DoubleDown Casino
Reviews and Complaints

Double down is stealing our money it’s rigged it’s stealing from us consumers

If you look at my record I play Double down slots a lot as I am a older person with a lot of time on my hands and enjoy it!. recently I purchased coins on Nov.26, Dec1st, &dec.5. my coins disappeared very quickly. It seems when you purchase coins you don't win any more. Now the daily coins I receive every day are extremely low. Could you do something about this please. Thank You Mary Sullivan maryflct@gmail.com

I have been playing dd for many years and it used to be fun to play and something to lookforward to they used to give me coins all the time . now im lucky if get 300, 000 and it might last an hour. im almost ready to say goodby to the site iv spent several hundred on coins and that's crazy!

same thing happened to me, I have bought a lot of chips and when I tried to get free ones I filled out all the surveys and did not receive any free chips

all these promotions and give aways are lies!. I did everything I was suppose to do to get the free coins- i liked and shared and posted all over my wall--- nothing! don't use me for your damn advertisement. I even filled out your fricking survey. Still nothing. Why scam us and waste our time? Oh and it did post 5 mil on my name but took it back because I wouldnt fill out another survey. there are too may other sites that are available and don't lie and scam. you wasted my time ddc and when I get through posting about this people will not take their time to take your damn surveys. As a loyal player at ddc I cannot believe you have done this line of fraud. How come ? please message me at lilly merrill1958 @att.net or call me at [protected]. check my wall ddc is plastered on it and its telling my friends i received chips when i did not. as of this morning i have 670

After I posted the comment above I found a negetive sign and 98K. What is going on with my accoount? Please Help. Debbie Garrison /screen name, parchdebbie

I received 90K in free chips and went to play designated suggested slots. I lost real fast so I went to BlackJack and won over 200k. Then I went back to slots and all my money disappeared but 8K. I want my chips back. Can you help? Debbie G

I have tried over and over for free double down coins and do not receive and my daily spin goes by itself when tryin to load and is glitchy

I just lost 15.5M coins this morning. I play this game everyday and to earn daily bonus as well. And today, I login and all my coins disappeared. Does anybody know how I can get them back? Thanks.

On the evening of Tuesday 30/10/2012 I bought 3 times 35 millions chips for 145€ which were debited from my bank account, I played slots machine, first "thanksgiving slots" I had the acorn bonus tomore than 100, then I played "horoscope slots" I had free spins virgo and I did all the stars, I won a total of 128 millions chips, then I wanted to play "fireworks" and before I start the application is blocked, I return home on facebook to unlock and then when I came back on doubledowncasino all my chips had gone, I found myself at the starting point before I buy chips : 3 millions chips. I think doubledowncasino are thieves, so either you make me 128 millions chips or you repay me my 145€. I tried to contact DDC but I did not answer, I intent to file a complaint for theft, I have already contacted a lawyer friend in Paris. I want a quick answer. According to several players is often happened. Michèle KLIPFEL

Why my 15Million won on a 2nd price slots tournament lost?

Have same issues. When you complain it gets worse! My winnings dropped from +75 million to a negative!

There is nothing honest about this site. It's blatantly obvious the games are unfair. Like how DDC says the odds winning do not vary based on the amount that you bet, as you probably know that's simply untrue. I once sent a them a report for them to explain why they make that claim. This is there answer "The greater the risk the greater the reward" that answer is an admission that the odds do change according to how much you bet. In many ways DoubleDown Casino violates all social and professional expectations of fair play and engages in unethical business practices. In my opinion DoubleDown Casino is a company that is lacking the basic moral principles necessary to run a on-line gaming site.

Thanks for sharing this. I recently had to fill out a form and spent an enormous amount of time trying to find an appropriate I've forgotten the last time I filled out a form on paper. I mostly use PDFfiller to edit. You can easily fill IA Class D Update Casino Operators/ Not-for-Profit here https://goo.gl/vwqQiU

Yesterday I bought 36 million chips and played Orange in the Black
this morning with betting on 250, 000 chips. I was really upset that
the 4.5 million chips I won was not added up to my balance, and then
the following small numbers of winning chips were continually not added
up at all, so I quit playing it right away.

This is not the first time it happened to me this morning, and I had
to forego that kind of losses I had in the past. But now I can no longer
tolerate it as I consider this as a robbery. I can’t allow myself wasting
the money.

Would you please explain to me why it happened like this? If I don’t
hear it from you, I will probably have to stop buying chips and not
to play it any longer. Not worth of feeling ripped off!

I went on DoubleDown a few days ago to collect my daily spin and a free gift spin from a friend. After the two spins, the over 7 million in coins that I had earned playing the games and previous spins was lost and the only coins I ended up with were the two spins for that day. I would like all my coins back. I will not buy coins ever again if you are going to take away from me what I earned playing the games.
Sincerely,
Norma Franklin Sauer

mt email address is SHEILACONROY@FIBREOP.CA I GET NOTHING FROM YOU IN EMAILS AND THEY SAID I WON MONEY ON A GAME YOU HAD ON FB. They said the only way was they would send an email which they didn't. This was always the best game and now nothing works out for me. Please make sure my e mail is recorded there so I can get what is offered to me.

I played the red rose tournament and I placed first and I got 10, 000, 000 coins just as the same as the second, third and place, how is that fair when I payed 10, 000, 000 coins to enter. The tournament entry list says that first place gets 1 billion chips, so you better give me what is rightfully mine or I will be spreading the news that you guys are thieves and robing people from the right rewards

dear sir, im claiming the gaming chips for the slots today. please hurry now. I want to be eligible for the pay-outs and the lottery pay-outs too. the big lotto jackpot game to$125 million dollars and the chips listing are the free prpmos are 200, 000 chips-JGCDBT, 250, 000 chips-PGLBZN, 1 million chips, and 3 million chips available-XNRXDR and I want to be the next winner for slots powerball 7 time winner at $125 million dollars. thankyou, thankyou, for the free promos for these events and keep intouch for the tournaments too. thankyou, iris v. Campbell and i.campbell@gmail.com

I did not get my free spin today, November, 4, 2014; and it seems lately that every time I have a large amount of monies I get this disconnected thing; it will say lost connection; retry or something; one day very recently I had over $1, 000, 000 and did not get credits; what is the problem?

I too say why do they have to be so tight after you do purchase. I will not purchase any more either and just do the free. I think they have lost a lot of people over this and I hope a lot more.

The game froze up and then it took all my chips! Please give them back! This is an on going problem with this game. It happens on the spins...Not only does it take my spins but all my chips. This is the Davinci Diamonds Dual Play. I had 1, 889.00 points plus my bonus spin. All of it gone.

15 to 20 spins and nothing, games are so tight, no enjoyment at all, even if u get lucky, it eats it right back, don't buy anymore to satisfy their greed

I 100% agree.
I too have bought credits and they go in under 60secs, what a scam.
And the other thing you have to be careful of is after I bought the credits somehow they have a deal with paypal that you don't have to verify buying extra credits any more and I was not paying attention the other week I was looking at the tv and next thing I know is I have just bought $59.00 worth of chips because it automatically pops up where you would press the spin button and not realising it I had pressed on it but it never asked me to confiem the order or payment it just did it, and I have also seen on my bank statement there was another one as well that I didn't even see it at all.
I went to paypal and they would not refund me but they did remove the automatic purchase thing, but these ### have got me for over $100 that I never even willingly bought and when I told them to refund me or at least compensate me the appropriate number of free chips they too basically told me to get stuffed.
Paypal is supposed to be there to protect my money with purchases but think about it they are getting a cut out of all the millions of dollars doubledown is ripping from people and I agree with you, you spend real money to play for enjoyment because you can't win real money you get nothing for it except some enjoyment but when they just milk it out of you so damn fast it is nothing more than a fraudulent scam.

Doubledown casino is a real joke. You win nothing. The bonuses are few and far between and if you get one it always seems to be the least amount you can win. I have bought and bought credits and they fly away like a jet plane, Over 4, 000, 000 credit and I got free spins one time. your winnings are times 10 time your total spin BIG WIN of 320, 000 a big 16 free spins wtf . When I spend my own cash to play your stupid games I would like to play for awhile, not have to pay Doubledown Casino. This is supposed to be fun but you can not have fun watching your credits go up in smoke. I work hard for my money and so do the other people playing so stop screwing people over. I have played and paid for credits for a long time. My daily bonus game is always under 30, 000 credits and it sucks. Regular players should be treated better.,

don't waste you real money on this cheap game. i have been playing for years, never paid for coins. i have had over 400 million but it always takes it back... i see people spending 600 dollars on fake coins.. don't be so stupid. you will never win and you win nothing

From yesterday to today all of my bank is gone and I am unable to sign in. WHAT HAPPENED?

All these legitimate complaints and they do not do any good! Double Down Casino; also known as Double SCREW Down Casino, What was once the best online free casino is now the very worst of all. Ever since IGT took over they have turned into nothing but cheating and lying scammers! They have the worse customer service department of any company known to man and they too are nothing but lazy liars and cheats! They have email replied countless times with nothing more than the same copied and pasted lies saying how their games are random and not programmed, Another bold faced lie! Double Screw Downs is nothing but programmed; from the time you log in until you stop playing. The same EXACT amount daily free spins, the same EXACT amount gift spins, the same exact amount in the VERY LIMITED bonus rounds, and last but surely not least; absolutely positively NO JACKPOTS EVER! Random I dont think so! Programmed games INDEED!

on nov 11 i was trying to buy an 18.00 dollar package and it took it out 4 times it was not going through so i did over and over till it did. i only receive 3 million not 12 million which they charge me for. i would not buy them back to back to back within minutes os each other
Susan e donahue

I just bought chips about 8pm today, but you did not deliver my $300.00 which was 90, 000, 000.00 in chips? Would you credit my account please. I love playing double down, and I'm pretty sure you will fix this? lynnshanley@ymail.com or call at [protected]_better to call I'm not real computer savey. Thank you for you time. Tom Shanley

Iam very unhappy with my game of doubledowns, 1 week ago I had over 230Million coins, today I have 22 Millions.when I place a bet spins about 4 min before giving me a lost.Ive had points taken away for not playing daily.I've purchased coins to continue playing. I would like double downs checked and repaired the only game I have played that spun on automatic was The Thanksgiving Game

Well I would like to start this off by saying that really do enjoy playing this game but I can't seam to find any answers to help me I keep loosing my connection with the server is there a new player in town to help with this or do I need to look else where to enjoy my time playing a casino game.

everytime i come on your sight, your game level is set sooooo high, it is NOT enjoyable...at all. what's the point in giving free chips to play a game that's VERY difficult to stay in. i mean...i just got 91, 000 coins and bet no more that 16, 000, never doubled down and face card bust after face card bust, after face card bust, one win and then back to face card bust aaaand BROKE. damn! like done, poof! in under 2 minutes. you'd be double dumb to buy a damn thing.

i agree

We used to add friends "privately" be clicking on their profile picture while sitting together at a Texas Hold Em Poker table. We'd ask if we could become friends, or others would ask to be made friends, as many were in "Facebook Jail". and could not do so themselves. This "option" was removed when DoubleDown Casino closed down for repairs. There was NOTHING WRONG with this OPTION...so WHY did they think that "fixing it" meant "taking it away from us."? EVERYONE is up in arms about this change. Also the "free spin wheel" used to receive our "3 free gift spins" rotates sooo sloooowly. WHY was it slowed down? We used to pop into the room, receive gift spins, send new gifts in less than 5 minutes. It takes a good 10-15 min., thus causing a terrible inconvenience to many of us. We are even beginning to talk about BOYCOTTING DOUBLE DOWN CASINA --- TEXAS HOLD EM POKER GAMES -- UNLESS/UNTIL YOU RETURN THINGS TO THE WAY WE WERE!
I KNOW Pogo Games is having difficulties. We KNOW they closed down their UK operations. We KNOW they are NOT issuing new "minis" for the "mini judging competitions." In fact, they are recycling OLD minis that many of us already have, but in different colors. Are they having financial problems? Does DDC and Facebook think that they have $$$ to gain by passing on fees for services for DDC and or Facebook game players. Well, if either one of you do...don't be surprised if MANY current members "bail ship" and find OTHER FREE ONLINE GAMING SITES!
IT JUST TAKES ONE BAD APPLE TO SPOIL THE ENTIRE BUSHEL...FRIENDS 'WILL FOLLOW FRIENDS". WE LEFT POGO BECAUSE THEIR ANNUAL FEES WERE TOO HIGH, AND GOT TIRED OF HAVING TO PURCHASE GEMS. WE "WILL" LEAVE DOUBLE DOWN CASINO--TEXAS HOLD EM POKER GAMES--UNLESS/UNTIL YOU PUT THINGS BACK TO THE WAY THEY WERE TWO WEEKS AGO!
POWER TO THE PEOPLE! WE START LEAVING IN DROVES -- ADVERTISERS FIND OUT -- YOU LOSE ADVERTISING REVENUE -- IRS/FBI/SEC BEGIN INVESTIGATIONS -- STOCK PRICES DROP -- MEDIA FINDS OUT -- AND YOU ARE BOTH FORCED INTO BANKRUPTCY COURT.

GIVE US BACK WHAT YOU ARBITRARILY AND CAPRICIOUSLY TOOK AWAY FROM US APPROXIMATELY ONE WEEK AGO. SEVERAL FRIENDS ARE READY TO BAIL OUT ON YOU.

PLEASE EXTEND ME THE "COMMON COURTESY" OF A RETURN EMAIL TO: bballpaula@yahoo.com

I AM SURE THAT THE MAJOR TV NETWORKS, THE WRITTEN MEDIA, RADIO STATIONS WOULD BE MORE THAN HAPPY TO ASSIST US IN OUR PLIGHT! :-)

My 33 million points disappeared today and never came back. I have been having trouble this week with that happening. but usually they come back but not today. The date today is December 7th 2024 . my facebook account is carolnanameek@gmail.com

Thank you for your help

At some point Double Down added a Max Bet button right next to the spin button making it pretty easy to accidentally press it and lose most of your chips in one spin. The first time it happened they restored the chips but the next 2 times they appear to be ignoring my request to make it right.

I am using my visa card to get more chips its the same card you have on file ending in 5769 but it said its not a good card and I need to use another card I dont have another card this is my card I use all the time so I dont understand what the problem is

I was playing Elegant Fortune betting 30K or 50K and it appeared DD was changing from jackpot slots to regular and when screen returned I had 1 million points instead of the 30 million prior. This is the 4th time this has occurred. I really don't understand why this happens and it is unethical!

I have spent a lot of money over the years, playing your games and about a lot of fun but lately the payouts are terrible. I buy chips and they’re gone in no time. Can’t accumulate anything. Seems like a waste of my time lately and the wheel spins are so tight. Really disappointing.

Today my points disappeared from 275000 to 15000.noon on Jan 15.

I am ( was ) level 80 player and have just spun 87M..I got no BIG WINS only 1 scatter win which gave me 240k and I was getting the lowest of wins after spinning 10-12 times..The highest I got was twice my bet back...I was playing 500k a go and was skint within less than 10 minutes..

26 mil I had..I played the werewolf game at 200k a go, every win I got was 16k or 40k having spun numerous times..I got ONE scatter win..it gave me 72K! and said AWESOME!...buy more chips?! get stuffed

this site is a f___ing joke! the more chips you play, the less bonuses you bet. i think they actually turn them off! 400 spins and not one bonus round. no more of my money!