Domino's Pizza

Incident - 4-27-23
Staff involved:
Maria
Juan
Janette
Alejandra
Credit
Large 2-top pizza
Cinnamon sticks
Buff chicken w blue cheese

We have been longtime customers. We have a replacement order on-file at our local store #8485 in cathedral city ca 92234. Prior to the pandemic, 3 items were placed in my account [protected] to be replaced due to a previous error in the store. I would often call the store and confirm the credit was there. I spoke with maria as recently as last month and she told me don't worry. The credit is on your account. Just call when ready to redeem them. Yesterday I was sooo rudely treated by juan (manager) who basically called me a liar and told me yes he sees the credit but he can not honor it because it was too old! I asked him to call maria and he told me there was nothing else he could do. I am so disappointed with dominos and this poor treatment. Dominos should honor this credit as I was promised.