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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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G
5:24 pm EDT

DISH Network channel lineup

Where are the Fox RSN's? Where's BTN Network? These are channels you agreed to provide for the price of our service. If you are not going to provide them, where is our reduction in our monthly rates. You say that Fox wants to pad their pockets, but from here it seems it is Dish who's pockets are getting padded more by not providing a service you committed to, not providing that service, but keeping the subscription money for it. I am so disgusted with your tactics that I am in the process of looking for alternative service.

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J
4:59 pm EDT
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DISH Network cable channels being removed

I have beena a Dish Network customer for many many years. Now I have come to the conclusion that we as customers do not have choices for what we want as cable channels. They are being taken away from us without our voices. We're still having to pay our bills on time and not being told anything about the channels taken away.
This is not fair. As a loyal customer we should be allowed to make choices for the channels we want to pay for. HBO, Fox channels we no longer have. I want them back! This is so unfair!

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R
3:49 pm EDT
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DISH Network fox sports outage

Apparently over 13 years of loyalty gets you ABSOLUTELY nowhere with Dish network. I cannot believe that today is the last day of the regular season for baseball, and I CANNOT watch to see whether the Cardinals win their division or go to the playoffs as a wild card team. I don't want to hear why this situation with Fox sports can't be resolved. There has been PLENTY of time to come to some sort of compromise. Playoffs start this week but I won't be able to watch all of the games. I am SICK of Dish network!

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S
3:01 pm EDT

DISH Network dish not reaching an agreement with fox stations that were removed

We have been Dish customers for 20 years. We are very unhappy with Dish not reaching an agreement with Fox, specifically FS1. I am a huge baseball fan. I have been looking forward to the baseball playoffs all year. They start this coming week affectng the American League on October 4th. if you don't reach an agreement with Fox before they start, I will miss most of the American League playoffs. I live in Houston and will be extremely upset if I cannot see the Astros play. Also, I am especially a big Yankee fan, which also will be impacted because of Dish not reaching an agreement with Fox.

Please do whatever is necessary to reach an agreement and restore the missing TV stations/channels ASAP!

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1:49 pm EDT
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DISH Network loss of most watched channels and price increase

Husband and I have been Dish customers for years, but are seriously fed up with the constant price increase of our subscription. Now they've dropped all Fox channels, which we watched a lot. Why should we be charged more, but get less of what we want? We also used to watch Destination America, can't find it anymore. Not good customer service at all. Looking for new service. Good luck keeping your customers, Dish!

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C
12:48 pm EDT

DISH Network we are very upset that the fox channels have been canceled.

We are very upset that the Fox channels have been removed from Dish Network. Sports is something that we enjoy watching in our household. It also contributes to our social life. We like having friends and family over to enjoy each other's company, food, and of course; watching the game together. It is very frustrating that not only did we lose KAKE -10 for several months, and we were paying the same price. Now it looks like we are still paying the same price and are missing more than just 1 channel. If this is something like is going to go on for any length of time, we think that our bill should be reduced. If this is resolved in a timely manner, we will be looking into other options and probably be canceling our package.

Tom Scott
1163 Ks Hwy 177
Matfield Green, Ks
66862

[protected]

[protected]@gmail.com
[protected]@usd284.org

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B
12:44 pm EDT

DISH Network dish satellite service

I'm sick of you holding the viewers hostage in the Atlanta area.

This summer it was CBS now it's Fox

You guys need to resolve these issues before they get to the viewers

We should never have to be without our network TV or channels that we originally signed up for

Your actions are criminal in the area dish satellite company

I have been with you since about 1999 and we may be getting close to the end based on your recent actions or lack of action !

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M
12:00 pm EDT

DISH Network equipment cancellation

Extremely unhappy with Dish for charging me $148 early cancellation fee because of equipment agreement. I do not remember a separate contract for equipment this was misleading. I cancelled dish service because of rates after contract ended, my bill went from $65 a month to $99 extremely high only received an offer to reduce bill of $20 a month that was not enough.
Now I was told I will be charge $148 for early cancellation because of an equipment agreement.

I am so unhappy and dissatisfied with Dish. I am requesting a reduction as this was miss leading to a consumer the way it was done.

Originally we were offered hopper and never used it so we had it removed and now dish is saying there was a separate contract for equipment only, I do not agree with this.

Plus I was on hold for 30 minutes waiting for someone to answer the phone and then it took another 30 minutes to cancel.

Please be considerate to consumers this is miss leading and I request a this fee to be waived.

Unhappy with Dish Service and the way the business was conducted.
Marjorie Seman

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Britt3891
, US
Oct 15, 2019 12:19 pm EDT

My bill keeps going up as well. I am getting sick of Dish.

ComplaintsBoard
S
7:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DISH Network loss of channels

Dish network as pulled serval channels this summer CBS a local channel and now Fox another local channel that we pay for. Plus we have lost all the FOX sports channels. Being that we live in the Atlanta are we are Braves fans and my 9 year old son hasn't been able to watch a braves game in weeks unless it's on ESPN! Is this issue going to be resolved soon or is Dish network going to give different programming because we are paying for channels that we don't have. We have been loyal dish customers for over 15 years! Please fix this issue!

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Thank you for resolving this issue with FOX.

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Liz Broussard
, US
Sep 29, 2019 4:46 pm EDT

U MF taking away all these channels like local channels to mk money on cables channels! Elderly & the poor as welll as middle payday to payday people can’t affotd Xfinity so this is their thanks ! Just tucking go out of business idiots!🤬🤬🤬🤬🤬🤬

ComplaintsBoard
E
1:00 pm EDT

DISH Network no fs 1 and no big ten network

I want these channels back . I watch them alot . I will switch to direct TV if they do not return very soon. I have att so it may be cheaper. My bill goes up all the time and now I'm losing my channels. Get it fixed ! I dont see why we the customers who pay way too much money for tv get the short end of the stick because of corporate negotiation breakdowns. This is [censored]! I will switch to direct TV before the end of the season because I need Big Ten and FS1. GET IT RESOLVED !

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A
12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network Fox network

We have had DISH for 8 years. I will terminate my subscription if we are unable to view the Texans football game which starts at 12:00 Noon on Sunday 09/29/20.
Thank you.
Alice Hayward
Service address:
4120 Surf Dr .
Galveston, TX 77554
Phone:
[protected]

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R
11:55 am EDT

DISH Network fox

As a Dish Customer I am extremely upset that you choose to pull Fox from my viewing. I am not able to get HBO with you which means I lost the series of ¨Games of Thrones. Then, my husband tells me that he can no longer watch local sports like the Tigers and Lions because you pulled Fox sports. Now, my favorite TV shows on channel 2 Fox have been removed;. This is outrageous for customer service. If this issue is not resolved quickly, I will be changing providers.
Dish Customer.

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K
11:41 am EDT

DISH Network btn

I love Dish and Dish Anywhere. Have had this service for as long as I can remember.

Why do you continue with the pricing issues? If you do not get this resolved stat, I will be dropping Dish. The only reason I gave kept this service if for BTN. Get it resolved now, Please.

I am missing my game today because it is only on BTN and I can't go to the game in person because I'm at my son's Water Polo tournament. Please please please fix this or there really is no reason for me to continue with Dish.

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J
8:57 pm EDT

DISH Network channels

I bought Dish because of the price guarantee and the channels. Now most of us won't even be able to see the MLB playoffs!

Never mind about the Texas Rangers being taken off since Fox sports southwest was taken off a while back.

Dish your excuses are pathetic. I bought YOUR DEAL WITH THE CHANNELS PERIOD. Your fight with Fox is only going to hurt you.

Class action lawsuit coming for Dish without a doubt. I may be the 1st in line to get it started.

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2:19 pm EDT
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DISH Network loss of fox sports wi, btn

If Dish doesn't work something out with fox regarding Fox Sports Wi and BTN ASAP, I will be looking for a new service, you have so many channels that few watch, but we have to pay for them, then you and Fox play games with your consumers as leverage against each other. I've been a customer for over 15 years, but that may come to an end if this negotiation is not worked out soon. Clean up the low view channels and prioritize the highly viewed channels. The only one hurt by Dish and Fox not working together is the consumer, Sincerely a previously satisfied customer, also Fox has has been notified of my dissatisfaction

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Update by Frustrated Badger
Sep 27, 2019 2:29 pm EDT

Also I don't see any reduction in my bill when you drop channels, so it's a scam that fills your coffers with more profit, greed will kill corporations, and believe me the consumers do have a braking point, be it Dish or Fox!

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G
12:24 pm EDT

DISH Network misinformation on channels available when getting dish

We called about Dish. I asked (my husband was sitting beside me during calls). I asked them: can we get Royals baseball on Fox Sports and BTN network. I asked this question 3 or 4 times and was told YES! We were hooked up on 9/13/2019 about 3:30 pm. Turned to Royals game at 7:15-NO ROYALS GAME! Blacked out message across screen. I have called to complain 3 times. I listen on Dish auto phone message: ‘about fox regional network': and find the contract was canceled in july! We were lied to! Now last night BTN is canceled! We haven't even had for two weeks! Ken in complaint said: there was no mis information given to u—that is a big fat untruth! We want to cancel with no early cancellation penalty moya greg peters [protected]

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V
7:42 am EDT

DISH Network removal of fox network after 20 years of subscribing

I would like to take this opportunity to thank dish network, for ruining my thursday night football game! After 20 years of being a loyal customer.
1. You took away my game of thrones, by removing hbo!
2. You then took away my cherished philadelphia eagles & green bay packer game!
3. You refused to answer any of your phones on the evening of 9/26/2019!
4. Dish network is destroying itself. Blaming the networks and not blaming yourselves.

I will cancel my 20 year loyal membership to dish network as soon as I can find another carrier. Hello xfinity or fios, which by the way I despise, but you forced me to do it!
Ed lusky

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10:28 pm EDT
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DISH Network fox programming

Currently in AZ I'm paying 12.00 dollars a month for local channels 2 months ago channels 3, 5 where off air because of a dispute now September fox is off the air wtf... Why can't dish pay their bill to keep the programming many customers are paying for they are making millions so what if due to inflation the price goes up also they should give discounts for the inconvenience of loosing channels especially to customers in Arizona thanks A lot dish Thursday night football is on people cant even enjoy the gamethanks to you I'm thinking of switching if you can't fix this!

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9:43 pm EDT

DISH Network service van drivers

Number on the back of service van was 0360. Service van was traveling towards Black River Falls, Wisconsin at approximately 7: 20 am. On 9/26/2019. The service van was driving very closely to the back of my vehicle. The speed limit on hwy 27 is 55. I sped up to get the vehicle off my rearend but the service van continued to tailgate me at one point I was going 70 mph we came to a passing zone I was able to slow and he passed continuing his high rate of speed.

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K
7:48 pm EDT

DISH Network fox / fox sports 1 / fox sports 2 / big 10

When I switched from directv, I specifically asked about fox sports and big ten network, I was reassured they had all programming, no worries. Here we are, 9/26/19, and fox has dropped dish due to a price increase. I am sick and tired of these satellite companies making the decision for the consumers and not paying the additional money! If I have to pay more money to keep my channels, so be it! In the meantime, I am without the channels I was promised! I am so tired of these companies! Shame on you dish network! Shame on all of you! I plan on filing a complaint with the states attorney and comptroller! Consumers should not be held hostage to these huge conglomerates that make billions of dollars off of the backs of consumers! Enough is enough! You can take your contract and shove it! People are going to say enough!

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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