stuck with a useless disk/game I can not use. I...

EA Games / aman kumar - your staff member

May 13, 2018

14/05/2018 Don't know the cliet number, sorry. I have been having issues with Sims 4 on origin, no other game seems to be having the issue. I uninstalled and reinstalled origin, and did the same with sims. I let your staff member know this when i was speaking with him, however he asked me...

EA Games / battlefield 1

Apr 16, 2018

Ive been playing for about 5 months now and the last week and a half the game has been crashing without warning. Everyone knows about the problem. Not so much as an apology for the hours were all spending playing extremely unsatisfied. Some of us got [censor] to do and with what little...

EA Games / ea nhl forum moderation: ea_roger

Feb 14, 2018

Hi there. So, apparently on your EA hockey forums, you like to hire community managers that actually want you to be less polite and helpful. There was a discussion happening where one of the community members was acting very aggressive and dismissing fellow forumers opinions. I could tell...

EA Games / bought game through origin and did not receive it (battlefield 1)

Sep 07, 2017

EA GamesBought a game through and I did not receive a game nor email about game, nothing. Also the EA support is horrible, made 2 cases and they got closed without any response to me... Just made third. Also there is not direct complain department where I could write them about thi...

EA Games / be aware

Aug 24, 2017

Where is their technical support when I need it so much... Can't get any type of help from them because it's impossible to reach. I recommend you not to buy anything from them. Believe me, they give a crap about their customers, you'll never get their help or leave with a stupid response that...

EA Games / not helpful at all

Aug 17, 2017

I can't launch The Sims 4 free trial. Tried everything but nothing works. The occurring error says that there're too many computers using this version of the game. I have just one PC and I live alone, no one could у using my IP. I called technical support and they said I have to request an...

EA Games / star wars the old republic

Jul 27, 2017

BrokenQuest "Lost Arsenal" on Iokath is last straw, SWTOR is no more for me: I ran into this problem today and it is very annoying and disappointing.  I'm logging in and out, waiting, going back and for to stronghold, waiting more...meanwhile my command boost is slowly expiring while I...

EA Games / star wars galaxy of heroes

Jun 30, 2017

I have been playing this game for almost 20 months. I have spent hundreds of dollars in game and have enjoyed playing until recently. I am absolutely insulted by the RNG system in this game. At the point in the game that I am at I can longer compete without spending hundreds if not...

EA Games / battlefield one on xbox one technical support case # [protected]

May 04, 2017

General Info Chat start time May 3, 2017 2:50:21 PM EST Chat end time May 3, 2017 4:32:45 PM EST Duration (actual chatting time) 01:42:23 Operator Norjane Case # [protected] and other cases This operator kept me busy for almost two hours wasting precious time and resources. He did not...

EA Games / battlefield 1

Feb 27, 2017

Your games are a joke, cant play online without being hacked to death by low morals players. Get your act together E.A. I will NEVER buy your games again. I've had enough of being laugh at by your hacked games. You make great games, but the security aspect of it is laughable...

EA Games / star wars galaxy of heroes

Jan 28, 2017

To Who. It may concern, I have been playing SWGOH since day one. I absolutely love this game and have invested a ton of time and a ridiculous amount of money playing. Over the past year and a half, have been fortunate to have not experienced any technical difficulties. Early this morning I...

EA Games / services

Nov 29, 2016

I had my account hacked and have been trying to contact ea for two days spending hours in my attempts but have fail to contact anyone by phone or chat. I can no longer login to my account or use the games I have purchased and I have a card connected to that account and am worried that they...

EA Games / battlefield one

Nov 04, 2016

EA GamesMissing Multilayer privileges is what my screen says when I try and play Multilayer. I haven't had any problems until 3 days ago when my multilayer stopped working I am getting very frustrated and would like to play this amazing game. I have entered the link that it gave me but it didn't...

EA Games / unethical behaviour

Oct 02, 2016

EA GamesI recently purchased an original, unused, legitimate, hard copy of the The Sims 3 World Adventures and Generations Expansion Bundle online from Amazon. I received my product and upon installation find that the game says "The setup has detected that the regional install for tje Sims 3 i...

EA Games / simpsons tapped out

Jan 31, 2016

Never win donuts with Maggie always blinks off to try again loses donuts all the time. Going to start playing Family Guy atleast you get 4-5 free clams per day. I have played Simpson since it first started 5-6 years ago all my friends went to Family Guy And they like it better. The only...

The Sims 3 By Ea Games / stupid time wasting glitches that should be fixed.

Dec 11, 2015

I'm legit mad, because I spent the past hour and a half perfecting my family. I included every detail in their clothes and bodies. Then, when I go to pick out a house after what the game called "Saving" the family, it was all replaced with some random sim. I'm very mad that this is even a freaking issue.

EA Games / sims 3

Sep 14, 2015

Wow i am so disappointed in Sims 3. It is a really big hastle to install and really not user friendly. I loved the first 2 Sims and they were really worth buying but i regret buying Sims 3. I will definitely not be buying anymore Sims games. I see all over internet there is people...

EA / my game will not load.

Apr 07, 2015

I am extremely displeased with the performance of the EA game "The Sims 3". For days i have been experiencing problems with this game, which i have never experienced before this serverly. For the past two days i have been unable to open my game. It would buffer for hours on end. I had...

The Sims 3 By Ea Games / university life ep

Jan 13, 2015

I'm sure there are lots of other similar complaints out there about this exact same thing, but I am so fed up right now, I need to tell my version of what's been happening. I love The Sims game, but they have always had problems with glitches and other frustrating problems. I...

Ea Games / Sims4 / expensive

Oct 26, 2014

I bought the sims4 at musica in rustenburg, I paid for the game, just to find out that I have to pay further internet fees to register at origin after which I found out I have to download the game from origin with further internet costs. Please take note that I have to download a game from...