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DonnaPlay Customer Service Contacts

333 SE 2nd Ave #2000
Miami, Florida
United States - 33131
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DonnaPlay Complaints & Reviews

DonnaplayAds Everywhere

Okay, so I can't watch ANYTHING on putlocker.is without a DonnaPlay ad popping up and claiming the whole screen. It's so annoying! I want to watch a tv show without interruptions but I can't. I have done everything in my right mind to get rid of it but it always pops up one way or another. I suggest DonnaPlay stop this now!

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    DonnaplayWanting to cancel my subscription

    I want to canceal my subscription and I don't remember my email or password. So I email them awhile back saying that I never got a reply from them. And they are still charging me and now i have no money on my card from it. How can I get help?

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      • Da
        datcha Mar 18, 2016
        This comment was posted by
        a verified customer
        Verified customer

        You can email them at donnaplay and [email protected] to request a cancellation.

        Make sure to tell your bank to stop any payment. Simplest may be to ask for a new credit card number and have the previous one cancelled. It does have a cost (I do not know how much), but may be worth it.

        The street address they give is:
        333 SE 2nd Avenue, Suite 2000, Miami, Florida, 33131, United States
        It seems to exist (see https://www.reddit.com/r/ebooks/comments/3cqhdg/what_can_you_tell_us_about_this_donnaplaycom/), but may be only a mailbox.

        You do not have to believe anything they say regarding steps to cancel, or what your rights and theirs may be.

        0 Votes

      DonnaplayDonnaplay

      I signed in to donnplay because it said free trial in the page and when it came to giving my credit card number, it said that money will not be used unless permission is asked or something like that. But now, $43 has been deposited from my credit card. I cancelled the membership too so please refund my money back.

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        DonnaplayUnethical behaviour

        09-01-2016 DonnaPlay offers a free 5 days trials but it is not. When I've tried to cancell my account they made me pay 1 dollar because of my cancellation request and they have NOT an email or at least one that I can find easily. Moreover, when I've suscribed they tried to make "donate" money and it is very confused. Oh, and they don't have ANYTHING that they offer.

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          DonnaplayRidiculous!

          I wanted to download a video from another website, but got redirected to DonnaPlay. The website looked okay, so I decided signing up for a free account on DonnaPlay. It was on the beginning of August and they did not sent double check email until September. This site is actually poor, I did not find anything interesting at all. Then on October I received the pay check from my credit card bank. DonnaPlay charged $8 from my credit card for some premium account! I was so angry and cancelled the membership immediately. And the most ridiculous thing was they even charged $0.99 for cancellation!!

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            DonnaplayUnethical behavior

            There is no option to cancel your membership. You must call their customer service line directly. There is also no way to *not* donate to their preferred charity. There is no checkbox to uncheck. In general I detest companies that try to trap the average person despite their landing page saying there would be no unauthorized charges. Unfortunately, it did not specify that you could no cancel and that the "5 day free trial" would automatically turn into a purchase of a membership.

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              DonnaplayUnauthorized credit card charges, unethical behavior, hidden charges, false phone numbers, unclickable buttons, lying about products, etc.

              This morning way early at like 2am I was up with my girlfriend and thought it'd be fun to watch Monty Python and the Holy Grail. We look it up, Google Play doesn't have it as well as most other places I could buy and watch the movie and the right there at the top of my suggested websites is this site called DonnaPlay claiming I can watch it for free! Awesome! The movie starts, and immediately on the screen it says I have to make an account first. Ah, no biggie. Then the account says it needs your credit card information to ensure that you are from an area where they are allowed to provide this service for free. I was a little wary but they GUARANTEED no charges would be made UNLESS I join their membership program. Cool beans. I kinda thought to myself, how bad could an online company be? I mean if it's bad, I'll just cancel my account, if not, I might even buy pro! God I wish somebody would have stopped me. I cannot describe to you the tasteless deceit and just dirty tricks this company tried to pull on me. From the start, there is no such thing as a non-member, so I actually had to do a free 5 day trial (whether I liked it or not, this was what I signed up for). When I get to the site on my trial I think, alright this might not be so bad, but god was I wrong. They had every F-list movie you could imagine on the thing as well as terrible video games and the like! Never heard of any of the random junk I found on the site. But then I think to myself, who cares, Monty Python, right? Search bar, type it in, nothing. These rats lied to me about having the movie I made my account for in the first place. In fact, they don't have a single good movie on the entire site. They should be paying me to watch this garbage. This is when things get better. Remember how you're not supposed to be charged unless you have a membership? These people made it so the "My Profile" tab in the corner was unclickable and then I found another My Account tab that had my membership under my information. It had a "View" button for my membership details and it looked clickable but get this, NOPE! Good god how do I get rid of this thing? Finally I found under my PRIVACY TAB the button to cancel my subscription, BUT WAIT! It takes me to another page? Where'd it go? I'm having to play hide and seek to cancel my subscription, the rats. I finally see it hidden in the bottom corner of a picture. Here's where things get real good. Finally, let's cancel this awful thing. BUT WAIT AGAIN! It takes THREE DAYS to process a cancellation. Did you read that? THREE DAYS! So if I were to wait for a couple days before cancelling my trial, it wouldn't work! I'd be charge a membership fee before my account was cancelled. WHAT?! No, no, no, wait, get this, that's not even it. The thing says you can pay a small fee of $1 to get your account cancelled sooner than 3 days. Don't worry people, there's more. Right there on the site they say "Talk to our friendly agents 24/7" and they give you TWO phone numbers you can call, and get this, NEITHER OF THEM WORK. That's right baby this is scam central. These dirty no good thieves! Finally, I agree to the email cancellation that can take up to three days because at least I was cancelling my account immediately so I'd still be in the clear. The next page. "Sorry to see you go" (I'm sorry I came) "You can talk to our friendly agents 24/7" and listen to this. You won't believe me. They actually gave me another two numbers to call that were completely different from the first BUT HOLY GOD ALMIGHTY! ONE of them worked. 1/4 (or more?) phone numbers worked. God is real. I think I just saw a miracle. I finally get some kind of connection. Yes, please, I'd like to make sure my account is being cancelled. "Will you please enter in your credit card number so we can look it up?" WHHHHHHAAAAAAATTTTTTTT????? NO! How about my dang username! "Oh we've got you. Okay looks like your cancellation submission has been sent. Have a good day sir" Hold on hold on hold on. Alright, that took forever. My whole night was ruined. I didn't have muh time with my girlfriend to begin with and we just wanted to watch a dang movie and nearly got scammed for upwards of $10. We can't watch the movie and don't want to anymore since our moods have been completely ruined and our time has been wasted. I look at my Account Activity, they charged me the $1 fee to have my account cancelled even though that was for getting immediate cancellation rather than waiting three days. Can you believe it? I still can't believe it. I want that dollar back, yes it is that big of a deal to me, and honestly I don't want any other type of compensation besides seeing this website and everyone associated with it taken down. They used my card without my authorization, lied about why I had to give it to them in the first place, gave me no option about becoming a member so I ended up on some free trial, didn't have the movie they said they had that I wanted in the first place or any movie anyone would ever want (or game, for that matter), then made finding out how to cancel the dang account near impossible with hiding the button, multiple false phone numbers, and unclickable buttons, and THEN went on say it takes three days to cancel and account, which would mean anyone who waited a couple days to do it would be charged for a membership OR you could have your account cancelled (not even immediately, which I forgot to add, but they said it would be at the top of their priority to cancel the account. Unbelievable.) for a $1, and of course, to top it off, when I call them, they ask for my card again, the slime balls. But phew, it's done. Nope. You know what they emailed me today? Some BS about a newsletter. At the bottom it says I'm receiving the newsletter because I'm still a member. It's bad enough I got charged a dollar and had to deal with their time consuming, mood-killing, and night ruining trickery, but I'm STILL a member apparently. I want this site to burn. I said "How bad it could be?" and sure was in for a surprise. Everyone involved with it should go down. This is dirty no good scamming fraud of the highest degree. This site should be done and I want my dollar back. I wouldn't give these people a penny even or anything but a finger if I had the chance. PEOPLE DO NOT UNDER ANY CIRCUMSTANCES EVER MAKE A DONNAPLAY ACCOUNT AND FURTHER MORE, GET THIS SITE, THE PEOPLE, AND ANY SITE LIKE IT TAKEN DOWN. -Two of the numbers by the way were [protected] and another is [protected] The real number is [protected]

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                • Jake Neifert   Feb 20, 2016

                  I have search on the Internet for books about a phosphorus chemistry. Any title of a search book I have written on google directed me the donnaply.com, inviting to register and read for free. Moreover, their website was showing that even you may download a book. Prior to registration I contacted representatives of the company by telephone. I was informed that I may read any book for free up to 5 days. I talked with four representatives ad nobody told me that I will be charged. Contrary, I was ensured that the registration is for free. So, I have registered. As soon as I have registered, I realized that they do not have any of the books that I was searching for, even previously their website indicated that all the books were available through the donna.play website.
                  Therefore, I have again contacted the representatives, by phone, demanding the cancelation of my FREE registration. Yes, the registration was canceled instantly, but I was charged one dollar. So as you see, I was charged even I have register for a free access up to 5 days. It is the 100% lie and a scam and misleading to take one dollar.
                  Do not try to register donna.play they will cheat you in other ways. Stay away from them.
                  Find a reliable website. I rate this company zero star

                  1 Votes

                DonnaplayMembership

                5 minutes after registering for this website, I could tell it was a scam. I was lured to the website by some FAKE bookbub site which said I could read certain books online for free after I registered. I should have know there was a catch because you need a credit card for something that is free. However I registered anyway, with a card that has less than a dollar on it...LMAO, joke is on you Donnaplay!!! As soon as I completed that, it tried to force me to accept the premium membership, but I kept reading and ignored their 5 day trail period. BTW it is at the very bottom of the page to bypass. After that I went to the dashboard only to see that I have NO, NONE, NADA access to free content. They offer free software only, all of which ANY computer, cellphone, or tablet would offer you. This place is FOS and is only trying to get your credit card information. I would think once, twice, three time before doing it. I really don't know what I was thinking because I can use my library card to access free books online. I feel like a complete dummy. But that's ok, at least I had the foresight not to use my good credit card.

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                  DonnaplayFalse advertisements

                  Went to watcha film Glengary glen ross fon a link wihich said it was free. then showed a image of film loading and asked for card details, but no charge. Aftyer this sprung a media charge and gave me 5 days to cancel (no warning no back out) FRAUD had to pay $2.95 for multi media (what ever that is ) a RIP OFF The did not list above film so all was a lie then had to pay $1.00 to cancel Should be shbut down immediatyely, assets frozen and data frozen

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                    Donna Play.comFree service

                    THIS is a SCAM! It guided me from You tube I wanted to watch The perfect guy I agreed for the free trial, but then 5 days only pops up after, so I select any way. ONCE ENROLLED THE MOVIE DOES NOT EVEN EXIST! THEY PUT THE HOTTEST MOVIES AND RECENT THERE SO YOU WILL JUST SIGN UP!! STAY FAR FROM THIS COMPANY. THE CANCELLATION IS TIME SENSITIVE AND WILL SCREW YOU. JUST DO NETFLIX PLEASE. OR HULU MUCH SAFER AND CHEAPER!

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                      DonnaplayRegistration illegal and payment deduction

                      I was surprised to see payments going off my account for Donnaplay. ALL SERVICES YOU REGISTER FOR SEND AN EMAIL CONFIRMATION...THIS SITE DOES NOT. Surely this is illegal as anyone can use your email and password. Amazing that cancellations get you an email confirmation. This site is falsely registering and charging people and it needs to be stopped.

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                        Donnaplay — Membership

                        hi, I signed up for Donnaplay using my email address and paid for the upgraded premium service. My credit...

                        DonnaPlay.comNo idea

                        I cannot provide much information as I have no idea who this is, what the do regarding products or services, or anything what so ever as to what is going on. First of all is the fact they have my financial info without my knowledge. I think that's a case of I.D. theft. Second, I will call my bank today and stop payment on the account or debit card. I don't know yet the full extent of the danage. Third, I will pursue a Florida state or Federal complaint, request they be prosecuted for whatever the specific law provides for a consumers protection. In summary, in the last hour I discovered a charge against my banking account for $19.95, from a company called Donnaplaycom.

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                          DonnaplayTheft failer to return fraud transation in a timely manner

                          Someone stole our debt card number there web site accepted it and they want 5-10 days to return it on fraud and they think we should follow the cancellation process even though it is fraud. These sleazy people except fraudulent transactions and don't try to stop it from registering falsely and doesn't want to return it so they can collect interest. They are not following US law to use a debt card without a microchip. They are a bad people who refuse to return stolen funds in a timely manner.

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                            Donnaplayunauthorized credit card charges

                            I was looking for the film " Meet the Patels" a few days back. I found it on a website which lead me to DonnaPlay. The entire site is set up in such a way that one is induced into providing a credit card number. They reassure you by saying that you can have a free 5 day trial. And guess what, the movie was not available on Donnaplay, I quit looking for it out of sheer frustration and did not watch any other movie, they debited $1 without my authorization! I just went onto their website and cancelled my "Premium membership", which I never wanted in the first place. These are such awful scams.

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                              www.donnaplay.comThis website didn't have any free plans

                              Avoid the website www.donnaplay.com. I went there to subscribe for free movies, games and other stuff. I filled the form and provided my card details, because it was obligatory. But later the icon showed that I was subscribed for the $9.99 plan. I didn’t see there any free plans. They posted wrong advertisement in order to attract more users, but they didn’t have any free subscriptions. Be aware and better don’t subscribe!

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                                DonnaplayPremium Account

                                To be quite frank I am confused because I signed up on November 25 to start my free account on DonnaPlay and now I see that I my account was made premium without my consent and money has been charged from my credit card. They took 15.95 US for what exactly and without asking me. That's a felony. I'd like to delete my account immediately so that my credit card won't be charged any further. It also would be great if that money was returned to me.

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                                  • Pe
                                    petersil Dec 02, 2015

                                    Im curious, Wwhy dont You tell the monthly premium fee? Usually companies tell all the fees.That would be fair play!

                                    0 Votes

                                  DonnaplayContent theft

                                  Via satellite sites (including ebookbook.xyz) the site is claiming to give away free access to a book I wrote and published. The organization have no agreement with me to distribute my book, have never attempted to contact me and have never paid me. A link to the Satellite site appears in the first page of results when searching Google for "Linux, Apache, MySQL and PHP Performance End-to-End". This is only available from Google Play, Amazon, Smashwords and its affiliates. e.g. https://play.google.com/store/books/details/Colin_McKinnon_Linux_Apache_MySQL_PHP_Performance?id=Z3ciBgAAQBAJ

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                                    Donnaplayvideo

                                    This took place Sat 14 November 2015 I was redirected from youtube to Donnaplay not once but through seven different youtube videos that supposedly were unavailable. I signed up after a webpage told me I would not be billed and that my credit card info was needed to verify my address because the films couldn't be broadcast to certain countries. Subsequently, I was told I'd signed up for games which I had not, and that I'd been billed. Also, a UNICEF donation was proposed, with their logo, which I doubt now would have gone to UNICEF.

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                                      DonnaplayTv streaming

                                      I googled the walking dead hoping to watch season 5 episodes. Donnaplay came up with a link showing the to show with what appeared to be a video link to the show. Once I clicked it and filled in my information and gave my bank card details I was referred to the main customers search page. Unfortunately, when you then try to search for the walking dead in their catalogue I realised they dont actually have ANY walking dead episodes at all, let alone series 5. I found their link entiely misleading and had I know prior to my account info being taken I would NEVER have signed up because I only wanted to watch the walking dead show.

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