Menu
DirecTV Customer Service Phone, Email, Contacts

DirecTV
reviews & complaints

www.directv.com
www.directv.com

Learn how the rating is calculated

2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for DirecTV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DirecTV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DirecTV reviews & complaints 2186

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest DirecTV reviews & complaints

ComplaintsBoard
R
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV local channels..

Pennsylvania area.Zion Grove 17985..Our local channels have been off for Weeks now and Direct TV promised they would be back on, But Not..Get your Acts together and get the contracts agreed on.So tired of calling and being lied to..This has been going on for months now and it's all over Facebook that customers are getting upset ..All the good programs are on local channels in the evening..Please do something to get them back..

Read full review of DirecTV
Hide full review
ComplaintsBoard
T
4:42 pm EDT

DirecTV two months and 4 customer service people, I am still being charged for nfl package.

Last month my bill was over 200.00 so I looked and it said I was getting charged six installments for 50.00.
Each time I reached out to a customer service person they said it would be off my bill and I would get a credit.
Well two months later still on my bill, four long conversations, still on bill and no credit.

Really how hard is it to remove a channel and do what each one of them said was done.
Arjhon: You're most welcome Tiffany. It is my pleasure to help you today. I almost done removing the NFL Sunday Ticket for you. Thank you for waiting.
Arjhon: Mission accomplished Tiffany! I have successfully removed the NFL Sunday Ticket for you. Please have this confirmation code as your reference: Order 4927672180A, 7/10/2019.

Read full review of DirecTV and 1 comment
Hide full review
1 comment
Add a comment
P
P
PursuingLegalActionReNFLSundayTicket
, US
Dec 30, 2019 9:40 pm EST

I was also given a cancellation code 2 months ago but was charged 2 more monthly payments on a "subscription" I never ordered & did not even know was on our tv (we used autopay while assigned overseas). When you call to cancel hbo or special channels, you get a proration,, I was told on halloween that when my current month completed on nov 19, it would not renew or be charged again. Wrong. If you terminate a pay as you go subscription for other items like rent, cars or even sirius or onstar, you get prorated & not charged for the next months.
Despite nfl sunday ticket policy, I believe when I notify them that I do not want to pay for the remaining 2 installments of $48.99, when they continue to send it to me, it is unsolicted & I am not obligated to pay. I believe there is a class action suit regarding this scam. I got credited for the latest $48.99 but am still out the charge last month & the 4 payments made by autopay when we were overseas. I challenge dtv to find my signature on their system when I was installed last october that I agreed to pay $294 if I didn't call in august to cancel it all. I read everything before I sign even on a notebook screen.
I feel bad for the dtv folks that are having to enforce this likely unlawful "policy" & I just want to talk to nfl sunday ticket directly. I asked for the state recorded address to accept legal process to send a demand letter. Dtv does not have it. The complaint line is still just dtv folks. What a scam; unlike hbo or other free trials, nfl will not prorate for the period ending 20 days after you call or even 2 months after you call to cancel & non renew. We are retired & have had dtv since 1996. What a shame they let nfl sunday ticket abuse their good customers. I have the oct 31st local time, the names of the people I spoke with & my confirmation number but the scammers keep getting their ill-gotten money 2 months after I cancelled. The only way I can get out of paying for something I never ordered and cancelled 10/31 is to break my contract with dtv & get bad credit. I will research this issue but I think it is illegal in texas (very familiar with tac) & colorado where we now live. For anyone getting installed, be warned to cancel that "free" nfl sunday ticket well before their date & get off auto pay incase they keep billing. Nfl sunday ticket has ruined my good feeling about dtv (I ad to have dish at office to get local weather & hated it but I cannot let nfl sunday ticket rip me off & obviously thousands of others. I also blame dtv for not sending notices that we were about to incur $294 charges if we did not cancel before the upcoming date. Deceptive trade practice

ComplaintsBoard
K
11:30 am EDT

DirecTV tv service

Sold a house. Closed direct tv account. Returned equipment promptly. Received email from at&t acknowledging receipt of equipment. Approximately 5 weeks later received an email stating that bill of $142.90 was past due. After calling and being on hold for about an hour was told the amount was for unreturned equipment. Transferred 4 times and the last representative cut off. Called back today and representative wanted to forgive $130.65 but wanted to charge $12.25 for tax on the returned equipment. Stated it was a bill from the government. No kidding; I couldn't make this up! Finally at&t magnanimously forgave the 12.25 for taxes. Very poor customer service.

Read full review of DirecTV
Hide full review
ComplaintsBoard
S
9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV Broken Contract

I received my bill and it went up from $67 to $127. So I call up to see that my promotion discounts had expired. So I ask if there is anything that they could do to help me. They say not at this time. Guy says you been getting a promotion now it's time we get our money. Well I can't pay that kind of money. So I'm under contract and they are gonna charge me $30 to get out of contract. Point is that I've held up my end of the contact. They have taken away my local Fox 27. No way would I have went with any package from them without my local channels. So now they are holding me ransom because I'm under contract. All they say is the local channels are free. Don't know what fantasy world they are in but ain't nothing free. Point is these big companies have gotten to big. Poor customer service. You think that they would want to help people out and try to be competitive with all of the other options available these days for tv. I want to say that I had been with them nearly 7 years. Never again!

Read full review of DirecTV and 2 comments
Hide full review
2 comments
Add a comment
P
P
4pops1269
, US
Sep 25, 2019 4:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Kmart, I am mostly in agreement that the contract either was satisfied or it wasn’t. No one can have it both ways. However I was taking issue with your personal attack on the original complainant. Wether this person is correct or not does not validate your comments on his educational background or character. Especially when your writings offer mis worded sentences and incorrect grammatical errors. To call this person out because they is one thing but to insult his intelligence is another issue altogether.

P
P
4pops1269
, US
Sep 25, 2019 11:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Kmart, I find it funny that you ridicule this person about being uneducated and in the same paragraph state "I fell to see how it's possible to be both." Did you actually fall? Was it on your head? I believe the word you are looking for is FAIL. Also in your comment (which is a run on sentence, look it up)" I say you should go back to school and try to actually learn something cause my guess is you were a drop out if you can understand very rudimentary art of making deals." Can understand I believe you meant CAN'T understand you idiot. So before you cast stones at others you better make sure you are literate as well.

ComplaintsBoard
M
10:10 am EDT

DirecTV tv

For three days now, I have not been able to get quality customer service. I submitted an online order on August 14th to get TV service. Once I completed the online order and paid the $149 based on credit review, I received an email advising another email would be sent with the date/time a technician would be coming out to my house. After a few hours passed, I called in to your company requesting a status update. The representative informed me that he did not see an online order; when I offered to give him my order number he said the one I provided was not it because it was only supposed to be 9 digits. He then tries to get me to apply for the service AGAIN on the phone and I told him no because I did not want my credit ran again and be charged another deposit being that I had just done so. He then says to me that doing it with him, I would be charged $199 but due to the inconvenience, I would be given a gift card in the amount of $100, essentially making the amount out of pocket $99. I again said no. The representative told me at first that it was due to me leaving out "Dr." in my address that it did not process, but turned around and said it was due to the system being down and transferred me to another representative. I spoke to the female representative who stated she could not locate my account and said the order did not process due to there being no coverage in my area. I don't know if the satellite operates off of the same towers as the AT&T wireless but I have five children all with AT&T and their services works wonderfully at our home. She explained to me that being that the account could not processed due to no coverage, the deposit would automatically be refunded to me. On August 15th, I had an email advising me of two orders for my house and my card showed me two charges in the amount of $149 each for your service. I called in to your company AGAIN, the rep said she would cancel the second account and generate a refund request after I explained to her that I do want the service but I do NOT need two accounts. She provided me with a confirmation number and expectation time of the refund. Although inconvenienced, I appreciated her assistance. Today, August 17th, I received two emails stating thank you for verifying your email address with two different account numbers. Why does your system still reflect that I have two different account numbers after I was told one was being canceled, I have NO IDEA. I call in yet again, only to wait for 45 mins and have a representative answer and disconnect. I call again, hold and the same rep picked up and disconnected. I call a third time, hold and found out he cannot assist me because he is with U-verse and transfers me, only for a rep to pick up and disconnect as if he could not hear me. I call for a FOURTH time, speak to Karen who stated that one of the two accounts was already canceled but she did not see a refund request generated. She stated she would generate the request on the account that I do want to keep, even though my customer service experience has been the absolute worse before I can even utilize the service. At this point, I don't know if I will or will not have service because she said when the technician arrives tell him to disregard. I had to tell her that I do not want to cancel, I do want to try it. She said she understands but honestly I don't know if in fact she did. Most of my issues experienced with your company is from the language barrier, followed by either inexperienced or lack of knowledge on your company products. I don't know if I will ever get my refund, or if my account is or isn't active.

Read full review of DirecTV
Hide full review
ComplaintsBoard
A
5:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV dispute with kmys 35 san antonio tx

Apparently after reading complaints you have a major problem with keeping stations around the country happy. They all seem to be local programing for those areas. In my area(Gonzales, Tx) KMYS has been pulled from our lineup. DOESN'T MATTER WHO IS MORE AT FAULT. As long as dispute continues you are both responsible. 35 carries Dallas Cowboys preseason football which we apparently won't see here. We are too far for an antenna to receive signal from San Antonio or Austin. Also 35 is the San Antonio CW affiliate. New seasons on all networks will start in about a months time. CW starts early October. Neither of you care about the fact the only ones who suffer through your dispute crap are the viewers. NFL network blacks out signals due to local market rules. You could at least allow us to receive the Austin CW station as part of locals package. Don't know why we don't get a choice anyway. We are the same distance from both cities. Believe Spectrum here gives both. Figure something out please.

Read full review of DirecTV
Hide full review
ComplaintsBoard
M
5:05 pm EDT

DirecTV My bill is going up.

My name is Manny Moonz . I reside in Mesa Az. Phone number - [protected]. I have been a faithful customer for a few years. I've never been late with a payment. My payment was 101.00 a month and is now going up to 130.00 a month. Something about my reward expiring. I'm sure they can find another reward for a loyal customer don't you think. Just wondering if you can help or should I start looking elsewhere?

Read full review of DirecTV
Hide full review
ComplaintsBoard
C
7:59 am EDT

DirecTV not getting credit, that was due years ago, causing problems with at&t

I am being charged for a renew when I only had a box go bad and was replaced, all was told to me is mail the defective box back when recieve new on, now they are charging me $180..00 for canceling contract in 2015, started service in 2011. I think this is very unfair of Directv, I would like a credit on this account, plus I am unable to make any changes to my AT&T account until this is cleared. I cant tell you how many hours I have spent on the phone with Direct, all I get is a run around, back and forth to the same departments, the last I heard is I will recieve a call or e/mail with a answer?

Read full review of DirecTV
Hide full review
ComplaintsBoard
C
3:54 pm EDT

DirecTV tv promotional billing issues

Direct TV discriminates against seniors on a fixed or limited income. They offered us a promotion price of $55. We thought the promotion price was good through July. Our May bill was shocking. They wanted over $125 and refused to help us out in any way to stay within our budget. The best they offered was $73 dollars a month for a lot fewer channels. I said let us just pay what we owe for these first days of the new billing cycle and part ways. They sent us a box to return our equipment and said we owed nothing at this time as we were paid through May 20. I made this call in early May around the 2nd. I received another bill in June again for$125 after we canceled, returned the equipment and paid our final bill. I called billing and was told our previous representative gave us incorrect information so we owed $43.60 for partial payment for the time up to the date we initially attempted to cancel service in early May.. After more than 3 months of stress and aggravation, they are still sending us a bill for $78 claiming that we misunderstood somehow why we were told and have to pay the remaining balance of that $125 bill from May or they will impact our credit rating and send us to collections. Great way to treat loyal customers Direct TV. I hope everyone bread this and thinks twice before committing. Especially if you are over 62. I will never again deal with this company which has caused me both emotional stress and financial hardship. Buyer beware of Direct TV.

Read full review of DirecTV
Hide full review
ComplaintsBoard
A
12:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV Customer service reps

ON June 27th I called and told your rep that I sold my home and wanted to put my account on hold, and that I would inform them when I moved into my new home. I was to take my equipment with me and call when ready for a re-install.
On the first week of August I called to have the re-intall. It was scheduled for August 9th and was completed. I was on auto payment for many years and noticed that I was I was charged $ 213.06 for service from 6/27 to 8/26. I called and spoke to a rep and asked why I was being charge, when I had my service on hold and I was no longer living in my old residence. I was told that there was a note in my file, stating I was on vacation (which I was not) and she couldn't do anything in regards to a credit but she would send a note to her supervisor and I would get a call back in 48hrs. I called back on three different occasions and spoke with three different reps getting different answers on each occasion. This morning I spoke with a supervisor who informed me that there was nothing she could do, because the first rep I spoke to back in June failed to note my move. DIRECT TV's mistake should not be my mistake!
I am a 100% disabled Veteran Veteran with PTSD and this whole process has cause me great concern and anger! I have been a long time customer with Direct TV and should have not been treated this way!
I'm seeking resolution on this matter on my refund.

Arthur Birnbaum
Account # [protected]
[protected]

Read full review of DirecTV
Hide full review
ComplaintsBoard
T
9:57 pm EDT

DirecTV doing without nbc

As far as I understand there's a contract situation going on with DirecTV and NBC Coos County Oregon! This issue has gone on far to long when it comes to customers as myself paying for something we are not receiving. Not to mention many of NBC's top shows are being missed because of this ongoing contractual dispute. As a long time Directv customer, I would like to know if there is an end in sight or do we need to find a company that actually has NBC! And, as a reputable company I would expect a reduction in monthly payments if we are paying for something we are not getting. I wouldn't go to a reputable car dealership, buy a new car and not get 4 tires or a battery. Only seems fair! Having been in business I know the right thing to do! Thank you in advance for your reply!

Read full review of DirecTV
Hide full review
ComplaintsBoard
M
8:10 am EDT

DirecTV customer service

I have closed my account we no longer use the lake house. I have asked three times to mail us boxes to return the equipment. I have not received them. I have to stay on the phone for at least an hour to get someone to take my info again get the address to mail it to. They easily send me a bill for the equipment not being returned. This is customer abuse and over charging. I will go to the better business Bureau next. John Showacre acct#[protected]

Read full review of DirecTV
Hide full review
ComplaintsBoard
J
4:23 pm EDT

DirecTV not having cbs channel 42 in birmingham

We have been without Birmingham, AL CBS on Direct TV for several weeks. I am an avid viewer of PGA golf and have not been able to watch the tournaments in full due to the disruption of service. In just a few weeks College football starts and if this is not corrected I will be forced to change my TV service from Direct TV to another provider. I have been pleased with Direct TV but am not receiving the stations for which I signed up. Thanks.

Jim Garner

Read full review of DirecTV
Hide full review
ComplaintsBoard
M
12:22 am EDT

DirecTV loss of nbc and cbs channels for 6 months

We have been without our NBC and CBS channels for 6 months in El Centro, CA. This is ridiculous! When you call customer service they can't and won't give you a straight answer. Directv does not care about their customers or this would have been settled already. We as customers pay your salaries and they don't care! How can you do this to loyal customers don't you care? At least let your customers know what's going on. I'm about ready to change by cable/satellite service 😡😡🤬🤬

Read full review of DirecTV
Hide full review
ComplaintsBoard
M
11:26 am EDT

DirecTV direct tv cancelling

I have been a customer of Direct Tv for 2 years as of the 21st of this month. I called to cancel my service for tv programming on Aug 6th. They refuse to disconnect my service until the last day of my billing cycle on the 21st of August. They claim it is because they want to save me the 20.00 cancellation fee. They claim they don't prorate the bill anymore. If they prorated they would owe me 41.44. I told them I don't care about paying for the 20.00 cancellation fee even though its a few weeks early, they still refuse to disconnect me.

In the meantime, I can't go to another provider because they refuse to disconnect me. They are forcing me to stay with them. They also are going to cost me an installation charge possibly with the other company I want to go to. It also looks like they tore out all previous companies cords.

I just spent over an hour trying to get to the cancellation department, because the csr's kept bouncing me around to other departments.

I was just told that they started not prorating bills Jan of this year 2019. That is fine if you are a new customer and are aware of it. It is wrong for current customers to be stuck like that.

I would like my bill prorated from Augs 6, 2019 until August 20th, 2019. They are still refusing to disconnect my service, it is still in pending. I would like them to pay for any installation charges that I may occur with my other choice of provider.

Read full review of DirecTV and 2 comments
Hide full review
2 comments
Add a comment
J
J
J C Matyga
, US
Aug 12, 2019 4:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

DirecTV — direct tv cancelling - copied and posted these comments and this url from complaints board 3:36PM Monday 8/12/2019

DirecTV has been screwing me for well over a year and has failed to respond to my two (2) certified snail mails
that I sent reference my complaint about them. Yet, they then have the audacity to send me a bill for over $300.00
which I refuse to pay because I cancelled my contract with them because of their non-responsiveness to my
complaints and their refusal to honor their part of the contract which was that they were going to send me a
$200.00 gift card. After one year I cancelled and then they added 12 months cancellation fee at $20.00 per month
plus an additional 70.00 for something I have no idea what it's for. In addition they contact the three credit companies about the over $300.00 that I do not owe them. A bunch of crooks along with their parent company who
also refuses to do something about their crooked additional charge. This was about a movie I supposedly watched on 23 Dec 2016. I neither ordered or watched this kid's cartoon movie. I was watching NCAA football at the time their satellite went out and I tried to get the service back and found out their satellite was out and no notification was posted by them at the time. When they came back on they had a movie charged to me and I tried to delete it to no avail. Yet they charged me for it. I don't watch pay per view movies. I buy new DVDs every Tuesday when they
come out and I would never watch a pay per movie while a major Bowl Game is on TV with NCAA Atlantic Coast
Conference games would be following. UNC was going to play after the football game. Never in hell would I watch
a kid's movie, or a grownup movie under these conditions. Never Pay Per View and Never again will use DirecTV.
I just recently cancelled my AT&T Phone service after two years because of this type of poor service and crooked
dealing by these two companies. How crooked is AT&T which allows this type of activity. Well, everybody should
know by now that AT&T bribed the President of the United States through his attorney Cohen in the amount of
$200, 000. AT&T denied this at first but they finally owned up to it and their statement and comments about it can
be found on the internet. They are out $200, 00 because Trump denied them their request but took the bribe.
AT&T wanted to purchase a segment of Time Warner and Trump was not having any of that. AT&T did finally
get something out of it but it's complicated and I can't find the truth about their purchase of a segment of TW.
Has to do with Spectrum I believe which is basically Time Warner. I can go deeper into my complaint but it would
take up at least 10 more pages of single spaced wording. I think most people can get my drift with this short
synopsis. I'm an 83 year old retired military man who put 3 tours in Nam/Laos and other places in the area. I
do not watch kid movies; never have, and never will. But DirecTV and AT&T still charged me and putting me on
a bad credit list for something that is their own fault. Shame. Shame. I don't need credit anyway. I recently paid
cash to the tune of $9, 800 for a new roof, I paid $5, 000 cash for sewer lines from our public utility company and then
had to pay a plumber of $2, 000 to hook up to the line. I recently paid over $8, 000 cash for new HVAC system. I had to buy a new stove and a new dryer from Lowe's and paid cash - approximately $1, 400. I have no mortgage - paid it
off early years ago. My car is paid for and the only bills I have are utilities which I pay the next day after receiving
each one of them. Only takes more than one day when I receive the bill or bills on a Saturday. I do make some
donations to charities and do not wish to say which ones. The only one I will announce about is my annual donation to Army Emergency Relief which is an agency that helps out military in need (active duty or retired military). That's my favorite charity. Now I am hoping that AT&T and DirecTV see this and get embarrassed. They
are definitely a bunch of crooked folks and you can tell by the amount of complaints by both of those companies shown on the internet. Both of them with well over 1, 000 of them. That should say something about their shady business practices. Have a nice day folks. By paying in cash for major products and services does that make me look like a deadbeat and someone not worthy of any credit? I should hope not. But AT&T and DirecTV insist on
charging me for a movie a little over $20.00 and I never ordered it nor have I watched it. Twenty bucks. I give that
as tips to some retail folks as tips at Christmastime. If they treat me decently during the year. I gave $60 to some
of Walmart's hired help this past Christmas. Nice folks (some of them). And I could go on about how DirecTV has
sent me emails (about 6-8 of them) stating that I am late with my monthly payment. I have NEVER been late with
my payments to them and I wrote them about that but they do not answer my emails because they state nobody
reads them. But they do have a place for Send or Forward. They have denigrated me on the internet about this. I can prove everything I said and I told them that. I got every bill and got it marked by date received, date check written, and date mailed and I got my bank statements to prove the date those checks were cashed by DirecTV.
Not one was ever late. Yet they kept sending me emails like that until I quit their service. I should be suing them
for libel and slander for that practice of sending illegal emails to me and going out for the whole world to see.
Sorry about the epiphany folks. Just letting you folks getting ready to sign up with AT&T/DirecTV to BEWARE of
liars, crooks and folks who bribe all the way up to the White House. Not the kind of people anyone should be dealing with.

C
C
COresident
, US
Aug 12, 2019 2:43 pm EDT

I have the same issue where I called Direct TV 11 Aug 2019 and told me they will not disconnect their service until the bill date runs out 24 Aug. They also told me they will not prorate my bill as it was a :prepaid" service. I have gone ahead and had another company (Comcast) hook their service up and it's working fine. Sucks AT&T has found a way to shaft the consumer.

ComplaintsBoard
K
8:07 pm EDT

DirecTV mlb dodgers/cardinals baseball game blacked out when I pay to watch them.

On August 7, 2019, I sat down to watch the Dodger game that I pay for (I have the MLB Extra Innings package), but I could not find it on any channel. When I called, I was told that it was blacked out on TV but that I could watch it for free on YouTube. I was not happy about this as I pay to watch it on TV. My TV screen is big; my computer screen in another room is small. My sofa is comfortable; my computer chair is not. The game kept being buffered on my computer which was very irritating. I pay to see the Dodger games on my television, not to watch them for free on YouTube. I spent an hour on the phone trying to get this resolved and missed the first three innings of the game. I don't believe I was informed that some of the Dodger games would be blacked out on TV when I signed up for MLB. I AM NOT A HAPPY CUSTOMER.

Read full review of DirecTV
Hide full review
ComplaintsBoard
D
11:56 pm EDT

DirecTV satellite tv

Issue #1: When I signed up for DirecTV service and agreed to a multi year contract I was told that I would get local programming, news and weather as part of my package. I live in a small town in MI, 10 minutes from Toledo OH where there is local programming. However, since I live in MI, DirecTV will not allow me to have news and weather relevant to me. Instead, I have programming from a city almost an hour away from me. When I realized this issue, I was already in a contract and it was too late. So, I cancelled from a company that gave me local programming to DirecTV to get news and weather that doesn't affect my area.

Issue #2: DirecTV is no longer working with several networks and therefore customers do not get those channels. However, instead of our bills reflecting the loss of channels, our bills continue to increase.

Issue #3: Since AT&T purchased DirecTV, there customer service is a joke! The hold times are ridiculous and it is very difficult to understand the CSR as well as the fact that they do not do anything to work with the customer. Every time you bring up any issue you are told "Our policy says..."

Issue #4: When you try to cancel, plan on paying for service you do not use. I finally have had enough and have chosen to go back to my original company. When I called DirecTV to cancel I was told that I needed to wait until the end of the billing cycle which is 3 weeks away because, since they charge in advance and I already paid that money, I will not get a refund even if I cancel effective today. I was told "It is no longer our policy to prorate services." Meaning they can do it they just won't so that they can keep the extra money. When I asked for a manager I was put on hold for 23 minutes and 37 seconds. The manager just repeated the same thing the CSR said and would not work with me at all. I told him I wanted it cancelled effective tomorrow because that is when my new service is to be installed and he said the only suggestion he has for me is to wait until the end of the month because nothing can be done. I informed him that I am trying to get this all taken care of now because I will not have time to deal with it at the end of the month and he just repeated the same thing.

The fact that DirecTV/AT&T is keeping money for services not used, in my opinion is theft. I am going to do some research and see if there are any class action lawsuits against them.

Read full review of DirecTV
Hide full review
ComplaintsBoard
D
8:42 pm EDT

DirecTV directv billing

This "incident" has been ongoing for 1 year. I have called to cancel premium channels to no avail. Finally I cancelled services altogether on April 26, 2019. I am getting a bill for $332.05. I've called over and over and was supposed to receive a credit of approximately $142.00 which has yet to be applied. This would leave an approximate balance of $190.00 which is the billing cycle from April 16 to May 17. I want my credit applied and I want a prorated bill from April 16 to the day I cancelled. I shouldn't be billed for services after this date. My account No. [protected]. I will pay what I owe but I've spent countless HOURS on the phone transferred from agent to agent and no one can seem to resolve this situation. My next step to is to the BBB for a formal complaint and see if I can involve the FCC and file a class action lawsuit on behalf of the millions of complaints I've seen online.I cannot attach each and every bill as this has been going on a year and I have spoken to countless representitives and have their badge Nos.

Read full review of DirecTV
Hide full review
ComplaintsBoard
G
2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV our billing

We subscribe to XTRA in order to have the BBC News. We watch the network news and PBS in addition. I watch F1 racing and, on occasion, channel 605. That's seven channels out of, maybe, 170.

The bill is $5 a day. Okay. But why am I being billed $7.13 a month for "regional sports, " which no one in our house cares about. I am subsidizing someone.

More importantly, why are we not receiving a credit for the loss of CBS and other channels?

I am the chairman of a technology company and know that the technology exists to unbundle the offerings on DirectTV. I would pay a premium for PBS and the BBC News, for example, but nothing for the Fox channels.

We have a hard time understanding how the FCC allows you to bill the "Regional Sports Charge" and why it is not requiring you to rebate the cost of lost programming that your customers are paying for, and so will ask them.

Read full review of DirecTV
Hide full review
ComplaintsBoard
A
1:38 pm EDT

DirecTV discount promised not true

I was called by a rep. and was offered free cinemax for a year and hbo for 2.99 a month. I had previously complained about no CBS.
I recieved a snapshot of my monthly charges and it showed cinemax and HBO at $30 a month.
I was lied to and am very frustrated with this company.
My picture is also freezing more often.

Thank You
Alan Ash
Account #: [protected]

Read full review of DirecTV
Hide full review

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DirecTV customer service

Website

www.directv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DirecTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DirecTV Customer Service. Initial DirecTV complaints should be directed to their team directly. You can find contact details for DirecTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.