The complaint has been investigated and
resolved to the customer's satisfactionResolved DTE Energy — shut off despite payments
resolved to the customer's satisfaction
I've been paying DTE Energy $245.00 consistently every month (yes, even in the summer) because they enrolled me in a shutoff protection plan. I made my last payment on July 15th, but received a disconnect notice on August 13th. They will not take payments, but instead told me to call DHS ask for help with my bill. I'm unemployed and have two young children. I know if services are shut off, I'll not be able to reconnect because I'm trying to support my family on my meager UIA benefits. I could understand having my service turned off if I weren't paying my bill, but I am paying.