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CB Vehicle Rental and Leasing Dollar Rent A Car Complaints #102-121
Dollar Rent A Car

Dollar Rent A Car review: Dollar rental car billing issue

B
Author of the review
2:41 pm UTC

I recently rented a vehicle on 2/27/20 & returned on 3/1, I was initially supposed to return the vehicle on 2/29 but called to extend it for the additional day. Upon returning the vehicle I was charged $376.92 when I was only going to be charged 117.70 for the 2 days. There was no damage to the vehicle & the gas was brought back on full. So I'm being told that it was an additional 259.22 for extending the rental for 19 hours. That makes absolutely NO sense & is a total ripoff. When I called & spoke with a customer service representative (employee # 4173) this morning I was told that there were no records of me calling in to extend so therefore my daily rate was changed to $95/day. On 3/2/2020 at approximately 7:12 am after asking to speak to a supervisor I which employee #4173 told me that there were no supervisors in at that time & that she would have one call me at 9 am when they arrived only to never receive a phone call. I called customer service back at approximately 1:39 pm & spoke with employee #REC4475 who told me that the employee that I spoke with earlier provided me with inaccurate information & that I would need to wait 24 hours to speak with a supervisor. My employees & I are loyal dollar express customers & spend thousands of dollars a month with the Hertz corporation which I'm now planning on taking my business elsewhere.

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  1. Dollar Rent A Car Contacts

  2. Dollar Rent A Car phone numbers
    +1 (800) 800-5252
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    USA & Canada
    +1 (800) 800-4000
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    Reservations
    +1 (800) 800-6000
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    International Reservations
    +1 (877) 411-4300
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    Vehicle Violations and Accidents
    +1 (800) 235-9393
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    24-Hour Roadside Assistance
    +1 (800) 331-3550
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    Dollar 4Business Support
    +1 (800) 654-4173
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    Frequent Flyer Help Desk
    +1 (800) 654-0011
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    Website Difficulties
    +1 (800) 527-7752
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    Travel Agent Commission Hotline
    +1 (888) 367-4372
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    Dollar GDS Helpdesk
    +1 (866) 776-6667
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    Canada
    +44 139 220 3041
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    100%
    Confidence score
    United Kingdom
    +1 (358) 000-9102
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  4. Dollar Rent A Car address
    PO Box 26120, Oklahoma City, Oklahoma, 73126, United States
  5. Dollar Rent A Car social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 26, 2026
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Dollar Rent A Car Category
Dollar Rent A Car is ranked 19 among 85 companies in the Vehicle Rental and Leasing category
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don't rent from dollar.com!
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