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3.2 25 Reviews

DogTV Network Complaints Summary

14 Resolved
11 Unresolved
Our verdict: While DogTV Network has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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DogTV Network reviews & complaints 25

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Newest DogTV Network reviews & complaints

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5:18 pm EDT
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DogTV Network tv channel

There is no where to cancel on their site and no phone number. I've emailed and no response. I saw a previous complaint where they said to click the help widget but there is none. I continue to get billed but you are unable to play this channel on a constant loop. So to leave it on for the dog while I'm gone isnt an option. As well it is difficult to figure out how to run it on my Apple TV where every other option/channel/subscription is simple.

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Emily Eames
, US
Jul 31, 2019 3:14 am EDT

Will not provide info to unsubscribe. Tried to contact multiple times with no avail

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ComplaintsBoard
C
5:47 pm EDT
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Replied
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DogTV Network canceled subscription

I canceled my subscription (in writing) within 7 days of trying dogtv. My credit card has continued being charged each month for the last 3 months. After sending emails I was finally contacted & told my subscription was canceled however I am still being charged for the last 3 months. I have never dealt with such an unprofessional company. I would never recommend this service to anyone. I will be contacting my credit card company to file a complaint concerning dogtv!

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3:13 pm EDT
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DogTV Network unable to cancel subscription

Since our purchase on May 27th, 2017 we have not been able to view the channel. I emailed support the same day and requested to disregard our request for service. I just keep getting emails that say "try to log in now". I requested to cancel, but I see its still active. Where is the cancel information so I can send in a written cancel letter. It is now June 8th, 2017 and we are still unable to view and cancel. I would like to submit my cancel information prior the 30 day trial ending.

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ComplaintsBoard
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9:39 am EDT
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DogTV Network Cannot cancel subscription

Since March 1, 2017 I have sent multiple emails requesting for my subscription to be canceled. I have also seen online that others have not been able to cancel either.

My order ID is 174549

The phone number provided here at www.complaintsboard.com is not connected to the company and leaves you speaking to an identified voice mail.

My desired resolution would be the effective cancellation of my subscription to DogTV immediately and the cease of any further withdrawals from my bank account.

According to Section 2 of their Terms & Conditions cancellation requests must be submitted in writing. As the T&C does not define "in writing" in specific terms an email is sufficient to meet the requirement.

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9:58 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

DogTV Network - Can't cancel subscription

I have been trying to cancel subscription for five months. When I started I had to call a special number to cancel my subscription. Charges continued appearing on my credit card. Now my only choice is to send an email. I have gotten no response to multiple emails asking to cancel my account. DogTV website and search engines provide no other method to...

Read full review of DogTV Network and 20 comments
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Can't cancel subscription
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