DirecTV – Page 34

signed up for at&t / directv satalite on 8/16/18, was to get entertainment package with 1 year NFL network, and a $100.00 gift card 7/10 days after installed. Have No NFL network, No gift card, called 9/5/18 got the shuffle from 1 to another to another for over an hour to be told NFL network would be on and we would get 3 months free movie channel for the inconvenience and they would have to get back with me on the gift card. 24 Hours later still no NFL, called and got the same run around to be told they will call in 1 - 2 days with a decision on if they will get us the NFL Network with No answer why I haven't received gift card!

Acct number: [protected]

I called direct TV on Aug 26th to setup a new order, and the appointment for installation was set for today September 4th between 12-4pm. No one showed up for the appointment or was I called regarding my appointment. So I contacted direct TV, spoken with 4 reps between the hours of 4pm to about 8:30pm which of course the last rep transferred me back to the automated machine instead of a supervisor and the funny thing is that he wasn't the worst rep among the four I spoke with. The third rep was definitely the worst of all, and no one wants to slow down to actually tell you what their names are, but oh no they insist on yours. Where is the human decency in customer service, a company that I am paying for a service failed to provide the service, don't call you when they can't make it to scheduled appointment and when you called to check on the status people talk to you like you are a bother and others simply hang up on you, wow! I am a mom who works full time and go to school as well, and on my off day for me to run errands and go to appointment and stuff, instead I was home using my time unproductive waiting for an appointment that didn't happened and wasted previous time. And up to now no call from direct TV. What a shame and an awful way to treat your customers. I am extremely frustrated and sad.

I called Directv to ask why the Red Sox vs Braves was blacked out on NESN I explained to him that I purchased the MLB package and am unable to find the game. He told me that the game was on FSSE Chanel 649, and if I wanted to watch it, I would have to pay an extra $14.00 a month.
I mentioned again that I paid for MLB package. He told me that Chanel 649 is not part of the package and if I want to watch the game I have to pay for this channel.
Looks like I'm not watching the SOX for the next 2 games.
Pretty bad: Thanks Directv! I promise I'm getting cable

As I immediately reported to DirectTV and AT&T, our Receiver/ DVR box took on fire after hours of melting right in the bedroom where we were sound asleep in the middle of the night. Would we not have been woken from suffocating fumes of melting plastic, we could've been killed right in our sleep. It was a horrible experience.
My husband jumped out of bed first not knowing what was going on. He then discovered that the fumes were coming from the box where small flames already started showing from the side vents of the DVR. He grabbed it and burned his fingers at first, then grabbed a towel, disconnected the box and carried it into the back yard.
We couldn't stay in the house that night as the smell was unbearable, so we took our 3 dogs and went to a friend's house, leaving the windows open, needless to say we took a huge risk having left our house disarmed, with open windows and exposed to burglaries.
The smell partially went away, but it was absorbed by our mattresses and especially the carpet upstairs and never really went away completely. I shampooed the carpets several, nonetheless. The smell is still bothering us.
Apart from an enormous aggravation, a sleepless night and an inability to work for several days, we've spent thousands of dollars cleaning up the smell and replacing some costly items that absorbed the smell for good.
Direct TV picked up the burned box the next day, promising an investigation. The technician stated while examining it on the spot that the overheating control valve failed to turn it off. We also filed a claim for damages that was assigned to an outside company called Sedgwick. After months of silence, Sedgwick sent a technician to verify our claim. He had no idea about anything and what to look for. He knew nothing what it was about. He walked in, checked our TV, re-programmed it, and left. The next day, Sedgwick wrote us an email that Direct TV denies any liability in the incident. In retrospect, we now understand, that Direct TV rushed to pick up the receiver only for one reason-to eliminate the evidence. Who knows how many of those defective receivers are out and around, making it unsafe for other customers!
We are outraged by the negligence of AT&T and Direct TV with handling our warning and claim for damages and will not stop screaming about it until we get their attention. I wrote to the office of the President to no response either. What a shame!

I called about my high bill spoke with a manger Donald. He did not resolve the issue which was the NFL package I didnt not order. He told me to pay bill and hung up . The call was recorded so hope you can go back and listen. I have been with Directtv for almost 20 years but i am done! So i ended up paying a bill of over 224 dollars until i can cancel service at the end of september

Worst garbage streaming service I've ever used. Total garbage. Always sluggish and full of glitches. On top of this Att certainly could care less because its been crap since it first came out and they have not improved it one bit. Constantly have reset, jumpy, skips incredibly bad service. 100% thier problem. I stream numerous other services and have fiber optic to my house with cat 6e to computer. Junk, junk junk! Never ever pay for this garbage. Frauds!

My first mistake was allowing an agent into my home. I had service from Dish. He told me there had been complaints about Dish service constantly loosing the signal. I did have this same concern. So, second mistake I trusted him. Typically, I am very cautious about these types of things especially since there are so many companies/people taking advantage of senior citizens which I am. In any event, I was going to wait and think about it overnight but this agent had a way of pressuring you without you even realizing it. I still had 14 months with Dish which meant I had to pay and early termination fee. I was told I would get 3-$100 visa cards to take care of this. He had a technician come over that night to do the installation. He removed the dish satellite and attached the direct tv satellite to the pole. He then indicated that he had to secure the pole to my home because it was wobbly and that would cause interference with the signal. Before I knew it he was drilling holes into my home without my permission. By the time I realized what he was doing it was too late. Next, the agent in question fed my so many lies that I lost count. One of his lies was that he was going to take care of me cancelling dish and set up an installment plan for paying off early termination fees. All I had to do is let him know when I received the visa cards. He was never to be heard from again--never returned my calls or text messages. I was told by someone in customer service that he had done this before to others. Why, I ask, was he allowed to go door to door to sell direct tv? Anyway, I was never told that I had to go on line and claim the rewards. Thankfully, after calling several times, a customer service rep helped me claim all 3. I received the first two and never got the third one even though I was told it was mailed. Every time I called about it I was given a different story. Finally, someone told me I had to sent in my latest dish bill in order to receive the third one. Why, I ask, was I not told this from the beginning. This has been going on since July 17. I downloaded the bill and sent it to the email address provided me. I called this morning and was told it will go in the mail Sept. 1. In any event, I have two services I am paying for until I can cancel dish and I am now stuck for the next 2 yrs. with direct tv. The same complaint people had about dish has been happening already. I lost service when it started to rain (not a storm mind you just rain). It was out for several hours. I unfortunately will be paying for my mistake in trusting the agent and signing up with direct tv. The agent in question is Marquez Jordan. He did a real disservice for direct tv and people like me pay the price.

I still can't believe I fell for his lies and misinformation. I am on a fixed income and cannot afford to make these kinds of mistakes. I will live with regret for the next 2 yrs. since I cannot cancel service without a penalty. By the way, he also convinced me that my bill, after one year, will not go up much. That's probably a lie as well.

I would appreciate a response and some sort of compensation for what I have been through. It's been nothing short of a nightmare.

Thank you.

Linda Mauro
12208 Leslie Road
Meadville, PA 16335
[protected]
Acct. #[protected]

On 8/30/18 I discovered an email saying I was past due. My payment cleared 8/12/18. I called on chat and was told I hadn't cancelled my premium channels. I gave them the date I had. They told me they called me on that day(they did) and I said nothing about cancelling. I was at work. They offered me another"deal" I accepted. I called after work to cancel. Amazingly they don't have record of my call. So they say they will cancel the channels and my bill will return to normal in two months. I ask for what I owe saying I don't believe anything will be fixed by waiting two months. The chat is dropped. I reestablish the chat. Different person. He tells me I owe 115+ out of a bill that was 100 and of which 47 was already paid. Then the chat dropped again. My mom warned me about direct TV wish I would have listened

My name is Frederick R Miller. Acct# [protected] in the name of Angelia R Miller. On August 8th i sent you a payment thru my Wells Fargo on line account in the amount of 280.80. The account that received my payment was an old Directv acct#[protected] in the name of Frederick Miller. I have been trying to correct this problem for the last 14 days.7 phone calls and 3 promises to call me back. 2 promises to return the 280.80 to my bank account and then i pay to the right account. At 10am this morning i was told a Supervisor would call me back in two minutes it is now 12pm no call again. This has been going on since August 9th. I have been a loyal customer of Directv for over 20 years in three states. I am hoping your 24 hour promise is the truth. Because of this i am now prepared to switch to the Dish at half your price. All this because your company can not live by your CUSTOMER PROMISE page two or your bill. I have been in the retail business for over 44 years and if i handled customer service this way i would be BANKRUPT. I have 17 locations and 1700 employees. Many people will here about this.
Hoping to hear from you soon. My contact info is [protected]@gmail.com. Phone number is [protected].
Sincerely Frederick R Miller III

I changed credit card payment to a different card. In the beginning of August I paid my bill. Well they took money out again on the 17 th. I called them thinking that they made a mistake and I would get refunded my money back. They told me that I had pay a month ahead because that is what they require. I had them for years and they automatically took the money every beginning of the month. I never missed a payment. So how is that. Needless to say I cancelled them and they shut my service off on the 22 ND. I still have not received my money.

Direct tv is billing me 340.00 for early disconnect. The bill is directed to 115 Briarwood Rd, Natchez MS. I have not lived there in 4 mos. I asked for a transfer to my new address in NC and the guy came to install told me it wasn't worth changing my current spectrum service. He said he would notify direct tv. He did but the bills kept coming like monthly for me to pay with no service. I got a bill yesterday and have paid 500.00 to them for nothing. I am requesting again to send equipment back and ask for boxes. I am requesting a refund from the 500 paid in lieu of the so called 340 i owe. This is ridiculous. I have not been at this residence in 4 months. Come on now...Insane. Never ever will i be this crazy again.

Ok I sighned up for your basic cable programming and 10 months into my two year contract which I was told would only be 50. A month +tax which brought it up to 58, a month I could live with that, then you raised my bill another 40. A month for the premum channels which I didnt even ask for when I sighned up, so now I have to come up with 88. This month more to get uninterrupted, and I believe I was lied to by your technician who said nothing of after 12 months it would go up to 90... I was told that today, which is [censored], im on disability and knew I could only afford the 55. Month for your basic cablre thats what it says, basci is 55/month, I want this fixed, I shouldnt have to pay for your misguided truth when you came into my home and mislead me to believei would only have to pay one price then 10 months into it you change it and noew I have no tv and have to try to come up with the 88. For your misleading advertising... I will not pay until I get this fixed I mean I wont pay monthly bill meaning sept, I dont want charged for any til I get this payed or fixed, I plan on goin to bbb and complain also... Dish tv did the same thing is this standard, ripping off people

We absolutely loved (past tense) Direct TV. Soon as AT&T bought out Direct TV, the Customer Service went in the trash. The same reason we left AT&T in the past has become cancerous at Direct TV and its sad. You have call centers set up in Non-American countries which english is a struggle at best. Then, when you can actually get past the struggles of the language they are very scriptive to the point of being robot like and pushing the AT&T life as if they are pushing illegal drugs on the side of the road.

So we cancel our account from being completely done with the Direct TV/AT&T drama. Now, we have fought for over a month for Direct TV to find the equiptment that we sent them, the way they asked us to send it mind you. Each and every time we can because we get nasty grams(email/actual mail) stating we owe money for the equiptment, that has been verified as delivered multple times with the company representatives over the phone.

Id assume you're having issues controlling all the returned equitment because of one root cause, AT&T killing Direct TVs previously great customer service. Now everyone is jumping ship. Soon Direct TV will be a name of the past just like VCR tapes and it all vomes down to a bigger company out sourcing cheap laber. At what cost, RIP Direct tv!

I have been a DirecTV customer for many years. Last week I decided to relocate my TV to another room. I was unable to get connection. I called and I was scheduled to have a technician to come in on Thursday 8/16/2018 from 12:00 Noon to 4:00 PM. My wife took four hours off work to be at home. No-one showed up and no-one called to inform us of cancelation and rescheduling the appointment to Sunday 8/19/2018 from 8:00 AM to 12:00 PM until we called. Today Sunday, I waited for 4 hours and again, no-one showed up and no-one called until we called. They told us that it was rescheduled for tomorrow Monday from 8:00 AM to 12:00 PM. I asked to speak to the supervisor and asked to ensure that a technician will show up if I take a day off and stay home, but she wouldn't. I asked to speak to her supervisor and spoke to Jessica, ID # 411216. I asked her again to give me an assurance that if I stay home the issue will be resolved. She said that she can't and "If we were consistent with not showing up, that may happen again". I am positive that as a CEO you are not running your business like what Jessica said, planning future the same as the past failures. I am very disappointed and seriously thinking about changing company. I just thought you want to know how your customers are being treated.

8/16/18
I have been a customer with Directv since it began in 1994. My son put my dish on the roof himself.
On my account now it says since 2004 but that is from when I moved to SC
My issue is this:
Every month my bill changes and I have to call on promotions etc.
The people today were nice enough but the last one basically told me that to speak to someone higher that her is a long wait. She told me there were no promotions available to me right now.

My problem is I have been with you for 24 years total and I feel I deserve some kind of break on my bill and one I dont have to keep begging for each month.

Acct# 293604

Sad to say I have been with direct tv for 4 1/2 months and my service has been the POOREST SERVICE I have ever had with a television company! My first problem stemmed from the INSTALLER not installing the dish correctly! FINALLY problem was resolved when a second installer came out 2 months later! THE SECOND problem and the WORST of all my code on the television was 775 called customer service on 8/10/2018 to help resolve the problem it only got WORST! customer rep. Was not understanding me and I couId not understand his articulation! SERVICE has been out since then after several failed attempts to get this situation resolved! MAINTENANCE was supposed to come out on 8/17/2018 but your INCOMPETENT REPS. Did not send the order in! NOW they are telling me 8/21/2018 is the soonest! Iam so pissed off with you service!HOW can such a supposedly giant company have such poor service for their customers?

I would like a manager to contact me immediately regarding my account for the following reasons:

1) I was told when I first ordered my service that I would be able to bundle my tv & internet service. I then learned that AT&T does not offer internet at my address so I was not able to bundle, thus having to pay separately for my internet at a higher rate.
2) I set up my service because of a promotion I received for a $200 gift card. Not only did I not get the gift card, but my phone calls and chat with your company (which I have a copy of) about the gift card was never addressed or taken care of.
3) At installation, I was told that if I didn't get the fastest internet service, then my on demand would not work properly - which it didn't!
3) I signed up for a 2-year lock on my rate yet, at the one year mark my service increased by $50+ per month! Upon cancellation of my service I was told that I would have to pay $200 for early termination fees! What?
4) My current statement shows that I owe Directv $325.67 when actually I should be credited for the months I was charged over my contract rate and definitely DO NOT owe any early termination fees!

I HAVE ATTACHED A COPY OF MY CHAT WITH DIRECTV FROM 11/17.

PLEASE CONTACT ME AS SOON AS POSSIBLE VIA EMAIL OR AT [protected].

My 86 year old father went into the AT&T and was convinced to purchase Direct TV. Not understanding the terms of the contract and not needing a new cable provider he signed up with them without understanding the contract or cost per month. Upon me learning of the cable change I called to terminate the contract. I spoke to Manger Jamie (who refused to give me his last name) (JB972V) to advised me that it was Direct TV's policy not to provide a refund or waive any of the cancellation fees - UNDER NO CIRMCUSTANCES. Jamie, says the technician should had advised them of the contract. After I fully explained the situation, I asked him if he had senior parents, he said no, or ever had a customer who was calling on behalf of their parents, he said no. He went on further to ask me why my father signed up. I explained again my dad is 86 and had NO knowledge of what he was doing. I am beyond disgusted with Direct TV - there lack of compassion and understanding is really beyond my comprehension. I will continue to fight this matter - I hope to hear from Direct TV

I called today because I have a 775 error code. I was on the line for over 30 mins just trying to get to technical help. I was told they would have to send out a technician. The technical help said they could fix the problem, first find the sim brick. They said it is in the basement. There was no sim brick in the basement. because we could not find the sim brick, a technician would be out Saturday. Today is Monday. Then I lost it. The woman said well if you can't find the sim brick then I will have to send a technician and the first available appointment is Saturday. I had Direct tv before and never had this problem. Since ATT took over it is almost impossible to get any help and you have to spend anywhere from a half hour to ninety minutes on the phone, giving the same info and being passed from person to person and asked the same info. I spent ninety mins a few weeks ago just trying to send back one receiver that we were not using. I finally gave up and hung up. I went through five different people and no one knew how to send it back. I am so sorry that I went back to direct tv

I am a long-time subscriber to DirecTV, at least 14 years. I could not log into my account, and chatted with 3 reps, and talked with 3 others. I heard different stories from each. I formerly used an att.net email address, but changed it months ago to an outlook address. The login kept changing to the old att address, which I am trying to shut down. I finally had to change my password with rep #6--very complicated, because they could not call me on my landline phone to verify my account (robocall was rejected). Then I had to set up 3 separate security Q/A AND get a 4 digit passcode for my account. How 20th century is that? I asked why they couldn't just send me a code using text on my cell phone. No, they can't do that. Too modern, I guess?
All this seems due to the consolidation with ATT. I do not ever want to bundle DirecTV with ATT.
The consolidation also changed my existing DirecTV account number to a different number. They did not inform the customer (me) about that change.
And even though I can log into my DirecTV account with my outlook address and the changed password, I can't access HBO Go on either of 2 Macs, trying both Safari and Chrome browsers. Accessing HBO Go was my initial login attempt hours ago.
I just upgraded my Apple TV and last week was able to get HBO Go set up on that device. I'm concerned that could now be blocked also--hesitant to try it.