Duty Free Depot
United States - 63132
DutyFreeDepot.com sells Counterfeit China-made cigarettes!
This company advertises as a "duty free shop" offering authentic international cigarette brands at bottom dollar prices. DON'T BE FOOLED! The cigarettes you will receive will be illegal counterfeits smuggled out of China. These fake cigarettes are illegal and extremely dangerous to your health. Scientists who have analyzed Chinese cigarette knockoffs have found elevated levels of toxic heavy metals like arsenic, cadmium and lead, as well as human feces, saw dust, mold, insect eggs and rat droppings. These crooks operate out of Israel and are therefore beyond the reach of any international law enforcement agency.
I received 2 cartons of Marlbo Reds from these unscrupulous crooks that were sold as "made in Switzerland" and "made in Philippines" but whose appearance was identical to several photos of counterfeit cigarettes posted on the websites of Chinese cigarette counterfeiters like Liwong.com. Not only that, but the labeling on both the carton and individual cigarette packs showed OBVIOUS pixelation, which demonstrates that were, in fact, printed using a scanned computer image. It goes without saying that the official manufacturers do NOT do this!
I later realized after doing some research that ALL of the products they sell are indeed COUNTERFEIT. The quality of the reproduced cigarettes varies according to brand, but NONE of them are authentic! See for yourselves! Check out Liwong.com and compare them to the photos on their sites. Don't make the fatal mistake of believing these Israeli gangsters when they tell you that they only stock authentic products. It is an unequivocal LIE!
I have been defrauded to the tune of nearly $2000 dollars by this company! And the entire time they have exposed me to the toxic cocktail of chemicals and compounds present in their illegal Chinese cigarettes manufactured in underground complexes, with absolutely no concern or compunction for the health and welfare of those who end up unwittingly inhaling these lead and feces-laced Chinese toxic waste dumps masquerading as factory fresh European cigarettes.
And I have been devastated by the discovery!
If you buy anything from this company you are simply promoting poison cigarettes and international gangsterism.
I am so-done-w/this on line crap!! I too- ordered 1 carton of newport cigarettes & never received anything...
A few days ago i decided to order some cigarettes from Duty Free Depot.I went on their website to make the order, but the link to the list of choice and price was not available for some reason.So, I decided to give them a call so they can help me with my choice.Everything went smoothly.I was even promised that I will get 20% discount of the final price which was somewhere around $145 (full price was $190).I gave them my cr.card number to finish the transaction and that was it.So, on the next day I was waiting for an e-mail confirmation for my order.I logged in into my account to see the progress and there was a message waiting for me saying that a transaction is pending to be completed - my current order.Apparently something had gone wrong with the numbers I gave them.Then I took a closer look to the details about my future payment and there was no discount.They just didn't give me one.That really set me off.Without a second thought i canceled the whole thing off.And on the next day i immediately was contacted by phone from someone from the sales department saying that the transaction didn't go trough.I told them that I canceled the whole thing, but they went furious that they didn't get my money so they locked up my account with a message (Dear Mr.
You are also welcome to contact our billing department at +[protected] to resolve this issue. To cover the charge by using a void check, please address [protected]@dutyfreedepot.com and attach a copy of your Driver's license to the message).and now I can not do anything like shopping or even look into my previous orders until i "resolve that issue".I think as a rightful customer I have the right to do whatever I want with my order, even cancellation.Nice customer appreciation.I think we should send the Feds to lock them up forever and shut down the whole operation.
If you think your getting a good deal on cigarettes, think again. They ship from ISRAEL. If you never got...
i sent payment for hand rolling bacci it hasnt been seized they have not posted it and iv email and email 30 times in one day still no refund they have stopped replying how can we stop website like this and others like it from taking peoples good money --- On Tue, 9/3/10, Jane A (Dutyfree) <[protected]@dutyfreedepot.com> wrote:
From: Jane A (Dutyfree) <[protected]@dutyfreedepot.com>
Subject: Order #115796
To: "chanda2004 brundle" <[protected]@yahoo.com>
Date: Tuesday, 9 March, 2010, 11:58
and now they have closed down emails and blocking me more information on the subject, please read our FAQ’s: http://www.dutyfreedepot.com/Support.aspx#13
I need the customs' notices in order to make any kind of solution happen faster- either that or we need to wait until the items return to our warehouse.
Product Quantity Barcod Shipping date Status
Drum Halfzware Blue Tobacco 5 x 50gr. With Paper 2 RY900151098IL 2/8/2010 4:56:21 PM Post
Drum Halfzware Blue Tobacco 5 x 50gr. With Paper 2 RY900152328IL 2/10/2010 3:36:08 PM Post
I placed an order in December 2009 for 6 cartons of cigarettes, which I was advised would be sent in seperate cartons. I received the first one, no problem within about 2 weeks. Then the problems started... I then received 5 customs seizure notices over the next couple of weeks regarding the remaining 5 cartons. I emailed copies of all these to Duty Free Depot and they said they would look into it. I was also advised that until the goods are received back to their warehouse, they could not issue a refund and that this could take anything from 2 - 6 months. I have continually been chasing them by email, to be told that they have referred it the appropriate department. It is now 16th June and I still have not received any refund, which is approximately £200. I am now going to be writing to the complaints people!!!
Website said that these were duty free to ireland - no no no Cigarettes were confiscated by customs. No...
This Wisconsin resident posts favorable comments here because I ordered AFTER reading compaints on this message board and taking a chance on Duty Free Depot anyway. And they came through. $28 for a carton of Silk Cut Purples...feels like Christmas.
DO NOT order from this company. If your goods are stopped by customs, THEY WILL NOT REFUND YOU unless the goods are returned to them. In most instances customs destroy all goods seized.
They take no gamble, and will not refund you.
Get on to your card company and get a charge back.
Most online duty free suppliers will ensure you get your product unlike this bunch who will just scam you!
Also have a think. There are those posting they have had no problems. Why the hell would someone hunt the internet for a complaint site IF THEY WERE SATISFIED? Easy, because they are probably the very scammers relieving you of your hard earned cash!
there are numerous online suppliers, use another, this lot are useless and will happily take your money for NOTHING in return!
I read this forum before ordering and placed my order with a healthy degree of scepticism. Today, 15 day...
I placed an order for 1 carton of cigerettes with duty free depot over two months ago and still have recieved nothing from them. Before placing the order I E-mailed them asking how long will it take to recieve the item etc. which I got replys for (from "jane") almost imediately givng me answers to all my questions and also giving me advice on how to place the order, making it seem like it's all lagit. Weeks went by and still I got nothing, so I E-mailed "jane" telling her/him this and was advised to wait 21 working days, so I did. After waiting the amount of time I was advised by duty free depot and still recieved nothing I asked for a refund as I paid for nothing and only after I asked for a refund was I told by "jane" that customs may have seized the item so therefore I need to wait longer. Before placing the order, customs was never mentioned, had I been given the facts by them I wouldn't have placed the order. Duty free depot will not give me a refund and are now ignoring my E-mails. They are nothing but a scam, and this "saar" person, more like greedy animal, is talking rubbish. DO NOT ORDER FROM THEM! Any positive comments posted are done by them. DO NOT BE FOOLED BY IT! I assure you, 100% guaranteed you will NEVER recieve your order which you pay for.
I too am a victim of this so called company!
They're supposed to sell cheap cigarettes.
Actually, I don't believe they have a cigarette in the place and just sit there banking our money!
Try as you might, you get nothing but lies, lies, and more lies about your order being sent to you.
In short - They are a load of thieves!
DO NOT HAVE ANYTHING TO DO WITH THESE THIEVES.
SURELY SOMEONE CAN DO SOMETHING ABOUT THEM?
GRAHAM F CUTLER
VERY POOR UK RESIDENT.
I placed my order in the middle of October last year for 3 items. I received 1 item after about a month and then nothing up until now. I sent an email on Dec 5th regarding
the other parts of my order and they didn't respond until Dec 25th!! They offered no explanation or reason for my order being missing and just said "your order has been shipped", the same message as was sent for the original order. It's been more than 30 "business days" since I received that message and I still haven't received the remaining parts of my order.
I have a strong suspicion that the company uses an old tactic. They deliver everything perfectly and treat the customer well in the beginning, when the orders are small (My first order was only 1 item I think), and then when they've gained the customer's trust and he orders multiple items with a higher price tag the company just fails to provide the product and doesn't respond to emails.
Another suspicious point, the price for my product changed both times I purchased it. I just checked a second ago and it has changed again, but lower this time. It's possible the system remembers you, assumes you think the price hasn't changed, and then charges a higher price than you just payed a month ago without you noticing.
Something else that's interesting, while it might be true that the packages have to be split for customs reasons, it also allows the company to collect the payment before you realize anything is wrong. So even if you do call your credit card company to report fraud/abuse/not receiving full order, the money has already been payed out and can't be withheld/retrieved from the company.
The website, email responses and the gentleman on this board all offer phone numbers to call (all of which are different) in case of a problem. Yet, I've attempted to call these numbers more than 10 different times and at differing times of the day and not once has anyone ever answered the phone! Many times an answering machine will pick up and the voice will be in a British accent but the number I called today had a message in Hebrew or Arabic!
I really do think this company is a scam but they try to trick you into trusting them and spending more before they decide to rip you off.
I hope I can get a response from this site because I sure haven't got one by emailing [protected]@dutyfreedepot.com. Saar Levin, if you are reading this message please look up my order, 303184 from 10/17/09, and find my email address and then email me personally explaining what has happened to my order and when I will receive it. If this doesn't occur, I will start posting complaints on every website I can find to hurt your company's reputation. After that, additional, more unfriendly steps, will be taken as a response to being ripped off.
I ordered 2 Carton of Camel filter on 1oth march 2009 (Order number: 68644 ). While orering the site mentioned that they will send 2 diffeent pack in post as each packet in post can only have 200 cigrattes and blah blah. Later on 26th March 2009 i received a letter from Royal mail with a Customs charge of £ 79.72, which alone was more than the cost of the cigrattes i have ordered.
I tried contacting DutyFree Depot and after innumerous tries was able to contact them and find that if i reject the parcel they will refund my money once the packet is received by them.
Now its 29th April and over a month since it happend and i have have still no refund. I tried calling them but it goes to voice mail and moreover i cant leave voice mail becuase he voicemail box is full. Sent a mail to billing and it bounced back. Now i am having s3erois concerns that the company is a scam and i have been ripped off my money.
In case i do not receive satisfactory response from your end i will be reporting this to the office of fair trade and also open a dispute with my credit card company who insure me against any fraud sales over internet.
I warn you guys of this company and stay away from them. Do not use your debit card as you are not insured for debit card purchases.
The complaint has been investigated and resolved to the customer's satisfaction.
I placed an order more than 6 weeks ago and have not received NOTHING!! ABSOULUTLY.. NOTHING...
I sent an e-mail, no response and called their 24/7 support line but only a message asking for name and number to call back, so i've been worried that
the site is a SCAM.
wondering what i'm going to do, should i take legal action?
Please help give me an advice.
The complaint has been investigated and resolved to the customer's satisfaction.
I placed an order 2 months ago and... Yep.. Nothing!! Absoulutly.. Nothing... Im so mad, I ordered 2 carton...
I placed an order for 6 cartons of cigarettes 2-26-07 with sales person Bruce, 6 weeks later I had not received the order and called Bruce and he assured me that the order would be sent out again. A month later he stated they were out of the brand I order but I could substitute, so again he said they would be sent out, another month went by and Bruce now said they could send the original ordered item, guess what nothing. the first week in June I left a message stating I wanted to place and order and received a call from another salesman and he assured me that the order would go out. It is is now July 15, 2007 and of course nothing.
Customer service never answer an email, and I have sent 25-30 of them. They are never reachable by phone, just a recording that states they are open Sunday-Thursday 12:00Am-8:00AM EST, but if you do call during those times, no one still answers and you are told not to leave a message.
Stay away from this site you will only loose your money and never see an order or refund.
Dear Mortimer, I can certainly understand your frustration. But, despite what you think and write about...