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Resolved
Double Down Casino On Facebookcharged but did not get tokens

B Review updated:

got charged six pounds for tokens in the casino on double down casino on facebook but did not get tokens

  • Updated by Diane Veilleux · Apr 26, 2019

    Within the last hour, I have hit 5 seven, eventhough the banner announced a bid win I was not awarded any points. Why is that? I find that most frustating and kind of a ripoff.

  • Updated by Judy Wendorff · Mar 31, 2019

    On March 30, 2019 I purchased credits/chips for $59.99 and did not receive the chips. The recovery instructions are impossible for me to follow. Please help.

Responses

  • Mc
    mcparland May 09, 2020

    purchased 5600.00 chips for 9.99 haven't received them not the first time

    0 Votes
  • Ri
    Rickey Rhoades Apr 25, 2020

    On 4/16/2020 i purched chips with Pay Pal but did not receive chips.
    I am a long time player and this has never happend.
    My E-Mail is [email protected]
    Please correct this for me.

    0 Votes
  • Gw
    Gwendolyn Bell Nov 20, 2019

    Game is froze. I have rebooted iPad, cut game off and cut back on, deleted game then recovered it not helping

    0 Votes
  • Fr
    fran good Nov 20, 2019

    you pay and pay and pay and you don't get to play. Your casino is a big rip off.

    0 Votes
  • Ro
    Roslyn Brown Nov 17, 2019

    Keeps taking my points. Yesterday I lost 108 million and just now after I bought 2, 500 points I had to reconnect and I lost them all. How can I get them back. I will not spend another dime unless I get the points back.

    0 Votes
  • Ru
    rubysue Oct 19, 2019

    i dont get my free spins everyday on doubledown cacino stoped all togather

    i allways got a wheel every day after 12 oclock am i cant play without free chips

    0 Votes
  • Je
    Jeannine Cosenza Oct 12, 2019

    Cannot claim free awards from my email. You are using a different format for last 2 days..Have you had other complaints with this?

    0 Votes
  • Ma
    Maude(betty)clark Sep 25, 2019

    I have a problem getting into doubledown facebook for days. I have been playing for a long time yet and hd some problems. can you help me to restore this.

    0 Votes
  • Ar
    Armenoohi Sep 07, 2019

    Just won 13, 600, 000 points on 9 bonus spins which was not added to my total points. Can you please correct this situation by providing me with the 13, 600, 000 points. This happened around midnight on September 1st.

    0 Votes
  • De
    Deb mcintyre Jul 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    give me my dbl dwn friends back i want them back i didnt ask for them to be taken...i have seen several complaints about this besides me i think it is unfair and unjust alot of ppl play ...lets be honest and make it rught...or i will not play dbl down agsin and will post on facebook this unjust act

    0 Votes
  • Ke
    Kenneth Reed Jul 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Don't waist your money had 210 million and it took it all in a matter of 3hrs they use a bait and switch to get you too buy credit's / chips or unless you just like throwing money away!!! go for it kenneth reed on facebook

    0 Votes
  • Mc
    mcparland Jul 10, 2019

    yesterday july 3 i bought a 39.99 package for 3x 3600000 chips received only 1200000
    i spend enough i would appreciate if this is corrected correct this how hard is that guess i have to go to another game

    0 Votes
  • Ke
    Kenneth Reed Jul 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    It's-a total scammmmmm dont wast your money

    0 Votes
  • Ps
    PSuan Gan Jun 12, 2019

    The above problems have been encountered since yesterday. Hope it can be rectified. Thanks.

    0 Votes
  • Na
    Nancy M, May 11, 2019

    I never received my daily bonus this morning thank you in this matter nancy modica

    0 Votes
  • Ja
    JannyD May 11, 2019

    Played 15 million on piggy jackpot and never even got three yellow piggies or any of the other jackpots. What a rip off never going to buy chips if that is how you rig your machines. And don't tell me that they pay off because I don't believe it and would love to see your certificate from the gambling board

    0 Votes
  • Di
    Diane Veilleux May 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    This time it's with 5 plus triple bars, banner announcing big gain and freezes with big gain yet stays there with no added coins. What are you doing about this.

    0 Votes
  • Ly
    Lynne Corbett Apr 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I used to receive 100 million chipss daily, now for the last 2 days nothing. What's up with that? I have to go elsewhere to gamble. I have spent thousands of dollars buying chips, so I should be a valued customer.

    0 Votes
  • Ju
    Judy Wendorff Apr 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    The instructions for recovering paid for credits is not working I need help. I paid $59.99 for credits and did not recieve them. On March 30, 2019 I ordered credits through Amazon for a total of $64.00 the credits did appear on my Double Down Casino game. The instuctions to recover the credits is not working of me . Please help.

    4

    0 Votes
  • Co
    Consuella Gasper Apr 07, 2019
    This comment was posted by
    a verified customer
    Verified customer

    MY computer was serviced and when I reloaded DoubleDown casino 200, 000, 000 chips were not there.How do I retrieve them?I need them to continue playing the game!

    0 Votes
  • Be
    Bernard Mann Dec 13, 2018

    Credits and my level were removed from me. Our electric went out and had to wait till our internet came back on and when it did it dropped me down to white and I was on pink this is ridiculous it took me long enough to get on it as it is

    0 Votes
  • Su
    suzanne hamel Dec 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    on November 20 I bought a pro pack $23, 87 for 7, 500, 000 chips but only received 3, 000, 000 chips. please check and solve the problem. thank you.

    0 Votes
  • Fl
    florie Feb 02, 2016

    really enjoy ddc but last few months too many errors in chips, overbilling extra packages, 72 hour for response if at all harder to win, maybe i should go back to a regular casino and at least win real money sometimes.

    0 Votes
  • Ju
    justjason Jul 25, 2013

    well i had 66, 000, 000 in chips... played a few games in mega prize mode.. 5 mill 3 mill 1 mill 500k and 100k ... then i seen my chips... like 6 mill!!!so where did the other 55mill plus go?

    0 Votes
  • Mi
    michael van de venter Jul 18, 2013

    Hi my name is Michael van de venter my gmail is [email protected] want to play but you keep on telling me my account is invalid but I can play lots of other games please help me

    0 Votes
  • De
    DeniaE May 28, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I would like to get DoubleDown Casino closed down and file a class action lawsuit against them. I have lost hundreds of dollars. Their payouts are horrible. They are ripping people off everyday and teasing them with free coins and take them away as fast as they give them, so they can purchase chips.

    Comments

    0 Votes
  • Xb
    xbeex Jan 23, 2013
    This comment was posted by
    a verified customer
    Verified customer

    [protected]<<< im not happy about this why email me and tell me its closed when you havent fix the priblem there a millions of people complaining about double down casino that there chips are missing I WOULD LIKE MY CHIPS BACK IF YOU CANT DO IT THEN I WILL TAKE THIS FURTHER BY GETTING EVERYONE TO SIGN A PITITION TO GET DOBLE DOWN CASINO CLOSED DOWN ON FACEBOOK I WROTE TO YOU 2-3 DAYS AGO THAT MY CHIPS WENT MISSING COS OF A NEW SLOT CALLED CATS AND IT FROZE ON ME WHEN I HAD A FIVE IN A ROW PANTHERS NOW YOU ARE TELLING ME YOU CANT GIVE MY CHIPS BACK THATS PATHETIC I WILL BE POSTING THIS ON DOUBLE DOWN CASINO APP PAGE TO LET PEOPLE KNOW THANX HAVE A GOOD DAY

    0 Votes
  • Sc
    Scrug Nov 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    When I finished playing on Tuesday 11/6/12 I had $2, 000, 000.00. On Wednesday when I got on to play, it was gone. Please give it back. Thankyou.

    0 Votes
  • Ka
    Kathleen Lawler Oct 31, 2012

    Double down has become like the Mafia. I can spend 150.00 American money it last for a few hours. They used to pay big when you bet big. When we first started playing they let us win good. Now. 2 or 3 times I spend over 100.00 for playing only 20 minutes or so. They said I need to bet smaller. I bought big to play big go figure. My sister bought over 100.00 and it was going fast but she had about 15 million left. They all disappeared when she logged back in. They never gave them back because their records can not prove that. She did not lie but they accused her as much.

    0 Votes
  • Ji
    jillane hargrave May 05, 2012

    i am really disapointed as i love this site

    0 Votes
  • Ji
    jillane hargrave May 05, 2012

    i have lost 1.5 mil. on torn/ments i get free spins but will not take me to the next level. what is happining.this happened 3 times only on the jewal game credits are to hard to get so please fix ty

    0 Votes
  • Je
    Jean 1656 May 01, 2012

    I am not getting the spins free spins and not getting the token this has been going on for the last 2mouths i am getting feed up with this

    0 Votes
  • We
    Wendy Clauson Apr 21, 2012

    So how will i know when its solved

    0 Votes
  • We
    Wendy Clauson Apr 21, 2012

    I was playing horoscope slots said i had a million eight then all of a sudden they were gone and finally i found your sight iI would like to complain about also loosing 100 presents in the santas sleigh game it would be nice if the matter was fixed Thank You.

    0 Votes
  • Ro
    Robin Bowes Apr 02, 2012

    I was playing the Christmas game and had 70 gifts left the game and when came back a couple of hours later I had none. I buy face book credits to play these games and feel I should be compensated for these 70 gifts as I was playing 20, 000 tokens a game. I know what they were worth. Please advise.
    I may be reached at [email protected]


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    YI was playing the Christmas game and had 70 gifts left the game and when came back a couple of hours later I had none. I buy face book credits to play these games and feel I should be compensated for these 70 gifts as I was playing 20, 000 tokens a game. I know what they were worth. Please advise.
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    0 Votes
  • De
    Deb Zokoe Feb 22, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I was playing The Brady Buch..I had won 380, 000 and also won 5 more spins and was told something was wrong with the server and ended up loosing it all. This has happened more than one time. I am not very happy!!!

    0 Votes
  • Be
    beverly wisen Jan 19, 2012

    i dont have gift icon anymore whats going on cant collect gifts

    0 Votes
  • Ec
    ecampion Dec 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    When we went to bed we had 587, 000 points and when we woke up we had 241, 000. What's going on with Double Down Casino. Very disappointing.
    Elaine Campion

    0 Votes
  • De
    delena mooney Dec 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    i lost conection had 52 presents came back on it took them away on double down casino the new christmas one

    0 Votes
  • Dm
    dmarsh37 Oct 09, 2011

    I just want to be able to relax and play something for fun and now that is gone. Guess have to enjoy other sites.

    0 Votes

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