Menu
Write a review
File a complaint
Dollar General

Dollar General review: not accepting coupons and rude

A
Author of the review
3:19 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Clearly states on their website they accept coupons (including, but not limited to, newspapers, magazines, print-at-home (internet), direct mail, product packaging, and in-store coupon boxes). I was told while shopping that would not accept coupons printed from a home computer. I put those coupons up and was just going to use ones I cut from newspapers and my home printed DG coupons (which I was told was okay to use) . 7 out of 9 of my coupons would not be accepted at checkout and these were ones cut from paper and Dollar General coupons - ALL LEGIT. After cashier tried many times, the manager was called. I was given many, many excuses and even told that it would not take my coupons because it took the DG $5 off $25. That has absolutely nothing to do with my personal coupons. Coupons are like money. The store gets the money for the coupons plus a handling fee for coupons. After I went through much humiliation, I told them to just put the stuff back that I had coupons for. My original receipt was $34. When cashier rang it up second time, I owed 29.49. I returned $6 paper towels, $4 Pledge, $3 Windex and $3 lotion. I knew this was not correct and tried to tell cashier something was wrong, but was told that was what it came to. I told them to forget it, I would go outside and check it. It was obvious they were not listening to anyting I was saying. I was truly not treated like a customer, but more like someone trying to get something over on them or something. I went back to manager to show him I was still charged for some of the things I did not get. He kept beating around still talking about the coupons. He finally gave in and gave me back $7.45 - and this was after him telling one of the cashiers that they needed to go back and get the items because "she wants her money back for the Pledge and Windex." It doesn't take a rocket scientist to know the amt was wrong and they still acted as if I was wrong. Sorry Dollar General, but you just lost a BIG CUSTOMER and all my friends also.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments
Add a comment

More Dollar General reviews & complaints

Dollar General - Dress code 58
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - store hours 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - tired manager 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - downsizing product / same price 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Dollar General reviews and complaints
  1. Dollar General Contacts

  2. Dollar General phone numbers
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    100%
    Confidence score
    Paid Advertising Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category