Complaints & Reviews

manager was talking loudly on her cellphone

The manager was supposedly arranging stock on a shelf in the Easter section but she was on her cell phone from the time I came into the store until I left (approximately 35-40 minutes) and it was very annoying and she very obnoxious. I mentioned it to the lady at the cash register but her reply was.."she's the manager". Others in the store were making remarks and were amazed at how loudly she was talking and at one point she even spoke profanity.

I feel this practice with a store manager is totally uncalled for and should be dealt with appropriately. If I talked on my cell phone for even one minute in my workplace I would be reprimanded and possibly terminated.

uneducated mgmt.

Apparently Dollar Tree is more concerned about making money than it's employee's that it brings on to" work' at these stores. A new store recently opened up about a week ago now and the Mgr. that they choose to run the store is a joke!! An email was sent to her and she had no clue what the word surplus meant!!! HELLO!!

  • Ef
    efingsimple Feb 05, 2011

    Speaking of uneducated... you sound like you're a little bitter that you didn't get the job. You must be an employee since you see what goes on in the back office. Mind your own business. And yes, most of the managers hired do not have a degree. It's not required. Get over it; the job is not difficult.

    0 Votes

unprofessional & hateful store mgr

I was in store getting graduation balloons for my son. The poor cashier had a long line so I asked him to call someone to help me. This woman came up with a scowl on her face from the beginning. I asked if debbie was in because she is always so nice & helpful she said no (Hatefully).
They had some aired up but I asked if they had any blue ones because my sons colors were blue/silver. She said (Hatefully) no all we had was what was already blown up. Then I asked if I could get some fresh ones because I didnt want air to go out because I had couple days before I was going to use them. She said she'd just put some more air in them. So she did except for a couple then I saw another grad balloon she failed to mention & requested that one. When done I noticed they had some blue ribbon which I requested be put on for my son's colors because the ribbon on the ones she gave me were white she said that was for the ones they blow up later. I asked if I could get some & that I would put them on. She turned & told the cashier (Tommy) to help me & then went on her merry way-no explanation-nothing except hatefulness as if she was annoyed & shoved me off on him. He was very nice. This lady's name escapes me but I know it starts w / an 'm'-misty, melinda-something-anyway she does not need to be in that position with that attitude. The cashier told me she gets into it w / some female customer everyday. Also, the store was extrememly hot as if trying to conserve or something. Mind you, this arkansas-home of humidity & very hot days spring, summer, & fall. If she remains in this store I will not shop there any longer & ill tell others. I have shopped @ your stores for years. The first time I knew of u it was in nj. When I moved back home to arkansas & found out they were getting one here I was excited. Now im disgusted. After the expansion of the store-which I always thought it needed - I got excited too because I remember all the deals/diff items u carried in nj. This mgr needs to go home & be mad/sad/disgusted/hateful by herself - not in the public arena. I dont care if it is 'just' a dollar store-customer service & satisfaction should still be top priority in any business. Thank you for your time.

  • Sh
    sherry luebke May 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I believe you, but remember these employees are making minimum wage and resent that fact. I have worked in several Retail stores for the holidays and we were way underpaid and overworked!!! I don't really blame the employees for their attitude, but should be somewhat nice I agree.

    0 Votes
  • Pi
    pink_lemonade Jun 18, 2010

    This has happened to me at all of the Dollar Trees that the employees are rude. I wishsomething could be done about it! Check out my complaint too!

    0 Votes

managers

I was currently emplyed at dollar tree.The managers are ignorant women.They treat their emplyees like crap...

poor management

I live in the area and frequent the Dollar Tree Store by the Mall of Georgia in Buford. On several occassion...

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unfair practices to the existing employees

The Dollar Tree located on 1206 Beryl st. in Redondo Beach California is racist and they only hire family which is against company regulations. The store manager Frank M. took over the store in August 2009 and quickly turned it in to a mexican run store. He promoted a cashier named Yonari Dorado to assistant manager and a few months later Frank gave Yonari's sister's boyfriend Chris a job at the expense of other employees hours. I just recently learned that he has also given Yonari's sister Erika Dorado a job. I think that something should be done about this because it is not fair to the exsisting employees.

assist. manager - julie

At the Lapeer Michigan Dolllar Tree Store, March 30, 2010, I was returning excess items, that were from a 100 person, baby shower. A very nice cashier, Amber was her name, was very nice and helpful. She was counting items to be returned, as so I knew how many items, I had to buy, in exchange. Another cashier, I do not know her name, told me and Amber to just stop what we were doing, and to move the line along! She was very snotty, so I explained to her, I had to know how much to buy! So I went on with Amber counting the itmes, and then we agreeed on 52 items I needed to buy. I happily filled my shopping cart. Next was the wost day of my life in years, I was verbally assulted by an assistant store manager, Julie. I was told by her, (Julie) that some of the items I was returning, were USED, at the baby shower, (that they were on the tables and used) and I was trying to "scam" her. They were glass candy dishes, with glass lids. I had purchased over 50 of them and was returning 12 of them. I was standing there with almost $1, 000.00 in Dollar Tree reciepts, purchased over a 6 month period, and was shocked at how I was being treated. I had reciepts for all the items I was returning, and she was not interested, at that time. The store check out line was full, I was very embarrassed at how I was being spoken to! So I asked Julie, if she had an toll free number, I could call to corporate, to complaine about this matter. She tore the Dollar Tree.com paper off the check out stand, and basically threw it at me. I asked her again, politely, for a phone number, that I did not want to go online, and she then said, "Well most people do have a computer and internet." Again, I was shocked at this attitude, like I was a poor person or what she was thinking I do not know... I told her that I indeed do have braodband, but, I wanted to call as soon as I got to my car. So, she then pulled the paper out of my hand, so fast, she reopened, a healing split, to a finger tip. I was furious, as this hurt!! I felt like going nuts. But I did not. So She circled a number on that same paper, and threw it at me, once again. Next an item, I honestly thought was a Dollar Tree item, (pack of wooden clothes pins) was discovered in the retured items, by Julie, and she asked another lady who was working at the time, "Is this ours? I 've never seen it, have you?" and snotty like, they both said "NO it's not ours". Julie threw the package of clothes pins at me. She made it clear, they were not a Dollar Tree item. I told her I was sorry. When I loaded all the excess party items up, I was very tired, and it was a mistake. Her reply was "Like sure". I just kept shaking my head in disbelief... I almost asked if I was on a hidden camera show...While all this bickering, was going on, and I was being assulted by Julie, another cashier, by the name of Amber, was so embarrassed, you could see it in her eyes, and facial expressions. She was so very nice with my from the very beginning. Each time verbal assults were dished out to me, she would look at me (Amber) with disbelief, and shock. She was so very helpful and nice. My itms were packed up and and I thanked Amber for being so nice, I told her when I called Dollar Tree corporate, I'd let them know all about what just took place, and especially how nice, and professional she was. I left the store, and was in the parking lot. I was loading my items into my car. I was directly in front of the stores opened door. Customers, walked out after me, a two of them, I knew. They said they could not believe what they heard in the store, and I was definately suppoed to call Dollar Tree business headquarters, and file a formal protest. Next, I got into the drivers seat of my car, and called the corporate phone number. As I was on the phone, both the snotty lady, (who was smoking) and Julie came outside, and were walking around collecting shopping carts. They were walking by my car, and I was worried of further violence, so I rolled up my widows, and started my car. I wanted to complete my call and be safe. I was definately concerned about them approaching me in parking lot. I thought that was the safest thing to do.I complete my call and left the parking lot with no further problems. The first lady I spoke with was very nice, asked me to tell the entire story, and listened . After I was done, she said she was very sorry and promised me a district manager, would call me. The next day, today, she did, and her name is Robin. She also was very nice, and assured me the matter would be handeled. End of story, as of now. What I hope is, no other person, ever has to be treated like I was by Julie. She has no right, being in customer service, period.

  • As
    ashli220003 Aug 08, 2011

    i apologize to you as an employee for dt, i'm sorry that you had to encounter that kind of abuse.

    0 Votes

awfully rude workers

When visiting dollar tree located on 377 killingly st, there was an older women cashing me out who was very rude to me. when approaching the manager she still procide to be rude, the manager asked her to stop talking to me and he told me he would handel it but at any time no one appologized to me. i asked him for his bosses number he told me it does not matter because all the complaintes go through him. this is not the first time i have had a sproblem in this location that the manager did not take seriouse. i will never return to another dollar tree and i will be letting every one i know, know about how rude your workers are. thank you have a good day.

  • But you can't really stop going to Dollar Tree in general because one employee is an a**, can you?! That would be silly... Just find another store where the employees treat you well.

    0 Votes

will not refund my money

I visited this store at Belmont, CA and my cashier scanned one item twice by mistake. I noticed it when I was checking my receipt before I left the store and went back to her right away. I asked her to get my money back. Seems like nothing difficult to do, but she said "Just pick one item from the store to exchange because we don't refund." I told her I did not need anything else from the store any more so just return my money back. She kept saying she cannot refund any money. I felt it was wasting my time talking to her so I asked for manager. I explained the manager what happened and told her I just want my money back since I did not need anything else from the store anymore. The manager said same thing as the cashier that it is a store policy not to refund cash. I told her it is wrong and does not make sense since it's not really a refund nor exchange. But she insisted about no cash refund policy. At this point I felt absurd and left the store. What they are saying doesn't make sense! They took "no cash refund" too literally! It may be only a dollar, but I totally do not understand at all!!

  • Dj
    d.jc Feb 10, 2010

    i had the same thing happen to me with a green dot card justed turn it in stolden and dont buy them i was told by walgreens that mexicans were sending a $1000 OVER THERE SO WL GREENS DONT CARRY THEM ANY MORE I WAITED A LONG TIME TO GET MY MONEY, NO MOST STORES DO NOT GIVE ANY MORY BACK ACE/ AVANCE, JUSTED HAVE TO BE VERE CARFUL OF WHAT YOU DO NEVER BUT A CARD ON TH EWEB TO MANY EYE AND EARS

    0 Votes

rude and unsafe

My grandaughter is 4yrs old and is handicapped. She requires a small wheelchair that is quite expensive. While shopping at a Dollar Tree in Mississippi with my daughter and granddaughter, a store employee began pushing a large cleaning machine down the isle where we were looking at merchandise. The isle had boxes of merchandise sitting in the isle. The young man ran the machine into my grandaughter's wheelchair.Then, he did not budge-looking for my daughter to move the wheelchair. The wheelchair was pinned between the machine and the boxes in isle. I told him that he could hurt my grandaughter or tear up an expensive wheelchair. He said nothing and went on about his business.In about 10 minutes, I and my daughter paid for our merchandise and left the store.The young man came outside and accused us of placing merchandise in the aisles and then asked us not to ever return to the store. Like the comment I just read on this site about a safety issue at Dollar Tree, this is a lawsuit waiting to happen.Not only am I upset about the careless behavior of this employee, I am also offended at his rudeness.He and Dollar Tree need not worry about me, my family, or co-workers shopping there. I work as a marketer for a company that is about a block away from this store. Our company spent a good amount of money there on decorations, making marketing baskets for medical suppliers and doctors, candies and flower seeds for marketing booths, etc.

left my daughter heartbroken

Sunrise, Florida: I took my 7 year old daughter to shop for Christmas gifts with money she had saved up in her piggy bank. She had a total of $11.00 (4 dollar bills & the rest in quarters & dimes). When the item were rung up the cashier/manager Latoya refused to accept payment. She stated that she would not take the money and that she was not our bank. I asked her where it was posted that coins were not accepted. (For the record, no posting exsist). She closed the register down & walked away leaving my daughter totally heartbroken! I have contacted the corporate office via e-mail and I'm hoping to hear from them. I believe a written apology is in order & an employee reprimand.

  • Ga
    Gail017 Mar 02, 2010

    As a cashier I can kind of understand her side of things. I always hated it when people would pay with change, especially when the line is long to begin with because, although we would like to take your word for it and we would like to think all that change really adds up to $11 we cannot and simply have to count out all of that change for ourselves, meanwhile other customers waiting in line get upset that we're taking too long. I usually let people pay with change, myself, but it is utterly annoying. I mean, couldn't you have payed for it and took your daughter's change, or better yet, couldn't you have swung by the bank and had them turn it to bills? I can see both sides here, although I do agree she shouldn't have been rude about it. Perhaps she could have even asked you if you'd pay for it and take your daughter's change to the bank? That certainly would have been nicer.

    0 Votes

awful customer service

I have a problem with the Dollar tree located in Milwaukee, Wi on Silver spring Dr.

I was purchasing items from this store that included glass bottles and items with jagged edges. I was in line for about 15 minutes because the store was crowded, and there is never enough help. I finnaly made it to the register. After the cashier placed my items in the bag, I requested her to double them. She stated to me "that they were not allowed to double the bags". I explained to her that I am not driving, I was walking, and that the bags would tear before I make it home, it happenned to me in the past with bags from this store. I asked if I could buy some extra bags'I was told no" I then told the cashier that I would not be able to take the otems and left the store dissapointed. SO MUCH FOR CUSTOMER SERVICE.

  • So
    sonothappywithretail Mar 14, 2012

    Your problem affects every one in every location: No help and no logic. I do beleive there should be more than two people AT ALL TIMES in each and every store location. Fast and friendly service is key. To comply with a request over a few extra bags just makes sense. Abused and enslaved employees, though, make for a really unpleasant environment. Sorry for your bad experience.

    0 Votes

miss management andsexual relations on the job ignored by coorprate... results

To Whom it May Concern: I Traci Lee Proctor, Sales Manager for the Emmett, Idaho Dollar Tree Store #3682...

rude employees

I Have a complaint about the store in El Monte, CA about saftey policies and very rude employees. Well i was in the store one of the employees were very careless about handling equipment in the store she was holding a stepping ladder and then lend it against a shopping cart which ended up falling and making the shopping cart roll in the direction me and my 2 year old daugther were standing which we were not that far from her. Luckily it barely bumped her and its wasnt something serious but could of really injured my daughter if it had been pushed a little more harder. When the employee had seen what she had done she didnt even apologize she acted like nothing ever happened and kept doing what she was doing. So i called the store to make a complaint about the situtaion to the store manager and she had the same additude about it and got my name and number down and said she would give it to the supervisor and she would give me a call back but they never did so the management there is as irresponsible as the employees and they need to take training classes for saftey and how to assist customers because this store is a lawsuit waiting to happen.

uncooperative and unprofessional

I spend money almost daily at the calera dollar tree. Several of the workers know my face and I consider them my friends. But the 3 that were here this morning 10/30/07 were not so kind. The red head cashier who all my friends hope not to see when they walk in was there this am.

She was uncooperative in answering my questions and rude, as usual. When I checked out she continued to be rude so I let her know that people do notice her hateful attitude and that each time i've been in there and she was there she has been hateful as hell.

The manager (short haired huskey lady) wanted to make a big argument out of the information I gave her, and in front of other customers. I had privately mentioned to the other worker that this one had a bad attitude, but when checking out and she was continuing, I decided to say it to her. That's when the manager jumped in at her defence...

That is why I am writing. They are not looking to improve things over there and I don't have to shop dollar trees again.

horrable store manager

I went to the Dollar tree in Shererville Ind. today like I have many times before. Well I went to go into the...

lynn ubil

Attn:Linda, Today is August 12, 2009. Went to work today, Sandy wanted the warehouse rearranged.So she told...

horrible service

I visited a store in Houston. The music playing was so horrible that I quickly got what I needed and left. Usually, I like to browse. Typically, stores play easy listening music not hard core rock so as not to offend anyone. I asked the clerk about the music and she told me that they did not choose it. It was piped in from corporate. From now on, I will go to the dollar store farther down the street.

  • Sl
    Slagathorn Jul 29, 2009

    How is crappy music played over the speaker horrible serice?
    It's true. There was a retail place I worked for, where we didn't choose the music nor could we change it. That's not horrible customer service. It just sucks.

    0 Votes
  • Th
    Thomas Aug 11, 2009

    When visiting dollar tree located on 377 killingly st, there was an older women cashing me out who was very rude to me. when approaching the manager she still procide to be rude, the manager asked her to stop talking to me and he told me he would handel it but at any time no one appologized to me. i asked him for his bosses number he told me it does not matter because all the complaintes go through him. this is not the first time i have had a sproblem in this location that the manager did not take seriouse. i will never return to another dollar tree and i will beletting every one i know, know about how rude your workers are. thank you have a good day.

    0 Votes
  • Va
    vatando Sep 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Imagine our dismay in discovering that our card number had been compromised by someone using "our"card numbers minis the card, all over Hesperia, Calif 2961 and we live in Tucson, and they are the only company involved that we recieved no help from our call to Corp. Dollar tree who did not return the call, the corp service telephone was the worst most disorganized mess I have ever encountered. My card was locked in the safe, but the charges had been entered manually, and had my signature. ( I doubt they could write like I do as I am handicapped), the charges were not done just once by twice. Here I am established in my community and I have to show my driver license to use my ownccards.So what is this nonsense???????

    Watch out America, this is not a well run organization. I have called my attorney. Wells Fargo has initiated fraud investigation and now the attorney
    generals office is involved, as well as the police dept here since initially it had to be from someone who took a credit card statement from here who we hired .

    0 Votes

poor customer service

On monday, july 20, 2009 at approximately 4:30 p. M. Central time, I visited dollar tree store # 2242 at...

laid off / fired who knows!!!

I was hired there on may 20, 2009 as a cashier... Worked when they called me in.. On june 14 I was to report...