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Dollar Tree
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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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Newest Dollar Tree reviews & complaints

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C
9:20 am EDT

Dollar Tree manager helper

At store 1127 MT sterling ky
There is a manager there by the name of kerry, she is extremely rude to her employees she talks down to her employees like they are beneath her. I heard her scream at her managers everytime I have came there to shop. This poor store has gone through "hell" their loyal employees deserves respect and a break. I have spoken to their upper handed manager once before when I was in there to complain on her and he acted like he didnt want to do anything about it. Thus is such a great store and have wonderful people in here working but that woman is evil! You all need to get her out of there !

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J
12:52 pm EDT

Dollar Tree the experience working here. please help us

I've been working at the Dollar Tree Store #4273 for half a year now and I'm on the verge of quitting. Our district managers do not care about their employees or their customers. There has been no functioning A/C throughout the entire building for MONTHS-including our warehouse which contains all of our merchandise and food, (our district manager has told our employees that if we're hot then bring a fan from home), the bathrooms have been out of order for months, the ceiling has been leaking inside the warehouse and inside the office, and we're overworked while being short staffed, it's ridiculous. I've been trying to reach out to corporate about these issues but I've had no luck in contacting anyone. I come to work almost every day regretting not calling out because it's so hot inside the store, me and other cashiers have had times where we thought we were going to pass out on the job. I don't like the way this store is being ran, it's almost like we're just pawns to them. They don't care if we get a heat stroke or if we constantly have customers leave while shopping because the store is too uncomfortable to be in. I really hope that these issues, especially our A/C, will be fixed soon but I highly doubt it. They won't realize it's a problem until someone gets hurt.

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M
7:09 am EDT

Dollar Tree theft and sleeping on the job

Youssoupha ASM at Dollar tree in store 4512 gathers merchandise in a bag or box and stores it at the 2nd emergency door in the back of the store out of camera view and he puts the merchandise outside where when he us done with his shift, he picks it up.
He also sleeps in the break room and is constantly on his phone all day not paying attention to customers and employees. The safe is always short when we count for his shift and he never knows what happens. He ends up blaming someone else. I'm tired of his attitude. Please can something be done about him?

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T
6:59 am EDT

Dollar Tree store

The Parker Co. Dollar Tree store on Main St. & Parker Rd is a mess. The manager there is abrupt and mildly inappropriate with his comments and humor. The store is never well stocked and there are always boxes of product stacked in the aisles that block shelves and that u cannot access the products inside them. They do not man the registers well and lines are often way too long. The staff is unfriendly and never smiles and are incredibly unhelpful and act put out. When I was in there the other day one of their stock boys was standing in the aisle where he was suppose to be stocking shelves but instead was playing on his phone, eating and smelled strongly of marijuana.

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1:43 am EDT

Dollar Tree plunger

I was shopping today at the Dollar Tree in my town, (the only one), and as I was looking through the cleaning supplies aisle, I came across a plunger that looked as if it had just come out of a toilet, very dirty and faded. Completely disgusting. I still can't believe what I was seeing. I can't believe someone would put this on a shelf and try to sell it to someone.

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8:15 pm EDT
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Dollar Tree I had a cashier at one of your stores disrespect me by calling me a idiot.

On August 2, 2018 I was shopping at Store # 5810 located at 4300 S. Central Avenue Los Angeles, Ca 90011.
I had your cashier Shalonda call me a "idiot." when I tried to give her back a bag I did not need. The whole incident was done in front of the security guard Mr. Merchado. I complained to the store manager "Mirna."
I told her for rude and disrectful the cashier had treated me and I told her I would file a complaint with the Corporate Office.

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V
6:37 pm EDT

Dollar Tree service

At store #6757
The store as been absolutely filthy for the pasr few of months...I think it is the same spill marks, dirt, trash and merchandise on the floor that was on there a few months ago... It use to be so clean and organized... And the workers use to be so pleasant as soon as you walk in... Today the cashier was on her cell phone while she was ringing up customers...a worker that was suppose to be putting out stock was on her cell phone after standing around leaning up against the product for 10 minutes talking to another employee named Stephanie...I know her name because she checked me out and was rude AND put chemicals in with food... What happened to this store? The only one that was pleasant was an older lady with glasses...I think her name was Rebecca...I thought I would go there one more time in hopes that it had improved but never again.

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J
9:14 am EDT

Dollar Tree customer service

Hello,
I had called your Milford MA store at 122 Medway Road and spoke to a Linda when I called. I asked her if they had any 5x7 frames since I would be coming in to but a good amount of them. She quickly brushed me off and said call back in 10 minutes because she was in the middle of something. I then asked if there was anyone else who could help me she said no they were all busy ringing. I made this phone call 8/2/2018 at 1pm. I said ok and I called back 30 minutes later. I again spoke to Linda who gave me the same answer. I then asked to speak to a manager and she said she was the manager. All I wanted was a simple yes or no if she had frames instock. And she wouldn't even do that for me! What kind of customer service is being provided at this store if even the manager speaks to customers this way. I will never go back/call this store again. Today I called your store but the one at 146 S. Main St also in Milford, MA and spoke to a lovely lady who said that yes they have plenty of frames and when I spoke to her about your other store and Linda she said she was not surprised!
I would love a response back either by email or mail

[protected]@gmail.com or

Jessica Ross
17 Hawthorne Drive
Franklin, MA 02038

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A
9:58 pm EDT

Dollar Tree very rude supervisor/violent also date 08/02/2018 time 08:50 pm

Hello,

I went into Dollar Tree to buy hand soap & candles. I saw a lot of the stuff from Assured Antibacterial Moist Wipes was ripped open & stolen. So I went to two women who worked there & asked "hi, who is the boss here." This women told me & (let me say I've gone to this Dollar Tree for year's & she has always been rude to me & other people shopping there), so I told her about the Assured Antibacterial Moist Wipes & that the people who work there should remove it so other people wont be buying stuff that was stolen & most of it is gone from the packages. She said 'there's nothing we can do about it" in a real snotty voice. Then looked back at the other women chatting away about whatever. So I honesty said "you know you are a real B" which wasn't right, but yes I did. She said it right back & started laughing. I then said "I am going to report you to the corporate." She said "you can, they wont do anything."
Got to the cashier to buy the stuff & saw her passing so I took some photo's so the corporate office can see who I am talking about. Bought the stuff, and started to go towards the door to exit. She came up to me, punched me in the face, & took my phone. Said "you can't take photo's of me!" Said it over & over. I said "yes I can, & am only taking them so the corporate office can see who I am reporting about." I said "give me my phone back" She wouldn't so I tried to grab it from her right hand about 3 time's, & two staff who work there grabbed me & pushed me those time's. She took my phone & through it on the ground. I asked people to call the police, & no one did. I picked up my phone & said "I am calling the police for assault." She said "I am calling also for you taking photo's of me."
I went to the police station & reported it. I said "I do not want to press charges, I just thought I should call, because of the assault & she said she was calling about the photo's which is legal to do as you now." A officer told me that she can press charges because I assaulted her. Which I did not. He said "you can be under arrest though because she said it." The officer said "you will not be arrested because you said you didn't want to press charges though."
She didn't want to press charges because I would of had her arrested, & it's on camera.
The officer also said "tell the corporate office about this & send them the photo's of her. Most likely they will let her go, because of how she acted."
That is a good Dollar Tree, but staff need to learn how to show respect for people who shop there. I was wrong for saying the B word, but she was wayyyy more then wrong for what she did. Also I had seen her in the past. Rude to me & other people shopping there.

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J
2:01 pm EDT

Dollar Tree employment

I applied for a position at your Dollar tree on 12th st in Nampa ID. I was told that they were not hiring ..only seasonal and not to hold my breath since she had a stack of applications..they had a stand in the store to fill out applications and signs saying they were hiring oart time positions. I told the manager I was on SDI and was looking to start out part time available any days any hours ..positions ..etc..I am very qualified..gave her my resume and was king to her said I woyld not mind working for minimum wage and am very flexable and reliable. She was very rude and unkind to me. Pretty much would give me the time of day. Please tell me why a manager would act this way to me and let me know if this is true. I know i was not even considered or given a chance. Why was I treated so cruel? Is there any jobs avaikable for me? Please look into this matter...Thank you so much! Julie Parker. [protected]@hotmail.com. [protected]

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SeriouslyNow1952
, US
Aug 02, 2018 3:37 pm EDT

Maybe you didn't get the job because you're so freaking illiterate that it would be hard for customers to understand you.

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T
12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree service

I placed an order online on 7-19-18 and received notification that it shipped on 7-28-18. the order was scheduled to be at the store on 7-30-18 according to information obtained from Dollar Tree. On 8-2-18 which is today I still have not been notified that the package has arrived. I called the 877 number and was told again that the order should have arrived at the store on 7-30-18 and because they were updating their systems I may not have received notice. I was then instructed to call the store. I called the store located in Bowie, MD and the phone rang about 15 times, it then begin to ring busy. I called back several more times and it continued to ring busy. Not sure I order from Dollar Tree again. Very disappointed.

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11:30 am EDT

Dollar Tree employee rights

I have been discriminated against and harassed by my manger Carmen. She wrote me up for excessive abscence. This was so unfair towards me because I have provided medical excuse documents and informed her about emegency call outs. She had approved of it all. The moment she caused me to lose two days of pay she decided to write me up because of one day that I could not work. I get written up for discrimination and retaliation. She knew I could not afford a baby sitter because she cut my hours so of course how could I not call out if my Grandmother is sick and cant baby sit. Humbly I signed the write up and went home. Days later I came to realize she only wrote me up as excessive abscence to cover her mistakes.

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SeriouslyNow1952
, US
Aug 02, 2018 3:51 pm EDT

Just show up and do your job and you won't have these problems. A company needs to know it can rely on the people they are paying to show up and work. It's not the company's fault you can't afford to pay your bills.

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D
1:01 am EDT
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Dollar Tree rude/disrespectful cashier and manager too, locking door @ 10 min. til closing time

PLEASE view the surveillance video at register PLZ, before it is erased time/date Wed Aug 1st @ 8:50, Manager had locked door and walked away, saw me coming...I looked at my phone and then asked the ppl standing outside havin just come out the door what time they had, "They said, "They" (workers inside) wanted to close 5 minutes early. The manager unlocked the the door as I stood there staring in, I grabbed 3 items...I began to count out change --the cashier was very very very RUDE RUDe--making disgustin faces at me and my coins as she-just laid it on big register area, I said I was a teacher and down to my last few funds as I laughed, smiled and was happy that I washed the coins with water and vinegar before I brought them because the coins were very really nasty dirty- Cashier Rudely and attitude said YEAH I can Smell it, , and proceed with attitude, rolling her eyes, smacking her mouth in disgusted and acted like she was not going to take it(my counts I counted out and had cleaned), but as her side kick friend manager looked oddly at her, Cashier snarled at me .Cashier said LOUDLY and very MEAN to me, "Ya KNOW THIS STUFF gonna have to go to the bank"!---she proceeded to not respond, as she was refusing to put in into her register as though she wasnt goin to take it (PLZ WATCh the surveillance VIDEO) I said serious, what ur not gonna take it...? Cashier crossed her arms at me as though, NO she wasnt as she looked at the manage standing at the door, Casher said, "UM YES YOU Can GO!...I said, where my recept, I'm not leavin without my receipt, ...Cashier grabbed coins forcefully off the silver register place as she throw them into her register, some actually going to the floor, she didnt bother picking them up and slammed the register closed as she handed the receipt I had requested, after, as I mention, she told me "i could GO"!, , , , , I told her I have never been treated as rudely by an individual---this explanation DOES NOT touch the just of how mean she was--- ...PLZ watch the store surveillance---she handed my receipt to me at 8:53, as 2 other ladies were standing outside wanting in...I will have to call tomorrow to explain fully about the horrid behavior the cashier displayed- (Her name tag said (TIFFANY) but the recipient(sales associate says) Casey.

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J
9:35 pm EDT

Dollar Tree shift manager

On 08/01/2018 @ 4:45pm after working over 4 hours w/o my break I as informed I had to leave my shift was 12:30-5:30 the shift manager when I my shift started neglected? to ask me if I would like to leave earlier since there were to many hours used and Scott informed Millie to cut hours. I'm not sure this is kosher, can they change my schedule after it has been posted. W the evening shift manager handed me the phone while I was in the middle of a customer transaction and Millie was screaming at me where the customer could hear her. Also as a result I will be losing an hour on 08/03/2018 & 08/04/2018 is there a regulation in the employee handbook, also what can I obtain a copy? also Millie clocked me out 7/28/[protected]@ 9:50on but is actuality finished @10:10, she was worried the st.it's manager would get mad.

James Frank Hasenfus
2111 Swarr Run Road
Lancaster, Pa 17601
[protected]
[protected]@comcast.net

Store #07358

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6:17 pm EDT
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Dollar Tree manager, customer service, warrensburg missouri

I went to Dollar Tree today, August 1, 2018, and it may be the last time I go for quite a while. It didn't take me long to get what I needed and check out. When I got to my car somebody had parked so close to me that I couldn't open the driver's door. She was way over the line. If her car hadn't been bigger than mine she would have torn off my mirror. I went inside and asked the only cashier if he was the manager. He said no. He was really busy since he seemed to be the only employee in the store. I went outside and tried to get in my car but it was impossible. Finally, I saw two women coming from the back of the store with a large wheeled cart. I asked if either of them was the manager. One woman pointed to the other and said "she is". I followed them into the store to tell the manager my problem. I was hoping she would announce on the PA that the person parked next to me needed to move their car. She wouldn't even speak to me. She told the other woman to take the cart into the back. She then ran over and started blowing up balloons (I'm sure that was really important). She kept turning around and looking at me like she was terrified I was going to hit her or something. She didn't want to hear my problem or try to help me with a solution. I waited almost 45 minutes for the woman to finally get to her car. I couldn't understand why the manager couldn't listen to my problem and make a polite announcement over the PA for the driver to move their vehicle. It was a simple request.

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12:37 pm EDT

Dollar Tree store being dirty

Went shopping at the Old Bridge Store today and I could't believe how filthy the store has become, it looks like the shelves and flood hasn't been cleaned in months, I also noticed the refrigeration unites had mold on the bottom of the shelves I don't know whats going on there but the Board of Health would shut the store down in a heart beat. I noticed that the shelves was disorganized and half empty also boxes were in the walk way causing a hazardous condition. I know Dollar Tree has a good product and has reasonable prices but people will not shop at a filthy store.

Thank you.

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Andrei S.
, US
Aug 02, 2018 11:07 pm EDT

Yeah, no one who work's there does want to clean it up at all I noticed.

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M
7:59 am EDT

Dollar Tree complaint

Why is it that there is more stock in the stock room than on the shelves. Week after week this store always has a stockroom overflowing with product and on Uboats than on the shelves. Yesterday it was pouring rain and at least 3 people at work no customers except me and possibly 3 more yet no employees were even trying to put out stock. I heard a manager from another store made the schedule for this location which does not make since since there is a manager at this store. It is really disappointing since it is newly renovated for it to look like this all the time. I sent you an email a couple weeks ago about the second issue and as you can see the Uboats and stockroom is still the same.
This is the store on McClellan Blvd in Lenlock, Al

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3:38 pm EDT
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Dollar Tree unprofessional manager and employee

My husband and I went into the dollar tree in Baltimore md at Fallstaff shopping center. As I entered the store the manager who is an AA male he wasn't wearing a name tag nor would he provide his name anyway as I walked into the store he kept staring at my purse which made me feel very uncomfortable. I mentioned it to my husband and my husband stated don't worry about it as long as he doesn't say anything to you. An employee who is also a AA male heavyset. He was wearing a sweatshirt over his uniform so I his name tag wasn't displayed. Anyway the employee overheard my husbands conversation and approached my husband. My husband turned to him and said "I wasn't talking to you, I was talking about your manager." The employee started getting irate asking my husband did he have a problem with him. My husband told him that he didn't want any trouble and for him to leave him alone. The employee kept tryna get in my husband face talking about "we can take this outside and I could kill your [censored] [censored]." I immediately got between them and told the manager "sir it's not that serious have a good day. The employee still insisted on making threats towards my husband. I said to the employee "sir have a blessed day." The employee looked at me and said "you to and if you keep running your mouth you can get it to just like ur husband." I then proceeded to look for the manager at the front of the store. My husband located the manager and the employee in the back of the store. In the midst of their conversation the employee started squaring up at my husband telling him "we can take this outside." The manager began yelling towards the front of the store for someone to call the police because he wanted us out of his store. I proceeded to tell the manager what his employee said to us and he told me that I was lying. As my husband and I were walking out the store the employee was still yelling and and being very disrespectful to us and the manager was standing right there and did nothing or said anything to his employee. I have never been in a store and been so disrespected in my life I really felt my life was in danger.

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3:34 pm EDT

Dollar Tree too hot to shop

Dollar Tree Store 2209 How can a multimillion dollar company allow there employees and customers be in a store with no Air Conditioner. I praise the people that work at this store. The young lady (Cher) working the register has a small fan to keep her cool. Its sad that your Co. do not care at all how hot it is. I tell you what you do go home cut your oven on stick your head in it that how hot it is in that store, I shop there all the time but I might have to take my business elsewhere since you don't care about the employees or the customers. Shame on you Dollar Tree.

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3:32 pm EDT
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Dollar Tree employees

I was in your store yesterday. There was a black lady with her small children blocking the path where you couldn't get by her. A older white man told her. " get your fat [censored] out of the way. ". Than a older white lady started yelling at him. The cussing than started from the man and white lady. The employees were watching not doing anything about it. I was scared that it was going to turn into a type of violence. I asked the employee to check me out and I left. I felt that YOUR STORE did nothing to protect the customer and the children. I think the cops should of been called and the man escorted out. There is a lot of crazy people and it could of turned out bad. I'm really disappointed in the way YOUR employees let him talk to the lady. I was offended and I'm sure everyone else was.
Thank you Debbie.
Ps I will shop at your store again but not anytime soon.

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Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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