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DTE Energy
reviews & complaints
DTE Energy
reviews & complaints

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101 complaints
19 resolved 82 unresolved

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DTE Energy reviews & complaints 161 - 101

DTE Energy complaints 101

DTE Energy - power outage

I wish there were another option for electricity in the suburbs of detroit because dte would never have my business! I had a heart attack two weeks ago and am home on bed rest without electricity and am now going on day 5! I have called them 5 times explaining I can't take the heat (Was 87 degrees yesterday) and the only response I get is your not on the schedule yet! I have asked to speak with a manager and they tell me she is on the other line! What kind of second class company is this? I bet we would have their attention if we quit paying our bill, i'm sure it wouldn't take them 5 days to be here to shut it off!

DTE Energy - transfer of service

My husband and I were just at the Detroit (Mexican Town) facility. We were also told by a DTE customer service rep, that we would have a better resolution time if we came to the office. Last Tuesday...

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DTE Energy - appliance protection plan

I was called on the phone by someone representing herself as being with DTE Energy for an appliance home protection plan. I was given very simple information that sounded attractive. I was told all...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - irratic electrical charges

Our electrical bill has been substantially higher than our neighbors. (We live in a condo building consisting of four other units.) Over the 20 years that we have lived in this unit, our electrical bills consistantlly run 30-50% higher than our surrounding neighbors as confirmed by DTE. There have been times when our monthly bill has actually been higher while we were out of town than when we were living in the unit! I've had the electrical meter checked by DTE representatives prior to them converting to the new electronic meters. They assured me that the meter was working properly. Since the new meters have been installed in our area, (about 3 months ago), our monthly bills seem to continue to vary widely. Are there any other folks out there who have the same or similar circumstances or am I living in Amityville?

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - fraud

Dte aloud someone to open services in my name. At the time I had a fraud alert on my social, then when I got in touch with them they asked me all the questions they were supposed to ask the thief...

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K
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - frequent and lengthy outages

I live in the 48223 area of Detroit, in Rosedale-Grandmont neighborhood. In my area, there are frequent power outages and the power stays off a day or more. Whenever there is so much as a basic rain...

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DTE Energy - unprofessionalism

Today on August 31, 2011 at approximately 1:00 p.m., a DTE representative came into our Law Office to read and record our meter. Supposedly, he got locked in the back room/garage. To get our attention, your representative turned off our electricity and then turned it back on. We’re an office of approximately 20 staff members and many were working on important documents at the time your representative chose to shut off the power. His actions were very unprofessional.
Secondly, when two of our CEO’s went outside to ask him for his name and ID number, his response was, “It’s around my neck. Go f*** yourselves!” and then he proceeded to walk away to the next building. Again, very unprofessional! This needs to be taken very seriously as it was not a good representation of DTE. I am very dissatisfied with the service of this representative and expect that he is never sent out to take the reading on our meter at this firm again!

I as property owner filed for new services at the new construction at 868 hazel in Birmingham in April 2012, received the confirmation email in early May. Nothing happened. My contractor frequently contacted DTE about the new service but never got a confirmation about the start of electricity. This went on til mid August- the house was almost finished, except of course electricity reliant work as hard wood floor, heating and cooling etc. THEN came the big surprise to DTE: the original house was from 1919, meaning 3 wires. The new one only needs 2, so all existing fixtures and transformers could not be used. Surprise surprise! The solution DTE came up with mid September was a new pole in the backyard (one in every corner then- nice sight) etc to wire up to the house. I am still waiting for that to happen and today is 11/2/12 and the inside work has come to a stop and I am loosing money daily due to the sloppiness of DTE. Where can I sue them for damages ?

I as property owner filed for new services at 868 hazel in Birmingham in April 2012, received the confirmation email in early May. Then nothing happened. My contractor frequently contacted DTE about the new service but never got a confirmation about the start of electricity. This went on til end of August- the house was almost finished, except of course electricity relient work as hard wood floor, heating and cooling etc. Then came the big surprise to DTE: the original house was from 1919, meaning 3 wires. The new one only needs 2, so all existing fixtures and transformers could not be used. Surprise surprise! The solution DTE came up with mid September was a new pole in the backyard, new transformer and then wiring up to the house. I am still waiting for that to happen and today is 11/2/12 and the inside work has come to a stop and I am loosing money daily on the sloppiness of DTE. Where can I sue them for damages ?

N
Mar 03, 2011

DTE Energy - no heat

My friends gas recently was turned off in February in Michigan. A 2 year old and a disabled man along with the rest of the family.The family finally found help after a few days of frezing to pay the bill in full on a Friday, but DTE refused to turn the gas back on, because it was a weekend...I feel the is B.S., it doesn't tack that long to push a button, don't people care any more? What is this world coming to...this is a low income family from Big Rapids, Michigan, at 315 Woodward, that should be appoligized to. Next time someone has a heart felt problem, DTE needs to find a HEART!

C
May 20, 2009

DTE has been charging us for their appliance protection insurance since 2017. We moved out of the home that they are charging for services at Jan 6, 2017, and demolished the home in Jan 2017. We called continuously and emailed them for 6 months straight for them to cancel the appliance protection. They are charging us for 6 months service at a home that we didn't even live at. We are currently in the process of building a new home at that site and they have now tacked on $143.70 for services that they never rendered.

A
Feb 02, 2012

Pay your bill... sucks you have a medical condition but why is that their problem? They are a business duh

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - gas bill increase

Just when life can't possibly get any worse, I just received my dte energy gas bill today. Normally I pay $40 per month for gas but my bill has dramatically increased to $167.00 per month. According...

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H
Dec 15, 2009
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - bad customer service

I would like to complain about customer service in the city of detroit, dte energy customer service. my husband is responsible for the gas bill i am responsible for the lights, ironically, one income can't cover charges. husband recieved shut off notice of 582.00. he went to the company paid 400.00 to a customer representative, with entire bill, the money was taken, reciept given. friday @ 5:00 field rep came shut off gas. called spoke to a manager regarding remaining balance. paid remainder balance plus reconnect fee plus more expenses/all to be informed that no heat until monday with 2 children, 2 dogs, the manager asked me could i find friends or family to stay with after taking 400.00 no i don't nor can i go to a hotel without money. merry christmas in this 21 degree weather.

Clinton twp, mi office has the worst employees. Try to avoid all work possible. Put customers in hazard situations and won't handle code issues they are aware of. Agree to work and then don't complete it. They don't inspect subcontractor work and it is left as out of code. Their supervisors should be fired. Maybe after legal gets involved and the tv stations put it in the news, the work will get corrected and to proper code. Lazy DTE workers not doing their job.

DTE doesn't follow through on agreed work. They don't follow up and inspect the subcontractors they use. DTE had subcontractors out twice at my home and still don't have the work to code. I called them the first time. You would think that they would have inspected the second crews work. Nope. They know other lines in the area are not code but don't want to Enforce homeowners to bring them to code. They would rather see someone get electrocuted versus spend a few bucks to enforce and correct the problem. Maybe an attorney and/or tv station attention to get their attention is the next step.
Lazy workers not doing their job!

TODAY IS JANUARY 13TH, 2012.
IT HAS BEEN ROUGH FINANCIALLY FOR ME HERE. IT IS ROUGH HEALTHWISE FOR ME HERE SUFFERING FROM SERIOUS MEDICAL CONDITION. TEMPERATURE OUTSIDE IS 29 DEGREES FERENHEIT. POWER WAS TURNED OFF YESTERDAY JANUARY 12TH, 2012. CALLED THE WHOLE DAY YESTERDAY AND TODAY TO GET IT TURNED BACK ON. 2 CHOICES OFFERED. PAY THE ENTIRE BILL OR GET MEDICAL DOCUMENT TO SHOW EXISTENCE OF MEDICAL CONDITION. FAX IT TO [protected]. CALLED THE DOCTOR AND EXPLAINED THE SITUATION. DOCTOR FAXED THE LETTER. CALLED DTE, THEY HAVE NOT RECEIVED IT. HITCHED A HIKE TO THE DOCTOR’S OFFICE . DOCTOR FAXED THE MEDICAL LETTER TO DTE AGAIN. WAITED AND CALLED AND AGAIN “WE HAVE NOT RECEIVED IT”. RAN TO KINKO’S AND FAXED AGAIN AND CALLED AGAIN. SAME ANSWER STILL THEY HAVE NOT RECEIVED IT. ASKED TO TALK TO THE SUPERVISOR. NOTHING THEY CAN DO UNTIL THEY RECEIVE THE LETTER. AND NOW THEY SAY THAT DEPARTMENT IS CLOSED UNTIL TUESDAY JANUARY 17TH, 2012 (MARTIN LUTHER KING HOLIDAY). SAD, SAD, SAD. NO ONE TO HELP AFTER HOURS FOR PEOPLE WITH SERIOUS MEDICAL NEEDS. GOD HELP ME AND THOSE IN SUCH SIMILAR SITUATION.

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - harassment

Please help, I have had debt collectors call before and have some thick skin and it is hard to get on my nerves but this, this is making me insane and it's not even a debt collection, really, it's a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - shut off despite payments

I've been paying DTE Energy $245.00 consistently every month (yes, even in the summer) because they enrolled me in a shutoff protection plan. I made my last payment on July 15th, but received a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - billing errors & bad customer service

Over the past 10 months, dte energy has mis-read my gas meter three times resulting in outrageous charges, which I at first refused to pay. In prior years, it was common to have this happen once or...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - false billing

Dte energy company is billing me for gas and electric used at a home I sold over 4 yrs ago. I finalized all elec. And gas bills upon sale of the home. Don get it. I have been told they do this a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - dte wants payment for services I did not use

I sold my property, paid all final bills, and cancelled all landlord automatic utility transfer agreements about 10 years ago. I got a call out of the clear blue last month, april 2009, from a...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - telemarketing

Incessant phone calls all day and into evening hours. They escape the national Do Not Call Registry because we do business with them but do we have much choice since they're the electric utility here? To make matters worse, it appears they are even outsourcing the telemarketing to some country where English is not the primary language!

J

File a complaint with the The Michigan Public Service Commission (MPSC) If enough people file their complaints against DTE Energy and DTE Energy has to pay enough fines they will start treating their customers the right way: To Submit Natural Gas Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/gas/gascomplaint.html and to Submit Electric Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/electric/eleccomplaint.html

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - worst customer service

DTE consistently makes billing errors, blames it on customers, charges the customers, and refuses to correct (or even investigate any problems). First, when I moved into this house and transferred...

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A
Nov 21, 2008

DTE Energy - shut off

Urgent electricity was shut off 10/08 shut off bill in last residents name. I paid deposit for service in sept.2005 and never received bill. Never. Contacted better business bureau then dte...

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S
Oct 28, 2008

DTE Energy - faulty meter overcharges

I have lived with my husband in our mobile home for 14 yrs. I have been seriously ill for about 12 of those years, so my husband did the bills, which is not his strong suit. And he doesn't keep...

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V
Oct 20, 2008
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DTE Energy - insufficient service

Our air conditioner was not working. They sent out representatives 3 different times in august. The last guy told us it was an a coil that had to be replaced but dte did not cover the cost. We had an...

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