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Dollar Tree
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1.1 2961 Reviews

Dollar Tree Complaints Summary

92 Resolved
2867 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2961

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Newest Dollar Tree reviews & complaints

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L
6:00 pm EST

Dollar Tree management

The manager at the Madison, GA store is very rude to the assistant managers and cashiers. There has been several times when I've heard her cussing her workers out. She's not above calling them out or fussing at them in front of customers. There have been several occasions where she and another worker are in the front office yelling at each other. I understand now why so many workers have been in and out of that store now. The store is disgusting and the shelves are empty. I'm just sick of going in there and never finding what I need. All the workers are friendly except that manager. I feel so bad for the people working with her.

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T
12:41 am EST

Dollar Tree compliment

My family is from out of state and we were coming through Lincoln Nebraska and I needed to get a few things and we stopped at the Dollar Tree on North 27th Street. We walked in and the young lady offered me a cart and we communicated for a bit and then I went on my way. The young lady was putting things away and she had a smile on her face she was a delight and it was great being welcomed and chatted with and the same young lady that greeted me at the door was the same young lady that checked me out at the register. She was a complete delight. I just wanted to write about my families experience at this store in Lincoln and her name was Staci I had to look at my receipt for her name to give her recognition for her hospitality and positivity and then as soon as she checked me out then she went right back to work she was a delight and hard worker

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J
8:56 pm EST

Dollar Tree cashier

We went to the dollar tree in markham illinois purchased a lot and i picked a pair of sunglasses out that i liked with no tag the cashier was very rude said well u need to go find the same pair with a tag on it otherwise u can not buy it he was nasty told him nicely well only pair well then have to pick out a differant one said thats ok didnt even say thank u or have a nice day sometimes i feel they are very racist in there so i may have to go to a differant one with nicer customer service. The cashier name was kyle

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S
8:33 pm EST

Dollar Tree item on sale hershey's chocolate milk

I went to store #5160 first I would like to say that the shelves were not stocked they had the shipment still sitting in the boxes. I also purchased some Hershey's chocolate milk that was marked down to .79 . While at the register checking out the item did not ring up for the sale price so the person working the register asked for help from I assume the manager who was sitting in the office on her personal phone. While the manager was taking her precious time coming out of the office while still on her personal phone ( also the line is getting very long at this point) I walked back to the are where the sale price was hanging next to rest of the Hershey chocolate milk display and brought the price tag to the register. Once at the register the manager is still on her personal phone not even showing a bit of concern about the price mix up, the person at the register was apologizing repeatedly. Frustrated because the so called manager was not trying to resolve my issues and due to the several other customers waiting in line I ended up paying the full price and not the sale price even when the other customers had agreed that I should have gotten the item at the sale price. Not once did the manager or whoever apologized for the mistake . Needless to say I will not be returning to this store. If I am giving you my business at least have the common courtesy to listen to what my issues are.

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S
4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree unprofessional employee

I was at Dollar Tree #3124 in Austin, Tx at Parmer Ln. And Mopac/Loop 1. While waiting to check out in a backed up line with only 1 register open, the cashier named Ali on the receipt was talking on her cell phone while trying to check people out! She was a black girl. Completely unprofessional and frustrating! #1, cell phone time shouldn't be allowed except breaks, #2, other employees should be aware when another register should be opened because of long lines!

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M
7:20 pm EST

Dollar Tree finger paint

I purchased finger paint today and did my sons foot prints and handprints and let him paint. He had the paint on him for 2 minutes max and then I gave him a bath and within the two minutes of him touching it, his skin is completely stained.. I've used different soaps, makeup remover and it won't come off. My son is BLUE! I got it on my skin and it's stained me too.

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K
3:03 pm EST

Dollar Tree management

yes I am calling on the Carthage, Tx store 5727 I believe is the store number. the zip code is 75633.
The manager there(blonde hair in forties possibly maybe Debbie is her name) was BEYOND rude to her employee named Linda. Apparently the lady is new and messed something up and the manager started yelling at her in front of a line full of customers. Linda was trying to explain and ask a question and the manager told her she was not listening to anything she had to say. I have never been more disappointed in my life or wanted to never do business with a company before. If this was my grandmother or mother the manager spoke to like this I can promise you she would never see another paycheck from dollar tree again. This employee was elderly probably in her 60's and certainly did not need to be treated that way. As a manager you should know how to be professional and pull someone to the side and not do it in front of customers. As long as this manager is there I will not do business here. There was also a younger girl there maybe assistant manager and she was very rude as well. This happened today 2/14/17 about 2:45. Please take care of this matter.
Thank you
Kristy [protected]

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Update by KK9
Feb 14, 2017 3:04 pm EST

manager was beyond rude and unprofessional

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L
11:50 am EST

Dollar Tree ordered balloons for valentines day

I ordered valentine's day balloons at the mcalester, ok dollar tree last friday, today I go to pick them up and they don't have them. I filled out a paper friday with what I wanted and now they can't find it and of course they're out of what I wanted. Same thing happened last year. The cashier apologizes about it and I tell her they shouldn't take orders if they can't fill them and she starts to get rude saying she was trying to be "nice" by apologizing

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A
6:52 am EST

Dollar Tree cashier wasn't able to sell me products

I was told that if the coupon doesn't have the photo of the exact product that I am wanting to purchase, then that product can not be sold to me using the coupon. The coupon specifies that I can purchase any Tylenol product but it does specify below that it excludes certain Tylenol products; at which I was not purchasing that product that was an excluded item. I showed her that the only excluded items that can not be purchased with the coupon were those certain items, but she still told me she could not sell me that product with the coupon.
Date of incident: 2/12/2017
sales associate: Naomi
3217 S Alameda St.
Corpus Christi, TX 78404
Time: 7:09
Store # 5024
I am wanting an explanation as to why I wasn't able to purchase this item even though I was following what the coupon states what i can purchase and what I could not purchase with the coupon. I did not have any problems before purchasing the Tylenol item before now I do. Would really appreciate if I can receive a call back.

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P
3:00 pm EST

Dollar Tree the manager dollar tree rocky creek rd macon ga

She curses and screams and harrasses people who have never ever been anywhere near her store. She trespassed on my father's property. I am submitting one of the pictures of her tag from Wilkinson county I think. I sent the pictures to my email address with the county name. You need to fire her before you get sued. If I ever have another run in with her, then I will be including pictures of her on private property and her vehicle on a private residential road and there were about 6-7 witnesses to her ranting. You need to teach her the laws concerning everything to do with her store.

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T
6:46 am EST

Dollar Tree never properly stocked

The dollar Tree at 5110 Summer ave. Memphis Tn 38117 has to be the worst one in memphis. They never have anything in it. But all you see is boxes full of merchandise in the aisles fill with stuff and workers pretending like they working. If one of those boxes fall on me we gone meet in person Mr. Dollar Tree. I'm tired going across town to shop. I'm going to contact you every week till this is resolved.

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Cindy Barret
, US
Mar 04, 2017 2:35 pm EST

The Dollar Tree Store #05287 is just as bad. Aisles are full of clutter and a person in a wheel chair can not get down the isles due to boxes all over the place. At this store one assistant manager (Dottie) is very unprofessional and constantly is being rude and using profanity to employees and customers and their Corporate Office allows this.

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C
11:06 am EST

Dollar Tree home store brand bleach/customer service sales associate. shelby

After I was checked out and proceeded to grab my bags and gallon of bleach from counter, I swung around to leave and bleach flew everywhere! I dropped the gallon of bleach. It had a slit in it all the way across the front! I stood there in shock! My 20 year old daughter was wiping bleach off my face and jacket. I looked at the sales associate, Shelby, she just blankly stared at me. And then proceeded to continue ringing up her customer. I was very upset! How rude! I' ll take care of myself! Thanks! I told the sales associate. I went and got another gallon bottle of bleach off shelf and left. My coat as well as my jeans, now, are bleach stained. As well as poor, rude customer service, I am out a coat as well as a pair of jeans! Thanks Dollar Tree. I am already on disability! Dollar Tree is suppose to save me money not cost me money!

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S
6:05 pm EST

Dollar Tree management

Manager Jamie, intolerable conduct and manner on 2/7/2017 and two previous visits. Bottom line is this person obviously has no people skills. She should not be waiting on the public, as shes VERY RUDE, she should be stocking shelves at best. Two words "gruff exterior" rough voice/low in pitch, very unpleasant. Not to mention while I was standing in line waiting to checkout she was up by the office door hugging and kissing on some woman, disgusted me to the point I will NEVER shop at Dollar Tree again.

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M
6:57 pm EST

Dollar Tree managers

I shop dollar tree, alexandria, la, macarthur dr. location on a daily basis. there is a wonderful new associate just recently hired. the name in her badge is janet, I don't know her last name. she's very welled groomed and extremely professional and do friendly. she's fast and seems to take a delight in her job there. she just doesn't fit in with the rest. I witness your store manager, brandy, insult janet upfront of a ling line of customers and snatch a credit card out of a man's hand and shouted at him telling he was not using the credit card machine properly. I was appalled at her behavior and was embarrassed for janet and the customer. I have witnessed ms brandy shouting at get employees and even heard her on an isle opposite an isle I was shopping on talking so ugly about, what sounded like, another employee. your other manager, alicia.. I believe that's what her name is... she's so awful! the two of them have no business being managers for dollar tree... if you base their job security with numbers, let me tell you, a lot of us are going elsewhere due to their ugliness. its a shame how they behave as managers... whoever the manager is over those two myst come and meet ms. janet, she's the only reason I will continue to shop that awful managed store. I was in there today and heard alicia say m, with a store filled with customers "no one has a badder attitude then me". she went on to say "and I don't care if they don't like it. I walked out the store and didn't make a purchase today. my daughter advised me to make a complaint. they should be fired. that ms. brandy was no where in site.

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S
2:27 pm EST

Dollar Tree the store in kosciusko, mississippi is being kept in horrible condition.

This is about the store in Kosciusko Mississippi. The store stays busy for the most and shelves are half way empty the majority of the time. I was in the store 2 days after the truck had been delivered and the pictures I am submitting will show you the deplorable look of the aisles. This is 2 days after the truck has ran. There was 1 cashier with over 9 people with buggies and the manager was outside sitting in a chair smoking a cigarette and watching. There was no one else at work. This store could make so much more money if they would put out stock instead of on floor or in the back storage room that is full at all times. In this store you always have to check dates especially on cakes and chips. I think it is because it sits in the storage room too long

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D
10:43 pm EST

Dollar Tree customer service

I'm a dollar tree person who enjoys going everyday, today I went to the one located at 3400 S Archer Ave in Chicago Il I went at about 740 pm there was a Adrian American employee working there a little heavy set she yells at me while customers are there not there cashier number 3 I said oh you have the wrong light on number 2 so than I was first she tells the other Customer comet over here I'll wring you up turned the 2 off and turned on cashier number 3 I'm a people person so I still said to myself I forgive her I tried to make her, smile and Ridley with serious face said do you want a bag my thing is being a supervisor in the medical field I couldn't have anyone work with me that has no Customer Service I hope I don't see her there again I go to dollar practically everyday.

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Lauraroman49
, US
Sep 16, 2018 10:59 am EDT

Im a dollar tree person i love coming here looking for different item they have out all the time it helps save us money on items but last week i went to the dollar store on acher and ashland looking for this one item they didnt have it so i went to the other one on 3400 s archer i went in there they said good morning to me and i went in the alias looking for that one item i been looking for so i seen a worker her name was samantha and i ask that did she have the item what i was looking for and she yes i do let me get it for you ok so she went out of her way and got the item for me she was very helpful and nice i give her five stars ill tell everyone come to archer and damen

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B
11:22 am EST

Dollar Tree district manager

My name is Brandon Brady I am a store manager in huber heights Ohio. I transitioned to Dollar Tree from Family Dollar, and I injured my back here at work and have a current workmans comp claim. And my DM does not offer me support or even abide by my Dr. restrictions. My back has gotten worse since becoming employed by Dollar Tree. They threw away my personal back brace while I was in Columbus for managers training. And will not supply me with another, yet Family Dollar Manager can still order back braces with store supplies. I feel targeted, and bullied by Tyler Kritsch my DM, he comes down on me for getting behind but gives no support knowing that my back is hurting. I still have to unload the trucks and stock the majority of my store. I can only do so much and when hurt even less, but I still work as hard as I can even when it results in a trip to the ER after work. I'm tired of being bullied by this DM and need support to get my back healthy again.

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T
8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree manager lea was extremely unprofessional and rude to my children

I was in your store today located 1212 W. Dundee Rd. Buffalo Grove IL. Around 5:30pm. The "Manager" Lea rudely and loudly yelled at my 8 & 10 yr old boys. My younger son accidentally dropped something from the toy isle and she abruptly comes flying at them and loudly shouts "pick that up and DO NOT mess up her isles, she has to go home tonight. She also yelled at my son telling him to NOT use his heely shoes in her store." She rudely went on telling them "if you take something off the shelf you better put it back the way they found it." She then tells them again she'd like to go home tonight - kapeech." Both my kids were in shock like a deer in headlights. Lea turns around and I'm standing right behind her, little did she know. I told her never to talk to my children like that again explaining how unprofessional she was and it's my job as a parent not hers. (My kids did nothing to deserve this!.) I then went on asking her why she felt the need to yell at my kids and she told me she didn't care and because it's her store and she could! I went to the front desk asking to speak with a manager and the kind cashier lady referred me over to Laverne. I explained my complaint and she apologized. My 10 yr old son didn't even want to buy his toy or ice cream he originally came in there for. He was just so upset at getting yelled at for absolutely no reason! The so called "manager" Lea should not be a role model for your company if she's gonna be extremely bitter towards kids. I will NEVER step a foot in that store! She ought to be ashasmed of herself!

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Cindy Barret
, US
Mar 04, 2017 2:40 pm EST

Dollar Tree Store # 05287, is the same issue Assistant Manager Dottie is very rude to children and adults and especially rude to handicap people. Store #05287 should be shut down for not complying with the ADA Act and DHEC and OSHA should step in and see the violations in the store. I have contacted their main several times and nothing has been done yet concerning possible violations of Federal law at this Dollar Tree

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B
5:30 pm EST

Dollar Tree service

Store number 1004 Everett pa, my family go to this store offen I was in the store with my kids and there was a lady stocking my boys tryed to go down the isle and said excuse me and she didn't move so I had to get a couple thing in this isle and I said like the boys did I guess she got made because she didn't want to move she was stocking popcorn and throw the bags in the box almost hitting me I said nothing and walked over her and went on my way while I'm in the next isle I here her tell someone why are you coming down here you know I'm stocking and then told the lady she just said that because some guy just walked over her so after I let here know I could here her talking about me im right here . Anyway as both workers was laughing at me I asked for the manger and much to my surprise the scound lady was the manger so I asked for the works name they both laughed and said Sally the manger name tag said ash so after I left the store my brother and sister in-law was out side the store getting ready to come in so I stop to talk to him and the manger comes out side and I had to leave or she was calling the cops I told her I'm talking to my brother she laughed and give me the thumbs up ty Ben [protected]

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2:26 am EST
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Dollar Tree termination because of managers mistake

My name is Teresa Espinoza, employee # [protected]. I was working at dollar tree in Tucson, Az store #06622. We recently got a new manager named Jessica, I don't know her last name. On the 23 of Jan. I needed one dollar bills for my register. She brought me 20 ones but didn't stick around for me to count it or to take the 20 from my register. She said to just hold onto it because she was on a conference call. Being a 20 dollar bill, I put it in my back pocket so I could give it to her when she passed by again. We both forgot about it and I went home at the end of my shift. About half hour later I realized I still had the 20 and started walking back to the store when Jessica texted me about the money. I told her I was on my way and would give it to Franchesca and let her know what it was for. The next morning Jessica asked me to come in before 10 am so I did. She wouldn't look me in the face but said Robert wanted me to write down exactly what happened so I did. Later that same evening she called me in again and said Robert wanted me to re-write the letter on company paper. I asked what was going on and she said nothing, that he needed it to explain why she was 20 short but that everything was OK and not to worry. As soon as I signed it she said I was fired because it was considered theft. I can guarantee you I have never stolen from your store. I love my job and I want it back. Being the manager, per policy, she was suppose to stay and watch me count the money she gave me and taken the 20 from my register yet nothing happened to her for being negligent but I get fired? She should have been terminated if I was terminated. If she got written then I should have been written up. I want my job back if it's possible. I love my job and the customers. Being bi-lingual was a plus because alot of our customers don't speak English. Jessica has said loud enough for our customers to hear that she was ready to tell everyone to get the hell out of her store. She refused to assist a customer on her first day at the store. I'm not trying to take her job, I just want mine back. She's also stated that if I said anything about this that I wouldn't be allowed back in her store. I don't understand how a person with mental problems can manage a multi million dollar corporation and changes her mind about policy more than anyone I know. Never has any previous manager brought me money for my register and not stayed for me to count it and take the money the register owed. Please help me with this situation. I love my job and I want it back.
Thank you
Teresa Espinoza #[protected]
[protected]

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Update by teespinoza.1928
Jan 28, 2017 8:39 am EST

It's a shame when an employee gets terminated because of a managers negligence. They aren"'t the only people needing jobs. To make something clear, theft is to intentionally take something that does not belong to you and to not return it. Dollar Tree needs to re-word that part of their policy.

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Terra mickey
, US
Jul 24, 2020 9:30 pm EDT
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Whst if there is no proofyall playing with people lives.

Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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