Dot & Bo
Reviews and Complaints

I really wish I had checked out Dot & Bo before I placed my order. The one star reviews are totally on point. Shipping is delayed, and the expected shipping dates are totally unreasonable. But they sure are quick to take your money! This "new and upcoming" business profile is not living up to its hype.

I placed an order on November 15th, and I'm still waiting for my pillow to arrive. It's lost somewhere in space, apparently. The shipping status said it was supposed to arrive yesterday, but that didn't happen. And my other items still haven't shipped yet. They have "expected shipped dates" (which is just fancy talk for "we have no idea when it's actually going to arrive") of December 15th.

I came to Dot & Bo because I wanted unique items that I could actually purchase, not just browse and then get a refund. But now I'm regretting my decision.

Here's my advice to you:

1. Don't buy anything from Dot & Bo.
2. If you need something in a timely manner (and by timely, I mean months), don't even bother.
3. Don't buy anything from their clearance sale. They get too many orders and can't keep their promises about shipping times.
4. Look at their pictures for inspiration, but don't actually buy anything. It's kind of like Pinterest, but with the added frustration of not being able to actually purchase anything.
5. There are other services and companies out there that do it better. Avoid Dot & Bo's growing pains and go with someone else.

Overall, I'm really disappointed with my experience with Dot & Bo. I hope this review helps you avoid the same frustration that I went through.

So, I decided to reach out to Dot & Bo's customer service. At first, I was a bit hesitant because I had heard some negative things about their customer service. But, to my surprise, they were actually really helpful. They offered me some discounts to make up for the inconvenience, but I had already lost interest in the product. So, they arranged for a pickup of the item.

Now, let's talk about the bar cart itself. As I mentioned earlier, it was delivered 3 weeks after the original delivery estimate. This was a bit frustrating, but I understand that delays can happen. However, when I finally received the package, I was disappointed to see that the cart was constructed completely differently than what was shown on the website. The materials used were of lesser quality and the design was obviously different. It was very clear that the cart I received was a copy of the original, and even the simplest design aspects were not honored.

To make matters worse, the bar cart was not even close to flush with the ground. I sent a picture to customer service with a pencil underneath the wheel, showing that it was about 1/2 an inch crooked. Each shelf was also crooked, which made it difficult to place items on them without them sliding off. And, to top it all off, the wheels in the picture were wood, but the ones they sent were possibly a poor quality wood, but felt more like plastic with a coating. In the picture, the wheels were light brown wood, but in reality, they were jet black. This just goes to show how misleading the picture was.

Overall, I was disappointed with my experience with Dot & Bo. While their customer service was great, the product I received was not up to par. I would caution anyone looking to purchase from them to do their research and read reviews before making a purchase.

I gotta say, I'm pretty disappointed with Dot & Bo. I ordered a bunch of stuff way back on December 25th, and it's now January 28th and my order still hasn't shipped. According to my receipt, I was supposed to get my stuff tomorrow, but how can that happen if they haven't even shipped it yet? And to make matters worse, they charged my credit card in full on the day I placed the order. That's just not right.

So I called them up today and demanded a refund. They said they'd take care of it, but then I got an email tonight saying that my order had suddenly shipped and couldn't be refunded or canceled. What the heck? And to top it all off, some of the stuff I ordered wasn't even included in the shipment. Where is it?

Honestly, I wouldn't recommend doing business with this company. They're just not reliable. I'm never ordering from them again.

Update: So get this - they actually canceled one of the items in my order without even asking me if I still wanted it. I did want it, by the way - it was a gift. And it's not like they ran out of stock or anything, because they still have it available. They just decided to cancel it from my order without even consulting me. And I've been waiting for this stuff for a month now! Not cool, Dot & Bo.

Update #2: They finally got back to me, but they're saying that I canceled the item myself. That's just not true. And they're saying that they shipped the rest of my order and it's supposed to arrive on February 2nd, but the item they canceled was one of the things that was supposed to be in that shipment. So my review still stands - this company is not to be trusted.

I recently purchased a product from Dot & Bo (or Open Sky, depending on where you look) and while I am happy with the product itself, I had a bit of trouble with shipping and customer service. When I placed my order, the website stated that it would take 15+ days for the product to arrive. Since I am in the process of moving, I entered my new address, assuming that the product would arrive at the new location within the specified time-frame. However, to my surprise, the product was scheduled to arrive within 3 days of my order.

I quickly realized that I needed to change the shipping address, but unfortunately, it was not as simple as I thought it would be. Since the product comes from a seller, FedEx requires that the seller update the address. I thought this would be an easy fix, so I tried to call Dot & Bo to have the address changed. However, I was disappointed to find out that they do not have a phone number, and the only way to contact them is through email.

I sent an email explaining my situation and was informed that I would receive a response within 1-2 days. This was not ideal for me since I needed the issue resolved quickly. After a few days of waiting, I finally received a response, but it was not very helpful. I was told that they were unable to change the shipping address and that I would need to contact the seller directly.

At this point, I was frustrated and worried that I would not receive my product. However, I was able to pick up one of my items at a FedEx location, thanks to their holding service. Unfortunately, my other package was delivered to the new address, and no one was able to help me locate it. I reached out to Dot & Bo, FedEx, and USPS, but none of them were able to provide me with any information.

Overall, I am disappointed with the shipping and customer service experience I had with Dot & Bo. Changing a shipping address should not be this difficult, especially when I started the process over a week ago. While I am happy with the product I received, I am hesitant to order from Dot & Bo again in the future.

I bought a pillow from Dot and Bo back in May, and I was excited to receive it. They told me that they would send me a message with the tracking number when it was shipped, but I never received anything. By July, I was getting worried, so I contacted their customer service team to ask about the delivery date. They were quick to respond and gave me a new date, but when that date passed, I contacted them again. This time, they told me that the delivery would be in September.

I decided to check the Dot and Bo website to see if there was any information about my order. To my surprise, I saw that the pillow I had ordered was now being advertised for $10 less than what I had paid for it. Plus, the estimated delivery date was earlier than the one I had been given for my order. I was frustrated, so I contacted customer service again. They offered me a $15 credit for a future order, but I was so unhappy with the service that I asked for a refund instead.

I didn't hear back from them for a while, but eventually, I saw that the credit had been added to my account. I kept checking on the delivery status of my pillow, but the ship date kept getting pushed back. Finally, it was scheduled for December, which was six months after I had placed my order. I decided that enough was enough, and I asked for a refund.

To their credit, Dot and Bo responded quickly and told me that I would receive a full refund within 10 days. I'm still waiting for the refund to come through, but I'm hopeful that it will happen soon. It's frustrating to have to wait so long for a product that was advertised as being in stock, and it's disappointing that Dot and Bo didn't offer me a refund sooner. Overall, I wouldn't recommend this site to anyone looking for reliable and timely delivery.

I've been getting emails from Dot & Bo for a couple of years now, and I finally decided to give them a try. What a terrible mistake! I placed an order on December 9th, 2017. This is when I learned that Dot & Bo was really Opensky. One would think that an in-stock item ordered on 12/9 would be a no-brainer for Christmas ("ships in one day, usually arrives four days later"). On 12/12, I received a notification that the shipping label had been created. What, exactly, is the benefit of this? I was starting to get worried that my order wouldn't arrive in time for Christmas.

In the early evening on 12/16, I wrote their "Customer Love" department asking for a refund, as the item hadn't yet shipped and they ignored my previous emails. At 12:20 A.M. on Monday, the 18th, I received a notice that the item had shipped and should arrive on 12/26 or later. The "Customer Love" representative wrote me during the day on the 18th telling me that since the item had been shipped, there was nothing they could do. I was frustrated that they didn't respond to my previous emails and that they couldn't do anything to help me now that the item had shipped.

I have emailed them asking for them to contact the post office and change the shipping to an expedited method (yes, this can be done by the shipper). It is now the 21st, and all of my emails are being ignored. I'm starting to feel like I've been scammed. I wish I had read the reviews before placing my order. I am only being ripped off for about $35.00, but I feel sorry for the person who places an order for a couple of hundred dollars. It's frustrating that Dot & Bo doesn't seem to care about their customers and their orders. I won't be ordering from them again.

I recently made a purchase on Dot & Bo's website for two living room chairs on May 19, 2016. I was excited to receive my order and was willing to pay an extra $100 for their white glove service. However, I was disappointed when I did not receive any communication from the service company even after weeks had passed.

I decided to take matters into my own hands and called the shipping company on June 30th. They informed me that the chairs were in the Scottsdale warehouse, but they were unable to deliver them as one of the chairs was missing a button. I was frustrated that Dot & Bo had not responded to the shipping company's inquiries about what to do with the damaged product.

To make matters worse, I discovered that Dot & Bo did not have a telephone number listed on their website. I had to resort to emailing them to find out how they planned to resolve the issue. I had already paid for the chairs in May, and it was now July, and I still did not have them.

Their response was not satisfactory. They informed me that they were working on getting a button from China, which could take months. I suggested that they deliver the chairs and pay for someone to repair the button at my home when it arrived. However, they refused, stating that the button did not need to be repaired at the warehouse, and I would have to wait.

They did offer me two options. The first was to deliver the chairs and reduce the price by $200 plus a $100 delivery charge. The second was that they may eventually send a button, but they would not send someone out to repair it. I was not happy with either option and requested a refund, but I have yet to receive a response.

In my opinion, Dot & Bo has very poor customer service, and I would not recommend them to anyone. It is essential to warn the public that this is not a reputable business.

So, I had a pretty bad experience with Dot & Bo. Let me tell you, it was a real headache. I ordered a console for a whopping $2112, but less than 24 hours later, I had to cancel the order. I mean, things happen, right? But what followed was a whole lot of frustration.

I spent 10 days emailing back and forth with Dot & Bo, trying to get my order canceled and refunded. Finally, they canceled the order and gave me a refund. But here's the kicker: since the order was apparently already "processed" when I canceled it, I had to pay for the SHIPPING, and not just once, but TWICE! That's over $600!

I was pretty upset about this, so I asked my bank when Dot & Bo had actually placed the order and taken my money. It turns out, it was three days after I had canceled the order. So, basically, they were just dragging their feet and making me pay for their mistake.

Honestly, Dot & Bo's customer service was really unprofessional and not at all customer-oriented. It took them less than 24 hours to "process" my order (although there's no proof of that), but over a week to cancel it. In this day and age, with all the technology we have, that's just ridiculous.

So, Dot & Bo, if you're reading this, get your act together. Don't mess around with your customers and make them pay for your mistakes. I'm not going to shell out over $600 for shipping on an order that I canceled in plenty of time.

And I'm not the only one who's had a bad experience with Dot & Bo. I read through some of the other reviews on their site (which, by the way, are mostly negative), and it turns out that this exact same situation has happened to other customers. When one customer complained, Dot & Bo said they would improve their service. But it doesn't seem like anything has changed since then.

So, if you're thinking about ordering from Dot & Bo, I'd say proceed with caution. You might end up with a headache like I did.

I ordered a bunch of stuff from Dot & Bo on November 15th, 2015. I was really excited because most of the items were supposed to be Christmas gifts. The confirmation email said that I would get the items in early to mid-December, which was perfect. But as the days went by, I started to get worried. I checked the status of my order online and noticed that the delivery dates kept changing. Sometimes there was no estimated date at all, which was really weird.

I decided to contact the company to see what was going on. I wanted to resolve whatever was holding up the delivery. But as time passed, I still hadn't received my items. I asked the company to send me the rest of the order, since they were presents. They said they would look into it and get back to me, but they never did. Christmas came and went, and I still hadn't received anything.

Then I got an email saying that I had gotten a credit from the company for a cancellation. I was confused because I hadn't cancelled anything. Then I got another email saying that one of the items had been cancelled because it had been put in the system with the wrong price. I was really frustrated at this point.

I checked the status of my order again just now, and I still haven't received anything. The delivery dates are blank again, and the status says that the items haven't been shipped yet. This has been the worst online ordering experience I've ever had. I'm really disappointed, and I don't think I'll ever order from Dot & Bo again.

The people I spoke with were nice, so I'm giving them 2 stars. But overall, this has been a really frustrating experience. I hope they can improve their delivery process in the future.

I gotta say, Dot & Bo's marketing is really something else. At first, I thought it was all a big scam! But nope, turns out it's just a really bad business. They can't seem to handle the amount of business they're getting from their marketing, which is a real shame. I ordered a set of 4 hooks that were supposed to be whimsical and fun, and they said it would take a month to arrive. Well, 5 weeks later, I still hadn't received anything. So I sent an email to customer service, and they responded saying they were "a bit backed up" with the hooks I ordered. They also asked me to "forgive this unusual circumstance." I mean, come on! A set of hooks shouldn't take longer than a month to deliver, right?

So I replied back and told them I wasn't happy with the situation. I wanted my hooks, and I wanted them now! But they just kept telling me it was an "unusual circumstance" and that it would take another month for them to come in. I explained that I needed them for a special occasion, but they didn't seem to care. They just kept apologizing and asking me how I wanted to proceed with my order. It was like they were trying to get me to cancel my order or something!

But I wasn't going to let them off the hook that easily. I refused to cancel my order and told them to proceed with it as soon as possible. And you know what they said? "Great! I'm glad to hear it. I will keep your order in process." Can you believe that? They were acting like they were doing me a favor or something!

And to top it all off, they had already charged me for the hooks, even though they hadn't even shipped yet. What a terrible business! I would definitely recommend staying away from Dot & Bo. They just can't seem to handle the volume of purchases they're getting, and they're not willing to do anything about it. So save yourself the trouble and shop somewhere else!

laura Doerfler [protected]@gmail.com [protected]

order number

[protected]

Dot and Bo have sent me three United States Post Office labels to return, Hauled the box to the post office and they will not ship, the box is too big.

Tried UPS yesterday and the cost of shipping is outrageous at $380 the chairs cost me $355.

I need to get these chairs returned and my money back. I need your help accomplishing this and not by sending me another Post office label.

I looked up trying to find a person to connect with, impossible.

they are a horrible company first i never even looked at their site then they start emailing me over 19 times a day or more and i beg to unsubscribe and emailed them to stop i finally had to call them and scream over their phone to stop if this is what they call customer service then i feel sorry for their customers they harrass people and could care less about cust service. dont order from them

Just try unsubscribing! It REQUIRES that you create a user name and password ... that is, they INSIST that you register with them to make them stop inundating you with SPAM.

Don't give them your email for any reason ... you'll regret it. ANY other site lets you simply click - maybe two times - and they leave you alone.

DOT & BO are the lone exception I've experienced.

I purchased a bath mat that was listed at regularly being priced at $60.00 and was supposed to be luxurious and thick. The picture makes it look like a large thick heavy mat...It turned out to be a small very light (barely 1 lb) if that...piece of junk and I paid $20 for it. To return it I have to pay $9.00...I will never purchase anything from them again. They are scammers...

I ordered these tables for my clients. They are barely using the room since we are waiting for all new furniture, and they have been out of town for a week. The tables already has a ton of scratches on them. As an Interior Designer it is very bad business for me to recommend tables such as these that extremely poorly made and have already scratched this much with minimal use.

I would like to return these products asap!

I'm very concerned about your business since there is no contact number in order for me to discuss this problem

Dear Sirs: We purchased six Aude White Modern Chairs a few months ago. One of the six chairs has a problem. The chair between the back rest and the flat part of the chair appears to have failed and doesn't support sitting in it without giving way and bending back. It should be replaced or at least the seat part of the chair.
Thank you,
Charles Greenberg,
Email address: [protected]@aol.com

1. What is the status of my order? According to the data on your website, it should have been delivered 2 weeks ago.

2. I have tried several times to register on your website and it consistently logs me off without verifying a new account.

3. Why is there no Customer Telephone number on your website?

Please respond to email [protected]@yahoo.com this week.

how come I subscribed to their endless emails?
My inbox is overwhelmed by their spam.
I tried to cancel the subscription a million times, but it never worked.
I bought just once from them and now they think they have me and have the right to bombard me with their stupid email. Customer service doesn't work. Impossible to cancel the subscription.
It's a messy terrible store and please, stay away from them. Don't buy anything from them or give them an email you care nothing about.

hahah I was so naive ordering from them. Found items I really liked and couldn't wait to get them. So I bought 6 items for a good price and only after the payment and confirmation they mentioned that the delivery will take about 1, 5-2 months... However, I had time and agreed with that. Unfortunately, I got only 2 items out o 6 and never used them because of a terrible quality. Speaking of the others, they were promised to be gotten within one or two weeks, but they never arrived. Probably they will never arrive. So all I want now is a refund, but I know that it would be hard.