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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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Newest DISH Network reviews & complaints

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9:18 am EDT
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DISH Network Box to return equipment

On 9/11/2023 I called Dish and cancelled my service and informed them to send out Box for Equipment return I logged into Dish Network account on 9/20/23 to ask where Box was so I can return the Equipment its states we're currently experiencing a delay with Equipment return Kits please be advised that delivery could take up to Three Weeks There will not be any tracking info during this time What kind of Operations is the Dish Network running they are not very good at Customer relations as far as I'm concerned I will never deal with Dish Network or there affiliate Sling TV dis satisfied Cusatomer Edward J Dushane

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Mike Carey
Mesa, US
Sep 21, 2023 8:10 pm EDT
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Did you notice, in your service agreement, you agreed to bear sole responsibility for the return of the equipment. The boxes and labels being sent to the customer is merely a courtesy, so if you’re very worried about it, you can just ship it back on your own. The address can be found by googling “Dish Network Joe Battle Blvd El Paso Texas”

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2:22 am EDT
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DISH Network - Unauthorized contract extension

I've been a Dish customer for approximately 14 years. In April of 2022 the DVR stopped working and I contacted Dish. They were unable to repair and said they no longer supplied that unit. They said they would need to replace it with a newer unit. This decision was made by Dish. I asked for a refurbished (same ) unit. Dish stated they no longer had the older...

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5:23 pm EDT

DISH Network Dish satellite service

I haven’t had service since July for my rental property and they told me that they couldn’t get a technician out until September 27.And they are charging me for service that I don’t have. I have been on the phone with them continuously and been put on hold for several times for 30 minutes or more.They now say that I have to pay for service and they will give me credit for one month.They are charging me to cancel my service and mailing components back.

Desired outcome: Full refund of all charges

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1:06 pm EDT
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DISH Network - Collection letter filed on credit report which is incorrect

I recently reviewed my Transunion credit report and found that Dish Network had recorded a negative item, a collection action approximately ten days ago in the amount of $323.18 for unreturned Dish equipment. The facts regarding the Dish Network equipment is as follows: I was a customer of Dish Network for several years. In May of 2021, I discontinued my...

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2:51 pm EDT
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DISH Network Service

I've been a customer for 4 years. I'm trying to cancel my service due to removal of local channels. I've called 3 times and as soon as I say I'm canceling they put me on hold. I've waited an hour twice already and I'm trying again and am at 36 minutes. I just want service cancelled and money returned for portion of month not used.

Now they are charging my an early termination fee even tho I've been a customer 4 years. They also are charging me $20 each for 5 boxes to send them back and that there is nowhere to drop them off

Desired outcome: Cancel service and return portion of month not used

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7:52 am EDT
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DISH Network Trying to cancel service

I have been a customer for nine years and have decided I no longer need DISH. I called three times the number provided and after speaking with three different agents who told me that they would transfer me to the appropriate department the phone was either disconnected or no one ever answered after 30 minutes of waiting. This occured yesterday afternoon at 2:45 pm on Sunday 9/17/2023.

How can I cancel this account?

Desired outcome: Cancel my DISH account and return the equipment

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Mike Carey
Mesa, US
Sep 19, 2023 10:18 am EDT
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Just have to wait on hold. It’s the loyalty department you’re needing.

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2:00 pm EDT

DISH Network Lost channels

We lost our local abc affiliate last nov (2022) yet dish expects their customers to still pay the full monthly rate when all the channels their particular package has.

Each month starting in dec 2022 i've had to call dish and negotiate a measly $5.00 reduction (for 3 lost channels) in my monthly payment.

This is getting real old. I may be moving to another service. Been with dish for over 20 years.

Sad.

Desired outcome: Reduced customer's monthly rate until this standoff is over.

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Mike Carey
Mesa, US
Sep 13, 2023 9:24 pm EDT
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You don’t pay per channel and you also agreed you expect no compensation. Read your agreement. You’re not guaranteed any specific channel.

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5:02 pm EDT
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DISH Network Attempt to cancel account

I contacted the DISH customer service and waited a lengthly time period before I was connected to a representative. I explained that I wanted to cancel my contract and needed my final bill.

The line must have gone dead and this representative never attempted to contact me to finish the procedure.

Now I am again on hold trying to cancel.

I would appreciate it if I could obtain my final bill and send the box to return the equipment .

Desired outcome: cancel contract

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Mike Carey
Mesa, US
Sep 12, 2023 10:44 pm EDT
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They don’t make outbound calls.

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10:03 am EDT

DISH Network Cancelling Dish

I was suppose to get a new contract for 2 years, through my email to be signed, this included all new receivers including the hopper 3 DVR with the americas Top 200. I did not receive the contract or the new equipment, I called to cancel my service, and they are trying to tell me I have signed up for 2 more years (ask for copy of contract that I never received or signed) I was paid up until September 17, but they cancelled my service immediately, I called Dish back and telling them I was paid till the 17, the day I ask for service to end, and they would not turn service back on. Thank god I have a small tv antenna for my locals and smart tv.

Desired outcome: Refund 10 days of not having the service, and wave any charges.

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1:17 pm EDT

DISH Network Lack of local Orlando Florida ABC programs!

We have not had local ABC Orlando Florida station service since the beginning of 2023! We pay for the local services but haven't seen any results. Enough is enough settle the damn contract because time is really running out to switch to different cable services regardless of penalties!

A customer for over 20 years but even my patience is wearing thin!

Desired outcome: Return of local Orlando Florida WFTV services NOW!

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Mike Carey
Mesa, US
Sep 06, 2023 8:09 pm EDT
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They didn’t take it, so they cannot return it. Only the local channel owner can do that. I’m assuming it’s Cox Media.

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2:18 pm EDT
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DISH Network Dish tv--

Have lost several channels due to "lost signal "--have aimed the satellites as instructed by person at DISH ,everything done as instructed--checked my wires,connections and asked them what next--well the person said that they can send a technician out for $ 95.00 ,if I don't want that they can cut that price if I choose a monthly maintenance program for a fee ! They said that I should upgrade my equipment as well--I was complimented for being a DISH customer for 23 years--haha not for long though if I can find other alternatives ! I am living with the loss of channels ,a lot of money per month for garbage channels !

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Mike Carey
Mesa, US
Sep 03, 2023 2:37 pm EDT
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You own the antenna. Antenna needs realigned. Simple really.

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4:54 pm EDT
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DISH Network - Unauthorized "contract extension"

I've been with Dish since 1993. I've recommended their service over other providers throughout the years. However, in the last two or three years the cost and finicky nature of my receiver has necessitated my contacting their support. Fifteen months ago I call about my receiver (a VIP722DVR) having some issues, and the possibility of getting a...

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1:11 pm EDT
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DISH Network Internet Service

I have reported to Dish that my modem shuts down 4 or 5 times a day for 15 minutes, sometimes long. I have been scheduled 4 times for a tech to come out and replace my modem. And 4 times the tech has failed to show. This is shoddy service for a long time customer. I want my modem replaced and I'm not waiting another week, I've been waiting 2 weeks as it is. Either fix it or I cancel my service, its as simple as that.

Desired outcome: Replace my modem ASAP!!!

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12:49 pm EDT
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DISH Network Billing

I was told to pay one amount on my bill I paid that amount the next monrning my services was off I called in and was told that the computer made a error and didn't charge 19.99 and that my bill dropped and that I had to pay that amount to get my services back on graned I spoke with a agent whom told me to pay the exact amount I paid and i did Dish didn't try to even do anything for me not good company no good customer service don't try to help there customers whom has been there for a long time they are terrible company I am sending back everything to them monday! I paid 259.94 what I was told to pay total amount.

Desired outcome: Dish should have made things right due to not my error but the computer error not tell a customer what you can't do but help your customers all customers not just me all customers should be treated right this is very wrong

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Mike Carey
Mesa, US
Aug 19, 2023 12:59 pm EDT
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You’re upset because you paid past due and want a credit for paying past due?

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1:30 pm EDT
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DISH Network Parental Controls on Dish Network

I wanted to report that there are at least two movies erotic eats and stealing lust that should be X rated that are showing up as R rated under free movies under on demand.  I think because they are showing up as R rated the parental controls are not blocking them but I also have to block nudity and it is not blocking it either.  You need to remove these movies under free movies under on demand due to this issue.

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Mike Carey
Mesa, US
Aug 12, 2023 2:54 pm EDT
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The ratings are done by the Motion Picture Association(MPA) and applies to anything movie related. Also, the on demand is controlled by the specific channel owner. Whichever channel the content came from us whom you’d want to contact.

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Author of the review
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Mitzi Combs
Traphill, US
Aug 13, 2023 7:44 am EDT
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Replying to comment of Mike Carey

It says showtime and I don't even subscribe to showtime.

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Mike Carey
Mesa, US
Aug 13, 2023 12:24 pm EDT
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Showtime is on free preview from 8/10-8/14, so during those dates, every Dish customer subscribed to it.

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8:35 pm EDT
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DISH Network onsite customer service

Have a vacation rental where guests expect to have the equipment working. On of the units, we have 3 in this home, is not working. Called customer service to have a technician come and diagnose the problem and have it fixed. Was told over and over I had to be there, (It is a rental, I am not there) or have my guests call and see what the problem is before they could issue a work order. I am not putting my guests in that position, why is it so difficult to call, say there is a problem, AND have them come out to fix? I will be looking for another provider who has better customer service when there is a problem.

Desired outcome: to come to home and fix

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Mike Carey
Mesa, US
Aug 12, 2023 2:55 pm EDT
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You can call and require a tech, but it wouldn’t be covered under a standard procedure or the protection plan, so you’d have to pay the $95 fee. You can also call a local retailer to do exactly what you’re asking them to do. What you’re asking Dish to do is outside of their scope.

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3:59 pm EDT
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DISH Network Billing

My bill keeps getting raised by DishNetwork. With no changes in programming, no equipment changes, no movie rentals absolutely nothing. Then experiencing loss from Dish of channels such as NBC and WeTv. Which they made no adjustment in lowering our bill with such loss of channels on our line up. I’ve been calling DishNetwork over and over again since early this year for a resolution. With no resolution. Only thing they did for me, a customer of over 20 years was to lower my package. I was told my bill is so high for one reason is I’m paying $22 a month for the recording feature on my equipment. I never use and didn’t want. When they installed it they said you won’t be charged if you don’t use it. Today Dish told me they always change customers for equipment no matter what kind of equipment you have. I was on the phone today with three (3) different people. What used to be a wonderful company is no longer customer oriented. I think they need new management for starters.

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11:21 am EDT

DISH Network Ridiculous process (or impossible?) to cancel service!

'Must speak with a customer service representative' to cancel service (cannot chat or email or send letter in regular mail), but noone answers the phone - 54 min and counting. Called again on a different phone as experiment and chose to 'change programming', and someone answered the phone within 4 minutes. Seriously? Now this man had to 'transfer me to the cancellation dept, where I ended up on hold as well', despite my request not to be transferred to a hold loop.

This company has no respect for anyone's time, and apparently makes cancellation super hard - I can only assume - in hopes that people won't have time to waste holding on the phone. Absolutely ridiculous. May contact BBB about this as well - once I see how long I'll be on hold - but chances are the call will just 'drop' at the one hour mark. Again - ridiculous. Shame on them.

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Update by Sichi
Aug 05, 2023 11:56 am EDT

update: someone finally answered the phone at the 59 min mark. was finally able to cancel service after anther 15-20 min (guess he was not allowed to accept my 'cancel/not interested in other plans' statement. whew!

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Mike Carey
Mesa, US
Aug 07, 2023 9:40 pm EDT
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The BBB is a private organization. They have no actual authority and cannot make any company do anything. They are just an expensive complaint site(they charge companies for accreditation). You’re upset that you called one department that doesn’t have a lot of people calling it answering their phones, but the loyalty department(who handles a lot more than just cancellations) for having a queue? Welcome to the real world.

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7:08 pm EDT
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DISH Network Television services

I called dish network to ask when my 2 year contract expires and was told that it was expired so I asked the agent if I could cancel with no penalties and he said yes. So I made arrangements to switch to cable TV because I have problems every winter with my satellite dish getting covered in snow and the TV not working and I have to climb on top of my roof and clean it off. And I am going south this winter and Airbnb my house and I can't have that problem my guests are not going to climb on the roof. So I got my cable TV equipment and Installed it and started my service and I called dish network and the agent said I had 9 weeks left in my contract and I couldn't cancel without having to pay for the remaining service plus a 500$ early termination penalty. He said they had no record of my phone call and basically was calling me a liar that I talked to anyone there I got angry swore at him and hung up. I want my contract cancelled and no penalties or cost to me for their employee error telling me that my contract expired I would have waited for it to expire if I was told that I had 9 weeks left I just don't think that I should have to pay for two television services and only use one because of their mistake I can get my phone records to show that I called them at how long I was on the phone with them.

Desired outcome: No payment for the remainder of my contract and no early termination penalty

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Mike Carey
Mesa, US
Aug 07, 2023 9:42 pm EDT
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You are confused somewhere. An early termination fee for 9 weeks on the maximum end would be $60. It is $20 for every uncompleted month within a 2 year commitment.

As far as waiving it, can you prove what you were told? That is you proving, not them.

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7:41 am EDT

DISH Network $400 gift card

I received the $400 gift card, registered it as instructed. The phone call indicated the card was active. The call informed me I could use it to purchase online, and in person. I tried to use it online and the card was rejected. I tried to use it to purchase gas for my car, and again it was rejected. I called the Mastercard company, Alviere, and the customer service rep indicated my card didn't have a primary address and that's why it wouldn't work. Called DISH customer service rep and he told me the primary address was filled out so the card should work. Went to the gas station and the card was denied. Call Alviere and again was told the primary address at DISH wasn't filled out. Called DISH again and this time was online at my DISH website. Explained this was the second time I had called and what was wrong. They told me to call Alviere. I tried to use it for the third time at the grocery store. Denied for the third time. I'm going to call DISH one more time and request a new card. If that doesn't work I will broadcast that DISH is not work your time and move on. I'm tired of spending time on the phone and getting no where.

Desired outcome: I want a new card that works.

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Dona Hamilton
Spur, US
Aug 05, 2023 8:36 am EDT

I wish Dish would get the Bally sports channels

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Mike Carey
Mesa, US
Jul 31, 2023 7:53 pm EDT
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Remember, if you cancel, your termination fee would still apply.

DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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