DownTownHost Customer Service Phone, Email, Contacts
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DownTownHost Complaints Summary

0 Resolved
1 Unresolved
Our verdict: Engaging with DownTownHost at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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DownTownHost complaints 1

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DownTownHost Prepaid web hosting

DowntownHost web hosting – May, 2016. Would not return funds sent for prepaid services. They have good service and value. But watch out if you choose to renew. I used them for 7 years and renewed for a third term on a 3-year plan. Under their Terms of Service, Payment obligations, it says “If client has retained the services for one (1) year and has pre-paid Downtownhost for such services, refunds will be issued for any unused full month portions of the services upon clients request.” You would think that after 7 years, I certainly would qualify. But, they tacked 7 words onto the end of that Payment paragraph: “Refunds are not available on account renewals.” Huh? So to protect yourself if you renew, better choose the shorted time available. I chose another 3 years, only used a few months, and the rest of my payment went down the drain!

I complained and exchanged a bunch of emails through their support system, talking to the founder. Eventually he offered to return half of my prepaid funds outstanding, $67, which he thought was fair. I did not agree that it was fair, but I agreed to accept his offer. Now we began a dance around actually sending the money! His company is located near Sarasota, FL. He claimed that he could not send by mail, could not write a check, could not buy a money order, and could not refund to my credit card. (Anyone accepting credit cards can always post a credit to a credit card account.) He offered a “wired transfer” but not using Bank of America, which my bank uses. It’s been weeks, and I get only silence.

Note their About Us says: “DTH believes in delivering the best service by instituting honesty and integrity in everything we do.”

Desired Resolution: Return full amount of unused future service, $112.

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Is DownTownHost legit?

Our verdict: Complaints Board's thorough examination reveals DownTownHost as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, DownTownHost stands out for its commitment to quality and security. Clients considering DownTownHost should delve into its customer service record to gauge compatibility with their expectations.

DownTownHost earns 91% level of Trustworthiness

Perfect Trust Endorsement: DownTownHost achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for DownTownHost. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of DownTownHost's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Our scan shows DownTownHost website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up DownTownHost and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for on popular sites. Be cautious and do additional research. Look for information about the DownTownHost and be careful with personal information or transactions.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • We detected that is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
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DownTownHost contacts

Phone numbers

1 877 384 6781 1 866 442 0848 More phone numbers


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