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Use this comments board to leave complaints and reviews about DonnaPlay. Discuss the issues you have had with DonnaPlay and work with their customer service team to find a resolution.

Complaints & Reviews

DonnaplayFalse advertising and charging and difficult to cancel

I have had exactly the same issue as everyone else. It said sign up for free and by the time I had actually done it I had been charged $1 for the trial, even though that was supposedly for premium (which suggests to me that premium is the only option anyway) and then it gave the impression I had the option to donate another $1 to charity. And I'm trying to cancel my membership and it seems impossible. I emailed ([protected]@donnaplay.com) them requesting information, but received no response. Please help. Thanks, Ingrid.

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    • Va
      Valeesha Nov 11, 2015
      This comment was posted by
      a verified customer
      Verified customer

      I Agree with the complaint lodged and seek to get my money back after having cancelled from a 5 day Free trial that Donnaplay.com made charges from my bank account for. Do NOT give them Creditcard details!

      0 Votes

    Donna Play.comDeducting money from my bank account without my knowledge.

    I am also trying to cancel this donnaplay.com subscription which has been deducting money from account on a monthly basis. I am not really aware of how I even became a member of this donnaplay.com. I have been trying to contact them and so that I can get it cancelled but with no luck. There have been no response from any one yet. Please can someone help get rid of this unauthorised deductions from my account. Thanks, Tom

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      DonnaplayFalse advertising and charging

      Date- 4th November 2015. I have had exactly the same issue as everyone else. It said sign up for free and by the time I had actually done it I had been charged $1 for the trial, even though that was supposedly for premium (which suggests to me that premium is the only option anyway) and then it gave the impression I had the option to donate another $1 to charity. Well I skipped through and by the time it was over I had been charged $2. Since I am in the UK I guess this is like £1.50 It is a disgrace, totally false. I know it is only a little amount of money but I have obviously cancelled the membership. I will be speaking to my bank to monitor what happens. I can't seem to find an email and I am damned if I am shelling out money to phone them. If there is an email I would appreciate someone letting me know.

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        • Ex
          ExTrooper Nov 05, 2015

          Almost exactly the same complaint as everyone else--I filed a complaint with the Better Business Bureau and the Atty. General of Florida--will be contacting the Feds next..

          0 Votes

        DonnaPlay.com — Unauthorised credit card charges

        Some time ago, I noticed a charge on my credit card from an organisation called Donnaplay.com I have no idea...

        DonnaplayRip off scam

        I canx my acct on the same day i signed up for a free trial because it claimed to have an e-book i needed. Lies. $1 to canx? Then, a week later, they still tried to take money out of my acct. Thankfully, my bank caught on to your little scheme and i clicked fraud alert and i did not authorize any charges. . They are full of crap. Try it again.

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          DonnaplayBeing charged for an unauthorised premium membership

          On Thursday 22 October, DonnaPlay website advertised the availability of a book I wanted - Peterhoff Palace in Russia. I did not sign up for Premium Membership - only the trial period of four days. I was dubious about giving my credit card details but the website advised the credit card would not be charged unless I agreed to Premium membership WHICH I DID NOT. This is an unacceptable business practice and I expect a total refund to my credit card of the $19.42 that DonnaPlay has fraudulently debited from my credit card. After this experience, I would never deal with DonnaPlay again.

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            • Donnaplay.com Media Relation Department Mar 23, 2016
              This comment was posted by
              a verified customer
              Verified customer

              Dear Senes Giuseppe,

              Thank you for contacting us.

              Your account has been cancelled with immediate effect. Please check you email for confirmation.

              Regards,
              Ashley Martin
              Client Service Representative – Donnaplay
              https://www.donnaplay.com


              Google Translation:
              Caro Senes Giuseppe,

              Grazie per averci contattato.

              Il tuo account è stato cancellato con effetto immediato. Si prega di controllare email per la conferma.

              Saluti,
              Ashley Martin
              Client rappresentante del servizio - Donnaplay
              https://www.donnaplay.com

              0 Votes
            • Se
              Senes Giuseppe Mar 16, 2016
              This comment was posted by
              a verified customer
              Verified customer

              o fatto una registrazione di prova x vedere un film, ma senza dare autorizzazione ogni mese dal mio conto bancario vengono prelevati € 23, 95 mensili . devo dare disdetta urgente, come devo fare .
              datemi soluzione a [email protected]

              0 Votes
            • Donnaplay.com Media Relation Department Mar 03, 2016
              This comment was posted by
              a verified customer
              Verified customer

              Lesley Hall,

              Thank you for taking the time to contact us.

              All our points of contact are open 24hours a day 7 days a week. Your membership has been cancelled. Kindly check your email for confirmation.


              Regards
              Ashley Martin
              Client Service Representative – Donnaplay
              Donnaplay https://www.donnaplay.com

              0 Votes
            • Le
              Lesley Hall Mar 03, 2016
              This comment was posted by
              a verified customer
              Verified customer

              I have three direct debits for this service. I have never seen this site, nor would I use it, I'm a senior citizen of Australia. I will be reporting this to the authorities, including police. I have tried every avenue to contact donna play.com without success. I would appreciate it if you would cancel this membership, that I never opened in the first place.
              [email protected] mail.com

              0 Votes
            • Donnaplay.com Media Relation Department Oct 28, 2015
              This comment was posted by
              a verified customer
              Verified customer

              Dear User,

              Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

              We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

              You can reach us on facebook @ https://www.facebook.com/donnaplaycom

              Regards
              DonnaPlay

              -1 Votes

            DonnaplayPremium membership

            My son was charged $2.95 for a Premium MultiMedia Membership via donnaplay on the 29th July reference 0832 - 84 - [protected] . He was then signed up for a premium membership which he has no recollection of agreeing to. He did receive an email notifying him of the premium membership. Unfortunately, it went to his spam email and he did not see it. The email is pretty misleading - it indicates a one month membership and recurring payment is written in very small faint letters. He first realised that he was being charge £23.50 / month when he opened his quarterly bank statement today. He went to immediately cancel the subscription - only to be told that there was an extra charge for immediate cancellation. He would like a refund for all the payments he has made as he has no recollection of agreeing to this membership and is unsure how they got his bank details.

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              • Donnaplay.com Media Relation Department Oct 27, 2015
                This comment was posted by
                a verified customer
                Verified customer

                Dear User,

                Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

                We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

                You can reach us on facebook @ https://www.facebook.com/donnaplaycom

                Regards
                DonnaPlay

                0 Votes

              DonnaplayFalse Advertising

              10/22/15 Searched for an Algebra supplemental workbook for a special needs student I am working with. After searching the internet several advertisements directed me to DonnaPlay. I was offered a weeks free trial for their service. They intimated they had the book and I could download what I needed. They require registration with a credit card which I did. I thoroughly searched all categories for the material. They did not have the book I was looking for. Was charged a dollar twice for a free week. Canceled my membership and went on to the internet to search again for the same book. It still shows up in the search with a link to 'DonnaPlay' indicating that they have the book.

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                • Donnaplay.com Media Relation Department Oct 23, 2015
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Dear [book writer],

                  If you have a specific book you feel was misrepresented on our service or through advertising to our service please contact us immediately through https://www.facebook.com/donnaplaycom . We will reply to your complaint within 1 business day.

                  We will be readily available to remove any infringing claims and help support you. We take copyright infringement very seriously.

                  Regards
                  Donnaplay
                  Customer Support Department
                  https://www.facebook.com/donnaplaycom

                  -1 Votes

                DonnaPlay.comFree trial online movies,games etc.

                I just signed up for the free trial which is a fake there are no movies nothing just a blank page with the website name at the top of the page. I have attempted to cancel my trial subscription and get the same web page. I want my application canceled and want nothing further to do with this site. If I am charged a single dime I will sue and this is no joke. I will contact the BBB first thing if there is a single charge placed on my credit card. This was a fraud to start with the fact that the site attempts to force me to donate money to an organization in order to continue my subscription is ludicrous! I do not authorize any funds to be paid to donnaplay.com or any of the sites affiliates in any form not as a donation or as a new member nothing.

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                  • Donnaplay.com Media Relation Department Oct 23, 2015
                    This comment was posted by
                    a verified customer
                    Verified customer

                    Dear [book writer],

                    If you have a specific book you feel was misrepresented on our service or through advertising to our service please contact us immediately through https://www.facebook.com/donnaplaycom . We will reply to your complaint within 1 business day.

                    We will be readily available to remove any infringing claims and help support you. We take copyright infringement very seriously.

                    Regards
                    Donnaplay
                    Customer Support Department
                    https://www.facebook.com/donnaplaycom

                    -1 Votes

                  Donna playEverything about this company

                  Donna Play is as dishonest and unscrupulous as is possible. They lure you in with a false "trial" period, have an incomprehensible website from which to withdraw your subscription, and no matter how earnest they seem on the phone, reassuring you that you will not be charged again, they continue to do so. I now have to cancel my credit card to avoid being charged again. Shame on a company with absolutely no integrity, basing its profits on deceit.

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                    • Donnaplay.com Media Relation Department Oct 22, 2015
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Dear User,

                      Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

                      We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

                      You can reach us on facebook @ https://www.facebook.com/donnaplaycom

                      Regards
                      DonnaPlay

                      -1 Votes

                    DonnaplaySubscription

                    Hello DonnaPlay This evening, October the 21, 2015, I have just subcribed to your free trial, and would like to cancel my subscribtion, so that I wouldn´t have to pay $46.50 per month after my trial expires. The problem is that your website does not work, and that I can´t cancel my subscribtion from my computer, so please send me an Email or something, that I should do to cancel the subscribtion.

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                      • Donnaplay.com Media Relation Department Oct 22, 2015
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Dear User,

                        Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

                        We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

                        You can reach us on facebook @ https://www.facebook.com/donnaplaycom

                        Regards
                        DonnaPlay

                        -1 Votes

                      DonnaPlay.comBook plays

                      Completely fraudulent site. One is assured that there will be no charges and that Credit Card details are required only to verify that you are in a country which allows access to books, games, etc.. "Continue" buttons are designed to mislead you into thinking you are proceeding to see the catalogue when in actual fact they lead to charges. A similar fraud is perpetrated once one tries to back out of membership - more charges to be "put to the top of the que" - cancellation que that is. A swindle site - very credibly fronted - very dangerous! Have complained to the US Internet Crime Complaint Centre (C3)

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                        • Donnaplay.com Media Relation Department Oct 22, 2015
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Dear User,

                          Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

                          We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

                          You can reach us on facebook @ https://www.facebook.com/donnaplaycom

                          Regards
                          DonnaPlay

                          0 Votes

                        DonnaplayThey stole money from my account

                        I don't use my Visa card much. But one day when I checked my money there was money withdrawn 6 times from my account. I had no idea how or for what. So I contacted my bank and they told me it was Donna Play. I have no idea how they got my Visa Card number.

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                          • Donnaplay.com Media Relation Department Oct 20, 2015
                            This comment was posted by
                            a verified customer
                            Verified customer

                            Dear Songkhla,

                            Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

                            We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

                            You can reach us on facebook @ https://www.facebook.com/donnaplaycom

                            Regards
                            DonnaPlay

                            0 Votes

                          DonnaplayDeceptive

                          I looked online for a movie. I hit the play button to start the 2 hr movie, but it was an advert that says to go to DonnaPlay to watch for free. I went to the website, had to register to verify what country I was in to watch the free movie. I registered, then found out I was charged and have now signed up for a $39 monthly draft. I looked on their website and they didn't actually have the movie. What an absolute scam. Do not go there. Avoid!

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                            DonnaplayAccount investigation and removal

                            What a nightmare, stupid company this is. I wanted to watch a movie, like most others whose complaints I have read on this site. I entered my name etc, but stopped short of entering my c/card details. I know better than to do this with ANY company that says it wants your c/card details but will not deduct anything. So, I basically gave up at that point, but it did occur to me that I might have had an account opened in my name. I did not want this, so I went back into the site and found a window where you could ask for your account to be closed, but it only offered the option to do this as a rush job, for which they wanted fees. I decided to play this differently and went into their Support page. I filled in a coupon, explaining what I had entered (name and email address) and had not entered (c.card info) and duly asked if they could (a) check whether they had given me an account, and (b) if they had, delete it. I was sent a ref no for my coupon/ticket, which looked good - except in it they asked for all the info I had just sent them. I sent it in again, and got the same again. I have since had 3 requests for the same info. I swear there is no human being there at all. Just robots. Avoid Donnaplay like the plague, or point a fraud office to them. And if anyone knows the name of the girl in their youtube ad film tell her to get out of there. She should not have her name associated with these bandits. They are clearly not providing a service at all. It is all just designed to get your money up front. Shame on them.

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                              DonnaplayWatch shows

                              Scam, scam SCAM! ALWAYS watched my show on YouTube, suddenly I can't. Get DonnaaPlay, free! YouTube changed terms...never could watch show, now charged almost $35. Verification problems...yadda yadda yadda. DO NOT AGREE TO ANYTHING! Donna Play is a big scam!

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                                DonnaplayYoutube movie charges

                                I tried to watch a movie on youtube, the site said it was free. The next screen asked for payment information and said it would not be used or sold unless we asked for an upgrade. I entered information, then was told would automatically be upgraded in 30 days, so I cancelled it the same day (five minutes after entering it) They have made multiple withdrawals from my accounts for $1 each sometimes more than one time a month or more than 1 in a day. If they do this to a thousand different people, just think of the money they are stealing!

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                                  • Donnaplay.com Media Relation Department Oct 05, 2015
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    Dear User,

                                    Thank you for taking the time to contact us. Your feedback goes towards helping improve our service and customer support.

                                    We wish to resolve any issues you may have with our service. We have a dedicated facebook page to accommodate our clients and respond in the quickest possible time.

                                    You can reach us on facebook @ https://www.facebook.com/donnaplaycom

                                    Regards
                                    DonnaPlay

                                    -1 Votes

                                  Donna playFalse advertisement

                                  I couldnt sleep one evening and was browsing Youtube for a movie and came across one that I missed seeing in the theatre recently. I clicked on it and it said It had been removed but I could follow the link and watch it there. I was directed to Donna Play and it appeared as though the movie was actually going to start when it cut off and said I had to register, simple, easy and FREE!! Like a fool I did this. Once registered it then explained that the FREE was only for 5 days. I decided ok Ill try it. I searched for the movie that I had seen advertised and it was not even in the playlist. WOW! I immediately called c/s and complained and cancelled. She told me ok, you are only going to be paying $1 as a donation. I thought Hmm isnt a donation my decision to make? I told her NO, Im not paying anything and she refunded my $1 with a confirmation email. After reading all of these complaints I will keep close watch on my account. I believe a class action suit is called for?

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                                    DonnaplayUnauthorized credit card charges and unethical behaviour

                                    On September 27th, 2015 I was re-directed to DonnaPlay.com site while looking for some movies on the web.
                                    It was very well explained that the subscription was free and no-charges were due.
                                    This did not happened since I was charged for 1.15 USD without authorization from me.
                                    Moreover they say I have to pay an extra fee (not clear how much!) To unsubscribe!

                                    This is my user name: [protected]@hotmail.com
                                    I want to be un-subscribed from this site at no cost and I want my 1.15 USD back.

                                    here what they say, when credit card informations are required:
                                    "Overview
                                    Regular Membership(based on 1, 350, 892 customer reviews) $0.00
                                    Total:
                                    $0.00
                                    Why do we ask you for your billing information?

                                    Because we are only licensed to distribute our content to certain countries, we ask that you verify your mailing address by providing us with a valid credit card number. We GUARANTEE that NO CHARGES will be applied for validating your account. No charges will appear on your credit card statement unless you upgrade to a Premium Membership or make a purchase.

                                    We provide you a SECURE Online Environment

                                    Unlike many companies on the Internet, we use encryption security technology. Our site employs Secure Sockets Layering (SSL) to encrypt your personal information such as credit card number, name, and address before it travels over the Internet. Your data is encrypted and password-protected, so no one ever sees your information!

                                    Never any Hidden Fees

                                    We make sure to provide our members with a detailed transaction history so that they know what they are paying for. Credit card information is required to facilitate future purchases only. No charges will appear on your credit card statement, unless you upgrade to Premium Membership or you make a purchase. By creating an account, you agree to our Terms & Conditions."

                                    Unauthorized credit card charges and unethical behaviour

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                                      • Om
                                        Omar Hussain Nov 11, 2015
                                        This comment was posted by
                                        a verified customer
                                        Verified customer

                                        Hi there.
                                        I am Omar..
                                        I wanted to tell you something...
                                        I registered in Donnaplay for watching a movie.. but couldnt find that movie on Donnaplay.. so anyways i decided to deactivate my account i mean to delete my account . And then finally i deleted my account.
                                        But then i noticed something. ..
                                        I noticed that even after deactiavting my account on Donna play ...
                                        The Donnaplay system is still reducing money from my account ..
                                        Today morning they reduced $1 from my account .. and its written internat5 transaction Fee..
                                        I dont know that even agter i deleted everytjing why is it still reducing miney from ACCOUNT. .

                                        I want yo to repky as soon as possible because this sone serious issue to me .

                                        I will be WAITING for your reply

                                        You may also call me on my cell phone and tell me how i can stop this from happening. .

                                        My email is [email protected]
                                        My cell phone is [protected]
                                        Have a nice day ahead

                                        Thanks and Regards
                                        OMAR

                                        0 Votes
                                      • Ma
                                        Madmommy888 Oct 01, 2015
                                        This comment was posted by
                                        a verified customer
                                        Verified customer

                                        This website just did the same thing to me. Nowhere on the webpage I was directed to did it say it's costs ANY money. If anything, the bold print "NOT BE CHARGED" right before you enter your information should have meant that this COMPANY SHOULD NOT HAVE IMMEDIATELY CHARGED MY ACCOUNT MONEY! Fifteen minutes after entering my information my bank's fraud detection center called me about this unauthorized charge otherwise they would have gotten away with it and who knows how many other charges. Yet when I called donnaplay's 800 number they have no record of me yet they had just tried charging my account. SCAM!!! I don't care if it's ten cents...this company has no right to take my money when it says NO CHARGE. I look forward to continuing my conversation with my bank's fraud detection center since no one at donnaplay could give me a reason why they did this and why they find nothing wrong with misleading and stealing people's money.

                                        0 Votes

                                      Donnaplayunauthorized withdrawal from Mastercard

                                      Today I Found that NOK 420 has been removed from my MasterCard in Den Norske Bank (Norway). I demand that the sum is returned immediately. I do not want any subscription from this site. The advertisement I responded to and gave my MCaccount number to- explicitly stated that there would be no charges, if nothing was purchased from the site. Your withdrawal is fraud, and if the money is not returned - my lawyer will contact the police first thing in the morning tomorrow.

                                      Odd Inge Steen

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