MultiChoice Africa / DSTV
reviews and complaints

22 Feb-received sms about 3mnth offer, i took the offer &pd accordingly. My account pmnt date is 3rd. Apr,7th my services were suspended. Phoned-in explained i took an offer,services were reconnected. 22nd account was blocked again. Phoned-in, i was told i must email the offer. Emailed&received response-offer no longer available without explanation

I pay my dstv account via debit order, I used to pay t by cash bt due to the office nearby always off line, n also double paying the account cash and dstv deducting same month. Yesterday my system s blocked, the message sent s non payment n m being fined. Dstv s deducting every month why not now when there's money in my acc.? All these months they were deducting, why not now.? Am I suppose to pay the fine for something I did not do?

I have recently discovered that DSTV charges what they call an "overdue" balance.

They explain it in this way: if your 30-day agreement cycle is for the 3rd of each month, and you do not honour the payment on that day, they will typically grant you a "grace" (unstipulated number of days) where your service is not cut.

If, for whatever reason, you do not continue to pay, they will cut the service and you will be charged for those days that are in excess. It somewhat sounds like pro-rata, except it's back-dated.

My issue is where I am expected to pay "overdue" balance on a pre-paid service. I made an example with the telecom companies and how they sell internet data for a fixed number of days and that at midnight of that expiry day they cut the access immediately.

Surely it cannot be the responsibility of the customer to make sure that the service is cut. If phone companies are able to use a system that cuts services on time, I do not see why DSTV cannot do the same.

In addition to that, I would like to know on the legality of charging overdue balances on pre-paid services.

I am going to be lodging a complaint with the consumer complaints commission regarding the constant repeats on DSTV while charging me almost R1000 per month - in addition the having to 'pay' for the constant barrage of advertising. This is TOTALLY UNACCEPTABLE. I am tired of being ripped off.

If you took all the repeat programmes off the system - you would be left with not even enough to fill 5 channels. It is an outrage.

I am Pieter Saunders. My new Explora ultra was sceduled to be installed yesterday, 25/4/2022. Ref no; 6KRKEU.

The installer; Corlia's informed me that they have received the Decoder no; A305138797 which was invoiced and delivered to them for me.

Apparently this decoder is not allocated to me but to a certain Franklin Davids and cannot be installed for me.

The installers supervisor Justin Lindley also refuse to talk to me.

HOW CAN A MAJOR COMPANY SUCH AS MULTICHOICE SERVICE THEIR LOYAL SUBSCRIBERS WITH SUCH POOR SERVICE.

SURELY THIS DECODER WAS INVOICED TO ME AND DELIVERED TO THE INSTALLER TO BE INSTALLED FOR ME. HOW CAN IT BE ALLOCATED TO A MR FRANKLIN DAVIDS?

THIS IS BASIC GRADE 7 ADMIN ERRORS. WHAT GRADE OF EMPLOYEES DOES MULTICHOICE EMPLOY?

I HONESTLY NEED THIS TO BE SORTED OUT IMMEDIATELY!

THIS IS PATHETIC SERVICE.

I AM STRUGELING WITH MULTICHOICE SINCE 28/3/2022 AND KEPT ON BEING DISAPOINTED BY THE POOR SERVICE AND KNOWLEDGE OF YOUR EMPLOYEES.

GREETINGS

Pieter Saunders.

I paid for dstv streaming premium via card on the 13th april. I still have no service. All I receive from any platform from Dstv is reference numbers. This is paramount to theft.

Pathetic...

I changed my back account details in March 2022 Dstv loaded my details on another customers account and have been deducting premiums from my account for another customer, I called to report this fraud and was told they will have to contact the other customer first to change his bank details that is the only way to remove my account from his profile, still not don’t and my account was debited again for R 2033 and dstv still not helping and this is fraud u used my bank account on someone else’s profile, so much for Checking the account details and security checks when changes details. I’m at a point of cancelling Dstv so scary how they can do this and be so calm when told about it like it’s legal

On 01 April 2022 One of your DSTV Installers TTS LNK Services Mugan came out to 10 Jenny Street in Brackenhurst Alberton. He installed Dstv for Miss M Reynolds account [protected]. Since then she has had problems with signal Error code E48-22.

Miss M Reynolds contacted the person who installed the DSTV on the number [protected] which he provided.

He is refusing to come and sort out his mess without charging another R450.00.

I feel that this is really a disgrace as she paid R2800.00 to have it installed.

I bought my new decoder and brought it home, when I started to activate an account with multichoice/DStv I found out that someone with different names has used the same id as mine and I was told that I can't activate mine because someone has opened an account using the same id number as mine.

They told me to go to their agency to resolve.y issue.

I went to their agency and was asked to give them an affidavit from police and my certified id.

I was told that they will call me for an update, I waited until 3 days but nothing happened.

I called customer service and I was told to call the fraud department but their line made me to wait for an without taking my call.

Now I got stucked with the new decoder which I can't activate an account with it.

Help me guys, I called their customer desk many without help.

A full month is gone now waiting for them to resolve the issue.

My name is Hp Sikhosana I'd [protected]. I applied for DStv internet on the 25th of March same day these amounts we're debited on my account R189.99 and R73.84 we're debited on my account waited for the rooter did not come I was due to pay my DStv account on the 16th of April and realise that my balance has escalated to R839.00 phoned DStv and told me about the internet. I told them that I received nothing and request to cancel it but that was not done on the 20th those amouth we're debited on my bank account R104.73 and R74.76

I applied for dstv internet ,made payment and after weeks there's still no router. I have called so many times just for them to make me confirm my address over and over again ,and them making promises of delivery all over again but no success. I can't even pay just for my package which is around 300r ,I am paying 600r cause the internet are link to my decoder,so what's going to happen now ,it's almost end of the month again ,and trust me they are waiting for the extra 300r without me having a router

I was happy to see dstv using vodacom vodapay app as their payment merchant and I made my payment through the app only to regret the choice later. It's two weeks since I made the payment going into my third week that I'm disconnected on my services all because my payment can't be allocated cos they want a PDF format proof of payment of which I send but the dismiss as invalid all because it's not a bank statement but a transaction receipt of payment from my virtual card payment.

I have been calling multichoise with regard to the internet router which I have paid for it to activate it still nothing is happening I have spoken to about 10 consultant nothing is happening come month end they want me to pay them for no service their service is bad I am returning their router I cannot go and Rica their Sim card why did they not Rica Sim card I cannot run arround and do their Job

I Called DSTV several times from the 13th.04.2022 until the 15th.04.2022 without any assistance as they promised. My issue is my Internet router which says Connected without the Internet and the problem is the RICA as they advised. They informed me it will be resolved within 24 hours and today I am still not connected..

Customer number: [protected]

The issue is the Sim number shown as N/A SIM No.:

N/A S/N:-

[protected]

Can this Problem be resolved ASAP. I am using this router at my Rental Work Place Piet Retief and my Adress provided for RiCA is Polokwane as I have included 2 Adressess where I will be able to use the Router.

I am disapointed with the service I received from DSTV. I called using this no [protected]

14 April 2022

I apply om the 1st of March for the combo of R499 which include 50G data and dstv Compact, now they come with other stories. I really not happy because everyday its something else.

Please phone me on [protected]

I'm completely dissatisfied with the customer assistance I've had from DSTV.

I was billed R936,00 last month, which was beyond my package, and DSTV promised to repay me in 5 working days.

Nothing happened after 5 working days, and when I called to inquire about the refund, I was told that the agent who assisted me lied to me and that there is no refund from DSTV, so I asked the guys (Jube Pillay) to check the recordings and provide me with feedback because I don't trust any information that I receive from DSTV, and they promised to call me back in 48 hours, which was on 04 April 2022, and I have yet to hear from them.

Today I called DSTV and was completely ignored by the Team Leader (Kenan Munsam) who promised to call me after hours but never did. Worse, when a lady named Ntathu Shembe tried to help me and sort out my package, it was locked because they put me on price lock without my approval, so now I'm stuck with bad customer service and a lack of trust in customer service.

I'm hoping that my complaint will be dealt with quickly, or that I'll be forced to document all of my concerns and frustrations with Hello Peter.

Regards,

J. Dhlongolo ([protected]

angry customer

I took a pricelock package incluive of the decoder for premium package for R 899, however I have been paying a lot of money, In November they deducted R 1800, December i paid 2200, January i paid 1500 February 1500 and now I have to pay 1023.

Apparently the package was not added as a discount and im paying for cancellation fee which i never cancelled my package.

Please assist me rectify this as per my agreement with DSTV, I was assisted by Thuli from Maponya last week wednesday 06.04.2022, and the channels were reconnected on 08.04.2022, however today 13.04.2022, the channels are blocked again.

Its either DSTV pays me all the extra money they have been taking form me and their decoder or you reconnect the channels and on the 26.04.2022 R899 will be deducted from my account.

Your assistance will be appreciated, I am really dissapointed in how the matter has always been escalated to team leader with no response even now I spoke to Christel and she excalated but I know nothing will change.

Respond to my emails on [protected]@gmail.com.

Regards,

Thandeka Kunene

Firstly I an a loyal customer on the highest package we chose to remain with DSTV as the whole family could login their phones and watch their shows. We are s family of 5 and have no smart TV.. it's already costing me over One thousand Rand amount and you remove the amount of people in one household who may login to DSTV. As it stands I can't even login into my rewards. Why introduce s product and all of a sudden remove it - are we getting worse or should be improving this is really frustrating to get your daughters ask you why can't they login. Has it occurred to you DSTV that most of us are still working from home and will have the DSTV on your computer whilst you work and that's it for the whole household no wonder everyone is leaving DSTV shows are being repeated there's nothing really exiting anymore and now you choose to remove the amount of people who can login do you think we live alone

good day

customers number:[protected]

im not happy with the current situation wrt the mentioned account. i have subscribed to showmax on discounted monthly payments and my account has be and disconnected for no reason. i was told to pay R80 i payed it then i was told to pay R20 i paid, finally i was told to pay R50 i did pay it but Im not getting any joy at all. when ever I call the call centres agents are telling different stories and kept me waiting for +20 minutes when ever i call but up to no prevail.

kindly attend to this matter and provide feedback

unsatisfied client

T.Makena

12 April 2022 - I decided to reopen my account with Easyview, so I go onto the internet and reopened my account with what I thought was "Easyview" and was requested to pay R347.00 which I duly pay, thinking this is for 12 months of Easyview. When I contacted Multichoice I am told it was for the Compact Plus which I had years ago and the money was used for that and I will only be able to downgrade to Easyview at the end of the month of April or pay another R30 for Easyview. I feel as if I have been connned into spending R347.00.

I have cancelled it with one of your agents but rest assured I will NEVER get involved with Multichoice ever again. I want my account deleted after this and my ID number removed from you data base. Don't ever contact me again and ensure you close everything of mine at the end of April 2022.

What is so annoying is that no-one on your help desk can help me with this problem.

William Aver. ID [protected]