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MultiChoice Africa / DSTV  -  Overdue balance on a pre-paid service

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9:19 am EDT
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I have recently discovered that DSTV charges what they call an "overdue" balance.

They explain it in this way: if your 30-day agreement cycle is for the 3rd of each month, and you do not honour the payment on that day, they will typically grant you a "grace" (unstipulated number of days) where your service is not cut.

If, for whatever reason, you do not continue to pay, they will cut the service and you will be charged for those days that are in excess. It somewhat sounds like pro-rata, except it's back-dated.

My issue is where I am expected to pay "overdue" balance on a pre-paid service. I made an example with the telecom companies and how they sell internet data for a fixed number of days and that at midnight of that expiry day they cut the access immediately.

Surely it cannot be the responsibility of the customer to make sure that the service is cut. If phone companies are able to use a system that cuts services on time, I do not see why DSTV cannot do the same.

In addition to that, I would like to know on the legality of charging overdue balances on pre-paid services.

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2055 complaints
50 resolved 2005 unresolved

MultiChoice Africa / DSTV contacts

(added by reviewer)
144 Bram Fischer Drive, South Africa
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