The complaint has been investigated and
resolved to the customer's satisfactionResolved Dish Network — return policy
resolved to the customer's satisfaction
I cancelled my Dish Network service today. As expected, they'll require the return of my leased equipment. Much to my surprise there would be a $15 fee assessed for each return label I had to use. I was told that this was clearly stated in the terms and conditions I signed for my service.
However, Dish Network's RCA Page 7, Item 5, Part B: states you must "contact our customer service... to schedule the return of your leased Equipment...". It says nothing about the customer being repsonsible for return shipping charges. Nor does it say anything about Dish Network paying the return fees.
Obviously there is nothing criminal about this policy. What it does is provide Dish Network with the leverage they need to bully clients into keeping their services. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card they keep on file. It should be noted that your credit card information is kept on file even after you request it to be deleted. The public needs to know what of company Dish Network is. Buyer beware and remove your support by cancelling your own services.