SUBMIT A COMPLAINT

Dish Network / Dish.com / customer service issues

I'm mega pissed off. I called several agents over the last week trying to get info about getting my service changed from one regular HD box to three hopper DVR boxes. I keep getting all different prices. first person said everything would be free for the boxes and install. My previous contract is paid in full. It ends on Aug 21st. None of them could give me what my monthly bill would be. They said I'd have to call back after the 21st. Other rep's kept telling me I had to pay 50 dollars all of a sudden for a box after I called back to set up an install day. Still nobody could give me my monthly payment. I'm disabled and get paid once a month. I've been a customer for 9 years with no late payments. I always seem to have lots of problems with your customer service. They always want to change my plan even after I said I don't want to. I'm trying to see if I can get something I may be able to afford. They send me to acct specialist and they where serious pain in my rear. Didn't want to help me. The 2bd rep didn't want to give me a supervisor and kept harressing me that would not do me any good. a bunch of BS. I was on the phone with y'all going on and off for 2 hours. I finally told them I never had all this trouble with DirecTV. They didn't seam to care. I didn't want to leave dish but I maybe forced to. I just wondered if this is the way y'all like to do business. If someone cares you can contact me at [protected] or if no answer leave message. Email me at [protected]@gmail.com if nessary. I'm getting prices somewhere else tomorrow

Ri
Aug 13, 2019

Post your comment