DTE Energy
reviews and complaints

Hello, Today (03/16/22) at a little past 9:00am, i was leaving the BP gas station on Lake Michigan Drive and turned to head west. When i began driving, a DTE vehicle turned in front of me across traffic through my lane and the lane next to me near the side of the road. I slammed on my brakes and so did the DTE driver and a collision was missed by inches. It appeared that they intentionally slowed down to make the collision closer to happening. I get that impression as the young boy sitting in the passenger seat stuck his middle finger up at me and scowled as if i was in the wrong. It was a close enough of a collision that i turned around and took a picture of the license plate while the vehicle was parked at a cat grooming business and the driver was inside. The license plate is DB 78964. I imagine if this brief encounter is how the driver normally conducts themselves on the road, it is only a matter of time before they cause an accident and/or hurt someone with the DTE logo on the side of the vehicle. Were it my name on there, i would want to know how the people in the world are representing me.

Twice in one month DTE had withdrawn an unauthorized amount of money in the amount of several hundred of dollars. This first time was $859, Today, it $783. I do NOT have time to wait two weeks for the money to be returned to me as my rent is due on the first of February. I even just got a statement that my monthly bill will be $92. So how in holy hell did this happen, yet again? I cleared this issue up, supposedly, two weeks ago the first time this happened. I have legitimate bills i need to pay and this will have a cascading affect on me financially. I AM LIVID>
My account number is [protected]
I moved to 1107 Elder Blvd Dec 28, 2021, 48103
I lived at 2902 Pauline Blvd apt @A2from July 23 till Dec 28. 48103
Prior to that I have a disputed but unable to resolve in my favor bill from
6254 Cramlane Dr Clarkston, MI

It has now been 18 hours with no lights, no heat, no restoration updates and now no food. No one on my block can afford to open their refrigerators. I am recovering from surgery. If anything happens to me, my daughter would have trouble getting me to the hospital as long as the street lights are out. DTE previously stated to news outlets that they were prepared for this? I disagree...

Your crew destroyed my front yard & sidewalks. My grass have tire marks and holes & piles of over turned dirt everywhere, The sidewalks was replaced with piles of lumpy asphalt. this is unacceptable.I have taken pictures & a video of the mess & I intend to have the News come out to air this

I live at 1104 Burns street Howell Michigan 48843
Some one built a house across the road from us and is complaining about their power.
DTE is putting a 50 foot pole in front of my house and butchering 100 year old trees to please my neighbor.
I already have poles on every corner of my property with a lot of power lines and i don't want my trees ruined to please the neighbor.
Why not put the pole in theri yard and bring a line it from another direction.

Ive made complaints to the company in the past about my bill being way to high and got no where. Im living alone and my bills higher then my daughters who has a family of five and uses way more electricity. I'm not sure whats going on here and what is causing this. could there be somebody using my service. this has been going on for years now and I dont know how else to have this resolved. my bill is 130.00 on the budget plan. nobody understands how a single persons bill is higher then theirs . DTE refuses to check the house foe possible energy draining that isnt my own

My name is Mr. Kenneth Dobbins I live at 4256 grayton Detroit, mi. DTE did a terrible on my lawn after moving my gas meter out side about a month ago, why didn't they just put down sod like they did in gross pointe 2 blocks away.

Wright tree service trimmed two trees on 080521 on butternut st Whitmore lake. Arrived before 9am cut first branch at 1115am. Left for lunch at 1145am. Returned 1245pm. Next branch cut at 145pm until 245pm. Sat in trucks until 345pm then departed. Two trucks with 4 crew members received full days pay for 1.5 hours work? No wonder my DTE bill is so expensive!

When the power goes out why does dte fix the upscale areas first and leave the lower income
For last every time .
I'm going to have to write to the state and local new networks about this and ask if there can be some type of investigation in to this issue is it a money thing or a racist issue.
I have seen the rich areas in my area get served first every time.
@@@@@shame on dte

Service representative did not not show for scheduled appt. on Thursday, July 22. Appt. was made, Sunday July 18, when we were advised that a repair representative would be here between 8 am and 4 pm, and call when en-route. In calls to DTE HPP customer service, the appointment was con-
firmed, but no one knew why the repair person did not show up or call. I asked to speak with dispatch, a supervisor, or the repair person, to understand the "no show, " and reschedule. I was not allowed to speak with any of the aforementioned. I requested that the service representative note my call as "advance notification, " of "special circumstances, " for reimbursement, (if I can schedule an authorized plumber). I was advised that DTE HPP is not authorizing reimbursements. So, DTE HPP not only has failed to show up for scheduled repair, but is now, unwilling to reimburse the same amount, if I can find a plumber that will show up.

I initiated a claim on 6/16/21 for a water heater replacement. My heater is leaking all over my basement, we have been having to soak up the water. I was told they cannot come until 6/22/21 and that it will be escalated. 6/17/21 contacted again for a response. - asked for manager. No response or returned call. 6/19/21 service tech randomly calls to show up to my home within minutes for the service. Tech wrote up the issue. 6/20/21 husband call and was given 6/22/21 time 8-12p. He also asked if we could pay the difference in a larger heater, and was told a supervisor would call and no return call was received. I call off for work for 6/22/21. On 6/22/21 at 12:01 pm after the appt window, I called DTE HPP and was told that my appt was canceled because they may not have had 2 people to install the tank. I requested to speak to a supervisor or manager and was told they were in meetings and someone would call - again no call no response. My husband called later was told by another rep that the appt was canceled by myself or my husband - which is not true due to the fact that we need the replacement and did not call back. He requested a manager and for the recorded call to cancel to be pulled since we are on a "recorded line" We were told a manager would call back, still no call. Another appt was scheduled for 6/23/21 for 12-4p. My husband left work to be home for the appt. At 11:21 am, I received a voicemail from the installer saying he cannot come install my tank today due to a family emergency. I called the 800-number again, explained my frustration and requested a manager. The rep places me on hold for a few minutes and returns saying the supervisor will TRY to get someone to my home today. I asked why do the managers/supervisors not return calls or come to the phone and she could not answer. This is a very poor business model. I've been enrolled in the HPP plan for many years as a renter and now as a homeowner. I have paid thousands of dollars for many years and signed up for the water heater replacement earlier this year due to receive a letter advertising the service. This is the 1st time that I'm using this plana and I feel disrespected and I do not appreciate the service or should I say non-service that DTE is providing. Now, I understand that "Covid" has caused some issue or delays but yet in still you did not stop/postpone billing for the service but I'm supposed to except no service and no response? Is it because your the only "noted" energy provider in the area? Do you feel this is how customers should be treated? Your rep mentioned that I could hire someone to look at it and DTE would reimburse but when I asked it DTE will reimburse for the replacement - no reply just implied that the replacement would be scheduled. Why would I be paying $50 amount into this plan to have to turn around to hire someone and wait for DTE to reimburse me whenever its convenient? DTE waste no time collecting payment, or threatening shut offs, but I cannot receive the proper service? I'm already in Belleville, Michigan where we lose power for absolutely no reason. People since up for DTE HPP needs because the services stated are generally for urgent matter, so its unclear as to what your business model is here. I'd like to hear from someone with some authority. You have inconvenience me on 6/19 by randomly calling for a drop by - it was pointless for him to verify what was already stated - the water is leaking all in my basement, 6/22 canceling my appointment, 6/23 canceling my appointment. You've coached your representative well at how to detour your customer, it is just terrible that they have to take the brunt of the anger and frustration due to a lack of response from the leadership. How will DTE appease me?

I have been paying my bill every month on time for a year. So they decided to put some old bills from a previous tenant at the same address on my bill. I have called them, sent in information proving when I took possession of the house. I sent in court papers and pictures of my Identification card. After I sent in exactly what they asked they turned my service off without calling me and when my bill was up to date. I keep calling and calling but no one is helping me. The investigated Ms Harris is homophobic and doesnt want to help me. She belittles me when I call her. She calls me mam even though I keep telling her I'm a guy. She knows I'm a guy but because I'm transgender she refuses to help me. I want to make a complaint on her and DTE for allowing this to happen.

I submited a complaint a week ago Friday and DTE aknowledged it saying they would investiagte ASAP...Well I 've heard nothing...So I will state it again here. Back in September of 2020, DTE asked permission to come on the back of my property to trim some tree branches away from the power lines. They stated that they would be cleaning up everything cut down and remove it. As it turned out they buchered the back of my prorerty by completly cutting down 10-12 trees (largest being 25' high) including some 5-6' pines to the ground that were no where the lines. Most of these were probably 30' away and not in the lines at all. They also didn't clean anything up, it's all laying where they dropped them! I expect that DTE will come and complete the job. Not to mention, I think some of these trees should be replaced by DTE. Please response to this and reslove it.

Rod Carrig
[protected]
1305 Pleasant Street
Lapeer 48446

I arrived at my house after work to find that my gas line was cut intentionally when i was not home. dte worker said they made an appointment to do this. An appointment was not made and preparation was not done. My wife and child have been sitting in the cold and with no hot water for hours. My furnace has been cycling on and off for hours. Now they tell me i have to move everything out of the corner of my basement which will take hours. I am very angry and incredibly disappointed at dte for doing this to me. I am informing my local news along with my state representative to let them know what has transpired at my residence while i was not home. Mind you they cut my gas without knowing if someone was going to be home for this along with preparation to access the area needed. At least i wasnt on vacation or anything right now. That would have been a catastrophe on dte's part. My wife thought there was something wrong with the firnace and called a hvac repair man. I will not forgive or forget what these dte employees have done and there will be questions answered.

On 11-25-20 I had a scheduled gas reconnect appt from 8am-11pm. Dte never showed or called until the next day via text that service delayed and to call back to reschedule. I did for 12-2-20 waited all day again— took off work. Still no show. No call. Rescheduled for 12-3-20 for 8-12... it's 1125 and still no show no call. How disrespectful of my time! DTE's customer service is negative 100. I pray there were another energy company I could utilize. I'd cancel every account with Dte for good. Every time I call it's a long wait time with someone finally online stating you're oN the List for reconnect each time. In a house with no gas or heat—- that doesn't help me at all. Dte is a terrible service provider. It has no idea what customer service is nor what it takes to achieve it.

DTE Reminder: Your service appointment is scheduled at 11xxx MENDOTA ST on Wed 11/25, from 8am-11:59pm. Visit orderstatus.dteenergy.com/?detokenizeValue=RkqMcVa39CUxkWHp6GkFqoaCktcgHxHcedQMjnOJajw%3D for more info.

Complaining about the price of the bill that is excessive for the amount of use that I use it for and it is continually going higher as I lower the products that I use in my house to be evaluated do not have any items that use heavy electricity only a refrigerator and the regular lighting of the house I can understand how the price goes up and i'm not using anything more than one person can use I am only one person and I don't believe this bill can be this high every month something is definitely wrong please come and check it out

Last week my air condition bad I had dte allipance insurace for last 1 year or more ac repair company come fix my ac after three week in summer hot days and then charge me $4400 on spot, why I have dte appliance insurance if I have to pay every thing from my pocket? Let me know how I am gonna return my money back

This morning as I was driving to work one of you DTE drivers.in a newer white series Ford pickup did not know how to operate a dual. Turn lane from southbound Groesbeck onto. Eastbound 8 Mile and almost sideswiped me proceeded to flip me off. Then cut three other cars off causing one almost to smash into the curb. An older white gentleman the license plate number was PF 07624.

Someone from DTe called our residents for me to renew a home protection plan I never signed up for in the first place. I have been trying to get answers DTE person said I can only recoup 18 months but that has to b approved after an investigation..Its been a month no one knows anything or won't let me speak to a supervisor. My name is Timothy Lee cell #[protected] & home#[protected]