Home Real Estate DMCI Homes will not issue condo title certificate

DMCI Homes  -  will not issue condo title certificate

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7:17 am
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I purchased new condominium in Boracay (Alta Vista De Boracay) from DMCI about two years ago at which time I paid for the unit CASH IN FULL one year in advance of completion and occupancy. At the time of sale, they made false representations to me about what I was buying. Second, they will not provide a steady water supply to the condo units. Third, they refuse to answer any of my calls, texts or letters asking them to rectify these problems and refuse to respond to my request for an explanation and rectification for the false promises made. Fourth, they and their employees and agents (Alta Vista Condominium Corporation and BRYCL Resorts International) will not give me any information about the condo association for which I am a member with my dues fully paid in advance. Finally, they REFUSE TO ISSUE ME CERTIFICATE OF TITLE TO MY CONDO.


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Aug 08, 2018 9:42 pm

Guys can I post all the comment in facebook, please respond asap so I can start posting every complaint in facebook, maybe then somebody will notice. Thanks

Jul 13, 2015 2:45 pm

One thing that i did right is Finance my Royal Palm through MatroBank and after the turnover and settled with the Bank and payoff our condo right away that give us less hustle with DMCI, we were able to get the Title right away. My big mistake after the turnover is to have my unit furnish but took us 2 years to complete, we get Scammed by this company called HOMEWOODS CREATIONS the owner Ms. Jacky, for those people who are planning to renovate or buy furnitures BEWARE do not deal with her she will scam and take your money.

May 20, 2015 6:34 am

Dmci east raya pasig
Arrogant guards! Bastos one time i heard guards commenting on something "buti nalang wala ko shotgun kung hindi ginamit ko na sa residente yon." Beast! Resident without parking slot they going to ask you "hangang anong oras ka" even your guests, its so impolite, and worst kakatukin ka para pa alis ka sa parking mo na sila naman nag sabi na pwede ka dun.. Its so frustrating! they asking you to leave in your own home. And even you complain in PMO, deadma lang. One time i complaint about the guard "Jaime" they ask me to do the complaint letter so i did, the next day saw him in the gate smiling like a dog! The next few weeks he's still there until now.

Where is the justice? Just want to have a nice, quite and peaceful surrounding and yet supper stress..

If your planning to purchase a unit in DMCI think twice, if you plan to have a unit in east raya pasig think hundred times!

But did anyone think of getting a lawyer to deal with any of this and the sale of the property while it was going through as we do this in western countries. If this was me with such a problem I would see a lawyer and make a case to threaten them with court action through a lawer. Their is little point sending letters or emails if this is the culture. It needs a lawyer and legal letter sent to the Company owners. Not the little no brain sales agents who care nothing. Pretty shaw if a lawyer was involved and a letter was sent to the owners of the D.M.C.I.; then things would get sorted dam quick, in a light of a pending court case if they did not comply!

Dec 07, 2014 8:34 pm

Hi Everyone,

This is from On-line Relations team of DMCI Homes. Should you wish for assistance to any DMCI Homes related concern, you may send us a message (via PM) in or email it to [email protected]

Thank you.

Dec 02, 2014 8:34 pm

Other complaints re hampstead garden?

Apr 19, 2014 11:27 am
Verified customer This comment was posted by a verified customer. Learn more

lousy company every nite drinking sessions on the basket ball court here in Rosewood Pointe taguig ### PMO and Security goodnes...

Jan 20, 2014 3:23 am
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Hi, just wanted to know if anyone here filed a lawsuit against Dmci and won there case against them.? If yes. What process did you undergo? Thanks

Sep 23, 2013 8:46 am

DMCI Customer Care is A JOKE!

I have a unit in CEDAR CREST and last January 2013, we found out that there was a water leak in one of the rooms causing molds and ruining most of everything inside that room. My mum reported it to the PMO and we were advised by the site engineer that they will do the needful--- surprisingly they found that THERE IS NOTHING WRONG WITH THE WATER SUPPLY, so they couldntt give any reason as to what happned or the assurance that it will never happen again.
We've asked them to pay for the damages that caused by that unfortunate incident but up to this writing we havent heard anything from them.They continue to ignore out emails and its very frustrating...

I strongly belive that their behaviour is totally unacceptable and should not continue this way.

Does anyone know any good representation, I am thinking of bringing them to court.

Aug 27, 2013 4:23 am

This is from DMCI Homes' On-line Relations team. We would like to help you with your complaint or any query. Kindly email it to our
Customer Relations through this contact information:
For Customer Care Concerns: Tel: [protected] or email to [email protected]

You may also send us the details of your concern/s via our Facebook page, DMCI Homes Official.

Thank you.

Jan 23, 2013 11:09 am

I never posted stories on the internet but thanks to DMCI for giving me the motivation to do so.

My unit & parking slot were turned over to me back in June 2009. A month prior to turnover, DMCI finance confirmed (through my agent) that bank financing was already settled with my bank. They advised me to pull out my monthly amortization PDCs since my loan already covers both the unit and parking slot. Everything was okay and I was able to use my unit and parking slot without issues.
From July 2009 to 2012, I regularly visit DMCI office every year to pay for my real estate tax. As part of my regular visit, I always ask for a statement of account (just for the sake of having my own record). DMCI never responded with a SOA. Instead, they credited me with P65, 000.00 in Dec 2009. And P35, 000 in Dec 2010 with the confirmation that these are excess payment from me and I have NO outstanding balance with DMCI.
In June 2012 (3 years after turnover), DMCI sent me a SOA detailing that my parking slot is not yet fully paid. 80% of the parking slot price is still pending (I chose the 20-80 payment mode). I checked with DMCI & my bank and indeed the parking slot was not covered by my bank loan. I'm completely puzzled why DMCI decided to pullout my MA PDCs in 2009? The parking slot was turned over to me? I was able to use it for 3 years? Then DMCI goes back to me (after 3 years): "Oops! We overlooked your parking slot 3 years ago. We finally figured out the SOA and I'll charge you with P180K total interest plus P290K remaining principal for the parking slot"
They even admitted that they were not able to track my real estate tax payments for the past 3 years and wrongly billed me again. How they solved it? After a month of searching their records, they asked me for my copy of the official receipt. Fortunately, I do a much better job of keeping records than DMCI.
My agent told me that this is a common problem in DMCI. DMCI finance has to hire contractors because of the sudden increase in demand. Processes were always skipped and missing records are common. Complaints posted in this site supports my agent's story. Anybody else have a similar story?

Jan 17, 2013 8:53 am

Carlos Celdran started a FB page. We might get speedier results if we share our concerns there.

The Official DMCI Homes Complaints

Oct 20, 2012 9:00 pm

DMCI discriminates buyers base on their professions. They would not let PNP personnel and lawyers purchased a property from them when in fact we are going to buy the unit thru PAG IBIG and pay the downpayment in cash! I just don't get the point why DMCI would not let me buy a unit from them just bec. of my husband's profession.

Agents are good when you are not yet signing a contract from them. But when all problems already exist they will just leave u hanging. They will not even give u an update! WTF DMCI!

Oct 15, 2012 12:10 am

This is very true..I just about to purchase a unit in mandaloyong area Flare towers, give a deposit 20k but i havent finalize anything yet and im already having a problem with my contract not been sent to me abroad and ask for few changes on my payment scheme and re-start my contract. Is been pain in the ### already because i have to spend money for long distance the worse is no result on my inquiry.. Im thniking we should come together and publish these compliants in FACEBOOK because billion of people will notice it around the world..What do you think..

Sep 02, 2012 10:41 am

My biggest mistake too in buying a unit in mayfield park residences grabe yung bills..common ground taxes, asso, Baka pati elevator charge na rin ng taxes later on..Mga greedy ang dmci no wonder nasama na sa top richest sa Phil's..sobrang ganid sa Pera!

Aug 26, 2012 7:29 pm
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Hi! Just got our new unit here at Maricielo Villas Las Pinas.
June 2012 was the turnover date but because of the slow process, we moved-in last week of July.
Almost all service areas along our side is leaking. We have personally done the application of vulcaseal dhel sunod sunod na bagyo na ala pa rin aksyon. At night, the area is barely lighted din busted raw mga lights.
There is a lot a lot of mosquitoes because of the breeding places from the poorly maintained waters of fountains/ponds. Color green na ang water nila. Windows are not well kept along the common areas, try holding it and dikit lahat ng alikabok sa kamay nyo.
Association dues are said to increase 10% yearly . sana lng we get what we pay. The gym is not working as of now because of fault and grounds. There is still no KTV in the AVR. There is still no electric gated fence and CCTV.
When installing your double lock, pls make sure that they are really know installing one. We were offered by housekeeping plus maintenance staff that they can do it but we were greatly disappointed with the finished product. Pictures of the end-product are with us.
Maybe, because of a cheaper price goes a cheaper quality. The area outside the condo is also dark at night compared with the area along alabang zapote road. There are also reports of snatching along quirino Ave even in broad daylight because there are a lot of informal settlers just across the other side.Kya we don’t even walk along the streets khet lapit lng to zapote. The place is also near zapote kya bumabaha pag lakas ulan like from the recent habagat although di ganun along other parts of alabang-zapote road pagkalagpas lapit sa may flyover.
Just a thought, sana we could have read some negative feedbacks regarding DMCI before we got this place. And sana we have surveyed the area before.

Aug 22, 2012 2:51 pm
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Go to facebook and find DMCI Homes (Investor's Page) Complaints...

Mar 11, 2017 11:18 pm
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If anyone knows where this is on the net now please post.

I think maybe Joan Alcudia was enticed to take her true comments off the page.

I have been trying to get ahold of her, but have had no luck so far. I read somewhere that DMCI Homes had to do a pay out so she would be quite and fight no more about the NIGHTMARES she had to live through that we caused by DMCI Homes.


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Aug 13, 2012 12:25 am

We purchased a unit at Tivoli from DMCI last four years ago and our agent named Jonas & Doreen was so nice at first to us...ang bait pa nila and so accommodating kasi hindi pa nila nakuha ang commission nila then pagkatapos ng turn over we are super excited coz we are here working in Dubai since 1999 and we wanted to invest our hard earning here sa aboard so we chose nga DMCI coz when we knew that they are a good developer so magaan ang pakiramdam namin na safe ung investment nga lahat ng gamit binili namin dito na sa Dubai lahat IKEA kc maganda and quality, nagpadala kami ng ilang boxes coz gusto namin fully furnished ang unit namin pag ready na for tenancy...btw, ung unit pala namin is 2BR w/balcony and these past few days umulan ng grabe nagulat kami nung sinabi ng nephew namin when he called in the middle of the night na ang unit namin bumaha? so we are surprised kc buminili nga kami ng condo para iwas baha tapos ganun ang ng nangyari sa unit namin? then nag start na kaming ng complained but never in one of the employees or maski ang agent namin nag reply...mga walang modo either hindi sila marunong mag reply ng mga complained letters or lahat ng mga empleyado ng DMCI mga illiterate ang alam lng nila is mag extract ng money sa lahat ng unit owners...pag taung mga unit owner ma delayed lng ng isang araw mag bayad penalty kaagad but ung ginawa nilang hindi sumasagot sa mga problema natin balewala lang un walang penalty? we are so HURT sa ginawa nilang paglilinlang they cheated us buti sana ung pera na binayad namin eh easy money lng namin kinuha but hindi pinaghirapan namin un and sana kung may PUSO man sila ma konsensya nmn kau kc kami ang bumubuhay ninyo kung wala kaming mga unit owner kaung mga lahat ng taga DMCI ma empleyado or ma ano ka pa wala kau...kaya ng konsensya ninyo ung binili ninyong pagkain na binigay nyo sa pamilya nyo galing sa amin na sinaktan nyo...kaya nyo na na educate ang mga anak nyo galing sa pera namin na binabayad kada buwan para lng makakura kami ng unit sa inyo...kaya nyo na ang mga anak nyo ang gara ng kotse, school, laki ng baon, lahat complete galing sa pawis namin anong klaseng tao kau...

unsatisfied unit owner!

Jul 24, 2012 8:55 pm

I really like DMCI, Actually I am considering to get another project from this thing that I only hate is your INCOMPETENT employees from cust service and bank financing...I read a lot of complaints but I disregarded that until such time that I realize that they are really INCOMPETENT at all. Thank you for the NO help at all! I'll just resolve the issue in my own capabilities.

Jul 19, 2012 5:38 pm
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DMCI is DMCI. Problems are not project specific. It's the inherent culture in their organization. You can reserve and play russian roulette. If the bullet hits you, that is--you encountered problem, your money is dead. If not, you'll be fine. Try the next round. Next round is, how you deal with property management office. If you have no concern with your unit or neighbor, you'll be fine. If not, money dead. It's like that, it's a gamble. You can win or you can lose.

Jul 18, 2012 8:24 pm

Any other thoughts about DMCI particularly TIVOLI GARDENS? Im about to make a reservations next week. Please help. Im confused.

May 23, 2012 4:40 pm
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Wow! My gut feel is confirmed after searching the internet na hindi lang ako meron problem dito sa teribleng DMCI.

We bought our condo unit in Taguig year 2006 thru bank loan. We moved in 2008. Matatapos na bayaran sa bank this year 2012. Ang problem, tuwing malakas buhos ng ulan meron water leaks sa ceiling ng mga bedrooms. So reklamo kami sa structural flaws as early as 2008. 2012 na ngayon. Wala pa din...hay. Tag ulan na naman. Gusto ko man ibenta nakakahiya lang yun ganitong problem.

Yun parking slot naman namin na binili paid in-house with contracted size of 12.5sqm. Ang actual size pagkatapos hati hatiin yun street parking 8.69sqm lang. Ang kitid. Ang hirap mag bukas nag pinto ng oto pag nakapark na. Nagkakatamaan kami ng mga katabing oto sa street parking. Gusto namin mag upgrade ng oto from sedan to bigger vehicle pero di magawa sa sikit. Until now hindi pa narerectify yun sizing kahit puro reklamo na kami and I think malabo na gawin nila. As for CCT of my parking. Cross fingers! More than a year na fully paid wala pa din eh :(. At syempre they are charging parking association dues based on 12.5sqm. Bwisit!

Now I am saving hard again dahil surely di ako tatagal sa walang kwentang serbisyo ng DMCI. Puro money making. At yun property namin I expect in 5 more years dilapidated na dahil nga sa kawalan ng kwenta nitong DMCI sa pagrectify ng mga kapalpakan nila. Sana lang wag mag earthquake coz I've been seeing cracks all over the projects...hay.

I second the motion -- Buying from DMCI is the biggest regret of my life!

Live long, do not buy DMCI property. Maistress ka lang sa kahihinatnan ng hard earned money.

May 08, 2012 7:08 am

had the same horrible experience with DMCI. They messed my SOA and now charging me exorbitant penalties. I've been asking them to coreect the problem since last year but nothing happenes. Buying from DMCI is the biggest regret of my life.

May 06, 2012 10:43 pm
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DMCI, It’s a big NO NO NO… and NO
#NO OFFENSE TO THE SALES AGENT/S# I would only like to share my experience and hopes that this does not happen again to any other prospecting buyers and for DMCI TO IMPROVE THEIR SERVICES.
1 I bought my unit thru PAG IBIG. DMCI was paid in full by PAG IBIG in 2007.
2 I have requested for the CCT since 2007 and have done loads of request since then, but to date I have not receive any.
3 Their customer service is brilliant during the PRE selling and SELLING period but once you have the unit you will be STUCK IN THE MUD.
8 THEY WILL NOT ANSWER YOUR EMAILS (company emails/ customer services email add).
10. I have now paid PAG IBIG in full this year AND to date I am still struggling to secure my condominium title
11 This serves as a warning based on what I have experienced. AVOID!
12. Avvvvvvoooooooooooiiiiiiiiiiiidddddddddddddd
Release of Land Title
After full payment of the unit, how long is the processing time for the title to be released?
The title is released one (1) year from full payment.
calling for anybody else who has had this kind of experience, pls post so we can warn other OFWs and all buyers.

Apr 23, 2012 1:41 am
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Thank you for this, I was excited about their condo in Davao because of the price they offer (Palmetto Place) but now mmmmm I don't know what to do.

Feb 11, 2012 1:20 am

DMCI do not answer any e-mails, do not answer phones, have an archaic accounting system, make mistakes on your account, the staff are all miserable and rude. Zero customer service, zero after sales service, good at marketing condos, once you buy they do not want to know you anymore. Someone needs to go in there and sort it out, it is a complete mess. No leadership, a bunch of disillusioned, underpaid staff. Ask for a statement of account or a receipt for the cash that you have paid them and you will be kept waiting for weeks on end, at the end of it you will be sent an out of date statement.

Jan 26, 2012 8:35 am
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I also purchased a condo unit in Hampstead Garden Sta.Mesa Manila, way back in 2001. until now i didn't get my title . I'm not using the unit and cant sale it .
i paid hundreds of thousand for the condo deuce and i lost a lot
its been 3 years they promise and promise for nothing .
they are lire . they don't answer my call .

Sep 25, 2011 3:33 am
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DMCI is a terrible company to transact with. So far, they have charged us almost ONE MILLION PESOS in penalties brought upon by their slowness in facilitating my papers for the transfer of our loan to a bank!
Isn't there a government agency that can help us here?

Aug 08, 2011 10:28 am
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I also purchased a condo unit in Hampstead Garden Sta.Mesa Manila, way back in 2002. I should be enjoying my unit and my very own title by now. WRONG!
I've been paying all my fees. All their crappy made-up bills have been increasing to generate income for their personnel. They made policy to CREATE INCOME for themselves.
They built this...they painted that. What else could you think of? And if you accidentally forget to pay within weeks of the said due, all they could think of is add a hefty fine. Kudos to DMCI. Money is their main game. All you ever think of is accumulating MONEY to pay for your extravagant lifestyle from our hard earned money!

Worst...i still don't have my TITLE. For all these years! People who work for DMCI are all callous! They gave me this useless hotline to pursue my complaints...and to correspond with my discontent they gave me a false name that i haven't spoken in years because the line is BOGUS! What should i do then? All i could say for future clients/customers 'don't purchase any of their units'. Please ask for dreary owners, they have nothing but negative remarks. Unbelievable, you paid for everything and this is what you get.

DMCI, you should be ashamed. If there's any SOUL left in your insubstantial body, then do your homework. And i will be repeating this onward...We paid for everything now HONOR what is ours!

Jun 27, 2011 9:44 am

I purchased a condo unit at Alta Vista de Boracay and I am also having issues with documents. I understand that it takes about 12 months for the Title to transfer over but I still have NOT received the SIGNED Deed of Absolute Sale. I have constantly followed this up but response time in DMCI is extremely slow or you won't even get a response at all! Their excuse every time is that it needs to go to a certain department or waiting on one thing before they can process it. They said that 4 months ago! So you're telling me nothing happened since day one!? To top it all off, I got a Penalty Fine for not paying the full amount. WHAT ON EARTH! I paid the unit in FULL, CASH! They obviously didn't look into my file properly. I am curious whether the people in DMCI office have an education. Is the job interview process very lenient? The staff are slow. Never reply. Attend to issues at a leisurely state. DMCI have great projects but bad employees. Any advice ?

Apr 14, 2011 5:05 am

DMCI is a horrible company to deal with they promise the world and deliver headaches and misery

Mar 11, 2017 11:35 pm
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[protected] PERCENT TRUE !

My family and I are living the DMCI Homes and DPMC NIGHTMARE Daily !

TOTALLY FALSE MOTTO " Feels Real Good To Be Home "

HLURB should take away their license to sell at any project until DMCI Homes correct the many thousands of customer complaints outstanding .

Sep 21, 2010 4:24 pm

DMCI sucks! They definitely dont have after sales service. I also bought a condo at Rosewood Pointe Residences. I was on In house financing for a year then in March 2009 I transfered the Loan to the bank. The bank released my loan in May 2009 but DMCI failed to deliver my Unit contract to the bank. The bank kept on waiting until it expired my loan. Now i told DMCI since they expired my loan they have to wait until I secure another loan. It was a long process to obtain a loan to just have it overlooked but DMCI finance Team.

Definitely there is a law that protects the buyer. Just send DMCI a demand letter and definitely you will what you deserve. When you buy something and the seller failed to deliver you can prosecute the seller.

Jan 28, 2019 8:00 am

I totally agree. They got you for purchasing a unit or more from them; but after that you are on your own. They just want your money but they don't provide any service after that, even when you are paying them the association dues to run the entire condominium.

Mar 15, 2010 1:05 am

Is there any protection for buyer if developer didnt do what is expected of them? Is there a law to prosecute them as an entity and pay the damage made? I newly purchase alos a condo unit in Tivoli as promised the turn over is February this year, yet almost a month now it never turned over to me. yes, false promises and sweet talk. They do not deliver as expected.

Mar 11, 2017 11:06 pm
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Replying to comment of jaybeltran

Get a lawyer that is no afraid of DMCI Homes and file a case at HLURB and also file Civil cases.

These are just about the only instances where DMCI homes will take notice, along with creating you own You Tube videos and posting them online.

Put your comments on their official web page, but expect them to be removed in a few days.

Jan 12, 2010 7:46 am
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Well I have waited nearly 2 years until now on my Title of the condo i bought from DMCI in Manila. They still keep on saying its in process and everytime I ask who is resposible for making the processing they cant give a straight answer. The customerservive dont reply on any emails and I get no info or updates. Its just so fustrating.

Mar 11, 2017 11:02 pm
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Replying to comment of Marwin

This is still happening in 2015, 2016, and now 2017. There has been little to ZERO improvement with DMCI Homes Customer Care and DPMC (Property Management Offices at each project). Fight the good Fight, these two companies have taken advantage of many families. Always check your statement of account that PMO provides monthly (usually late and with errors and most likely will not have the PMO's manager's signature on it). For some reason the train of though is if the Property Manager does not sign the statement then they cannot be held accountable. Also expect another units bills to be attached to your account form time to time.

There will be late fees applied from time to time too, even when you are already paid up in full or if you keep your account overpaid. Math is not DMCI Homes and DPMC's strong trait. A lack of training in all aspect of basic property management is evident.

No believe, purchase one of their units and you too can live the DMCI Homes NIGHTMARE.

Nov 14, 2009 11:22 am

3 years ago, I decided to have my own condo with parking space at Rosewood Pointe. I've met 2 brokers of DMCI. The second broker was really nice but for her to close the deal and get her commission she convinced me to name the unit into my mom and then she will transfer it into my name. I was pretty confident with her because she was really a sweet talker.

After 2 years, there were no transfer made. So, I decided to sell the unit and the parking. I had 2 buyers, one for the unit and one for the parking space. I sold the unit smoothly but when I tried to sell the parking I've found out that they did not issue any title certificate for my parking. They admitted that its their fault.

I went to DMCI last July 2009 to make a complain and they suggested to reimburse the money. I agreed with them but until now there were no action made with my case. BTW, I'm based in HK. I fly every month just to follow up my case. Last time I went their was last Tuesday. They said they will arrange a meeting with their head finance for my case. But unfortunately, they said Ms Hernadez Head Finance of DMCI couldn't meet me because she was on sick leave for a week. WOW!

The parking is only P260K. Come on DMCI

Anybody, can help me with problem?



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43 complaints
6 resolved 37 unresolved

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1321 Apolinario St. Bangkal, Philippines