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Dubai Duty Free

Dubai Duty Free review: Mobile switching 6

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1:20 pm EDT
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I was a passenger in emerates airlines from luanda angola and stop over in dubai international airport. I bought an htc android mobile phone in duty free shop. The salesman was a filipino. He intertain me and introduce me the new mobile phone. So i bought the phone and he pack it without knowing that he give me his used mobile phone. Just notice it when i arrived home in philippines. I was really disappointed that a good duty free shop still have a thief salesman. So this is a lesson not to trust anymore.. Big problem because i lost the receipt or he did not give me the receipt of the mobile phone that i bought.

Elmer rama zeta : email add, [protected]@rocketmail.com

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Alia Mehdili
AE
Oct 07, 2019 7:06 pm EDT

Hi, good day.

On 22nd Sep, I bought 1 bottle of wine from duty free airport with price 115 AED. Flight was flydubai to Helsinki.

Credit card: Emirates NBD
Card type : Master card
Card holder name : Alia Mehdili

Transaction name : Duty free CC DEPT 281, Dubai ARE
Reference no : R0000038169
The amount that they charged me is 230AED.

Regards.

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Aslam Mohammed
IN
Nov 17, 2019 11:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My nokia mobile phone model nokia 2.1 has blast during using of this mobile phone. it's really life risk .

This phone I purchased from dubai airport duty free in dec 2018.

Please find the attached photos for your reference and do needful.

Regards,
MOHAMMED ASLAM
+91 [protected]

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saqib murtaza
US
Dec 26, 2019 12:12 am EST

Dear team,

i wend pak on 29th Nov, 19 and bought parrot swing at terminal 3, but it was not working fine. however i brought this item back from Pakistan on 4th Dec and return to duty free shop at terminal 1 as this product under 1 year warranty but till now i did not get this item back i went 5 times to collect.

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Grishma Makhecha
US
Nov 05, 2022 12:29 pm EDT

Hi

I had requested for sale reversal on 25th of Oct 2022 for the cigarettes I had purchased at airport which has not been credited in my account I kindly request you to let me know by when can I expect the reversal to reflect in my account.

At the counter they had mentioned that it would be done in maximum 2 days which is still pending.

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Benedetto Pompili
Rome, MR
Dec 31, 2022 8:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Good morning,

i'm Benedetto Pompili.

On August 29 I purchased at Dubai Dute Free in Airport the ring referred to in the report: one diamond ring. Set with 35 diamonds in 18k white gold. Weighing. 2880 gms.

After 3 months the ring started to lose the diamonds.

Is it possible to get guidance on how to proceed?

Best regards

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flashy100
US
Nov 28, 2023 10:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased cosmetic products on Emirates flight EK420 on the 14th November 23 which appear to be old and expired.

May I return this with my receipt, when I return in December?

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  1. Dubai Duty Free Contacts

  2. Dubai Duty Free phone numbers
    800 4443
    800 4443
    Click up if you have successfully reached Dubai Duty Free by calling 800 4443 phone number 3 3 users reported that they have successfully reached Dubai Duty Free by calling 800 4443 phone number Click down if you have unsuccessfully reached Dubai Duty Free by calling 800 4443 phone number 0 0 users reported that they have UNsuccessfully reached Dubai Duty Free by calling 800 4443 phone number
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    +971 42 162 453
    +971 42 162 453
    Click up if you have successfully reached Dubai Duty Free by calling +971 42 162 453 phone number 5 5 users reported that they have successfully reached Dubai Duty Free by calling +971 42 162 453 phone number Click down if you have unsuccessfully reached Dubai Duty Free by calling +971 42 162 453 phone number 0 0 users reported that they have UNsuccessfully reached Dubai Duty Free by calling +971 42 162 453 phone number
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  3. Dubai Duty Free emails
  4. Dubai Duty Free address
    P.O. Box 831, Dubai, United Arab Emirates
  5. Dubai Duty Free social media
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    Oct 07, 2024
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