DVDdonkey.com — Party of five dvd box set
I ordered party of five box set from these rip off merchants. They have taken £90 from my account but have not sent confirmation of my order or replied to the numerous e mails i've sent. I am now trying to recoup the money from my bank and have had to change my account details because of this. Please be aware that this website is not to be trusted, i only wish i had read up on this website before ordering from them.
a verified customer
I have ordered from dvddonkey.com and I think they are originally another website that tried to debit my card without sending goods. Be very wary. I have them under investigation as well now.
a verified customer
I haven't received my DVD. They said they would email me, but they haven't.
a verified customer
A co-worker just placed an order with DvdDonkey.com. They debited his card immediately for $73. They didn't answer emails or the telephone. They gave him a false tracking number. After 21 days he cancelled his credit card.
Until last week, Complaints Board had a listing of other false websites that have been operated by the same group of people. For some reason, it's been removed, along with several other complaints about DvdDonkey.com.
a verified customer
This website is a fraud but of course I didn't know that. I ordered a dvd collection and now they have my information. Can someone help me? I don't know what to do. They have my check card account number. Please if someone would contact me to advise me.
Phone# [protected]
Thank You
Karla Crouse
a verified customer
I wish I would have read this board earlier. They never answered my questions or emails either. I have reported them as well.
a verified customer
I placed an order for a dvd collection and have not received any emails or answers to my emails and have not been able to contact them by phone.. could someone tell me how to go about getting my money back $204.92 and getting this website off of the internet. They are totally a joke and this collection would have been a gift for my mother.
a verified customer
Oh my I was just about to pay out $350 on that site but researched into it as they weren't replying to my emails!
a verified customer
I would report them.
a verified customer
I ordered DVD set on September 29, 2007 and they charged my credit card on October 2, 2007. I have written numerous e-mails and called their phone number and they do not answer any of them. I am at a loss of what to do. they have scammed me out of $120.58 which to me and many other people is a lot of money. Any help I can get would be appreciated.
a verified customer
My Mother has been charged over $200.00 and she has not been able to make contact via e-mails or telephone. I wish I knew how to go about getting her money back. Should she worry about anymore fraudulent charges to her credit card?
a verified customer
They have changed their website and you can talk to a live person go look now.
a verified customer
I, too had placed an order with DVDDonkey, a company I had not used before but unwisely, chose to believe would be safe. After googling the company name, I was directed to this website and found these complaints listed. Now I am waiting to see whether my order will be cancelled as I requested after speaking to an operator. Unfortunately, they're still in possession of my details, and apart from wondering whether I will be ripped off to the tune of over 200 dollars (a fortune to me) for two tv complication sets, they still have my details. I will be even more careful in future where I chose to shop on-line.
a verified customer
Be very aware of this company, the charged me $175 + shipping for a mini series and never send me the items, it has been 20 days since I ordered and every time I called their machine answer. When you do online chat the give you this funny tracking number from Canadapost and they tell you that the item was already shipped. Called Canadapost to verify tracking and the information is false. Be ware!
a verified customer
I almost bought something, but I got suspicious, they are trying to sell dvds that don't even exist!
Anyway I think they are also going by: http://www.tvaddicts.tv/
a verified customer
I contacted dvd donkey through their website, and they swore to me that their company was legit. When I asked how it was that they could get "complete series" of dvds that were not released yet they skirted around the question and told me all their dvds are Quality. I think that the company "Ultimate DVD" is also the SAME company. I got the same runaround with them. Something should be done. I'm glad I checked it out FIRST. I saved myself over $250.
a verified customer
Well my mom has got screwed by them too... they just beat her out of $163 dollars. We have filed a FTC complaint as well. I am going to call her credit card company tomorrow and she if can get her money back... It also was a Christmas present...
Wish I had seen this before we ordered it... hell it looked real... heck the SSL they used to take credit card orders cost $800 from the ones I looked at... they invested some money to ripe people off... talk about have some gonats!
PLEASE BEWARE of these slimballs!
Moe
a verified customer
I purchased a dvd mini series about 2 weeks ago disk 3,4,10,and12 freeze in the middle of the show. But what really makes me mad is I only received half of the mini series, I emailed them on 10/19/2007 but I never heard back from them. Now I cant even find them on the computer whats up? Can you help.
Toni Ryan.
a verified customer
I ordered a set of DVDs from this company on September 29th and they charged my credit card on October 2,2007. I finally was able to get through to them and they said that my DVDs were on back order. Now I see that I cannot get on their website, so I guess they shut down. I am now scammed out of $120.58. Any ideas on how to get my money back?
a verified customer
I HAVE ORDERED A DVD COLLECTION AND HAVE NOT RECEIVE MY ORDER AS WELL. IT WILL BE THREE WEEKS AS OF THIS WEDNESDAY. WHEN I CALLED THEM, THEY TOLD ME I SHOULD RECEIVE MY ORDER BY LAST WEEK OR BY THE EARLY PART OF THIS WEEK. SO FAR I HAVEN'T RECEIVED ANYTHING. COULD SOMEONE HELP ME IN GETTING MY MONEY BACK. I WOULD APPRECIATE ANY HELP WITH THIS SITUATION.
a verified customer
I paid for a product and tried contacting in regards as to when I can expect the product and have absolutely heard nothing from them after several attempts. Is there anything I can do???
a verified customer
On 10-26-2007, I went to the PBS website to purchase Prime Suspect Series. I clicked on the DVD link on the PBS site and was routed to DVDdonkey.com. Assuming that this was a reputable site, I placed the order and my Visa statement was charged $148.12. I never received a confirmation for the order via email so I went back to the DVD website to try and initiate contact. The email support on the site sent me an email back stating "delivery failure". I then called the number as billed on my Visa statement [protected] (which showed 877-TV-Series as the biller) and the phone just rang and rang with no answer. I was able to leave a message but again, no answer or call back and no answer.
I am concerned as both 877-TV-Series and DVD Donkey, I later found, have had several complaints about failure to deliver/scam reports. I am also concerned since PBS is automatically routing customers to this site. I do not want to be ripped off!
Thank you!
Kelly.
a verified customer
I also fell into this apparent scam... I, like those above me tried calling and emailing repeatedly to no avail. I filed an FTC complaint as well. I just got off the phone with my credit card company, and I explained the whole ordeal. They credited my account with temporary credit since I filed a dispute with them. DvdDonkey has 45 days to reply to the dispute, and if they don't then the money goes straight back onto my account. A hassle, but I think it's going to be fixed. Also, I'm getting back the overdraft fees that resulted from the transaction! (I tried to repeatedly cancel the order, so the charges shouldn't have showed up in the first place.)
What a scam. It looked totally legit too. There should be some kind of warning against this site. (Which I can't access any more, but I don't know if that's just me...)
a verified customer
My sister order the Everwood DVD Collection about 4 weeks ago - the company took out more than the sale amount out of her credit card and no product has been delivered. No address or phone number to contact. THIS IS DEFINITELY A SCAM SITE. STAY AWAY FROM DONKEY.COM
a verified customer
My credit card was charged $140.98 for this on Oct. 10. My conformation email said I would get it in 12-14 days, and I'm still waiting.
a verified customer
Hello everyone who was scammed by dvddonkey I was also scammed by them but I didnt give up and I got in touch with by the chat option on there site and made them call me and now they are going to refund my money. This is the number they called me from [protected].
a verified customer
LOOKS LIKE I'M ANOTHER IN A LONG LINE OF SCAMMED DVDDONKEY "CUSTOMERS" JUST OVER 55GBP FOR A SET OF DVDS. CANT CONTACT THEM, NO TRACKING NUMBER FOR THE GOODS ISSUED, WONT REPLY TO EMAILS[ THAT IN ITSELF IS NEARLY IMPOSSIBLE TO SEND TO THEM... HAVE A LOOK AT THEIR BLANKED OUT, NONFUNCTIONAL CONTACT US PAGE] WHAT YOU TRY IS TO JUGGLE WITH THEIR SITE ADDRESS, CAPITALS, LOWER CASE ETC AND YOU MIGHT MANAGE TO GE AN EMAIL AWAY, BUT I'M STILL WAITING AN ANSWER SIX WEEKS DOWN THE LINE. I HAVE GOT THE CREDIT CARD COMPANY INVOLVED AND SO FAR I HAVE A TEMPORARY REFUND PENDING INVESTIGATION..PLEASE BE CAREFUL AND VERY AWARE OF THESE S***.
a verified customer
I got scammed as well:((( It was my birthday present for my 18th birthday, a dvd set,. and mum and my brother saved together some money to get it to me:(( and well of course i have not got it,. i hate it how they first answered my letters and i spoke to them on a live chat and they were like "we assure you this we assure you that, no worries!
How do you reckon you could get your money back by involving the credit card company..,? Do you think it will be possible to get my money back that way if it has been over 4 weeks.., i sure hope so anyhow!! I appreciate any answers,. some light in the darkness,. or whatevs:]
a verified customer
Ordered DVD series on line. Money taken next day ( £89.48). No confirmation of order by e-mail within 48 hours as promised. No dvds as yet, nearly a month later. No reply to e-mails or 'live-chat. I fear it is a con, so beware.
a verified customer
Call your Credit card company ASAP.
My bank took care of me and I had full refund in 3 days.
Good luck.
a verified customer
I ordered Dean Martin set of15 DVD's. The same day my bank Florida Telco the department of fraud prevension called me to ask if I would like to let this transaktion go trought, I realized that the print I had for confirmation had no amount and the price they was trying to charge me was more then the one I agreed to pay. I am so pleased with my bank I had all my money back.
But BE AWARE that when you did the transaction w dvddonkey it was not HTTPS ( it was only http - NOT SECURE ), so your information is out there in Internet not protected.
I had to cancel my debit card and reorder it with new number.
a verified customer
This company is a scam. I have now found this out after ordering 2 full sets of dvds from them and not getting the email confirmation, tried contacting them via email as that is their only solution listed on the many different web names they use. So far, I have found over 6 different web addresses for this same company and have been able to track a couple down through the back door. It appears they are located in Ontario Canada.
I've already contacted my credit card after reading the many complaints about this company on line and not getting any response from them via email.
Here are just a few of the sites I've found so far
tvaddicts.tv
dvddonkey.com
todvdornottodvd.com
dvdavenue.tv
ultimatedvdshop.com
dvdcraze.tv
dvddiesel.com
Please do not order anything from this company as they are not legite and will cause nothing but grief when trying to get your money back.
I've never had a problem ordering online for anything but this is the one place that I will make sure no one else orders from.
Is there some place out there you can notify about frauds like this for internet sales?
a verified customer
I also have been scammed by this company. I have noticed that there are several of these companies operating in the same manner with different names for their websites but intrinsically are all and the same. My husbands credit card was debited and I have sent them threatening emails and saying I didn't believe they are a legitimate site and will retract my payment, but even then I have had no reply. Keep away from these sites!!! Always make sure that the payment area is secure, this site wasn't, my own fault and I will be very careful from now on...
a verified customer
You can contact them in the LIVE HELP section to get your tracking number. Its not dvddonkey causing the problems it is the canadian mail service. Took 8 weeks to ship it from manitoba.
a verified customer
They got us both scammed on the same day. I placed an order that very same day for the Summerland DVD set. I was billed $127.07 and never got a confirmation email. I've tried contacting them and failed just as you did. I'm sending a letter to my credit card company hoping to get the charge taken off. I wish you luck.
a verified customer
Do not get internet service with Net Zero. They debited money out of my account after I canceled service with them after three months of telling them I canceled service they told me it showed where I did cancel my service. But when my bank statement arrived it showed they were still taking out money. I had to send a letter to the Attorney General to get them to stop and put the money they stole over the course of three months back in my account. I don't want anyone else to get scammed like I did from this company. What a bunch of crooks!
a verified customer
I ordered and paid for the complete Spin City series on 10 Oct 2007. I too had given up hope of getting them until to-day when a package arrived from Canada containing my order. I ordered from DVD donkey but my package was delivered from DVDavenue.TV. This has restored my confidence. Maybe its just a case of waiting long enough. I had no response to my E-mail queries either.
RobQ.
a verified customer
I WAS SCAMMED AS WELL!!! I ORDERED THE COMPLETE BOX SET OF SABRINA THE TEENAGE WITCH 1-7 SEASONS
I DIDN'T RECEIVE NO E-MAIL N HAVEN RECEIVED MY DVDS THEY TOOK $135 OUTTA MY BACK THE NEXT DAY
THIS IS A SCAM!!! DO NOT ORDER OFF DVDDONKEY!!!
a verified customer
Well, this will end me ever using the internet to order anything - I guess I am a victim too - I ordered the complete Rifleman series and haven't gotten anything yet. Their email address to check on your order doesn't work either. I'm out of $132.00. I sure hope that someone can figure out a way to track these people down. This is especially bad since it is around Christmas - they should be ashamed of themselves.
a verified customer
No product sent by DVD Donkey and not able to contact them. The word Donkey should have been a warning. What an a*s. Well done DVD donkey - you won this time.
a verified customer
THIS IS MY CONVO WITH (KAREN) PERSON MY MUM SPOKE 2 ON LIVE HELP.
Please wait for a site operator to respond. You are now chatting with 'karen':
karen: Hello. How may I assist you?
you: HI I HAVE ORDERED DVDS AND STILL HAVE NOT RECEIVED THEM.
karen: Can I have your Order Number please.
you: AIN'T GOT THE NO WITH ME AT THE MOMENT MY DAUGHTER HAS IT ALSO I HAVE HAD NOT RECEIVED THE EMAIL I WAS TOLD I WAS GOING TO RECEIVE BUT THE MONEY HAS BEEN TAKEN OUT OF MY BANK
you: I AM LOOKING FOR THE ORDER NO KNOW.
karen: Thank you.
you: PLEASE CAN YOU CHECK THE NO OFF MY ADDRESS AS THE BANK HAS MY ORDER NO TO STOP ANY MORE PAYMENTS BEING TAKEN OUT.
karen: Can I have the complete name and e-mail address you entered on-line while purchasing.
you: [protected]@aol.com.
karen: your order number is 167551.
karen: please keep for further needs.
you: ok.
karen: based on our record your order is still on the process of being shipped at the given destination.
karen: we will notify you thru email once your order has been shipped together with your new tracking number.
you: where was the email that i was supposed to have had confirming my payment.
you: i am a bit concerned as what i have read over the internet is that you are scamming people.
karen: do you have another email account except from [protected]@aol.com.
you: no.
karen: because we are having technical problem in sending emails in your account.
you: if you are are having problems with that email please can you use the following.
karen: we are having technical problem in sending emails in an aol account.
you: can you use the following hotmail.
karen: we are also having one in a hotmail account.
karen: we are sorry for the inconvenience.
you: is there any accounts your not.
you: can i ask for my order to be canceled and be refunded.
karen: you provide us a yahoo account.
you: yes.
karen: okay.
karen: thank you.
you: you will be using this email account and when will we receive it.
karen: yes.
karen: please give us another 3 business days.
you: ok.
karen: to follow up the shipment of your order.
you: ok.
karen: Is there anything else that I can help you with?
you: no thank you.
karen: You are welcome.
karen: Thank you for chatting. Goodbye
karen: Have a nice day.
FAKE!!!