Menu
Write a review
File a complaint
Dollar General

Dollar General review: employee complaint

A
Author of the review
10:37 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Hello! My name is Audra Hoeffling and I've been a loyal dollar general customer. My husband and I have been customers at this particular location for almost 4 years. Every visit I've always been treated kind and with respect and excellent service. However, we have had a problem with an employee Zack. It's been a few months since the first altercation with Zack. My husband ran inside a few minutes before closing hoping that he could make a quick purchase. Zack was at the register and told my husband he had a few minutes before the computers shut off. My husband quickly grabbed what was needed and put the items on the counter. Zack then tells my husband "I'm sorry but the register is closed". My husband said to him " you just told me I had a few minutes " but Zack said sorry with a smirk on his face. My husband proceeded to tell him that this was wrong and he should have told him the register was closed when he walked in. Zack told him to get out and that he was banned from ever shopping in this dollar general store. Im not sure he is even in a management position to make that call. We have never experienced such rudeness and disrespect from a store employee. It was totally unnecessary. Afterwards, my husband brushed it off and decided to go in today thinking everything
would be ok. Zack is really young and he thought that zack had a bad day before and was trying to micromanage. When my husband walked in zack said " So, Do you think my band has an experation? Do you think I forgot about you? You need to leave!" and my husband who is pretty upset calls him a name and walks out of the store. We are so confused as to why we have been treated like this. Ive come to the conclusion that he has a discrimination issue with us. As long as he is employed there we will not continue to give you our buisness. No one deserves to be treated/judged this way. I own a buisness a few blocks down the street and I will make sure to let every client know about this matter. I really hope you can resolve this problem. Thank you

0 comments
Add a comment

More Dollar General reviews & complaints

Dollar General - Dress code 58
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - store hours 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - tired manager 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dollar General - downsizing product / same price 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Dollar General reviews and complaints
  1. Dollar General Contacts

  2. Dollar General phone numbers
    Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number
    Media Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number
    100%
    Confidence score
    Paid Advertising Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number
    Human Resources Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 17, 2026
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category