Dnatachallenge with attitude/behavior of the staff member

P Jun 23, 2019
This review was posted by
a verified customer
Verified customer

Dear Sir

My name is Prasanth, a frequent traveler as part of my job profile and have been happily living in this great country for the last 10 years. I feel it is one of my commitments to bring to your attention when I /someone near me, experience an unpleasant situation at the airport. Today my family was travelling to India and I was on my way to Oman, happened to be at the Air India check-in counter together. I think the person in-charge of the counter was Ms. Precious (apologies, If I misspell the name). Though we had already checked in and have the boarding passes printed and carried it handy, we were kept waiting and she processed another sets of boarding passes taking her own time - it was extremely slow that one would notice, as if someone doesn't want to take care of us. We had 4 luggage's to check in, the challenge was when she asked me to take out the two luggage already placed there and wanted me to place it in different order, it was just a mere trouble giving and nothing else. Without moving the belt an inch she was asking me to keep the luggage in parallel which simply couldn't fit in the space - not sure what was her logic and when I asked her why am I being asked to do this, she was not giving any reason but kept repeating to take one out, put the other in and rearrange things etc. I had to tell her that she was troubling me a lot at one stage. Above all these, the attitude of the person when I said thank you after providing the boarding pass was strange as well. while me or anyone else travel with family somewhere, these kinds of experiences are something we would like not to see. We are professionals, certainly understand when someone advises us to do something for a reason, and can realize if they are purposely giving us troubles - this was just troublemaking - certainly, every customer would like to see nice behaviors only

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