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DesignCrowd Customer Service Phone, Email, Contacts

DesignCrowd
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www.designcrowd.com
www.designcrowd.com

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3.5 7 Reviews 4 Complaints
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DesignCrowd reviews 11

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8:51 am EDT
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DesignCrowd 100% Satisfacted

Very Very trusted platform and supportive.so much talented staff. Good experience I had.one suggestion is that please give designer extra chances and if account deactivate plz give them 1 month instead of 6 month to activate there account

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6:40 am EDT
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DesignCrowd P?gina

He consultado al soporte porque les funciona mal la p?gina. La primer respuesta fue erronea ya que el feedback no se refleja cuando el concurso finaliza. En la segunda respuesta me dijeron que funciona mal la web. Mientras tanto solo contablizan los feedbacks que te bajan el score y no los que suman.

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4:41 am EDT
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DesignCrowd Try out design crowd

These people care about their designers, but you must be aware that their business model is contest for design. So you can be best in the world, if customer don't like your design you will end up with 0 profit and wasted time, but they have a system of 1st, 2nd, 3rd place and participation payments, so after all you can get some money for invested time.

Thanks

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  1. Pros
    1. Diverse global talent pool
    2. Custom designs in 24-48 hours
    3. Multiple designs per project
    4. Money-back guarantee offered
    5. User-friendly platform navigation
  1. Cons
    1. Variable design quality due to diverse talent pool
    2. Overwhelming choice can complicate decision-making
    3. Potential for undervalued designer work
    4. Limited client-designer interaction compared to agencies
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Verified customer This review was posted by a verified customer. Learn more

DesignCrowd Designcrowd support team efficiency

The support team is very experienced in handling matters, and I think this is one of the factors that made this site No1 in graphic designs. If you have a question or have a problem that you would like to solve, do not hesitate to contact them and they will answer you and solve your problem in a very short time, things are really easy and simple with them. I advise customers who really want graphic designs to help them develop their business to choose designcrowd, besides the distinguished customer service, you will find highly efficient designs that fulfill your business requirements.

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DesignCrowd Design Crowd is the BEST!

I just started a new company and needed new and fresh designs for my logo regarding my business cards, email signature block, and stationary. I also needed a new look for the new book cover. DESIGN CROWD came through in GREAT fashion. In fact, there were so many good designs that it was a painful task to finally make a decision. I also highly recommend that you pay for the VIP personal (only $29.00) customer assistance because it is more than worth it. The customer service was totally unbelievable GREAT and therefore suggest that Design Crowd make Hopner L. Vice President of the company. She was GREAT!

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DesignCrowd DesignCrowd changed my life!

I have been working as a designer on designcrowd around 5 years. I have got many things to tell about my experiences but I have to keep it a little short. I've seen some other design platforms but after working on DC I couldn't work on any other platforms. If you are talented and follow the rules you will be soon realised and DC would award you with extra job offers. That was what I liked the most about designcrowd. Secondly customer support team and DC team do not let you be alone along the way. They are so responsive and helpful. Another detail I found is there are a lot more job oppurtunies on DC among the other platforms. Designcrowd is one of the best surprise in my life that was offered to me. I hope to be working there and continue to grow for so long and will always be greatful to be working there. I feel like I belong to DC and always want to be a part of this family. Hope to come visit the DC LLC one day.

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DesignCrowd Successful Designer!

I've been working as a designer on the DC platform for around 4 years after the Covid pandemic I lost my job so I decided to work as a freelance designer here and I'm happy to say that was a good choice:)
It's a great source of income despite all the challenges, endurance to reach the deadline, nonguaranteed projects, refunded projects, etc I see many advantages in comparison to other crowdsource websites here on DC including various category design jobs, project offers, and participation payments.
I see a number of designers griped about the story of their disapproval account, but every time I contacted on support team they responded kind, helpful, clear quickly, and they reply reasonably!
I'm sure most of the designers don't read the Terms and Conditions and don't follow the User Agreement.
I wanna say thank you to all DC teams. I appreciate what you're doing.
I believe DC is head and shoulder above rivals!
Thank you

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DesignCrowd complaints 4

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3:11 pm EDT

DesignCrowd Logo label design

The web site www.designcrowd.com

They offers logo designers.

I chose the design and only at the end of the payment it appeared that the design is open and can be purchased by others. And so that no one could get it, it was impossible to pay monthly money amount. I mention a deception that the clients at the beginning are not informt of this information.

It's data theft, sketches and privacy theft.

Desired outcome: I want the money back because of the cheating and that all my sketches that have been submitted to be deleted from their system.

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7:16 pm EDT

DesignCrowd I was not paid!

I was a designer for designcrowd, I won a logo design competition yesterday and wanted to change my payment email for payoneer. They deactivated my account because I tried to open an account with that email before and wasn't verified than? But this time i was verified! I worked on that logo and I won the contest, they did not even let me do the handover to the contest holder. They wont answer my emails! I'm attaching the logo showing I won the competition. This is so not fair, I did nothing wrong.

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7:24 am EDT

DesignCrowd abuses their power against designers and clients. keeping money hostage.

This complaint is about how DesignCrowd abuses their power against designers. But it also reflects their mistreatment to clients.

I worked for this website for couple years as a designer. After putting considerable amount of effort and time, I started to get one on one projects (rather than multiple designer/creative contests). These projects have a deadline of 5-7 days. After this deadline, client has 15 days to demand a refund, if you don't come back in 15 days you lose your chance to have a refund.

I have worked in these one on one projects for quite a long time and dishonesty of designcrowd became more and more apparent as the amount of the projects increase. Problem is, how designcrowd abuses their refund policy to keep the money for themselves, rather than refunding it back to the client or giving it to the designer who spent their hours to earn it.

According to designcrowd; if a client doesn't request a refund in 15 days, they lose their chance to get their money back. On the other hand, designer need client's approval to get paid for their work. So after this 15 days period of time what happens is;

- If you are a client; you ask for a refund, designcrowd's answer is; Well, too bad, you're not getting your money back, because it's been 16 days.

- If you are a designer; you have to wait for the client to miraculously come back after years after getting pissed off by designcrowd and approve the payment for you. Considering they did not just forget about the project.

- In the mean time designcrowd investing and building their fortune with the money that isn't even theirs.

Currently there are over 700.000 designers in designcrowd. I alone have 20+ projects that I haven't got paid for. Most of these projects are waiting for more than a year and probably I will never get paid for them.

There is huge dishonesty in this system. None of the other freelancing websites holding money hostage like this. In this manner designcrowd is acting like an internet mafia to exploit weaker parties. Their acts are unacceptable in the current year we live in.

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Is DesignCrowd legit?

Our conclusion: ComplaintsBoard's detailed research into DesignCrowd's operations indicates high risk and questionable legitimacy. We strongly recommend that potential customers avoid dealing with DesignCrowd to protect their personal and financial well-being. If you’ve had a negative experience with this company, please report it to ComplaintsBoard by submitting a complaint.

DesignCrowd earns a trustworthiness rating of 11%

Not worth the risk. Protect yourself and your money by staying away from DesignCrowd.

DesignCrowd protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for DesignCrowd. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • DesignCrowd has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Designcrowd.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Designcrowd.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Several positive reviews for DesignCrowd have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • We looked up DesignCrowd and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
ComplaintsBoard
R
6:53 am EDT

DesignCrowd We got only one drawing and it was wrong

We work in small company and recently we signed the contract with the company www.designcrowd.com. They told us that they would make the graphic design for us and it would be easy deal for them. Everything sounded to perfect and we agreed to their terms and conditions. But after a month, we received only one drawing and it was faulty. Don’t work with them, because they promised a lot, but they have done nothing.

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SaleCanada Inc
Hamilton, CA
Aug 29, 2023 12:29 pm EDT

Messages sent to support number does not work or no one responds.

No contact number to reach out locally for NA region.

J
J
Jason Barlow
, US
Sep 15, 2015 2:31 pm EDT

I purchased 20 designs from www.designcrowd.com over a period of 5 days (for $200). It has now been one month and Design Crowd has sent me only five designs. Three times I have called in requesting a refund. Design Crowd keeps telling me they will call me back with a decision, then never does. I have emailed them and called them several times. Design Crowd basically just stole my money and now avoids communicating with me.

About DesignCrowd

Screenshot DesignCrowd
DesignCrowd is an online marketplace providing logo, website, print, and graphic design services. Users can post design projects and receive bids from a global community of professional designers, then choose their favorite design. Options cover a range of budgets and project types.
How to file a complaint about DesignCrowd?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with DesignCrowd in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DesignCrowd. Mention key areas, transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Ensure to follow these steps to effectively file a complaint or review about DesignCrowd on ComplaintsBoard.com.

Overview of DesignCrowd complaint handling

DesignCrowd reviews first appeared on Complaints Board on Sep 11, 2015. The latest review 100% Satisfacted was posted on Mar 31, 2024. DesignCrowd has an average consumer rating of 1 stars from 11 reviews. DesignCrowd has resolved 0 complaints.
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  1. DesignCrowd contacts

  2. DesignCrowd phone numbers
    1800 228 020
    1800 228 020
    Click up if you have successfully reached DesignCrowd by calling 1800 228 020 phone number 1 1 users reported that they have successfully reached DesignCrowd by calling 1800 228 020 phone number Click down if you have unsuccessfully reached DesignCrowd by calling 1800 228 020 phone number 1 1 users reported that they have UNsuccessfully reached DesignCrowd by calling 1800 228 020 phone number
    Australia
    +1 (800) 852-3882
    +1 (800) 852-3882
    Click up if you have successfully reached DesignCrowd by calling +1 (800) 852-3882 phone number 0 0 users reported that they have successfully reached DesignCrowd by calling +1 (800) 852-3882 phone number Click down if you have unsuccessfully reached DesignCrowd by calling +1 (800) 852-3882 phone number 0 0 users reported that they have UNsuccessfully reached DesignCrowd by calling +1 (800) 852-3882 phone number
    Singapore
    +1 (800) 377-6955
    +1 (800) 377-6955
    Click up if you have successfully reached DesignCrowd by calling +1 (800) 377-6955 phone number 0 0 users reported that they have successfully reached DesignCrowd by calling +1 (800) 377-6955 phone number Click down if you have unsuccessfully reached DesignCrowd by calling +1 (800) 377-6955 phone number 0 0 users reported that they have UNsuccessfully reached DesignCrowd by calling +1 (800) 377-6955 phone number
    United States
    +1 (800) 890-2410
    +1 (800) 890-2410
    Click up if you have successfully reached DesignCrowd by calling +1 (800) 890-2410 phone number 0 0 users reported that they have successfully reached DesignCrowd by calling +1 (800) 890-2410 phone number Click down if you have unsuccessfully reached DesignCrowd by calling +1 (800) 890-2410 phone number 0 0 users reported that they have UNsuccessfully reached DesignCrowd by calling +1 (800) 890-2410 phone number
    Canada
    +44 800 680 0685
    +44 800 680 0685
    Click up if you have successfully reached DesignCrowd by calling +44 800 680 0685 phone number 0 0 users reported that they have successfully reached DesignCrowd by calling +44 800 680 0685 phone number Click down if you have unsuccessfully reached DesignCrowd by calling +44 800 680 0685 phone number 0 0 users reported that they have UNsuccessfully reached DesignCrowd by calling +44 800 680 0685 phone number
    United Kingdom
    +64 98 879 497
    +64 98 879 497
    Click up if you have successfully reached DesignCrowd by calling +64 98 879 497 phone number 0 0 users reported that they have successfully reached DesignCrowd by calling +64 98 879 497 phone number Click down if you have unsuccessfully reached DesignCrowd by calling +64 98 879 497 phone number 0 0 users reported that they have UNsuccessfully reached DesignCrowd by calling +64 98 879 497 phone number
    New Zealand
    +55 193 957 1346
    +55 193 957 1346
    Click up if you have successfully reached DesignCrowd by calling +55 193 957 1346 phone number 0 0 users reported that they have successfully reached DesignCrowd by calling +55 193 957 1346 phone number Click down if you have unsuccessfully reached DesignCrowd by calling +55 193 957 1346 phone number 0 0 users reported that they have UNsuccessfully reached DesignCrowd by calling +55 193 957 1346 phone number
    Brazil
    1800 228 020
    1800 228 020
    Click up if you have successfully reached DesignCrowd by calling 1800 228 020 phone number 0 0 users reported that they have successfully reached DesignCrowd by calling 1800 228 020 phone number Click down if you have unsuccessfully reached DesignCrowd by calling 1800 228 020 phone number 0 0 users reported that they have UNsuccessfully reached DesignCrowd by calling 1800 228 020 phone number
    More phone numbers
  3. DesignCrowd emails
  4. DesignCrowd address
    Level 4, 2 Hill Street, Surry Hills, New South Wales, 2010, Australia
  5. DesignCrowd social media
DesignCrowd Category
DesignCrowd is related to the Hosting and Web Design category.

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