Menu
Write a review
File a complaint
Dreams

Dreams review: Bed including headboard with extended warranty

M
Author of the review
2:27 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

213A013516 Bought the unit in 2021 with 5 yr extended warranty contacted Dreams Feb 2024 with structural issue with headboard we were told that headboard was not incuded in warranty. Lots of discussion with dreams and mb&ginsurance occurred until it was finally agreed that it was in fact covered by the warranty great - but on no the waranty has now expired so there was nothing they could do I was told. If they had dealt with it properly at the time and given us the proper information it would have been repaired/replaced under warranty

Claimed loss: Broken headboard

Desired outcome: Repair or replace the head board

Confidential Information Hidden: This section contains confidential information visible to verified Dreams representatives only. If you are affiliated with Dreams, please claim your business to access these details.

0 comments

Add a comment