MultiChoice Africa / DSTV – Page 12

We pay so much per month for having to watch repeats on BBC Brit and Comedy Central! Ag no guys. What's happening. We want value for our money! Enough of our money is being WASTED by government. Give us a break!

I received a call from a DSTV agent on the 30.06.2022 to add Disney + to my DSTV Package, I agreed to it. Since then I have not been able to watch it, every time I go on it says I must subscribe. I have been trying since the 15th of July to get this corrected. Every time I phone I have to retell my story to a different call center agent, and each time the agent tells me it shows active on their side and they will escalate it to the technical department and it will be fixed in 24 hours, It is costing me a fortune in airtime to tell my same story every day. No one is resolving this issue. I have even contacted Disney+ and they have said that on their end is shows that DSTV cancelled the subscription on the 30/06/2022. A call center agent phoned be back on the 15th July at about 17.30, and said that my subscription had been disconnected by them in error and they would correct it, but because it is a 24 month contract it might take a bit longer, but it would be corrected by the 16th July 2022. It is now the 20th of July almost a month since I took out this contract and I still dont have an active Disney+ channel. This is the most pathetic, disgusting service I have ever received, I will not recommend DSTV to anyone.

I tried phoning twice, whatsapp, self service on website, emailed. And they phoned back just to verify account. No one is helping fixing my problem. This is been going on since 21 June. I can't access my Internet during the day and I can only use roll over night data since 21 June till now. Everyday I reboot the router and it keep saying my network is offline. I am paid up for the month upfront and made another payment thinking it could be the problem. Almost Everytime I am told my data is depleted... 21 June the router went offline, 25 June I'm suppose to receive new months data. SINCE 21St router went network offline how am I able to use data if my router network is offline? I took screenshots and are taking this matter to ombud because I got NO HELP so far. Im also thinking to get legal help because this is rediculous.

On the 18/07 I got a call from a consultant to join Disney plus, he told me if I sign a contract I would pay only R60 more on my premium account ( that’s a lie) I agreed , I wanted to pay my yearly payment they told me my account has gone up by R250 a month and must pay a cancellation fee straight away of R280 , they then blocked my account I have been with them since 1990s, I have always paid the exuberant fees now my account is blocked until I pay a fee for this guy lying to me, I’m pretty sure they are trained to lie and then charge you a cancellation fee , why would they block my account straight away it’s never been blocked in 25years they are now to dumb to reconnect unless I pay for this imbecile mistake

Marco Di Stefano +[protected]

My number [protected] router delivered in the wrong place/direction and it appears to be working where ever it is and m being charged for that

I am refilwe Makgeta from Bakenberg Mokopane. I had a problem with my decoder's hard drive,I contacted a installer to confirm.instead he said it was signal broblems.we paid him R300 and the issue persisted until I went and bought a new decoder.the installer keps on ignoring my calls regarding the rediculous amount of money I payed just to get robbed by him.

Good day, last year I was called by your agent offering me the ultra on price lock. I am on Compact plus and agreed for the ultra to be delivered and connected, she gave us a set amount of less than R600. Amount then increased due to dstv insurance (R39) and Showmax (R49). This year around Easter, I won a months upgrade to Premium (on the DSTV APP), and 3 Months free viewing of Disney plus, to my suprise, monthend of May i was billed for premium and Disney plus, I enquired and an agent came back later and told me to pay R700 as I usually do which I did. Continued with my viewing, come monthend, same story again, I am charged for Premium and Disney plus. I reached out again and was advised by an agent to pay R542 to reconnect services until August. I got a shock of my life when services for disconnected while I was watching TV yesterday. I called dstv and was holding for close to 40 minutes while agents were discussing issue. I sent an email to a team leader with all my supporting documents and waited for her to get back to me, to no avail. Kindly assist as I have paid what I know I should pay. Whatever error was made on their side should not now be my burden.

I by name Joshua I recharged 2800# am not seeing TNT 5 and epic9 am not happy please do the needful [protected] my iuc number thanks

On 09 July 2022, I signed in on the DSTV website, on my customer profile and selected the option for the Premium Streaming package which was advertised at R699 for 3 months. I was unable to view which channels was available only how many channels I would enjoy. After paying the R453 they told me to, we activated the premium streaming package and discovered the package does not offer the SS1 channel which is where we want to watch the rugby. As I had 2 birthdays over the weekend, I could only follow up on my purchase 12 July 2022. I discovered that I owed over R4100 to dstv and when I contacted the customer service, I was told that 4 Premium streaming packages was activated by "me". The rest of the balance due was for next month's premiums. After to and fro, 3 of the packages was taken of and when I checked my balance this morning, 13 July 2022, I owe dstv R1123,57. When I contacted customer services again I was told that the R699 promo is only for new clients and that I owe the full amount of R839 or something in that range. And the balance due of R235 and cents was for the time after they discontinued my previous Family package, so they charge me for services not rendered but now they have activated services which I have not paid for in full. I am extremely unhappy and I believe that I was mislead.

I would like to lay a complaint about Sakhumzi Mtotywa one of your dstv installers. He came to my house to install a dstv and stole my mother's hand wrist watch. He also he demanded to be paid R150 even though I bought the dstv at PEP stores and it included installation. He is a thief and should not be allowed in people's homes. His contact details are as follows: [protected] /[protected]

I PURCHASED A NEW STREMING PACKAGE AS ADVERTISED ON THE WEBSITE ON 01.07.2022 FOR R699 ASN WAS QUOTED R501 TO START MY SERVICE. NOW 10 DAYS INTO THE SERVICE I MUST PAY ANOTHER R834 TO CONNECT. HOW DO YOU CALCULATE? SURELY FOR R501 I MUST HAVE HAD AD LEAST 21 DAYS OF SERVICE ACCORDING TO THE ADVERTISED PACKAGE AND NOT JUST 10 (R699/30 = R23) (R501/10 = R50) MU ID IS [protected]

EMAIL [protected]@gmail.com

I been struggling with my wifi from day one

I had an installer come to my house to sort out the DSTV when we moved, he then said to me that i needed some extra box to be put into the roof that would cost R850.00 plus the call out of R450. I found this strange as a friend stayed in this house before and he had no issues with his tv's in any room. I paid him and he installed something i did not even see, when i confronted him about this he said its already been put in and handed me an old box that it came in that did not look very new. Load shedding happened and he said not to worry all is sorted out and it will work. After load shedding it did not work, i called him and he said he would be back but did not come, i called him again and his car broke down but would come yesterday at 10 o'clock which did not happen again, so my question is, is this the type of contractors DSTV employ that just comes out to your house to steal from you. His name is Joshua and number [protected] so don't use him, well done DSTV protecting your clients no wonder we are moving away from DSTV. My number is [protected] ([protected]@enviroware.co.za) Marius for more info.

Good day DSTV.

I am very disappointed, as I use to be able to stream on my laptop, tv and tablet. Now I purchased another smart TV and I get told I am only able to stream on one device at a time. Meaning my wife who wants to watch her stuff and kids that wants to watch their stuff cannot do so at the same time. So I purchased another TV for no reason. Even Netflix allows me to stream on 2 devices.

Please can the streaming be looked into, or at least allow us to stream on 2 or 3 devices, as this is pathetic, I pay so much money to be inconvenienced.

I utilized dstv whatsapp services which I believe it is meant to make our lifes easier but I had a horrible experience. I decided to downgrade my package and I was told by the whatsapp agent that everything is well but I was surprised when I arrived home to find my dstv disconected. Wheb I called I was told that instead of downgrade I opted for an ipgrade which is not true becase I have whatsapp texts as proof. I was then told to pay a reconection fee which after the agent told me that the whatsapp texts wont do much to assist as proof. This came as a shock where I asked the agent why then does this service exist. I was told that I needed to make payment and that is the only way I can be reconnected. I refused to make payment for something that is not my fault nd I honestly feel victimized by this company. Can you kindly assist me.

In September 2019 we cancelled our service with MultiChoice due to us moving from South Africa. We cancelled our contract with an agent at MultiChoice and she sent us confirmation that the contract was to be cancelled on 21 September 2019. We left South Africa believing all was done. We then noticed that MultiChoice was still deducting an amount on the 28th of every month. We contacted them and again it was confirmed that all was cancelled, but the payments kept being taken from our account. My husband then wrote to the CEO of multiChoice to which no response was received. Our payment continued to be deducted from our account even though no service was provided and we had confirmed cancellation. Being at a total loss of resolving the issue, we decided to take all the monies from the account that MultiChoice was deducting the amounts from and we noticed that they were still trying to deduct as we were being charged for insufficient funds by the bank. This continued for nearly a year. In total they have deducted R12,809.52 from a service that we no longer used. The monthly amount has also changed and the references to the transfer look a little suspicious. I am almost convinced that a large Company like MultiChoice would not put their customers through this debacle and there may be some fraud within the company. I feel that this should be investigated. The transcript for ticket number 2021130.

My name its veli david mosehla I was called last week about a dstv rooter special, I then took up the deal which was a 400 gb and was told that it will be delivered within the next 5 working days. I was also told that before they deliver they will phone me, I waited for a call nothing, just today after 7 days, I get a call saying they could not deliver because of wrong address, I then asked what do you mean wrong address, what happened to call before deliver, I never got an answer.

I then ask the lady who call me to ask her supervisor to call me as I'm not happy at all with this nonsense explanation. Till now still waiting for a call. I then decided to call the customer care number only to be told to go to any walk center I will only get help there,

Identity [protected]. This is one of many poor service from multichoice. As for the lies

Good Day.

I'm one of DSTV subscribers.

In March 2022 I canceled my PVR function. I then started to use HD Decor.

It only comes to my attention that Dstv they never cancel my PVR function. I then call them a month ago. And ask them what was happening this was after I see my may statement.

So DSTV was still billing for the services that I was no longer use.

The first she tells me that I must call after 24hours because she wanted to listen to the recording when I was canceling my PVR service. of which I did.

As you are aware that its a call center phone's will be picked by anyone who is available.

The following day another lady answered the call and she put me on hold for 30mins till I run out of airtime.

Today again this guy told me that there's nothing he can do to help me. I then ask him to speak to his team leader he agreed then he let me hold for 40mins.

DSTV they where charging me extra R120 for the last months. They are refusing to refund my money.

I have had a horrible if not horrific experience with MultiChoice/DStv South Africa. I mistakenly paid money into the DStv account instead of the account I had intended to pay. I did this on the 10th of June.

I called in to ask for a refund. I was assisted by a lady who ensured me the refund would take place within 5-7 working days. She asked for my banking details, ID number, address and contacts.

I called in numerous times because I had not recieved my refund which I need urgently. When I called in I was told to wait a further 7-14 working days. I was furious to say the least.

To my shock on the 26th of June 2022 money was deducted from the money I asked a refund from. I found this out because I called on the 26th of June to check the progress of the refund.

Because of the incompetence and lack of professionalism of DStv I decided to cancel my services with them mind you I have been a loyal customer for more than 7 years and after this I do not ever intend on opening a DStv account again or even recommending or encouraging anyone to stay with them.

When I cancelled I spoke to Thomas who ensured me that the refund would take place within 3-7 working days. Is it 3, 5, 7 or 14 working days that the money should reflect. DStv get it together.

On the 29th of June 2022 I got a call from Khensani one of the consultants/staff from DStv to tell me my refund was declined because I did not have a copy of my ID, bank statement and proof of payment. She was the only one to tell me that I needed these documents out of everyone I spoke to. I am appalled.

I need my money urgently and I still have not recieved my money from DStv. For a company that prides itself in being the best they have failed to do that for me. Maybe it's because they don't value their customers or my support was an insignificant.

I know I made a mistake by paying money into the wrong account but I do not deserve to suffer this much for what is rightfully mine. I still haven't recieved my money.

Why has my subscription gone up by R 100/month without any notification?

Surely you can notify a person beforehand instead of just increasing? This was supposed to be fixed for a long period.