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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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3:15 pm EDT

Dunkin' Donuts don't buy

At 7:00pm, I was talked into a dozen donuts, buy 1 get one free. At the end of the day, they are stale and 2 were green moled. When I complained to the store mgr, she denied she never sells stale donuts, but at the end of the day she does throw them out. Then why was 2 dz soled to me if they were ready to be thrown away in another hour.

Donuts are not baked at this location, they are brought in from another store. I called the headquarters, their reply was that they would look into this and have a general manager call me. Not true. since 6-11-08, no phone call or letter. I complained twice to no avail.

Beware of the Dunkin Donuts, the penicillin is free.

I live in Central Florida, St.Cloud, & will never eat another Dunkin Donut. A pissed off former customer.

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JungelJohn
Milford, US
Apr 23, 2011 2:57 pm EDT

America runs on Dunkin ? Hmmmmmmmmmmmm, I doubt it !
If you want a good cup of coffie and you have a Honeydew Doughnuts in your area, ( Im from Mass)
Honeydew puts Dunkin to shame !There Honeydew Doughnuts are fresh, and twice the size,
and they actually taste like a real doughnut ! Coffie is just as good, and I would not be surprised if everything is also cheaper than Dunkin Doughnuts ! Great polite employes also at the Honeydew ! Ok, Im thru [censor]in, it's
up to you folks now to decide who is right ?
You all have a happy wonderful Easter and may ( your God ) be with youuuuuuuuu and family :)
JJ

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1:11 pm EDT
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Dunkin' Donuts the rule breeaking of non fraternization contract

I use to work at the dunkin in herkimer walmart... When I got hired I was suppose to sign a paper for non fraternization in the work place... Well I have found that apparently that sheet is bogus! My husband worked at the dunkin in herkimer on state street. Where he was a crew member... Wel he had an affair with a shift leader... He was transferred and well the shiftleader still works there. I know that the manager at the store in september of 2009 knew that it had gone on... Kept them on the same shift and just had two extra managers on to what they called babysit... I want to know why it is there are contracts to be signed and rules to follow when obviously there not being followed nor are there consequences when breaking the sheet they both had signed... I want to know why they have rules at all if they won't do what it is they say they will do on that piece of paper if its broken... Can someone answer this for me? Email address is [protected]@live.com

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12:26 pm EDT
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Dunkin' Donuts harrasment of employees and bad bagles and donuts

This dd was great when the manager "wendy" worked there, now they have this nasty, dirty, manager who literally harrasses an employee named "joel santiago". The same day this woman came in to work for the first time on that site, she became a total dog to him for no apparent reason calling him a bum, a person who knows nothing and can't do anything right. Yet this one person trained within 3 days of training when it was supposed to be for 1-2 weeks, from what other employees have stated, he was the first to complete that training in the shortest amount of time and has done everything in at store on the books. Clients never gave a complaint, including myself, I and a few clients simply ask for him and when he is not there, we tend to leave, why? Because he does a great job at work. This woman yells and threatens to fire him, a man with two children to take care of. I personally saw with my own eyes and ears this woman literally screaming at the top of her lungs at joel, thus the employee had enough of it and lashed out with words to her. She told him to leave after he went to the back to clean the area and she told him that she would call the cops if he didnt leave. This woman even argued with him because he threw away old, moldy donuts and bagels in the trash, to which she stated were [quote] "still good, why the # are you trying to throw them away!" he told her they were old and moldy and she lashed at him with insults and threats.

This woman needs to be reported and removed from that site. The employees that also work with joel really can not stand her nasty behavior. She does not tend to the elderly properly and does not give them their senior discounts like they are supposed to. She is disgusting and does nothing for the business but make it worse. Is there any way you can help remove this woman from those premises since there have been complaints about her and the company does nothing about it, even about the harrassments this woman makes to her employees?

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Update by Korivus
Apr 30, 2010 3:05 pm EDT

wow heres an update on the health code violations on this manager, she does not have 2 but 8 health code violations plus it turns out that their filter is poluted...yuck!

Do NOT go to this dunkin donuts!

Update by Korivus
Apr 21, 2010 8:23 am EDT

@Irish, he did not ask me to write this for him, please stop assuming things that are not, I am simply informing people of the injustice and mistreatment of employees and clients from this manager. I made a recent investigation on this manager and it turns out she has two health code violations from other Dunkin Donut sites. Which would explain the loud argument she had with him for throwing old moldy donuts and bagels in the garbage...disgusting to think she wanted to keep them, it was obvious they were bad and very moldy to even keep on the shelf for people to buy and eat.

@Billydude14 LOL, I wish he could but no, she is in fact a girl and I doubt its cuz she is on menapause haha, she acts menstrual all the time with clients and employees, even to the elderly people. Who knows, maybe Joel reminds her of an xBoyfriend she had lol. That Vanessa (manager) is a total ###.

Update by Korivus
Apr 20, 2010 8:50 pm EDT

this message is for Irish, you are obviously not reading this correctly. I made it clear that Joel stands up for himself and unlike the other employees, he has the balls to tell her off and put her in her place, so much she had him transfered to the worst locations in the bronx. Baychester DD has a lot of bad rep as well as a lot of crimes, including assault and physical contact. She obviously wanted him to go into a place where harm could be done to him. As for the comment StripedTigress wrote, I have told him already and he will take very much into consideration. Thank you very much.

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FreckleLip
Springfield, US
Jun 18, 2010 12:13 pm EDT

What a nasty being this person is.

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Billydude15
Atlanta, US
Apr 20, 2010 11:28 pm EDT

What Joel needs to do is go out in the parking lot and settle it with his fists. He could do this if it were a male manager, too bad it was not. Sounds to me the ### manager he is dealing with has menapause, or is having her period.

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6:24 pm EDT
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Dunkin' Donuts you are not allowed to stay for more then 1 hour

I had a bad experience with dunkin donut pioneer branch general santos, philippines.when my group of classmates decided to study there. Of course we ordered. The store owner ask us if we will stay there for long ? Because according to them there will be other customers who will used our tables and chairs.although that time there are only few customers. They said even if you ordered its not a reason for you to stay there for long.damn what a stupid management do they have. is there such a rule in dunkin donut? That you could not stay for more than 1 hour?instead of telling there customers that they should not stay long. Why not try to add extra chairs and tables so that they can accomodate everyone.i hope you someone reprimand the owner of that store.

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unknown4nameless
new hyde park, US
Sep 08, 2010 10:34 am EDT
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well at least your lucky to get an hour. i went there with my girlfriend and a couple of her friends, we get half a dozen and all get drinks also coffee or cappaions collatas. i payed for everything so i no he total was over $28, after 15 the manger told us to get out, i was like "what, r u kidding?" he says no u need to leave, u can only stay for 15 MIN NO MORE OTHER PEOPLE NEED A PLACE TO SIT. yea i agree but if there WERE ANY ONE ELSE IN THE STORE. only one other guy was sitting texting on his phone, we were not being loud at all and we were not messing up the store or anything. was a [censor] thing, they dont no how to treat there costumers that spned money in there store.

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KixStar
Your mom, US
Apr 08, 2010 11:17 pm EDT

The store is allowed to set whatever rules they want. Take your donuts and eat outside.

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6:12 pm EDT
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Dunkin' Donuts bring the apple fritters back to dd

I am, as many other customers, very upset that in ulster and dutchess counties, new york, no dunkin donuts have apple fritters any more, just myself I would purchase at least 1-2 apple fritters a day, and no one has an answer, so, now myself and I spread the news to many people to go to starbucks for coffee and APPLE FRITTERS!, I wouled be grateful if you could please bring the apple fritters back to DD, especially in kingston, and Hyde Park NY, I did busineess, what a great loss and gain to starbucks! thank you.

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8:18 pm EDT
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Dunkin' Donuts double charge

I went to Dunkin ' Donuts in Target at Elmhurst this morning and I bought 2 croissants, toasted with cream cheese and 2 sugar raised donuts. I paid with my debit card, the cashier gave me a receipt in the amount of $5.89. The order number is 72995. But when I checked my bank statement online, I found out that they charged me twice. The other amount is $5.73. Either she did it on purpose or she wasn't paying attention because of the chatting with her co-workers. Hey, with the economy now, every penny counts. She should be reprimanded. What if she did this to every customer? Either the company or her will be rich by now. Either way, what she did was pure irresponsible. I just want my money back. Thank you.

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5:23 pm EDT
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Dunkin' Donuts harassment

Today is 3/24/2010.. I just got fired.. reason complaints is beacause im new just started working 3 days now i was getting trained.. the manager is egyptian he just picks on me yells constantly.. he smacks my hand just calls me rude names.. when they ask a combo meal on the menu you have to make it in the oven machine.. well when he is going to make a bagel or flatbread sandwhich he touches it with his bare hands dosent use gloves he trys to cover the view of the customer with his body just usin his hands to make the sandwhich.. also which is disgusting he spits out mucus in the back into his hand i dont see him wash his hands.. its on camera anyway i want to file a complaint harrasement and the hygeine.. im married got a son i need to take care of.. i cant learn if the manager harassing me and screaming at me infront of all the customers.. i try to keep calm because i need the money for my son and my wife to have a place to live in but he just pushed it today i got fired.. also he never gave me the w4 form to fill out and i was just getting payed $7, 15 and hour and also since he picks on me he makes me do everything while you see the other employess just relaxing i have to clean, throw out the trash, make the food, take orders do cashier, clean the bathrooms, stock the boxes in the back, fill sweep and mop.. im doing every postion it isnt a problem but just dont harass me.. also he is suppose to set an example as a manager make use employess feel welcome.. since the others are egyptian also he talks in there launguage just look at me and laugh he is dicriminating me..i know they are talking shyt about me also he does the same with the customers he know that are egyptian they just look and laugh at me... i need the number for the dunkin donut center to make the complaint can anyone help me?

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jeoyg
West Jordan, US
Jan 14, 2011 6:50 am EST

I wanted to add that when you call this number, [protected]) ask for James Gaskell. I will talk to him tomorrow about this. This is America. These guys can't get away with this. -Joseph Gaskell

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jeoyg
West Jordan, US
Jan 14, 2011 6:42 am EST

I was just going to give you my Grandfathers hotline number but the last comment has the number ready for you. Good luck. Sorry you got fired.

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kilgoretrout
Bi, US
Mar 25, 2010 4:56 pm EDT

Hey, I know exactly what you mean. I used to work at DD and they suck down here, too. The number you need to call is the store incident hotline. The number is [protected]. Good Luck!

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2:55 pm EST
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Dunkin' Donuts policies-hot cups

Ridiculous management. First they started charging 60 cents for hot cups..which was later reversed (after they pocketed considerable amount) by the corprate headquarters who told them they couldnt charge. Well now they are refusing the hot cups! We always ask for a hot cup for coolatas..because they keep the beverage cold as well..its an insulator and works for cold beverages as well as hot. Well I was told...rudely..that I could not have a hot cup because they were low on supply.? I asked, so who are you keeping them for? The reply was, condisendingly, from a teenie bopper, " for HOT Coffee..they are HOT CUPS"..
I replied..ok I will be callimg corprate, she asked if I would like to talk to her manager, I said No, because your manager also tried to charge 60 cents for them..she said ya, but we couldnt do that. I said thats why I will complain to corprate...I doubt they will be happy that now you are designating who can have a hot cup. I mean really..give me a break. I paid ten dollars for 4 coffees, if I want a stupid styrofoam cup to keep it cold...what a stupid business decision. There is another dunkin Donuts down the street under different management and better yet a Honey Dew 2 blocks away.

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12:52 am EST
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Dunkin' Donuts rude employee and idiot manager, customer service is stupid, nasty

My name is peter william. Last week i went to the dunkin donut which is located in manchester expy. columbus- Georgia. In that dunkin employees are stupids, idiots, because customer service is not good. that dunkin's manager is not good. he dont know how to handle that dunkin. i went to that store and them service was bad so i ran away from that store. I will recommanded to other people that dont go this dunkin donuts. i want to tell his owner that you are going to lose atleast $100.00 per week. This is my order which is you are going to lose:- 10 box joe, 10 to 15dz donuts, 25 to 30 sandwichs. and other requirements are munchkins, might be 300, because we are doing party every week. owner is losing his business. I'll never go this dunkin in my life.

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8:41 am EST
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Dunkin' Donuts managers behaviour

I am an employee of dunkin donuts the manager Rafeal is very rude he does not know how to talk with the customers or with the employees he keeps racial decrimination among the employees, he abuses the employees every now and then. The customer are also complaining about the behaviour and the employees too.

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LalaK
No.Brunswick, US
Oct 16, 2012 6:05 am EDT
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Yesterday I was there to pick some donuts from Rt.130 North Brunswick dunkin donuts
But I saw too many flies sitting on them! I got upset & left the place went to another one!
Seems like employs there didn't care about!
So health wise no one should eat donuts there because flies caries many germs!

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Mike090565
Piscataway, US
Mar 24, 2010 5:34 pm EDT

i have the same thing going on read mine.. how did you file a complaint im trying to do it but cant find the number or site

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2:54 pm EST
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Dunkin' Donuts not making doughnuts/ 24hr

They never, and I mean never have doughnuts made after morning. They are 24 hrs and are so lazy they cannot make doughnuts and only sell the dried up ones from that morning. Many, many times I have gone through around 3 or 4 pm and they have only plain ect. also they shut down the coolatta machine to be cleaned during the mid day and do not run it again!Shut them down, do something, they are the only doughnut shop left around and they do not deserve to be operating this way.

Come on.

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Dunkin' Donuts disrespectful general manager

Im currently employed at a dunkin donuts owed by Ray messier, to make a long story short i worked at dunkin donuts 6 years... one with Ray he has a genreal manager ED Amaral he is the most disrespectful boss i have ever had... he yells and swears at you, talks down to you, yells at you in front of customers, locks up your personal items for months at a time and wont give it back... I have never been treated like this by no one... its just not me its all my co workers as well the he does it to even my boss... someone please help cause the owners dont do nothing to help...thanks for your time...

Address for corporate
Bedford st, Bridgewater ma 02324

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10:51 am EST
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Dunkin' Donuts lack of customer service

I have been going to Dunkin Doughnuts as long as I can remember. This is about the 10th time I visited this perticular store as it is relatively newly built. However, the workers are associated with the Dunkin I have gone to for years further out Belair Rd and they know and recognize us when we come in the store. A week ago when we visited this facility, we ordered about 4 doughnuts and our coffee's. One of my group needed a cup of water to take some pills. One of the help told him they do not give water to anyone and that he could purchase a bottle of water from their case.

If he needed a whole bottle of water, he would have purchased it.
If we had not been regular customers for years and had just walked in from the street wanting only water that would be a differentstory.
If we had not spent about $14 that trip that would have also been understandable.

What way is this to treat a loyal customer. I am not the person denied a cup of water but am the one that decided to write you. What this employee did was stop the 4 of us from going to this Dunkin Doughnuts facility and possibly any at this point. I am however, curious as if this practice would be the same in any store. Completely disappointed in DD's.

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1:38 pm EST
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Dunkin' Donuts dunkin donuts is not for consumer anymore

I go to the ware, ma dunkin. I asked for a senior discount on a thursday and they told me that the discount is only on tuesday? No where else is this.

I went to the mobil dunkin in holden, ma. I asked for two ice coffee with no ice and senior discount. The lady said that I could not get a senior discount, because I had no ice in the ice coffee? No where else has this happend. Is each store not for the consumer anymore? Will not go there anymore and am being turned off. I have always been a dunkin customer.

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lulicious
Holden, US
Feb 09, 2012 10:10 pm EST
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Tasha I am a 43 year old woman, I don't need my mommy and daddy to feed me, I am sorry I was looking for change when the ### threw my card away. This is a true story. I didn't realize she didn't give it back to me, sorry I was flustered over the fact that I knew I had enough to pay and I don't have a cell phone to call and check the balance of my card. My daughter was at home waiting with phone in hand for the woman to call back and say she found it, which she didn't cuz she was too busy laughing about finding it in the trash. I don't need free food, but for poor customer service they should have to do something, I DIDN"T ever get an apology. An apology is what I am truly after...if they had oops sorry we made a mistake, then all would be good. BUT THEY CAN'T even say that. I my opinion every other store I go to I am allow to swipe my card by myself. IE Walmart, the grocery store, the gas station. I feel it was taken by the clerk in order to do something with it later on.

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Eagle13
Wantagh, US
Feb 09, 2012 8:32 pm EST

Also please go and change your debit card number if you can. The fact that they had possession of your card for so long I wouldn't trust them

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lulicious
Holden, US
Feb 09, 2012 8:24 pm EST
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I went to the Dunkin Donuts in Holden on Shrewsbury Street, I tried to pay with my debit card and apparently there was a problem, so while I was getting out cash to pay for my transaction, Sondra or Sandra decided that she would throw my debit card in the trash! I did not realize that she did not give me my card back until after I left. When I realized several minutes after I was at home, I called the store and they basically told me I was a liar and that they would NEVER throw any one's card away. I told her to go look for it and to call me back, in the mean time I returned to the store and the employees where all in a corner giggling and laughing while holding my card in the air. The woman NEVER bothered to call me back, she never apologized and made it out to be no big deal. My debit card is my life line. I have all of my monthly disability money deposited onto that card. She could have ruined my entire month if she had not found my card. I would not have had any money nor access to my money if I had to wait a minimum of 3 weeks to get the card replaced. They treated it as a big joke and frankly didn't give a crap about the poor customer service they provided. I called DD corporate complaint line and was told that the franchise owner would give me a call back. Well that never happened, and I found out today that Sandra IS THE FRANCHISE MANAGER! I deserve more than an apology, I deserve at least a year of free coffee and muffins. they should be punished. WHO IN THERE RIGHT MINDS WOULD THROW AWAY SOMEONES DEBIT CARD? I think it would be in there best interest to make this right, cuz I am not going away quietly.

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No idea
Montgomery, US
Jan 19, 2011 3:56 pm EST

I have no idea what you are talking about. Just saying.

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Dunkin' Donuts filthy and poorly run

I have been to many Dunkin Donuts over the years but never have I been to one as poorly run and dirty as the one on SR 54 in New Port Richey Fl I think the address was 7635. The employees were not helpful, there was garbage and food all over the floor, every table was dirty and even the ice cream on the baskin robbins part was gross and contaminated looking. The raspberry ice cream actually had an ice cube dropped in the top of it that looked like it fell out of a latte of some kind. It was brown. I waited for a while for help while 8 employees were working, was ignored and finally left. The place where sandwiches were being prepared was covered in many seeds from bagels. I watched a girl prepare a flatbread right on top of the seeds. Are you aware people have allergies to some of these seeds? I personally think Dunkin Donuts is the best coffee ever but would never recommend any one to go to this store again. Filthy and poorly run. Someone needs to retrain these employees.

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Dunkin' Donuts bad gift cards

When you buy gift cards there watch out! They give you a receipt and a card but they do not give you the card that is acticated. Instead, they take your money and give you a card that is not activated. I have the receipt given and the card and the last number is off by one digit.

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JB7
Miami Beach, US
Jan 27, 2010 4:21 pm EST

Sounds like an honest mistake. Why don't you contact them to see if they will make it right before you complain about them.

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ThaddeusR
Hanover, US
Jan 27, 2010 2:25 pm EST

Really? Maybe they gave YOU a card that wasn't activated, but not ME.

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5:39 pm EST
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Dunkin' Donuts wrongful termination

I was wrongfully terminated from dunkin dounts on broadway. I have been working for dunkin dounts for about 3 months. I have been late twice, and have been written up once prier to my termination. A customer call and complainted that she didnt recive her complete order. I was on drivethru cash, and cashed her out and gave her coffee. When seeing if her food was ready she grove off without reciving the rest of her oder. She clames that I was clowning around and thats why she didnt get the rest of her order. This was untrue because I even stood outside to maybe see if one of my co-workers might have pulled her up.in trying effort to complete her order. One co-worker was sent home and I recived a write up. I finished the rest of my shift and went home. Upon the next day I was called by the manager at 9 in the morning and was told that I had to be let go. I belivie that this was unfair and that proper procceders was not followed. I would have liked to see the tapes. I would have liked to have been called into the main office and asked my side of the story. None of that was done.

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buster1202
, US
Jan 17, 2010 7:15 pm EST

You were let go because you are an idiot.

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Dunkin' Donuts straws

I was in Dunkin Donuts on January 10, 2010 and I always drink my coffee and tea with a straw and so does my husband and daughter. All three of us had a horrible taste in our tea. We asked each other does this taste funny and we all replied yes. It tasted like lacquer. When we took the straw out of the tea and replaced it with one of our straws the tea tasted fine.

Where are these straws coming from and are they based with lead paint. They are orange with a stripe. They must have some sort of coloring in them to be orange.

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Dunkin' Donuts illegal hiring

I have been work in this Dunkin Donuts for last 1 and half year. This franchisee is owned by Indian.

As known to me, they have been hiring illegal immigrants (one with Social Security) for last 5 years. Even now, few of them are working here, with out social security.

My question is, I have heard that Dunkin Donuts' have a program called "Basic Pilot Program" to make sure no franchisee hires illigal workers. But it seems like a to-look-good rumor.

If Dunkin Donuts are strictly following the Basic Pilot Program, What action will they take to those franchisee hiring workers without social security ?

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sam 2011
, US
Apr 08, 2011 4:29 pm EDT

i also worke with Nasser Saber and i have same thing saber donuts inc

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Dunkin' Donuts shortage

I live in jeddah, saudi arabia. And every friday afternoon I visit the tahliya branch for donuts. Its very strange that every time I go there for glazed donuts they are always out of glazed because they only make one tray of glazed in the morning and maybe another in the afternoon, at least this is my understanding. And to my surprise that glazed is available at krispy kreme at any given time of the day. Also, by the way kk is gaining ground and they are every where. So please do something about this. I want to go to my favorite donut shop, dunkin donuts, and find glazed donuts at all times.

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sketchjet
Greenville, US
Dec 18, 2009 1:43 pm EST

I am sorry sir, we cannot do this. perhaps we give you strawberry creme fill instead yes

Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Contact Dunkin' Donuts customer service

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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