I am writing to you to bring to your attention the UNFAIR business practices of Dish Network.
I recently moved to Jacksonville in July 2010 and ordered Dish Network service. I had ordered Dish Network service online on June 29th (Order number: [protected]) for 2 TV setup and programming. I have email confirmation of this order. My mother was at home for dish TV installation. Somehow the technician came with an entirely different workorder and installed 1 TV with entirely different programming options and no international programming. My mother clearly indicated to the technician that we needed 2 TVs set up and also we needed International programming. He shrugged his shoulders- asked to call dish network directly, gave her a piece of paper to sign(which she did) and walked away. I got home to find out what had hapenned and called dish network right away- only to be told by the CSRs and the supervisor(Mandy) that since my mother had signed off on the order it cannot be modified now and I will be charged to get a second receiver. Ironically, if dish network had been called while the technician was at home this would not be the case but 4 hrs later it is. I feel it is an abominable way to treat the customers. My mother could have refused to sign the paper and the technician would have had to come back with another receiver-but somehow 4 hrs later it is just all different. They dont care about anything but how to make more money off your customers- let alone care about the feelings of my helpless mother.
To further aggravate matters- now 2 months later when I called in to UPGRADE my service to 2 TVs; I was told not only did I have to pay an extra @200(which I was willing to do_ BUT also needed to sign a new contract for another 2 yrs thereby extending my contract.
I feel that these business practices are designed to exploit the customers.
I have suddenly started getting a raft of calls from agents working for dish network at all sorts of odd times (the last call was from a Dallas area code number, listed above); they somehow figured I was of Indian origin and got folks who could speak Indian languages/ know the culture to call in a very targeted fashion! Not sure how they got hold of my home phone number as it is on donotcall.gov and I am NOT a current customer of Dish Network! I am planning to call their CEO at about midnight to repay the favor! Seriously, can you please publicise this and hep stop the calls?!
Dish networks customer service and technical support departments are pitiful. I have been a loyal customer for years. I switched to a new hd dvr with them and have had nothing but trouble. I am on the "fourth"dvr (same type and same model) and they are shocked everytime I call to state that it is having the same problems. After begging for them to do something to help me out - nope - nothing!! So I did what anyone would do switched satellite companies! Evidently, they no longer needed my business or my money.
I started the Dish network at the end of 2009, with the promotion. In July, I moved and when I reinstall the...
As a former employee of this godforsaken company, let me tell you for certain that they don't give a...
We recently moved from Directv to Dish to save money on monthly fees. While there is less programming available on Dish, that has not been an issue for us.
The problem is that I have a customized Windows Media Center setup to record programs and specifically added a receiver so that we could record while watching other programs on our TV's. Shortly after moving to Dish I noticed that our recordings we all a logo screen stating we needed to push "select" to activate the receiver. Investigation revealed that the receivers are configured by default to power off after 4 hours and I was able to disble this. However, the next day, the receiver was off again. I could only attribute this to the daily update that Dish forces on each receiver...there is no way to disable this update/reboot; you can only change the time that it occurs. So I contacted support to try and find a work around.
The reply from support was that the only way to wake up the receiver is to schedule channel changes. While I am still not pleased, I could work around this for once a day to keep the receiver active. The real issue and the reason for this publicized complaint (to warn others) is that the tech also informed me "We are in the process of removing the ability to disable the Inactivity Power Off feature on all of our receivers." In other words, as soon as they get around to it, my receiver is going to power off every few hours and there will be no way for me to disable this.
Clearly Dish is not doing this as some big-brother power saving measure. The only reason I can fathom is that they are trying to prevent people from using their own recording devices to force them into purchasing and paying monthly fees for the Dish DVR service. Had I known this in advance, I would have stayed with Directv.
I have forwarded my complaint to their executivecustomerservice AT dishnetwork.com email address but I don't expect that to do any good. Teh best I can hope for is to prevent others who use personal recording devices from falling into their trap.
I have been getting calls from Dish Network representatives daily every afternoon since the last three months trying to sell me an upgraded contract. I have told every one of them to stop the calls since I am not interested. But the calls keep coming. They are from different representatives originating from different cities. They do not give me their phone numbers or correct locations. They give me bogus addresses -- and the calls keep coming.
Obviously these people are commission agents calling ethnic communities, speaking the ethnic languages. These unsolicited calls are a nuisance and I want you to put a stop to this. I signed a contract with you to enjoy your services but not to be pestered by your sales agents
I am not able to open my accout my stbno.is [protected] in the name of gopal sharma & my registered mob.no. is [protected] email id is [protected]@yahoo.com. due to not opening the account i am not able to recharge dishtv through credit card
Here's one for the books. My brother passed away in June. I have the power of attorney over his affairs so I contacted Dish Network as I want to continue the service at the same address I only wanted to change it to my name and SS#.
I have had to fax over the power of attorney and death cert 3 times to the Executive Care Dept since the 24th of July. I have talked to 7 agents who represent this company and was assured the account could be switched with no problems. Today Aug13th I have found out thru the same department that I need to drive 8 hours take out the equipment mail it back to them within 2 weeks of the cancelation then call and have the equipment replaced if I qualify which 1 of the supervisors sounded as if that was in question and pay the installation fees that go with it.
I'm not changing the address so why would I have to take out the equipment you ask? According to 1 of the supervisors when he got the equipment it was on lease and since he is dead the contract isn't any good anymore and they wanted the equipment back even if I was still paying on the account. Great. Another supervisor (same dept) asked me why do you want to keep the service since he is dead? What!!! (Maybe I want to keep his memory alive as this is now my summer home and future retirement residence) Great another one. This one I actually hung up on. I cannot believe a muti million dollar company would want to treat families of their deceased clients this way. Also I was told that the power of attny wasnt any good and they would not abide by the ruling from a judge. Charlie Ergen's name is also the best kept secret at Dish Network's 800 number cause the agents refused to give me information on how to contact the CEO or Executives re: this matter. Thank goodness for the world wide web.
Since the loss of my brother I have had dealings with many companies and not one of them acted like this let alone a department who is supposed to be in charge of accounts such as these. I would think with technology as advanced as it is a company this large would be able to qualify me switch the equipment numbers with as little hassle as possible for the family involved instead of emotionally drag them thru the gutter- oh they do apologize for the loss but where is the common sense and humanity in this "policy" re deceased accounts.
I work for a major airline and I would be in jeopardy of my job if I had ever acted or said the things that were said to me today. I am deeply ashamed of Dish Network for allowing this to happen cause if it happened to me Im positive it has happened to others in my situation.
I wish to file a complaint against dishtv dth service. On 7th of nov 2009, after getting the advice from dishtv customer care I recharged my dish tv package for rs.740. The advice given my the representative was that I had to resharge for rs.740 to avail the offer of zrzr wherein rs.40 would be deducted for downgrading charges from platinum package to silver package. And the rest rs.700 would go into my account and he would activate zrzr scheme on my account. He asked me to call the customer care after recharging. I called the cutomer care after recharging and requested to downgrade my package to silver and make me avail the benefit of zrzr offer. But the issue raised by a representative called vijay was that he would be able to downgrade my package to silver but he cannot activate zrzr offer on my account. He said I can either opt for zrzr or downgrade my package. Whereas the 1st person who spoke to me never said this and asked me to just recharge my current pack and never mentioned about selecting silver pack while recharging. Vijay the 2nd rep I spoke to, gave me a 2nd advice to again recharge for rs.250 and select siver package while recharging so that I would be able to avail both zrzr and downgrading the package. He said after recharging for rs.250 the 2nd time I would be able to avail zrzr offer for the whole rs.990 less rs.40 for downgrading charges. After questioning he answered that yes this rs.250 is just for selecting my package to silver. Now when I called the customer care the 3rd time after recharge for rs.250. They come up with a 3rd reason that I would be able to avail zrzr offer only for the 2nd recharge for rs.250 and not for the 1st recharge of rs.740. Whereas I was said that I would be able to avail the offer for rs.950. I have spent my time, money but what I got is waste of time waste of money and recharging my account twice but still not able to avail the offer.
i called dishnetwork on 8 09 2010 and talked to a man and tryed to make arrangements to pay my bill and he told me they had a one time a year deal where i could make a ten day promise to pay my bill in full and i told him that wouldent work for me becouse that would make it fully do on the 19th on a thursday and our pay wouldnt go in untill the 20th on friday so he advised me to call back the next day that made it today and that way it would make the payment due on the 20th and that way it would work and our service wouldent be interrupted becouse we qualified for the 10 day promise to pay plan so i told him ok i would call the next day so it would make the full balance of229.68 due by the 20th even thoue that would leave me compleaty broke i told him i was in a bad car accident and was in bed alot and tv was my only entertainment and i looked forword to my programing he refused to make no other arrangements with me he said there was no other arrangements available for me told me he was sorry about my condishon so i told him i would call back the next day on the 10th i hung up with him very stressed out wondering how am i gonna pull this off paying this off by the 20th paid in full and this was my only opition they had to offer me knowing the shape im in so i called back today 08.10 2010 and when i got threw to someone live i couldent tell if it was a she or he she or he said its id number was z2d and i tryed to explain my call the day before i had with man i wish i had his id number and this person right away said no unless i pay now no deal in so many words and was rude and i could tell this person with id number z2d was having a bad day or something and said i cound not have the 10 day promise to pay and i said that wasnt fair becouse the man i talked to said i could so i asked to speak to the supervisor of worker id number z2d so i was put on hold and the supervisor of z2d came on the phone this supervisor did not give me a id number she was right away rude said very mean things about my past payment history i told her i know but it will be better and i just wanted to work this out she continued to be very rude so i told her maybe i should concider a nother provider and she said oh you can afford another provider but you cant pay us and i said no i was talking about the 20th when we would have money i did say do you need to spank me or should i stick my hand threw the phone so it could slapped i asked if we where were being recored she would not say yes or no she said more rude things to me and hung up on me i called back and got worker id number dse and told her how i was treated and the whole story of what happend she was nice and said she reported to her supervisor what has happend to me and that shocked me becouse the supervisor of worker id number z2d said she was the only supervisor there was no one else to talk to she was as hi as it gets so worker dse was nice but said there was nothing she could do for me she tryed everything so i was forsed to bounce my bank account for 145.33 hopefully i am able to make it to my bank before it clares so im not charged more money bank fees if i wasnt in a bad car accident i would be working but i was and i live on a road in the country and being limented tv and my bible is all i have i should have never been treated the way i was and to make me cry and stress me out is wrong if these people cant treat people right nor have conpation why are they working there something should be done about this still feeling bad and hurting even more from the stress of this unnessery treatment and making me feel like crap becouse i dont have much money to keep my bills up totley unfair treatment crying in her room, dorriann 336/634/0734 if you need to contact me
I've been charged for three porno movies which was not requested by me. I called customer service and requested they be removed from my account. I was first told they were authorized to credit one of them but I demanded all three and was switched to a supervisor. He also told me he was only authorized to credit one. I then asked to cancel my account and was switch again to another department. She was not allow to give me any credits and would charge me $350 cancellation fee for early termination. I am so pissed I don't know where to turn all this for $30. I would had thought it is more important to have good customer relationship and therefore referrals than what they'll end up with. I will not recommend Dish Network to anyone and will shout loud and long until March 2012 when I will cancel and go back to Comcast.
I had taken a maxi package with dish tv ie 300/- monthly.It was difficult for me pay the bill so i went to a...
Here's what you can expect as a Dish Network customer. This certified letter was sent on 7/15/10:
Mr. Charles Ergen, CEO
9601 S. Meridian Blvd.
Englewood, CO 80112
Dear Mr. Ergen,
I am extremely upset with you and Dish Network. I sent you a certified letter on 6/18/10. A copy of the letter and proof of receipt are attached. This letter has gone unanswered.
We believe that, at minimum, your business practice of locking customers into a 24 month commitment, then increasing your prices, is unfair.
This is a win/lose arrangement for Dish Network. Dish Network wins by having captive customers who cannot get out of this unfair arrangement. Customer loses because he or she cannot get out of your unfair contract without, of course, an early termination penalty.
I feel like a victim, and I also feel stupid for agreeing to your 24 month contract. But I did not believe that Dish Network was going to make repeated price increases. And I believe the average customer feels the same -- they just aren't writing you letters.
I have to assume that since our contract with you expires in a couple of months, you simply aren't interested in our concerns. So you can rest assured that we will find another satellite provider in October.
In the meantime, here's what we're prepared to do:
1. We can serve a small claims subpeona to CSC Services of Nevada, Inc, 502 E. John Street, Carson City, NV 89706 and ask a judge to determine whether your price increases are lawful and fair. We will seek to recover the costs for the filing the suit, mailing certified letters, and all Dish Network service costs above our original agreement of $54.00 per month.
2. We can file a formal complaint with the FCC.
3. We can send a copy of this letter to the editor of our local newspaper.
4. We can email a copy of this complaint to as many attorneys as we can find...we both know that attorneys love class action suits. And I love sending emails when I feel that I've been wronged!
5. We can file a complaint with the Better Business Bureau. I see that you currently have 13, 267 complaints filed against you and that the bureau gives you a "C" rating. Maybe the majority of these complaints concern telemarketing issues, but it sure doesn't look like you can afford additional complaints.
But what we would like you to do, per our letter dated 6/18/10, is honor our original agreement and charge us $54.99 per month. In addition, we would like Dish Network to refund the overcharges that have appeared on our bills and the fees for mailing you two certified letters, the receipts for which are enclosed.
As of the posting of this complaint, this letter has also gone unanswered.
at the beginning when i subscribed to dish net i was told my bill would be 24.99 a month my first bill was 40+ dollars my contract is about to expire in the next 6 mths and they have never billed me as they were supposed too from the beginning not to mention about 1time ever 3 mths i get an extra bill stuck on to my bill i currently pay 64.74 a mth my bill for this mth is 126.62 i was told it would never exceed the price of cable that i paid 50.00 a mth for and when i have completed my contract with dish net they are sooooo fired and i will never be a customer of theirs again
Dishnet is the worst and not sure how they gonna do business.
They harrassed me with so many things.
1) Initially they promised that moving is free from one place and another, then after i moved and reinstallation they charged me $100 .I fought with them telling the representative no: 105 and 405 confirmed me the free move, but the ignored me and not ready to refund.
2) Also they increased my International channel amount without informing me within 1 month after subscription and even thou we are in contract with fixed fee for 24 months.They promised fixed price but when asked they say nothing and put blame on some internaltional contract.
3) they promised to fix in my apartment with some equipment and the installation person did not come with that, next time when i called them to fix it, they say it will charged again for next visit, but its the installation person mistake.
4)The customer servcie is worst, they dont bother anything to answer, they keep repeating and threaten you with the contract breakage fee..how long they gonna do...with this issues people wont mind to pay the break fee...they will end up with no customers atall
5)People be-aware of the 3 months HBO free stuff..dishnet is Thief and they are the international frauds .
I never experienced anywhere worst like dishnet service.
I lost $650 because of their stupid Custmer support lies
They have worst of everything.
I request noone should subscribe for dishnet ever.
Upgraded to HD Dish Receiver last week. The receiver has been resetting constantly for three days, saying that it has lost signal. Error message 015- Dish recommended unplugging for 15 seconds, plugging back in and letting it reset itself. After doing this it goes through the same routine again. Finally, they admit that we have a faulty unit that will need to be replaced (five day shipping which I'm sure will take longer since it's a three day week-end holiday).
Really not happy that they can come out the next day to upgrade your service but can't come out to swap equipment when it's their equipment failure. Will I get a credit for no service? Probably not. Will the replacement work? Probably not, since I've now read many others with the same problem.
Not good customer service, Dish Network!
Upon contacting dish network I was assure multiple times I will recive two hd dvr's to sign up for cable service, I did not recive a second hd dvr I got in contact with dish network on 6/21/2010 as I was interested in getting satellite cable at my home. I got in contact with operator #010z upon been explain their current new customer promotions I told him I was intereted in hd and in 2 hd dvr's he told me not a problem as new customer I qualified for hd tv for life and he assure if I sign on for service at that moment I will surely get 2 hd dvr's at this point upon him requesting my information to sign me up for new service I reinstated before proceding for him to assure me I was getting 2 hd dvr's model 722k and he did miltiple times one time was before agreeing for him to charge my credit card and other before me agreeing to term. I advise him I wasent going to be home to receive installer he said not a problem that any one could receive the installer and he assure me again he was putting the order for 2 hd dvr's that I didn't have to worried about it he assure me that once I get home I will have 2 hd dvrs and I will be enjoying of dish cable on. Upond arriving home I did not receive second hd dvr model 722k after it was orally agreed by operator I just receive an hd console model vip222k with no dvr, when he had assure me I didn't have to be home to sign that I will trustly receive 2 hd dvr's. After contacting dish network regarding the issue on 6/22/2010 they were very unhelpful and unprofessional operator #co7 shouldn't be helping out customer when they rudy tell u that what ever I was promise and told and assure didn't matter and he was unable to transfer to a manager because I was going to be told the same thing, that I need to pay about $200.00 to get the hd dvr when I was assure to receive one at no cost this is so unfair to a new customer dish network did not comply to their promises. This clearly indicates I was trick by false promises and assureness, to scam me into a 2 year contract. Now im unable to cancel without a cancellation fee and im forcely stuck as an unsastify customer at the moment
I pay $2, 449.44 a year to Dish Network for WildBlue Hi-Speed Satellite Internet. Since I pay top dollar for their internet I recently contacted their Customer Service to have them troubleshoot my equipment because I was experiencing problems with "slowspeed" highspeed. After their tech spent over 90 mins. investigating software they said they would need to dispatch tech to my home to check hardware. When tech came out & inspected connections, he found the problem was related to the Dish Network hardware and replaced the bad parts. Well, SURPRISE! When my next statement arrived I was billed for their tech fixing THEIR equipment so I could continue getting service. NO one told me I would be charged extra $15 for DISH to service THEIR property. You'd expect Supervisor #H1F who arranged my appt. would have advised me; maybe the tech himself; OR have it in printed on their WRITTEN Service Agreement? NO, instead "$15 for technician visit" appears on my bill. When I called to have this unapproved charge removed, their Customer Service Supervisor IMIR -DE1 refused said I should have been told about this already and it is IMPOSSIBLE to waive this fee. Looks like I need to make this my life's work and contact their Dispute Resolution Team in Inglewood, Colorado. Do you suppose that my $15 goes toward maintaining DISH Network Dispute Team?
The complaint has been investigated and resolved to the customer's satisfaction.
June 2, 2010, Napa, CA - I recently established Dish satellite service through godish.com over the telephone. The phone order processing time with godish.com was approximately twenty-five minutes. A good portion of the time was attributed from the godish.com representative describing disclosures - about ten all together - each of which were lengthy in detail, spoken fast and considerably convoluted. At one point I requested the representative to stop and repeat a portion of one of the sections - she insisted to allow her to finish with all of the disclosures and we could revisit the question later. I would bet somewhere among the fast talk there was mention of a "fee" but the approach by godish.com is a very well planned and deliberate strategy - inundate the consumer with a barrage of information so that it would be humanly impossible to comprehend the little things they want to slip by the consumer.
Early into the phone order, all relevant information was requested and collected by godish.com. This included my social security number for a credit check - to establish an account with Dish satellite - as well a credit card. The godish.com representative explained that a credit card was needed to establish verification of my identity - another step to establish my account with Dish satellite. At this time there was no mention of any fees or amounts to be charged to the card, simply for identification purposes as Dish would be providing all equipment and installation at their cost. It made sense at the time- if I should default on the account, Dish would have recourse to collect for their equipment and installation costs. Again, no mention of any fees or charges by godish.com. The order was completed and we had an installation date scheduled. So far so good.
A few days had passed from the date we had established the account when I discovered the charge on my credit card activity online. I routinely audit my credit card accounts, debit card accounts and bank accounts. Usually every two or three days. I have outstanding credit and want to keep it that way. I was completely surprised to find a charge for $49.99. I immediately brought my discovery to my husband's attention as he participated in the ordering process with godish.com over a speaker phone. Just like myself, he couldn't recall any reference from the godish.com representative of any charges. He was just as surprised as I was. He concurred with me that the only reason we needed to provide my credit card was to verify my identity as part of establishing the account with Dish satellite. Without any time wasted, we contacted godish.com to explain that we were charged. They claim we were well informed and that it was clearly disclosed duringthe phone order. They claim to have the "recorded" conversation which includes me agreeing to paying the fee. Neither my husband nor myself were told they would be charging me a $49.99 processing fee. We both are very diligent and thorough when making purchases - especially those involving contractual agreements for payments over a period of time. We argued with the godish.com representative that we simply would have not completed the order if we were aware of the fee, as we would have shopped around more to see if this was a standard practice of other Dish retailers or if it were negotiable.
I am a licensed professional in the medical field, earn a six figure salary, have excellent credit with absolutely no debt. I have better things to do with my time than to contest and pursue collecting back my $49.99 that was taken from me without my authorization. I searched online for others that may have experienced this with godish.com. It wasn't a surprise to me that I easily discovered countless complaints from other individuals against godish.com for the very same thing.