Dollar Rent A Car

I flew into DFW airport on October 30th. I had made a reservation for a vehicle on October 29th through Priceline. I prepaid a portion of the total costs in the amount of $91.66 and the remaining amount of $44.87 was due at the time of pickup. When I got to the Dollar booth, the lady first had issues swiping my card and basically told me I was out of luck. Due to the reservation being in my name, we were unable to use my fiancé's card. On top of that issue, I was overcharged $131.13. On top of being overcharged, I also had to pay tolls which I was told I would not have to and that was included in my amount paid. My confirmation number is J5654567889. My name is Daryl Allen. I would like a refund for what I was overcharged.

Estimados DOLLAR CAR RENTALLS y subcontratistas AUTOEUROPA ( Natasha Alejandra Rodriguez):

RENTAL RÉCORD [protected]
Toyota COROLLA. GUSTAVO RUSSO
RENTAL RÉCORD [protected]
SIENA. AGUSTIN PARIS

Quiero dejar formalmente mi disconformidad con el alquiler de autos previamente comprometidos por su empresa.
Contratamos oportunamente un vehículo de 12 pasajeros en MIAMI y un auto Compac.
Al llegar a Miami se nos manifestó que el vehículo de 12 pasajeros no estaba disponible, eran altas horas de la noche y estábamos con cinco menores.
Allí en Miami y que estaba de turno ofreció lo que tenía y tuvimos que aceptar no había alternativa.
Esto nos ocasionó mayores gastos:

1. combustible.
2. Peajes.
3. Estacionamiento.
4. Riesgos (debió manejar alguien que no teníamos previsto que lo hiciera gracias a Dios lo hizo muy bien).
*****Esto nos ocasionó un gasto de 387 dólares de más de lo previsto.

La devolución del Compac alquilado en Orlando y devuelto en MIAMI se cobraron servicios NO pactados previamente.
*****Esto nos ocasionó un gasto mayor de: 125, 26 dólares
En la devolución del último auto se reconocieron 56 dólares de combustible.
Como se ve todo esto se derivó por no haber cumplido lo prometido ( seguramente con causas por parte de Autoeropa/DOLLAR rent Car)

RESUMEN DE LO NO CUMPLIDO POR LA EMPRESA

1. POR CAMBIO DE VEHÍCULO DE 12 PAX CONTRATADO AL QUE TENÍAN RESPONSABILIDAD DE DOLLAR. 387 DÓLARES
2. AGREGADO DE PREMIUN SERVICE AL COROLLA 125, 26 DÓLARES

*TOTAL DE PERJUICIO RESONDABILIDAD DE DOLLAR/AUTOEUROPA

PERJUICIO 512, 26 DÓLARES

Nos parece que DOLLAR RENT CAR/ AUTOEUROPA DE QUIEN ERA debería reconocer este reclamo.

Luis/AGUSTIN/Damian y Gustavo PARIS

I was refused a pre- inspection card to fill out at the LAX Dollar Rental Car location on jan 9, 2020.
they had least amount of LAX Shuttle buses + had a very long line . I knew something was wrong with this co. all other car rentals had many buses picking people up - but not Dollar. Be prepared to wait .
at location I requested the pre inspection card twice from employees and was told I didn't need it + they don't do them . I trusted them .
But when my Dollar. rental engine light went on a few days later and I exchanged at San Diego Location. . They saw a dent on car = that wasn't mine. And wrote me up an incident report. I am livid. I have no pre registration card for this card. And it is very advantageous for Dollar to refuse them. As now the customers are liable - when it was a pre existing condition on the car.
I have called dollar and only get a Phillipines Call Center + no help !
unreal.
I will be filing a claim against Dollar with the State of Californias Consumer affairs + Federal agencies. for their fraud + gross negligence . I see they are franchises - so they operate independently + have no cohesion on policies from one to the other . Beware !

Rental Record #[protected]

I'd like to share my recent experience with renting a van from Orlando International Airport. After a 10-hour flight delay due to staffing issues of the airline, my group and I arrived at the Dollar counter. The rental agent was rude and condensceing.
• She corrected me on my pronunciation of "Kissimee" not that this would have be intolerable it was the tone and manner that she said it.
• When she explained the insurance, once I declined and said my personal insurance would cover me. She was again unnecessarily pressuring me and implying I was stupid.
• Her behavior remained consistent when she explained the refueling policy. She went through the options and I said we would return the tank full. She snapped at me "make sure its within 10 miles of the airport and that you show the receipt when you turn in the car." At this point I asked if that was a new policy, she still snapped and said "No, I just say everything I am supposed to."
I do want to state that all other Dollar employees we encountered that day were extremely friendly and helpful.
When we were returning to the airport to drop off the car, we searched the internet for a gas station, we saw there was one right in the airport, when we tried to pull into it, we noticed it was all blocked off. We searched again and it said there was another one approximately 7 miles out. We did not want to risk looking for it and delaying our arrival to go through security etc., so we ended up returning the vehicle with approximately ½ a tank of gas. Needless to say, the charge for refueling was astronomical (as she said it would be). I have been renting from Dollar for all my business travel and had also rented from Dollar on my last personal trip to Orlando because the service has been great, and I have never been treated rudely. I can tell you, that I will no longer rent from Dollar. If she had not said anything and bullied us, we would have returned the vehicle with a full tank of gas (probably filled from about 15 miles from the airport). Her behavior was unnecessary and because of it Dollar has lost a lot of business. I have convinced my business associates to also not use Dollar.

I rented this car and only used it actually 3 days.,
day one to get from Airport to Hotel
day 2 to drive to Ft Meyers from Orlando
day 3 return to Ft Meyers.
when I got my bill there is a $300. charge for vehicle damage., when I called customer service they tell me this is due to smoking. I HAD no previous Knowledge that there would be a fee. I could have easily NOT smoked. AGAIN I only used it a total of 5 hours in 9 days. This did not cause any $300 in damages. WHO can I get to reverse this fee., I have never used your company before and never will again., if this is not taken care of.

Im requesting a copy of my contract With the AAO Name on it Ashley Roberts . PLease give me a call if ypu need additional information contract rental #[protected]

rented 6/26/2019 returned 8/9/2109 total bill 3945.15
columbus airport

Michelle Henderson [protected] email adress [protected]@msn.com
1941 woodland ave columbus, ohio 43219

Need this information to file a civil suit against Ashely Roberts

I rented a car from Dollar and I cannot drive it for 21 1/2 days due to the fact the battery wasn't charged. The tires didn't have involved air in them. There were stratches on the driver side of the vehicle. It's wasn't clean. Someone had been smoking in the vehicle prior to me renting the vehicle. I can't deal with smoke I had to be rush to the ER. I could have died and all Dollar Rental wants to do is compensate me a 100.00 gift certificate. What about my life?

Rented from Washington D.C. On return, walkaround with agent: no damage, all fine. A week later I see a $155 charge and from online it says window screen damage, which there was none when dropped off. Thus began 1.5 hrs on phone with 6 agents. Finally said a file was set up as had to check with Washington. Eight days later still waiting for file, any photographs, rental agreement, and no way to contact from abroad. Customer service is abysmal and someone there is lying. Emails get bounced back. One customer service agent said I had to contact Washington and gave me phone number that didn't exist. Two others asked if I'd been in an accident, when clearly I had not. Absolutely disgraceful service, customer reps. Rental Agreement [protected]
Case Number [protected]
This is a disgraceful company.

I went to counter at San Antonio Airport Sunday morning to pick up my midsize SUV I had purchased through Priceline. I was helped by ( I believe her name to be Alex )at the counter. She said hello.Needed my credit card, Id for my reservation. Everything was going great until then she said did I want to upgrade for a certain amount. She proceeded to let me know that the vehicle that I was about to get wouldn't have the leg room, space, comfort of the other SUV. I was feeling very uncomfortable because it sounded like it wasn't even a SUV. I then asked her was I not getting the midsize SUV I picked out? She said yes and then I was thinking why are you trying to make me feel bad because I don't want to upgrade. She definitely needs retraining! I didn't wake up early in the morning for some pushy sales pitch. She was terrible and then when I went down to get my SUV, I was pleasantly taken care of by RICK who gave me a vehicle that was just fine! If I wanted a huge SUV, I would have ordered it. ( I did have to exchange vehicle that morning because of a warning light on steering wheel, but nevertheless, RICK again was very helpful and I got another SUV that was just fine. Maybe RICK should be at the counter and the lady at where cars are! Just a thought! Hopefully if I ever choose you all again, I hope you improve your front counter customer service. Regards, Pamela Anderson. I was there 10/6/ 2019 and returned car 10/7/2019

Dollar have charged over $100 to my credit card for toll fees.
I contacted them for clarification of what these charges were for.
They have refused to give me a bill receipt or itemise exactly what I have been charged for.
This is surely fraud.
How can I be billed without a valid reason for billing me.
All I ask is an itemised bill for what I am being charged I will gladly pay if it's correct.

I will NEVER rent from Dollar again. The counter agent was grumpy, the woman gave us no dictions that we need to hop in the car and check out, and just to get 5hrs more they want $100 more when I could have been inconvenienced and got a separate reservation for 1 night for $43. This is horrible customer service! And I could barely understand the representatives that kept passing me from one to the next. I may not matter but I will certainly spread the word.

- 1st payment: 05Sep19
- request number: CF471408
- rent car company: Dollor at Christchurch in NZ during (17Sep19 - 19Sep19)
- According to your booking information, I need to additional payment of NZD 53.27 (It means full coverage with insurance excess protection. But Dollor asked me to pay NZD 127.43. I showed my booking documents. But Dollor asked me full payment because they did not have any payment record in their system. I paid full amount what they need. I ask refund my extra payment of NZD 74.16