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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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3:57 am EDT
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MultiChoice Africa / DSTV Ridiculous debit order debits

During the month of May I had spoken to 2 ladies who confirmed my debit order amounts that will go off at the end of May. When the debit order did go off it charged 3 times the amount.

When I called to ask I was told to refer terms and conditions. Unfortunately have DSTV for so Many years I misplaced those documents.

But as call centre agents, wasn't it right that they are there to verbally assist and confirm details? If they confirm the debit order amount to go off, isnt that should happen?

Above that a claim that I activated a package mid month, is completely incorrect, because I had not activated a package further.

DSTV can debit their own amount and when you request a credit, the I am supposed to wait a week before? Absolutely nonsense.

They need to retrain their consultants because they have been given false information.

BECAREFUL of their false marketing of products.

Desired outcome: I want an immediate refund. Unfortunately, their incorrect debits have over debited my account and now I must pay the returned debit order charges for my other debits that bounced due to their overcharge.Reshma [protected]

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10:09 am EDT
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MultiChoice Africa / DSTV Charges on my account not making sense

Hi there I've called earlier on and requested a call back with regards to my account and the billing. No one has called and my TV is still.off.

Please can someone get back to me ASAP

Siphokazi Qwesha

[protected]

At [protected] or [protected]

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4:18 am EDT

MultiChoice Africa / DSTV dstv installations

I Am 8,5 months pregnant we moved from house to a new house so our Dstv is not setup. I called Kotze Dstv installations for a quotation for a dish and cable installation and they assured me the installation will be _R1300 with 10m cable.

They arrived as promised started working after all the work was done I was left with a half filled in form and bill of R8415.

The problem was not everything I needed but that hey charged me R 2825.00 just for labour for a hour work I felt bullied and disappointed that this is how multichoice promotes local business support.

Desired outcome: Answers and refund this Is not affordable for anyone that is interested in installing Dstv

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Patrick Mallett
Florida Glen, ZA
Jun 26, 2022 4:31 pm EDT
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I called a DSTV Installer to connect the second decoder as we bought a new decoder. The gentlemen were at my house for 45 minutes and charged me R2990.00. They charged me for the satellite dish but did not go neat the satellite dish and other charges of items that they did not repair. My husband and I felt very intimidated and paid them to avoid an argument. When we told them that they are charging us for items that they did not repair or do or adjustand then they changed their attitude and said that was the bill and we had to pay that amount. From telling me that we would pay R350.00 to set up the second decoder to R2990.00 ?

I was over charged and would like to be refunded for the overcharge. I have being a DSTV subscriber since the first year that DSTV was launched and have never had any issues with DSTV. Please assist us with this query.

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3:38 pm EDT
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MultiChoice Africa / DSTV Channel list

I am very disappointed with Dstv for moving the 4 etv channels. I hope they are going to add because we are still paying for those channels. It's totally unfair for customers.

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2:11 am EDT

MultiChoice Africa / DSTV Channel 195

Why without warning you stopped channel 195? Youvare going to lose thousand of viewers. There is nothing to watch and you keep on. removing channels where you can watch something thats worth to watch. I pay dstv for nothing. Rubish yes. Read tge comments and complaints. Its disgusting. I am also going to cancell my contract with you.

Why tell me why didnt you warn the viewers?

I am furious!

Desired outcome: Put 195 for thousands of customers

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Felix Okoye
, US
Jun 05, 2022 1:50 pm EDT

Dstv South Africa seems not to value access customers. The entire movie channels were recently removed from the access package. And we do not suppose to say anything; right? Isn't it obvious that DSTV operates like a monopoly in South Africa? Would they do such a thing in Nigeria where they have formidable competitors? So customers with the

Access package

do not deserve any channel with current movies and sports. Where is customer satisfaction with the DStv Access package? So, the little money we pay is as useless as these sets of customers who deserve to have exciting channels removed from their access package. Are you trying to tell us that the Access package does not suit us anymore? Are we being punished for what? Or Must be sacrificed for other customers that deserve better? and so we have to grovel or sacrifice current and good movies for not being buoyant enough. You said DSTV is a verified business why do the minor and poor bereft of things you consider good only for the richer customers?

DSTV should be Oligopoly, not a monopoly which does not care about its customers. Who is making that decision within the program management? S/he may think is making money or developing money hunting initiatives. But the truth is that you are inviting more competitors into the business, giving your customers a chance to think of alternatives. It's an undue influence sort of forcing the access customer to upgrade to a richer package even if s/he could not afford it.

In a long run, you are making your competitors increasingly relevant. Oligopoly change of product cost or price does not lead to customer withdrawal, but making the package less attractive in its category does affect your reputation, insight your competitors, declining consumer satisfaction, and prepares the consumer/consumer to switch once or whenever an alternative presents itself.

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M
manono
, ZA
Jun 01, 2022 3:41 pm EDT

You keep removing channels and increase the fees every time wherelse I dont see nice channels anymore .please bring back those channels and add tvna channels also otherwise I will cancel my account

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2:47 pm EDT
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MultiChoice Africa / DSTV Internet

Internet is crap

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9:08 am EDT

MultiChoice Africa / DSTV Not able to watch catch up without a wifi connection

NO Dstv Wifi Connector - Catchup programms was always availble and never required Wifi.

Installed the Dstv Wifi Connector - need wifi to watch catchup , and programms no longer available

Prior to us installing/ connecting the Dstv wifi Connector - my family and i enjoyed watching our programmes on catch up every day.

About a month ago my husband and i decided to purchased the Dstv Wifi Connector from the Game store.

Once connected we could watch Showmax(which requires wifi) now ever since we connected the Dstv wifi connector i do not have the benefit of watching any catcup programmes - i have to be connected to the wifi to watch catchup, most programms from catchup is now suddenly showing on Showmax

Catchup is programmed to the Decoders hard drive -that is where the programmes episodes should come from , and Showmax is wifi compatable. certain catch up programmes request that i download a programm before i can watch it, WHY IS THAT? as it was NEVER the case before.

What if something is wrong with our home wifi (cable theft) and we without wifi for a few days , that simply means i cant watch catup cause it requies me to have WIFI - showmax i can understand.

Desired outcome: it is simple....I just want to watch catchup as before , with no wifi required.

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5:19 am EDT

MultiChoice Africa / DSTV Netflix

I Thuthukani Ndlovu I'd no [protected] and I am the DStv account holder.i have cancelled my subscription with Netflix but they keep on charging me for something I am not using it and I am feeling unprotected as your client because I have called your call centre for cancellation and unsubscribe but your consultant didn't help me at all and I have tried everything but no success.i think I must cancel my membership with your service because this third parties they hunting us for a prey and your office can't do anything if something is going out of hand to protect or helping us.

This is not the first I filled this complain

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Felix Okoye
, US
Jun 05, 2022 1:52 pm EDT

Dstv South Africa seems not to value access customers. The entire movie channels were recently removed from the access package. And we do not suppose to say anything; right? Isn't it obvious that DSTV operates like a monopoly in South Africa? Would they do such a thing in Nigeria where they have formidable competitors? So customers with the

Access package

do not deserve any channel with current movies and sports. Where is customer satisfaction with the DStv Access package? So, the little money we pay is as useless as these sets of customers who deserve to have exciting channels removed from their access package. Are you trying to tell us that the Access package does not suit us anymore? Are we being punished for what? Or Must be sacrificed for other customers that deserve better? and so we have to grovel or sacrifice current and good movies for not being buoyant enough. You said DSTV is a verified business why do the minor and poor bereft of things you consider good only for the richer customers?

DSTV should be Oligopoly, not a monopoly which does not care about its customers. Who is making that decision within the program management? S/he may think is making money or developing money hunting initiatives. But the truth is that you are inviting more competitors into the business, giving your customers a chance to think of alternatives. It's an undue influence sort of forcing the access customer to upgrade to a richer package even if s/he could not afford it.

In a long run, you are making your competitors increasingly relevant. Oligopoly change of product cost or price does not lead to customer withdrawal, but making the package less attractive in its category does affect your reputation, insight your competitors, declining consumer satisfaction, and prepares the consumer/consumer to switch once or whenever an alternative presents itself.

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4:56 am EDT

MultiChoice Africa / DSTV My extra view decoder and extra add on's on my account I didn't authorize.

I'm calling the customer services call centre since the 24th May 2022 to inquire why is there extra add on's on my account which I didn't give permission to I signed up for a price log of R899.99 per month. And my extra view decoder can't open catch-up movies or anything it says that this service is only available on selected packages. So why that error if I'm paying so much money and no enjoying of this service.

My details is J.R Phillips my id number is

[protected]

My account number is [protected].

My contact number is [protected].

Desired outcome: I would like this problem and error to be fixed as soon as possible please and I want feedback as soon as possible because I'm not happy with your services so far. Even with your call centre consultants.

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12:54 pm EDT

MultiChoice Africa / DSTV DSTV voucher not linked to serial nr

I bought a dstv decoder on DSTV ONLINE with free installation. only to to be told by the installer that the voucher is invalid, we called dstv today and 4 hours later and 5 different consultants to no avail . i went to DSTV head office to try and resolve, the agent AND manager first told me i paid on a dummy site, it took me to log into their dstv site and show them my purchase that they now realised i was going no where until it was resolved. Phumla Dyabuza and Nanzi Sobekwa who had no intention of assisting advised that within 2 hours the voucher would be linked to my serial nr : iuc 8c [protected] , I AM STILL WAITING TO BE CALLED BACK and for voucher to be linked, what more must i do DSTV to be assisted?

Desired outcome: i only want the voucher to be linked to serial number for my installation to be done.

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5:08 am EDT
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MultiChoice Africa / DSTV Insurance

Good day,

received an email 21/05/2022, my insurance policy, i did not take out insurance policy.

a dude called me and i told him no i don't want insurance, i told him yes i got the new decoder, and i am waiting for the debit order for that he told me he see on system it shows will go off on the 1st of June that was somewhere last week.

but now i get this mail, go listen to your voice call please correct this ASAP.

Kind Regards

Karin Hoyer

Desired outcome: make sure before you just add things on to peoples profiles

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2:20 am EDT

MultiChoice Africa / DSTV Dstv decoder

Good day

My decoder had a problem with the hard drive, so I went to the store to repair it, it was formatted and when I got home the decoder still had the same problem.

I then took it back to claim and exchange it, which they did, a week later the decoder started having the same issue as my old one.

How is possible that the decoder which I got from the store will have the same issues as my old decoder, now am pay for the subscription in order to have access to all the products that dstv are offering which at the moment am not able to get, and the decoder which is suppose to be repaired or refurbished and it's not working now.

Am very busy, and the up and down going to the store to exchange it, and I am paying the subscription and insurance hope I don't have to stress about the down time and having at the moment.

Desired outcome: For dstv replacement my decoder with the new one, because when they offered the insurance they didnt mentioned that I will be given a repaired or refurbished decoder.

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6:36 am EDT

MultiChoice Africa / DSTV Price lock premiums and extra view

I have been trying to resolve my price lock premiums for the pass 15 months, I went to Ransburg walk-in center and for two weeks I have been calling multi choice call center reference numbers [protected]-i438, [protected]-i453 and today the 20th May 2022 I spoke to Michael Pitameer who also wanted to escalate this matter. Assist by providing a copy of the recording when I signed for price lock I also want to verify whether there is two extra views on this package or not.

Desired outcome: Provide me with the copy of the recording when I signed for price lock and rectify my premiums.

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2:33 am EDT
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MultiChoice Africa / DSTV Repeated call out of technical help.

My DSTV went down and I called out an installer at a cost of R850. (More than most call out fees). He informed me that the decoder had blown so I went into the Eden Terrace branch. Sat in the Q and they confirmed the decoder had blown so I bought a new decoder at a cost of R700 and went home and installed it and everything was perfect till I started to record my favorite programmes. The decoder would not record, playback or allow me to delete the 1 episode it had recorded. After phoning at least 5 times eventually I got someone to tell me the decoder's mother board was faulty and I must take it back. Another 1 or 2 hours in the Q. Nobody is yet offering to help solve the problem. We have a spare decoder at home in case the tenants in my cottage want to have DSTV. So I phone back to have the new decoder listed as the secondary decoder until I can get to DSTV. we connect it and I now have an error that says there is no communication but 5 minutes before al was working perfectly except for the recording. By now I have spent R70 on airtime. The solution from the call center agent is for me to call out an installer at anotherR850 to solve the problem. We have been DSTV subscribers for over 20 years, sometimes with 2 subscriptions because of our cottages

Desired outcome: I want DSTV to send someone at their cost to correct the problem and bring a decoder with them to replace the 1 that I received a week ago. or I will get an installer but then they must take back their broken decoder and refund me the money

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4:16 am EDT
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MultiChoice Africa / DSTV Price lock, outbound sales

03/05 – Nompelo phone for price lock – will take 5-7 days to be stalled Ref [protected]-i463.

06/05 – Tolana phone for the same – still waiting for feedback - Ref [protected]-i475.11/05- I phone to find out – spoke to Alison will refer – Ref [protected]-i482.12/05- Theodora phone – will have in 5-7 days Ref [protected]-i484.18/05 – I phone again _  spoke to Hansom, refer me to primrose, according to her it was supposed to be installed, The13/05/2022 – Bloemfontein – I stay in Herzogville REF [protected]. Im very upset about the service,  promises and nobody is coming back to me with a solutions. Can I please have feedback regarding this, acc [protected]

Desired outcome: When will this be done

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9:17 am EDT
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MultiChoice Africa / DSTV Incorrect debit order amount taken off my bank account.

On 20th October 2021 I requested the de activation of a decoder on my business account North Haven Country Estate Contract no #9381906 Customer no [protected]. I received confirmation from you on the 22 October 2021 Ref No [protected].

Since then you have not amended the debit order amount and after numerous E-Mail's and phoning your department I have not received a response from you and the amount of R1540 this month it is R1560 is still being deducted from my account.

At the moment I have only two decoders that are active being the following;

Decoder no SO10473515X0 Smartcard no [protected] and

Decoder no ZAAAACZ01815033 Smartcard no [protected].

Please respond to me by E-Mail [protected]@vodamail.co.za or [protected]@gmail.com

Desired outcome: Please rectify the debit order amount and refund me the over charged amount.

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5:40 am EDT
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MultiChoice Africa / DSTV DSTV accounts

Around 4 April, I used dstv's self service to restart my subscription for my parent's decoder. What I noticed was that, there was no option for me to select the start date of the subscription. After speaking to my parents about when they wanted the subscription to start. On 7 April 2022, I called in and asked the consultant (Bongani Molayi) to only start my subscription in May. He told me that it was done.

On 2 May 2022, I used the self service to get my bill so that I could pay it but I noticed that my bill was too high. On 3 May 2022, I then phoned in and queried the bill (I did not record the name of the consultant). To my surprise, I was told that I was owing for April. I explained that, on 7 April 2022 I had called in to have my subscription start in May. The person I spoke to sent my query to a different department. On 4 May 2022 I phoned in again to check on the status of my query. This time I spoke to Wendy Njikazi. I was told it takes 24 hours to resolve queries. I told Wendy that it has been 24 hours since I lodged the query, and she said that I was not the only customer with a query. I noted that they record calls, so they should re-listen to the call and hear the conversation I had with Bongani. I also asked her what I would need to do, because I did not want the services cut off for non-payment. She checked how much I should pay, and she adviced me to pay an amount of R1208. and I did. But today (10 May 2022) the services were cutoff and I received an sms notifying me of the disconnection due to an outstanding amount. I called in to inquire why the service was cutoff yet I have an open query. I forgot the name of the consultant, but she said she would get her supervisor on the phone, I even explained to the consultant that I have been calling and no one is resolving this issue, no one is calling me back, yet it's costing me money to call them to resolve a query that is their fault. I was put on hold until I ran out of airtime. No one has called me back regarding my query.

I have had to pay the arrears just to get the services connected again

In that regard, I would like to complain that DSTV have no fair consumer practice. Their self service in not consumer friendly, yet they recommend customers to use that service. The consultants advice you what to do, but services still get cut off

Desired outcome: I would like a refund of the money that I paid to get the services up and compensation for all the airtime I have used trying to resolve this query. The total of this amount comes to R880

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3:34 am EDT

MultiChoice Africa / DSTV My account was suspended

My name is Mmabangwe Mojapelo Id number [protected], contact number [protected]. My account got suspended on Saturday (07 may 2022).I called the call center for assistance, I was told that there was subscription done on my account on the 28th February 2022 which system error. The lady who was assisting me told me that my account will be reconnected within few hours and she will make requests for it to be done immediately as the fault was on their side.

I waited until the following day and my account was not activated. I called on Sunday and explained my story again, the lady who was assisting me confirmed what I was told on Saturday and I was informed again that my account will be reactivated.

It wasn't, I called again yesterday (09 may 2022) the lady who assisted me (who I'm not happy with her service) told me that I owe 179 because I have subscribed to certain things that I'm not aware of. And even I told her that I didn't she was so adamant that I was the one who subscribed to such. I requested her to call the manager. The manager requested me to send a proof of payment payment, I did and requested to call me back after that. I waited for the manager's call however the lady who was speaking to me previously called back. We still did not agree and I requested her to call the manager again. She informed me that the manager was in the meeting and will call me back after 30 minutes. I am still waiting for that call.

What I fail to understand is I pay my dstv on time (25th) of each month and I am told that the reason for disconnection is because I pay early and not on the 2nd. My family has 4 days without TV because of something that was done erroneously on your side.

Desired outcome: I want my dstv to be reconnected. I request your apology and reimbursement for the four days without and it wasn't our will. Also I fail to understand the extra 180 that I paid yesterday.

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6:31 am EDT

MultiChoice Africa / DSTV Payment Allocation

DSTV has cut my service now for the 10th time with an error 102-29 and package. I was assured that this won’t happen again

1. Paid the 18th March – sent proof of payment Wednesday, 23 March 2022 08:48 - Ref : [protected]

2. sent proof of payment - Sunday, 27 March 2022 09:32 - Ref : [protected]

3. sent proof of payment - Monday, 11 April 2022 07:58 – Ref : [protected]

4. sent proof of payment - Monday, 11 April 2022 18:08 – Ref: [protected]

5) sent proof of payment - Saturday, 16 April 2022 08:09– Ref: [protected]

6) Paid on the 19th March 2022

7) 22.04.2022 – Received an SMS – stating payment not received

8) sent proof of payment - Friday, 22 April 2022 15:15 – reference number is [protected]

9) sent proof of payment - Friday, 08th May 2022

Bright confirmed that his finance department does not work on a Sunday, we will wait

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5:14 am EDT

MultiChoice Africa / DSTV Special offer received via sms

22 Feb-received sms about 3mnth offer, i took the offer &pd accordingly. My account pmnt date is 3rd. Apr,7th my services were suspended. Phoned-in explained i took an offer,services were reconnected. 22nd account was blocked again. Phoned-in, i was told i must email the offer. Emailed&received response-offer no longer available without explanation

Desired outcome: Offer to be reinstated & an apology. Cz the consultants were not helpful and rude!

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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