DVDDonkey.com
Reviews and Complaints

I recently ordered from DVDDonkey and have been scammed. They posted a charge twice to my credit card (under 2 different company names). When I tried to call the number on their website, it was not legitimate. I have not received a confirmation, nor have I received the DVDs. I had to cancel my credit card and get a new one and have to file a complaint when I receive my bill showing the charges.

Be careful and check out the company before ordering.

I placed an order for the short lived TV series Brimstone ($44.99 + $19.19 shipping) and never received the product. Although I did receive one response to my initial inquiry about where the order was in which I was told the order was on backorder and they would keep me updated on the status and that I could request a refund at any time, future requests for a refund have gone unanswered.

"At DVDDonkey, we are committed to providing our clients with the highest level of customer service." Well, maybe not. From the list of other customers who have been bilked I am surprised this company is still in business.

In the future I think I shall check out such sites as Complaints Board and see what the public has to say about any online company before I give them my business.

I ordered the DVD set of Wagon Train from dvddonkey.com
The very next day I received a call from my
credit card company telling me of multiple
fraudulent charge attempts against my card
for various online purchases such as jewelry,
setting up online jewelry stores and e-commerce,
etc.

DVDdonkey does not respond to e-mail attempts
and does not answer their toll-free telephone.

DVDdonkey is a SCAM! Steer clear of them!

I am in Australia and ordered Malcolm In The Middle complete from DVD DOnkey as it is not available in Aus. There is obviously a good reson why - I don't think it's available anywhere and I have just been scammed for over $100. Visa tell me I can lodge a dispute once DVD DOnkey have actually accepted the payment but it seems to me that as I was quick in trying to halt the process they should be able to stop payment going through. Anyway - if I do happen to receive these goods (judging from the complaints here I really doubt that!) I will post it.

I ordered DVDs on December 17, 2007. They acquired money from my account 12/20/07. Never received the DVDs. I called and almost always got a recording. Once I actually got a person. Her name was Faith, she said they are in Florida. I asked to speak to her supervisor. She said her supervisor's name was Janice Smith and she would not be in until later.

I asked her for the name, address and phone number of the president of the company. She just sat there. I asked her if she was still there and the said yes. I asked if she heard my request and she said yes. She kept asking me for my name and order number, which I refused to reveal. I simply want the name, address and phone number of the president or to speak to a supervisor because I'm afraid you folks are scamming people. We went round and round like this for 20 minutes. The only thing she would say is, you'll have to call back when my supervisor is here and can I have your order number and name.

Then I found this website! This is why I usually don't shop online. It's not worth it!

I ordered on line 12-15-07 the All in the Family DVD series - order Number 184938. The cost on 185.92 which was charged to my MasterCard on 12-16-08. We received e-mails and messages from DVD Donkey indicating that the order was delayed and would be shipped when made available. I have tried to call their [protected] but you always get a recorded message and no ones calls back. I emailed DVD Donkey today and got a message that the address was tried with no reply.

Order #182410 was placed on 12-12-07; shipment receipt was promised within 12-14 days. I have been unable to contact anyone; have had no response from voice messages left. The statement, "at DVDDonkey, we are committed to providing our clients with the highest level of customer service" is obviously contrary to their actual business ethics. I can, only, assume that DVDDonkey uses mail fraud and false advertising to take money. I do want to file charges and take whatever action necessary to receive a full refund or a valid product at the specified price, with partial shipment cost refund.

I sent for the complete set of My Three Sons tv show on dvd submitted my credit card # on a Mastercard on December 11th. Sent 5 requests for a confirmation and have not received one. They sent an order # and shipping info on the initial order. I called them on several occasions and they give you a recorded message. They sound professional but you can never talk to a representative because they are never available. I Hate dishonest crooks is there anything we can do? The amount charged was $120.58.

I ordered dvds, received no emails, eventually received them but there was only 8 series instead of 12. To add insult to injury they were fake! Emailed several times but no response, eventually got thru via Live Web Chat. Spoke to random person called "Marie". Who said refund would be processed and would send prepaid envelope for me to return. I had also contacted my Credit Card issuers to start a dispute. Don't know if it was thanks to credit card co but got refund eventually. Still not received and envelope to return the items. They are a huge scam - don't be fooled by the fab prices. Please take heed to all the complaints on here - wish I'd seen them before I placed my order.

They need to be stopped!

Ordered a dvd box set from DVDDONKEY on 16th nov. to date nothing has arrived, the only contact with them seems to be online chat but don't tend to respond when challenged, they don't connect by phone or email, they gave me a tracking no. for canada post which doesn't appear in the post system, returned to online chat was told by these lowlifes that the post office system was down again (crap),they were quick enough to take my money though, have found numerous reports on the web of rip offs by these con artists, do not deal with these bozoes, wish i looked up reports first, DVDDONKEY made an ### of me.

I placed an order, they charged my charge card and I have not received yet. I called their 1-877-7-TV-SHOW telephone number and got no response. Went to come online and saw many complaints. My first time ordering like this, guess i made a real mistake. The charge was $167.78.

e ordered the series Shogun from them and had to make several calls to machine before we received the porduct. They billed our credit card on 10/19/2007 for the series and when we received it the case was broken and the first two disks wouldn't play all the way through. We called (machine again) and told them t he problem. Today we received an e-mail that they were shipping the series(4 disks) again and were billing our credit card again. When we try to contact them no one is ever available to take the call. We will have to contact the bank and have the charges denied and we will have paid for the set and can't enjoy it. We are very unsatisified with this company and won't order again and will tell anone who listens not to order from them.
Jerry Ferguson Order# 154401
[protected]
This is the original order number.

I ordered Get Smart DVDs on 18th January, 2008 and money was charged to my visa card immediately. They sent an email with a Canada Post tracking no which does not show any record of shipment of goods. I have sent subsequent emails to which they have replied to two, assuring me that my DVDs have been shipped but as yet I have not received them. It's $150 I can't afford to lose.

I placed an order last December, they said it was on backorder. They would email from time to time saying still on backorder. Now they will not contact me. I want a refund on my credit card. They are just a big scam.

I ordered a complete set DVD's of Mod Squad on 12/18/07. It was charged to my credit card on 12/20/07. I have not received my order. They don't answer the phone. I have called several times and only get a recording saying that they are not available and to call back in a few hours. The number is 1-877-7-TV-SHOW. If I email them I only get a general reply if they answer at all, saying the item is on back order. orders@DVDDonkey.com I found a website that has many people complaining about the same thing. I got your link from them. The DVD's cost $140.12. Is this email going to do me any good? I want the DVD's but I probably should just get a refund. Is this possible or am I just screwed? I am going to call my credit card company and complain. I think this is an overseas site because of the sentence structure and incorrect spelling.

On 4th November, 2007, I placed and order for a Cheers DVD collection seasons 1 -11. I contacted the company to find out if I would received my order by christmas and they told me that the order had been sent on the 4th December. I had paid for the order when I ordered it and the payment showed up on my credit card statement on the 29th November, 2007. I was given an order number and told that I could track my order via www.canadapost.ca with tracking number EE112291201CA but when I tried to track my order, canadapost did not have this number in their system. I don't know how else to get a refund and it is fast becoming apparent that I have been scammed out of $254.13au. When I contacted them again asking why I had been given a bogus tracking number the customer service rep emailed me to say that she would pass on my tracking number to her supervisor. I still haven't heard back.

They charged my credit card right away and after 5 weeks, I never received the dvds. I tried to call them and the phone disconnects. The have supposed an online operator...no operator.

i come back here to post that ALLIEDW stands for ALLIED WALLET and they are ONLY the processors for Global Money Cards Verification.

Global Money Cards wording on their website is wrong .

On Global Money Cards site It states that charges will show the charge came from Global Money but INSTEAD it showed the charge coming from ALLIEDW and thus the confusion stated.

It took me 8 hrs to find out the transaction was OK. and that it was Global Money Cards that needed to fix their wording on their site to STOP this confusion to their customers.

When I called Global Money to expain this they could not understand what I was telling them?

This $8.61 was to be entered at the site to verify... but INSTEAD.. they told me when I saw the "deposit amts" in my bank i was to enter those amt to be verified.. WHEN IN FACT it was the $8.61 CHARGE that needed to be entered in order to verify. So even that was not completely explained properly when TALKING to them..

The customer (me) just had to figure it out. PHEW !

I just hope they change that wording on their site because already I am not feeling comfortable because they just don't listen or explain things correctly THUS causing confusion from the start !

I found a charge on my card from ALLIEDW.COM for $8.61 and I have NO idea who they are. I did a search online to find out who they are and found this page. I did not buy anything because i don't have any money to buy anything out there. I don't even know how they got my card info ! Who are these people? I only hope I can get this money back because i only have $25 to buy food with for this month.

DO NOT USE ALLIEDW.COM. But it will be too late. It is a charge center, not the company for the product you think you have purchased.
I have a charge by ALLIEDW.COM [protected]) on my credit card 03/11/08. It coincides with MTS PRODUCTIONS [protected]) that uses mtslivemall.com as their URL. They are also owned by myworldwidewealth.com which has a similar site as GoDaddy. I have domains with GoDaddy. MyWorldWideWealth.com is more expensive.
I was promised my web page up within 72 hours and a return on my investment within a week after faxing documents received from 16845 N 29th Ave Suite I-347 Phoenix AZ 85053. They were faxed [protected]) on 03/18/08. When I called with the name of my Marketing Coach promised - Karie Crane, I was denied and given Steve Rose, then Shawn Michaels, then George Alberts. No web page is up to date 03/26/08.
Help me decide what to do first.

I ordered a 12-dvd set (hawaii five-o) from dvddonkey.com on 12/10/07 and as of 02/18/08 still have not received my order. Their toll free # (1-877-7-tv-show) is ALWAYS ''temporarily unavailable". I have e-mailed the company several times and have received a vague e-mail about the order already shipped out (the tracking # provided by the company was not found by Canada Post office). several recent e-mails have gone unanswered, and I have notified my bank of intent to dispute this purchase. I am also willing to follow-up with The canada post office, FTC (federal Trade Commission) and other agencies necessary to investigate this company and receive a full refund (or the dvd's ordered) from them.

I placed a Christmas order for a Dvd series from DvdDonkey on 12/8/07 and my acct was charged $150.00 the next day, but I have yet to receive any e-mail confirmation. I have contacted them multiple times by phone (their number: [protected]) finally getting a foreign person who was extremely rude who finally gave me an order i.d. and proceeded to tell me the order has not been shipped and its 12/18/07, but they would be sending me an e-mail confirmation with a tracking number once the order is processed. I am completely stressed out and don't know what to do. I do not recommend that anyone use this website, as it seems to be some type of scam, and is obviously effecting many people around the world. AVOID THEM, THEY ARE NO GOOD!

I had purchased a series from this company on Nov. 27,2007 and waited for my tracking number in a email. After a few days i didn't receive it I tried to contact them with the number 18777tvshow that was listed on my printed receipt. I got an answering machine for a company named DVD Avenue. Left a message anyway and gave it a few more days. I emailed them and still no response. I tried calling again today and no one answered again so I looked up the Avenue site and called them. The lady then proceeded to tell me that she gets all kinds of calls for Donkey and they are no way affiliated with them. So I called my credit card company threw Bank of America to report fraud. I had to cut up my card and they are issuing me a new one and reimbursing me the money as long as I fill out the paper work and send it back in to them when I receive my card. So if you can I would do the same thing. I hope this helps anyone out and I wish I new how to get this information out to the rest of the world so they don't make the same mistake I did. Especially at this time of year! Merry Christmas.

This company is a complete fraud. They get you to order dvds, charge your credit card, and then you never receive your product. I ordered dvds from them and never got them. I called the number to let them know i wanted a refund and the woman who answered just tried to convince me I would get my merchandise the next week. When I proceeded to tell her I just wanted my money back she said fine and hung up on me. I received an email informing me I would get my money back but it has been two months since then and have not received my money back. I have tried to call back but the number no longer works.

On 10-26-2007, I went to the PBS website to purchase Prime Suspect Series. I clicked on the DVD link on the PBS site and was routed to DVDdonkey.com. Assuming that this was a reputable site, I placed the order and my Visa statement was charged $148.12. I never received a confirmation for the order via email so I went back to the DVD website to try and initiate contact. The email support on the site sent me an email back stating "delivery failure". I then called the number as billed on my Visa statement [protected] (which showed 877-TV-Series as the biller) and the phone just rang and rang with no answer. I was able to leave a message but again, no answer or call back and no answer.

I am concerned as both 877-TV-Series and DVD Donkey, I later found, have had several complaints about failure to deliver/scam reports. I am also concerned since PBS is automatically routing customers to this site. I do not want to be ripped off!

Thank you!
Kelly.

Do not under any circumstances buy a dvd from this company! They are fraudulent! I purchased a dvd for xmas in November 2007... although i thought i did! And to this day i still haven't received anything... money to the value of $157 has been deducted from my credit card but still i haven't received my dvd !

I have been in contact with the company and at first they where helpful but then i realized they where just fobbing me off with excuse after excuse... ''sorry your order is back ordered'' ''sorry there is a problem with our shipper'', ''sorry our computers are down'' they even got as far as to email me confirmation of delivery by air canada and supplied me with a delivery tracking number, but only to find when i entered this number on the website of air canada couriers it DID NOT EXIST!

I am now having to dispute the payment on my credit card to claim my money back! Something has to be done about this company before more innocent people get scammed!

I ordered a number of TV series from overseas to pick them up during my vacation in the states. Two thirds of the order did not arrive weeks beyond the promised delivery date. I left the country without them. All phone calls and e-mails were not replied to. I have received one of the series and am still waiting for the other. Again, no response to my e-mails and phone calls. The DVD's I did receive are damaged.

This is truly a scam and consumers need to be warned.

Ordered DVD Set-90210 on 12/08/07 for $118.99,
Shipping------------------------------23.99,
Total price charged------------$150.12.

12/27/07-- Received a order confirmation and processed report.

1/10/08 --- Received a backorder report.

1/18/08---- Received a shipping report with a bogus canadian tracking number.

2/13/08--- Received another backorder report saying my card hasn't been charged yet (was charged 12/8/07)!

On November 25th. 2007 I placed an order for a dvd box set series called: "The Adventures Of Young Indiana Jones (Chronicles)". When I heard no word as of the second week of December, 2007, I contacted WWW.DVD.DONKEY.COM, and spoke to a online representative, with my order # (167075) who informed me that the order was shipped on December 11th., 2007. She gave me a tracking number with Canada Post, and the told me to give the tracking number 6 working days to get into Canada's Postal system. Well, I waited, and waited, and when that time elapsed, and then some. I tried to track the number (CE439598838CA), and guess what? You got it... NOTHING!

I, just found out today,(Jan. 10th., 2008),when I noticed a new order number that WWW.DVDDONKEY.COM charged my debit card $85.32 on December, 29th., 2007 for the same item. A duplicate charge! When I found out about it, I, called "customer service", and told them what they did. Eve, the customer service agent I spoke to, told me that she will issue a refund immediately, and sent me an e-mail, and a refund number for the $85.32. But, I will not know for 2-5 days if she actually did that. She, also gave me a new tracking number with Canada Post, and you guessed again, NO SUCH NUMBER!

The "company", I, was told, was based in Quebec, Canada, and I live in the Detroit, Michigan area, so I cannot for the life of me, can see WHY that it takes over a month for a package to travel in the postal system what is basically only a 2 day drive... AT MOST!

Furthermore, when I looked at the charges between the price of the box set, which is listed at $58.99, and the shipping cost which is $19.99, then how did the final cost become $85.32, instead of $78.98, unless they're including tax, or something, but that was not listed.

I'm still waiting for my order, but I think it's a lost cause. Someone, needs to shut these CROOKS down! I, heard that when things get too hot, that they simply change their name. Isn't there ANYTHING the authorities can do to stop them...

My husband purchased a TV series with 5 dvds from this company on his credit card and received no verification via email as promised. Several days later he attempted to call them at the number on the website. He could only leave a message and no one returned the calls. He tried emailing also but an icon popped up and he couldn't type on the email form on the site. I emailed later and received no answer. The purchase appeared on our credit card bill. Two days later a package arrived from Canada from a company called dvdavenue.tv. In it was the first of the dvds but only the one along with a guarantee card with a phone number. We called... again no answer and left messages on two different days. We emailed... they have a "guarantee" of answering your email in 24 to 48 hours, but this has not happened. I disputed the charge and our credit card removed 4/5s of it since we did receive one dvd. We are going to look at it and see if it is truly "new" and not just copied off a tv station. Beware of these people!

Ordered Dean Martin Celebrity Roasts Collectors Edition 15 DVD set on 12/20/07 for Christmas gift and never received. Attemped to research and reorder and was charged a second time, never received. So I am out $68.99 plus $68.99 plus shipping.

I ordered some dvds from them. That was last year. All my e-mails have come back as could not be sent.

I've ordered a set of DVD-s and after a while, as long no package arrived, I tryed to ask for refund, but the return adress is not functioning. The money for the package have been withdrawall-ed already

Recieved dvd's and some worked and some did not. Poor quality was another issue. I called and was told another set was being sent and to send others back free of charge. That was 12/27/07 and today is 3/28/08 and nothing was heard of yet. Calling will not work and will not email back.

I Never received complete G.I. Joe boxed set when we purchased it In january even though the emails we got from them said it was in back ordered and then we got an email saying it was shipped...

I ordered all the dean martin roasts dvd's from this company and they sent me an email stating that they were refunding my credit card but they have yet to do this. This is a federal offense mail fraud. The state involved needs to take care of this.

Same as all the rest on this website. This company is a fraud. Billed the credit card and never delivered the merchandise. Get them off the internet. Would like to see them incarcerated.

Ordered DVD set on 12/3/07, they subtracted $117.72 from my Visa card on 12/4/07. As of 2/1/08, still no DVD's or refund. Phone number never has anyone you can talk to--just "leave a message". Every email says product is back ordered.

I ordered a tv series for a gift that is impossible to find and they had a special for 99.00 I never received the purchase or an E-mail or confirmation just a order number. and their ad is still on the web I cant believe it cant be taken off. They are frauds!

PAID FOR DVD JUDGING AMY AND HAVE HAD NO RESPONCE FROM THEM SINCE 2DEC HAVE SENT 6 EMAILS NO RESPONCE AND PHONE NUMBER IS FAKE ALSO