DTE Energy
Reviews and Complaints

I have been on DTE Home Protection Plan for many years. In the past, I used to get great service when any of my appliances needed repaired. That is u til the last year, something changed. I used to get a heating and cooling company when I needed service in my furnace or central air unit or a appliance repair man when I needed service on an appliance. Now they just send out DTE repair people who are have no expertise in fixing anything. They come in personal cars with a DTE sign on the car. My central air began blowing out hot air. A DTE person came out, spent 5 minutes in my backyard and told me I need a new system. He said it was leaking and DTE no longer puts Freon into these old units. I accepted his determination. But then my dryer wouldn’t start. Called DTE once again. DTE representative came out and pulled the back off, replaced an item and it still didn’t work. He then said the wires are fried. You need a new dryer. I asked if he checked the sensor. Checked the bad sensor and immediately my dryer started working. He put on a new sensor. So why did I have to tell him what to do? What happened to the wires being fried? Now this past Monday, I had to call DTE again. I’ve been here for 20 years so things are now starting to break down. This time for my hot water tank - no hot water. DTE came out and in 5 minutes he tells me he has bad news. He said my hot water tank is an old model and it couldn’t be fixed because they don’t make the parts for it anymore. He tells me I have to buy a new one. Next day, I contacted a Hot Water Tank Company. He came out next day to install a hot water tank. He immediately looked at mines and said ‘I can fix that’. He took a part off, went to his truck and got the replacement part and I now have hot water. I was about to buy a hot water heater from him! It was in his truck! He could have made more money selling me his than fixing mines! But he was honest. My story doesn’t end here. I called to cancel my DTE home protection plan of $59 a month. Now they are saying I can’t until Jan 2024 when my contract ends. I’ve been on their plan for 6 years! I don’t want to continue to pay to a company that sends out inexperienced people to tell me to buy another appliance! Now I’m in a 30 day waiting period to see IF they will cancel my policy early! Like I said before, DTE stopped sending qualified companies out and started sending out their employees with limited experience. They lie to their customers when they can’t fix the problem by telling them they need a new appliance! I’m so frustrated right now!

Had the same problem and I am pissed. I talked to 2 different representatives about upgrading from home protection to home protection plus because I had a leak from my hot water tank. They knew all about it. Told me I had to wait 15 days to call for service which I did just to be told they don't cover pre existing problems. I told this very rude representative cancel the plan and she tried to say that because I already had service under the old plan they couldn't. I asked to speak to a supervisor and was told that they would not cover preexisting problems but they would cancel this and put me on the regular plan then transfered me back to original rude representative who said "we will transfer u back have a good day" and hung up. This is a scam tell them you want everything in writing before signing up and shame on you dte for screwing customers over like this

As you, I am in the home protection plan, and I was told all my appliances were covered and would be replaced not just repaired and come to find out my hot water heater would not be replaced because of where I live I am just north of somewhere where they will not service north of Detroit saying that they don’t have people to repair or replace which is a lie because one of their people came right to my home. Also I was told since I have a boiler which they didn’t know I would have to pay like another seven dollars a month because boilers are harder to work on which to me I think would be a little bit easier since it’s just a hot water issue and no furnace filters. Then they offered me well we can give you $150 if you sign up for the whole protection plus for the green backs at 1995 a month extra well that math does not add up at all so if anybody get out of that program just pay our normal heating bills and have a qualified plumber or electrician or heating guy come out to our own homes they might know more what they’re doing in these guys rip off artists

I had my furnace blower motor and circuit board replaced and I had to pay $115.63 out of pocket because DTE told them they only pay up to$1000.00. My perts and labor were on list of covered items with NO OUT OF POCKET. I called Dte and they did nothing. I'm looking for new plan company now.

For people here who say DTE customers should have read their contacts, please know that DTE is not transparent, and do not provide a contract up front. Only a solicitation letter or a call. Yes, I do expect them to pay for a $700 repair even though I only squeeze out an extra $38 from my tight budget each month. This is less than some life insurance policies, but people still expect them to cover thousands of dollars in funeral expenses.

How about you?

Would you expect your car insurance to replace a $30, 000 totaled car, when you only pay about $100-200/month on a full coverage policy? How about your health insurance company? Would you expect them to pay millions of dollars caring for you if you had something like cancer or COVID?

Please don’t minimize our experiences. We expect DTE to not act like shady snake oil salesmen. This is our respected utility company. They have to do better. We have to make them do better.

I too, have the DTE’s Home Protection Plan (ha!). Service man arrived and before even opening the refrigerator said, oh this doesn’t sound good, this is bad. Do you have greenbacks? Opened the freezer, removed the back panel and informed me I had a seal system problem not covered by my DTE “Ultímate” home protection plan. Before I invited him to leave, he, again asks (for the 3rd time), “Are you sure you don’t have greenbacks?

Now, I must also watch out for scams from my trusted utility company. Why haven’t I heard about this on the news!

Jesus! what have we become, help us all.

Have had my furnace covered for over 2 years or more. I had a request for information on if there was a program to have my furnace cleaned once a year and they said it would be a bit more than $6 a month and they would have american appliance as the company to service the furnace before it is needed when cold weather begins. american appliance changed my appointment time. I decided I would just cancel the request and cancel the additional $11 a month I pay for hpp coverage too. I can not get through to cancel. the phone either goes dead or a busy signal starts. I am very very upset. I will not give up on trying to cancel this service. I am using this form of contact since no one will talk with me on the phone.. account number is [protected] 1. I hope the home protection plus program will be canceled. I do not have a bill due until after november 16.. please take care of this. I am seeing and hearing there is lots of unsatisfied customers with this program besides me.. thank you in advance.

DTE outsources their non-gas appliance repairs. They denied repairs on my washer twice. My washer was not draining very well. The repairman told me it was probably bad bearings in the drum. When I told him the drum was spinning normally and I suspected it to be something else, he forcefully kept yanking on the drum (I actually think he was trying to break the bearings). He did not know I was watching him and I finally asked him to stop yanking on the drum. He stopped and told me it was definitely bad bearings and it was not covered under the protection plan, but his company could repair it for $425.00. Mind you, he never took the panel off the back or the front of the washer. I requested a service receipt with his diagnosis and said I would think about it (I just wanted him to leave!). I knew it wasn't the bearings. I called an appliance service company and they came out and took the panel off, removed line going to the pump and cleaned a filter that was plugged up with debris. It took him a total of 10 minutes. I was charged $85.00. I took a picture and wrote to DTE and they reimbursed me the money. What a scam!
Another washing machine repair they said was not covered, the retainer ring that holds the rubber boot in place on a front loader. OMG! That is a simple and easy repair and they said it was not covered! Scammer! I think a class action law suit should be made against them.

My problem with DTE and this APP program is this... I was signed up and paying $15/mo through my DTE bill for just the Furnace/Water Heater plan. Then in April I had a problem with my furnace. They came out, spent an immense amount of time on it, but finally got it fixed. When I received my May bill, instead of the $15 service fee for The Plan, I was billed $112.95. I have called and chatted with DTE people...I have talked to several people on the phone (one that said she was a Supervisor)...and they all say they can't figure out why I was billed for that money, but they will get to the bottom of it and get it straightened out. Several times they told me to call the APP people, and the APP people told me it's not their problem and I needed to call DTE Billing...back-and-forth I go. Then I had a guy call me from "headquarters" in Detroit (while I was at work) who left me a voicemail saying that he was working on the case and would get it figured out - not to worry he would get to the bottom of it and call me back but said I couldn't call him back because he didn't have a direct line yet. That was two weeks ago. In the meantime, DTE sends me payment reminders about my "overdue" payment and if I didn't pay it soon they were going to drop this service and that service! They say that I now owe them well over two hundred and some dollars. What's next, can they ruin my credit rating for lack of bill payment?

Extremely dissatisfied with this program! A DTE salesperson convinced us to join the DTE Energy Home Protection Plan two years ago. According to the salesperson, the program was supposed to cover service on select household appliances for $38 per month. Knowing most of our appliances were beyond the warranty program it sounded attractive. Subsequently, we had minor issues with a covered refrigerator and a covered washing machine. The issue with the refrigerator occurred in the first year and related to a ice-maker flap that was not properly sealing. DTE communicated ice-makers were not covered but I later heard from a technician we met that they changed their policy to cover them. It was disappointing that DTE did not communicate this directly. I scheduled an appointment and after waiting for three hours for the technician to arrive, he informed me that even though refrigerator ice-makers are now covered, the flap part is not covered. It is approximately a $250 repair. The issue with the washing machine was more recent related to a small tear in the seal for a front-load washing machine. Again I was told the seal repair is not covered even though it is a critical part of a working appliance. Again the repair would cost me ~$250 out of pocket. DTE insists all of the caveats of their program are included in the terms and conditions but their salesperson was not transparent about these exceptions when they engaged us. We feel like we are taken advantage of and have decided to quit the program. We paid over $750 in program costs and received zero benefit.

HELLO, MY NAME IS DEBRA RUFFIN, I AM WRITING THIS COMPLAINTOF THIS REDICTIOUS DTE ENERGYLIGHT/GAS/ BILL.I WAS A VICTIM OF IDENITY THEFT AS WELL AS FRAUD AT 8952 E.OUTER DRIVE IN THE CITY OF DETROIT 48213.I AS WELL MADE NUMERIOUS PHONE CALLS .ABOUT THE POWER PROBLEMS AT THAT ADDRESS, THE PROPERTY WAS IN FORECLOSURE SINCE 2007.FROM PROPERTY TAXES AS WELL AS A FORECLOSED MORTGAGE.I DIDNT KNOW THAT AT THE TIME .BUT AS I STARTED MAKING REPORTS TO DTE ENERGY OVER AND OVER, NO ONE WOULD COME OUT .OR WHEN THEY DID COME OUT IT WAS ALWAYS AN EXCUSE, BUT AS TIME WHEN ON I FORUND OUT THAT THAT PROPERTY AT 8952 E, OUTER DRIVE IN THE CITY OF DETROIT .HAD ME AS THE OWNER, WHEN I WS A RENTER, I FILED BANKRUPT IN 2015.NOT KNOWING THAT THIS PROPERTY HAD ME AS OWNER, I WAS A RENTER.IN 2016 I PUT THIS HOUSE IN COURT FOR FRAUD..YES I CALLED DTE NUMERIOUS OF TIME TO REPORT AND COMPLAINT ABOUT THE LIGHTS FLICKERING, I AS WELL TOOK DTE ENERGY DOCUMENTS TO HOW I MADE POLICE REPORTS, AND I AS WELL SHOWED DTE DOCUMENTS THAT THE PROPERTY WAS IN COURT, FOR FRAUD I SHOWED TM THAT THE PROPERTY WAS IN FORECLOSURE IN MY NAME AS WELL AS SHOWING THEM I PUT THIS PROPERTY IN COURT FOR FRAUD, THE DTE ENERGY ON GRATIOT THE ONE THY CALL THE HYDELLE BIRD OFFI CE, I AS WELL SHOWED DTE ENERGY ON GRATIOT AS WELL IWAS ILLEGALLY EVICTED .AND I NEEDED THE LIGHTS/GAS TO BE TUNED OFF IN MY NAME, SO YEAH I REPORTED THIS TO DTE ENERGY NUMERIOUS OF TIMES.I CALLED NUMERIOUS OF TIMES, THE PROPERTY AT 8930, I CALLED TO TELL THEM THAT THERE WAS A EXTENTION CORDS COMMING FROM NEXT DOOR, AS WELL AS COMMING FROM PROMENADE WHICH IS THE NEXT BLOCK OVER.I DONT HAVE THE ACCOUNT NO, BUT I AS WELL GAVE THEM A FEDERAL TRADE COMMISSION NUMBER, THIS AS WELL IN SEPTEMBER 2017.I TOOK DTE ENERGY ALL THE DOCUMENTS THEY ASKED FOR SHOWING AND PROVING I WAS IN FRAUD AT THIS PROPERTY, AT 8952 E.OUTER DRIVE IN DETROIT MICHIGAN, 48213 ...PLEASE CONTACT ME BACK AT MY EMAIL, , OOOH YEAH THEY TURNED MY ACCOUNT NUMBER OVER TO THE CREDIT COMPANY, PLEASE REPLY BACK AT ruffindebra1@gmail.com THANK YOU.

As a member of the Equifax credit agency I was notified that a Detroit Edison account was opened in my name. The account number ending in ... 0011 was opened on November 1, 2014 and reported on December 1, 2014. The balance shown is $140.
FWI; I, Ronald Ginther did not open this account. I own no properties in the DTE coverage area and I do not reside in this area. My home address is in Mason, MI 48854. We have been residence here since 1978.
This is a clear case of fraud and if you would have checked with the credit reporting agencies, you would have noted that from the beginning; since I have had alerts posted since 2005. I did not initiate this account nor am I responsible for any billing for this account.

I as property owner filed for new services at the new construction at 868 hazel in Birmingham in April 2012, received the confirmation email in early May. Nothing happened. My contractor frequently contacted DTE about the new service but never got a confirmation about the start of electricity. This went on til mid August- the house was almost finished, except of course electricity reliant work as hard wood floor, heating and cooling etc. THEN came the big surprise to DTE: the original house was from 1919, meaning 3 wires. The new one only needs 2, so all existing fixtures and transformers could not be used. Surprise surprise! The solution DTE came up with mid September was a new pole in the backyard (one in every corner then- nice sight) etc to wire up to the house. I am still waiting for that to happen and today is 11/2/12 and the inside work has come to a stop and I am loosing money daily due to the sloppiness of DTE. Where can I sue them for damages ?

I as property owner filed for new services at 868 hazel in Birmingham in April 2012, received the confirmation email in early May. Then nothing happened. My contractor frequently contacted DTE about the new service but never got a confirmation about the start of electricity. This went on til end of August- the house was almost finished, except of course electricity relient work as hard wood floor, heating and cooling etc. Then came the big surprise to DTE: the original house was from 1919, meaning 3 wires. The new one only needs 2, so all existing fixtures and transformers could not be used. Surprise surprise! The solution DTE came up with mid September was a new pole in the backyard, new transformer and then wiring up to the house. I am still waiting for that to happen and today is 11/2/12 and the inside work has come to a stop and I am loosing money daily on the sloppiness of DTE. Where can I sue them for damages ?

DTE has been charging us for their appliance protection insurance since 2017. We moved out of the home that they are charging for services at Jan 6, 2017, and demolished the home in Jan 2017. We called continuously and emailed them for 6 months straight for them to cancel the appliance protection. They are charging us for 6 months service at a home that we didn't even live at. We are currently in the process of building a new home at that site and they have now tacked on $143.70 for services that they never rendered.

Pay your bill... sucks you have a medical condition but why is that their problem? They are a business duh

File a complaint with the The Michigan Public Service Commission (MPSC) If enough people file their complaints against DTE Energy and DTE Energy has to pay enough fines they will start treating their customers the right way: To Submit Natural Gas Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/gas/gascomplaint.html and to Submit Electric Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/electric/eleccomplaint.html

note throughout the country cities have heating and energy programs that help pay for some of the bills where you live i believe it is called liheap you can find it at http://www.michigan.gov/heatingassistance or sign up for avg billing this will cost you a bit more sometimes but your rate will same month to month if you donot change your usage

Clinton twp, mi office has the worst employees. Try to avoid all work possible. Put customers in hazard situations and won't handle code issues they are aware of. Agree to work and then don't complete it. They don't inspect subcontractor work and it is left as out of code. Their supervisors should be fired. Maybe after legal gets involved and the tv stations put it in the news, the work will get corrected and to proper code. Lazy DTE workers not doing their job.

DTE doesn't follow through on agreed work. They don't follow up and inspect the subcontractors they use. DTE had subcontractors out twice at my home and still don't have the work to code. I called them the first time. You would think that they would have inspected the second crews work. Nope. They know other lines in the area are not code but don't want to Enforce homeowners to bring them to code. They would rather see someone get electrocuted versus spend a few bucks to enforce and correct the problem. Maybe an attorney and/or tv station attention to get their attention is the next step.
Lazy workers not doing their job!

TODAY IS JANUARY 13TH, 2012.
IT HAS BEEN ROUGH FINANCIALLY FOR ME HERE. IT IS ROUGH HEALTHWISE FOR ME HERE SUFFERING FROM SERIOUS MEDICAL CONDITION. TEMPERATURE OUTSIDE IS 29 DEGREES FERENHEIT. POWER WAS TURNED OFF YESTERDAY JANUARY 12TH, 2012. CALLED THE WHOLE DAY YESTERDAY AND TODAY TO GET IT TURNED BACK ON. 2 CHOICES OFFERED. PAY THE ENTIRE BILL OR GET MEDICAL DOCUMENT TO SHOW EXISTENCE OF MEDICAL CONDITION. FAX IT TO [protected]. CALLED THE DOCTOR AND EXPLAINED THE SITUATION. DOCTOR FAXED THE LETTER. CALLED DTE, THEY HAVE NOT RECEIVED IT. HITCHED A HIKE TO THE DOCTOR’S OFFICE . DOCTOR FAXED THE MEDICAL LETTER TO DTE AGAIN. WAITED AND CALLED AND AGAIN “WE HAVE NOT RECEIVED IT”. RAN TO KINKO’S AND FAXED AGAIN AND CALLED AGAIN. SAME ANSWER STILL THEY HAVE NOT RECEIVED IT. ASKED TO TALK TO THE SUPERVISOR. NOTHING THEY CAN DO UNTIL THEY RECEIVE THE LETTER. AND NOW THEY SAY THAT DEPARTMENT IS CLOSED UNTIL TUESDAY JANUARY 17TH, 2012 (MARTIN LUTHER KING HOLIDAY). SAD, SAD, SAD. NO ONE TO HELP AFTER HOURS FOR PEOPLE WITH SERIOUS MEDICAL NEEDS. GOD HELP ME AND THOSE IN SUCH SIMILAR SITUATION.

These large utitity companies have no compassion, no decency for ppl with catastrophic health problems. We've been devastated with my cancer. Several hospitalizations. No sympathy.

I am in a similar situation..I got shut off as well I have 3 kids, my 81 year old mother and & brother in my home. I had $1100 of a $1900 dollar balance and they would not restore my services and work out a plan with me. This ridiculous.

i pay 107 per month and i take care of my daughter in colledge and her son she lost her job to overseas - i opended my bill today 3/23/2011 and they increased my protection plan payment to 210 per month with higer food and gas prices and supporting a family of 3 with only a 2 week notice to pay how can i afford an extra 110 to pay the 217 they want and the bill was only 234.45 is there any help i complained today to the michigan public service commission who regulates DTE maybe if we stand together and all complain we can get somewhere...signed single mom looking forward to a shut off notice poeple are die-ing every day and no one says anything until its them or their family well guess what we are all in it together

I am beyond frustrated! We were on a payment protection plan and missed a payment by one week so we were taken off and told to pay entire balance of $900. Well in the past 5weeks that's exactly what we have paid and now they are shutting us of for not paying occurring charges of $111. I mean what the hell! We have paid $900 in five weeks and it's taking food off our table and now they can't wait one week for us to come up with the $111? Outrageous! I mean it's only 19 degrees out!

File a complaint with the The Michigan Public Service Commission (MPSC) If enough people file their complaints against DTE Energy and DTE Energy has to pay enough fines they will start treating their customers the right way: To Submit Natural Gas Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/gas/gascomplaint.html and to Submit Electric Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/electric/eleccomplaint.html

i am having the same problem except i missed a payment trying to juggle bills and pay rent but dte won't let me get back on my payment plan with out paying them 2500 dollars i don't think this is fair. i am just trying to survive everything is going up and the payrates are staying the same. i just want to be able to have a roof and light and gas. dte has too many people becoming slaves to thier service. i really wish we had a choice of energy companies to choose from.

My grandmother had the same thing happen to her she was paying them 200.00 a month and had got the bill down to 551 and they came out and shut the service off so now we have to come up with almost 1100 to get the service reconnected...as soon as I get a chance I am moving out of the city so I can get the he*& away them...

I am still fighting a similar charge from 2 address's ago. There was a misread on my old meter. never got addressed. claimed it came from inside. it only started when they installed a new meter. I turn off all lights etc. SO yeah, they're scammign about $1000 out of me that I've not been able to find a solution for. and now they keep accidentally withdrawing it from my bank account in full total leaving me strapped and unable to pay rent. I hate dte. i hate michigan for allowing this corrupt company from continually abusing the public with no apparent way for us to address.

DTE is unable to turn new service on as I froze Equifax, transunion and experian because of the recent Equifax hack. So now when one wants to have elec service turned on for new address - one has to unfreeze. So I did -Consumer Energy had no problem. DTE DOES! it has been a solid week since I have been on the phone with them. They insist credit still froze. Equifax and experian is unfroze - even have a confirmation #. Consumer Energy sees it is unfroze. my bank sees it as unfroze. Finally after 3 days Supervisor Lisa promised the new service would be on in my name Nov 18 2017. guesss what - they turned it off! Somebody -please tell me where I can get help. I am 70 yrs old and after a week of begging fighhting trying to make sense to DTE my nerves are shot!

Based on my personal experience with DTE, I must strongly agree. There needs to be something done. Better training could possibly help. Worst customer service I've ever experienced.

Dte employees are useless. They do as little as possible to get work completed. Dte is suppose to be the one to make sure code is followed but they allow lines to run out of code and then want the customer to live with it and act Like it is not their problem to correct the way they ran them to begin with. They are a piece of s...t. Fire the supervisors.

File a complaint with the The Michigan Public Service Commission (MPSC) If enough people file their complaints against DTE Energy and DTE Energy has to pay enough fines they will start treating their customers the right way: To Submit Natural Gas Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/gas/gascomplaint.html and to Submit Electric Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/electric/eleccomplaint.html

File a complaint with the The Michigan Public Service Commission (MPSC) If enough people file their complaints against DTE Energy and DTE Energy has to pay enough fines they will start treating their customers the right way: To Submit Natural Gas Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/gas/gascomplaint.html and to Submit Electric Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/electric/eleccomplaint.html

Email this info along with the exact address of the sold property and, if you can recall, the supporting information (emails to DTE, etc) to the Michigan Public Service Commission at www.michigan.gov/mpsc. Find the form for filing an on line complaint under Consumer Information. [protected]