SUBMIT A COMPLAINT

du.aemobile roaming refund

1
M Aug 13, 2018

I been DU Dubai customer for 8 years, with 2 mobile nbs and 1 handline and I always paid on time ( otherwise you stop the service) but when it is time for your to pay, it is a different story.
I raised a request to refund my roaming deposit end of April but at the time the customer service did not do the right job, so I did it AGAIN on the 3rd of May attached is request, it has been 3 month now and still no payment from you side.
I keep getting messages that the complaint # 1-[protected] is still under investigation.

I Demand you resolve this immediately, otherwise I will raise a formal complaint and take this to the media ( and I will on all available ones).
The number is an Ex- Etisalat nb that I migrated to DU - [protected].

Mark keserwany

mobile roaming refund

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