The complaint has been investigated and
resolved to the customer's satisfactionResolved DMCI Homes — dmci finance department issues
resolved to the customer's satisfaction
I never posted stories on the internet but thanks to DMCI for giving me the motivation to do so.
My unit & parking slot were turned over to me back in June 2009. A month prior to turnover, DMCI finance confirmed (through my agent) that bank financing was already settled with my bank. They advised me to pull out my monthly amortization PDCs since my loan already covers both the unit and parking slot. Everything was okay and I was able to use my unit and parking slot without issues.
From July 2009 to 2012, I regularly visit DMCI office every year to pay for my real estate tax. As part of my regular visit, I always ask for a statement of account (just for the sake of having my own record). DMCI never responded with a SOA. Instead, they credited me with P65, 000.00 in Dec 2009. And P35, 000 in Dec 2010 with the confirmation that these are excess payment from me and I have NO outstanding balance with DMCI.
In June 2012 (3 years after turnover), DMCI sent me a SOA detailing that my parking slot is not yet fully paid. 80% of the parking slot price is still pending (I chose the 20-80 payment mode). I checked with DMCI & my bank and indeed the parking slot was not covered by my bank loan. I'm completely puzzled why DMCI decided to pullout my MA PDCs in 2009? The parking slot was turned over to me? I was able to use it for 3 years? Then DMCI goes back to me (after 3 years): "Oops! We overlooked your parking slot 3 years ago. We finally figured out the SOA and I'll charge you with P180K total interest plus P290K remaining principal for the parking slot"
They even admitted that they were not able to track my real estate tax payments for the past 3 years and wrongly billed me again. How they solved it? After a month of searching their records, they asked me for my copy of the official receipt. Fortunately, I do a much better job of keeping records than DMCI.
My agent told me that this is a common problem in DMCI. DMCI finance has to hire contractors because of the sudden increase in demand. Processes were always skipped and missing records are common. Complaints posted in this site supports my agent's story. Anybody else have a similar story?