I agree, we paid $4, 000 membership, we also have a yearly membership due. They have not sent us a renewal in over three years. They took our $4, ooo and we never heard from them again.
We called Direct Buy based on their free 30 day promotion and when we went there we found out the membership price is a whopping $6995.00. Their high pressure sales tactics reminded me of a time-share where you have to commit now or forever lose the deal. Since we didn't sign their contrct we were given the 30 day free trial to their warehouse, or should I say catalogs, in which we could buy a maximum of $1, 000.00 during this period; however, this was only from their one $ catalogs, not from the 2 and 3 $ catalogs. If we decided to join during this time period our membership would increase by another $1, 000.00 to almost 8 thousand dollars. That is a hefty price to pay for 30 days...reminds me of loan sharks. Furthemore, if we didn't join after this 30 day time period and hand over their now $8, 000.00 membership fee we would be banned from their club for 7 years. WHAT A HOAX! ANY COMPANY THAT TRIES TO FORCE THIS ON ANYBODY IS A NOT ETHICAL!
I and my husband gave the kids their instructions as we eagerly walked out the door to check out this new...
I just tried to revoke my husband and I membership with direct buy and they told me that in the state of Louisiana that I only have three days to cancel a binding contract. This wasnt outlined in the contract and I wasnt aware of that. We havent even been members for 30 days and they dont want to release us from this membership. Is that legal or we screwed? Im calling them again on there next business day which is Tuesday. What they brief to us and what it actually is I think isnt factal.
We signed a three year contract Oct 2nd, 2009. However when we tried calling them to cancel within three day...
After watching the infomercial for Direct Buy on TV I decided to contact them to get more information. I was told on the phone that both my spouse and I must attend and no children are allowed. I was given a reservation# and an appointment to visit an "Open House" for our local Direct Buy in Wappingers Falls, NY.
When we arrived, we were pleasantly greeted by the receptionist and then intoduced to out tour guide. Upon entering the "Showroom" we were then engaged in idle chit chat by our guide about our kids, family, etc while being shown around.
Afterwards we were seated at a table and asked questions as to place of employment, job title, etc. and then given a binder containing approximately 10 issues of Direct Buys member magazine "Directions." After browsing through the binder I noticed that the prices were not any lower than what I would normally pay. However, I figured I'd stick around and see what else they have to offer.
We were than escorted (felt more like being herded) into a room with some other "couples." and given a 45 minute video presentation and speech by another Direct Buy employee again claiming how much we can save by becoming a member of Direct Buy.
At the conclusion we were told it would cost $4800.00 to join for 36 months and then another $190 per year for years 4-10. Well that pretty much would negate any possible savings we could have realized by joining.
They offer a payment plan and it is apparent that they would benefit by people signing up under this plan and paying a huge amount of interest on top of the $4800 fee.
They also charge an 8% fee on top of shipping charges and tax which also negates what anyone would save.
The real kicker here is you are told that you MUST make a decision and sign the contract prior to leaving or you will not be allowed to return. They give no time for anyone to think about the information presented and expect you to sign a contract without giving one the opportunity to have it reviewed and apparantly this contract once signed can't be cancelled for any reason!
If Direct Buy truly believed what they promise they would encourage people to come with a list of any high ticket items they plan on purchasing within the next year or so and allow a potential member time to shop for the best prices and then show one how much Direct Buy can save you. However, this is not the case and as soon as you decline to sign the contrat you are immediately escorted out of the building so that you can't interact with anyone either in the presentation or waiting for a presentation.
This is clearly a SCAM!
OMG! This place is rude. I had heard good things about purchases, under retail prices. I wanted to check it out as a possible resource for my kitchen remodel. I proceeded to schedule a "tour" through a salesperson named John Irish. This man was so annoying. He called almost every day to ensure that I will make my appointment, know the directions there, etc.
The "visitor pass" was for a Sunday, at 11:00 AM. A family situation came up. So, I called on Saturday to tell someone and cancel. I DID NOT SPEAK TO John. This person was nice and understanding. No high pressure sales from him.
Anyway, on Monday I was back home and my twin toddler grandsons are busy and I am trying to feed them. John calls me, chews me out for not attending, as I had scheduled, and wanted to discuss what he said, "Common courtesy". WHAT?!!! I explained to this fool that I had called on Saturday. He did not get the message. I the asked why he would do this and that I was with my grandsons! He kept referring to me saying that I had stated that I would be there and did not. I told him that my family was first and he was acting like a telemarketer! He did not like that comment.
Since this event I have read much about their high-pressure sales and rude tactics. I can only state that this is so true. And I hadn't even made it to the showroom, yet!
Run away; do not walk away, from this company! I am going to contact the attorney general's office next!
My wife and I went to Direct Buy, thinking it was a place our friends had told us about in Indianapoli...
My husband and I were invited by Direct Buy branch in Ottawa to assist to what they call a "open house" day. They called us several times to confirme our presence, which we did. My husband was very curious about that "free gift" stuff they were promising.
First, they told us there was no fee and that if we show up at the store, we will certainly win something. With those difficult economic times, we though "hey, why not" ? We just bough a old house and need to do some stuff inside and outside.
So, we showed up ! We drove about two hours from Quebec to Ontario to make it.
The men who welcomed us was very nice, probably a ferocious salesperson, but a nice guy. But It got ridiculous when a women who was calling herself "marketing assistant" met us in the hall. She looked like a crazy robot and forgot to tell us the schedule of the evening, even if we asked before...
In fact, that "open house" crap was all about selling memberships, which are thousands of dollards ! We had to watch a scary video about the company and the mission and we have been refered to some "sharks" who wanted to sell memberships. When the scary women came to see us afterwards, I mentioned that I had to go to the washroom and she followed me just to make sure I wasn't leaving !
Impressions about the whole situation : scary and pathetic. We felt like if they were all on some hard drugs and that they were harassing us.
If they call you to assist to one of those crazy "open house day", refuse !! All you'll do is waste your time, energy and confidence in people !!!
I have been scammed by DirectBuy and want to know what they are up to with this new 30-Day Trial Membership...
I, Like everyone else signed on with Direct buy in Oct 08, I have nothing but regrets. You turn watch HGTV and DYI so you can try to do projects your self (to save money) and Here comes a Direct buy comercial and all you think about is how much you can save. And days after you sign up, you relized you've been hoodwinked.
I am looking for numbers to the attorneys that are filing class action suit.
everyone that had a bad experience should get together and do a commercial to follow theirs. Wounder if it would get played.
IF there was even a way that people could be warned before they stepped foot into a direct buy. So many don't think to do the reserch until they've signed thier money away. And 6k is a lot to throw a way
$5600.00 for a 3 year membership fee !!! $3000.00 for a 6-month membership fee !!! don't be a fool to go...
I agree with what everyone is saying.We went thru a nightmare over our first and only purchase.This was very...
I am a former empoyee of Direct Buy of Memphis, TN I worked at this location for many years. Let me just say that I am so very glad that I have been let off the roller coaster!! The emotional distress that I went through from the owners and managers cursing, yelling, sexual comments and so much more unprofessional behavior was so overwhelming. I was fired because I would not disclose personal information about a member that I had befriended. I also would not sell a membership to an elderly woman on an oxygen tank.
I did experience some people who saved alot of money. These people were buiding houses around 8, 000-12, 000 square feet and buying a great deal of merchandise. For those of us who live in a more conservative home and do not purchase thousands of dollars worth of merchandise a year furnishing those home, we will not save a dime. Actually, if you are a very savvy shopper, you will pay more at Direct Buy than you would doing a little research. The membership costs thousands of dollars and that only "allows" you access for two years. After that, there is an additional yearly fee for up to five years. After the five years, if you still believe you are saving money, you can re-join all over again.
I am absolutely floored by the number of people who actually believe this is a wise investment.
With all of that said, even if you do save money on a couple of purchases, you can not see the items before you purcahse, only pictures in catalogs. You will wait several months to receive your items and you will be treated like a child in the process.
I had gone to the Direct Buy showroom with my dad, and was given a 45 minute presentation. Since we both have limited incomes, we hesitated on a commitment to pay a monthly fee for the program. We gave 100.00 and told them we'd see what transpires in 90 days, and at that point we'd either commit, or lose $100.00. What I didn't know, was that, while I was in the bathroom, they had my father sign a contract stating that in a month $5oo.oo dollars can be extracted from his credit card to initiate membership. This wasn't told to me, but when I received materials stating that we were now members, I wrote and asked how they were able to start a membership on $100 and then I was notified that they had my dad's signature on file, authorizing payment. My father didn't realize that he'd agreed to this, and now we've got harassing calls from the company who financed this. Not once had we ever used Direct Buy, and would like our money refunded--all but the 100 we paid. We want our money back, and would like the finance company to stop harassing us. It was a horribly opportunistic move on the elderly (my father) and the disabled (myself).
I worked for DirectBuy for 8 years (and still do) and find that this company has helped far more people than it has hurt. However, it all depends on the owners of the franchise. Owners Michael Ricketts and Karen Hansen run their business with absolutely no business ethics are moral values.
They do not pay their bills in a timely manner which makes me question whether or not their members are getting their orders in a timely manner. They treat their employees with complete disrespect. Michael Ricketts and my company parted ways and it has been over a month now and he is still refusing to pay my last invoice.
He proclaims that he is not signing enough members which is why he is having money issues. He then places blame on the finance company. Again this leads me to wonder about the member orders and whether or not they are being ordered in a timely manner.
I would strongly suggest that you do not trust these owners and would recommend you move your business to the DirectBuy in NW Phoenix. DirectBuy is a great concept and WILL save you a ton of money. I just wouldnt suggest you trust these owners because your money isn't safe with dishonest people!
If you are a member make sure they are placing your order the day that you put it in and not 10 days out. If they cannot ensure this then I would contact corporate regarding this matter. Do not let these owners scam you as they have me!
Direct Buy lied to get me to sign up.Took salesman aside to make sure they had contractors that worked in my vacation ski resort condo area that I was planning to remodel. I even showed him on a map. He assured me that there was no place they didn't cover. They work with contractors in any town on the map. I also asked him if they carried Natuzzi furniture. He told They carried all manufacturers. I told him I had to be sure they had people in my area as that is the only reason I would sign up. He assured me it wouldn't be a problem. Would not refund when I found out there was no contractor that services my area. Complained to a worker there and she stated she heard the salesman make false statements all the time. When I questioned direct buy at showroom they said the salesman was probably a little confused because it was a fairly new store he might have made some mistakes, but didn't mean to. I tried working with them for awhile on kitchen design, but it was so frustrating and a long drive to showroom I went to Home Depot and got an estimate from them. I gave a copy of estimate to DB designer, and she gave me an estimate that was more than HD. When I called to question their 40% off retail ads they accused me of taking their estimate and showing it to HD so they would beat the price. They did eventually come up with a contractor they said would work in my area and they have clients that live there. I called a few times to ask contractor about my ski condo remodel with no response. I asked kitchen designer and she didn't know if he worked that far away.
There are probably thousands upon thousands of complaints on DirectBuy. I will add my two cents of how much of a scam they are reflecting the opinion of many.
Their membership fees are $5000 which they do not disclose till the end of a very boring, annoying presentation and tour that they make you take. Ok fine that is their business model and I will accept that. But they are fairly pushy when getting you to sign, essentially threaten you by saying you can never come back and sign up again for the next 5 years and in our case, we were mislead be a rep saying that their online website was getting a makeover and would give us access to all their products availabel in the catalogues.
Let me tell you, THAT IS NOT TRUE! They have the worst website and what they dont represent clearly is though you are getting products at the manufacturer's rate, they charge 8-16% in handling fees and then regular tax of 8% or so. So you might say well, that might not be too bad but wrong!
For the online generation thisis the WORST way to shop, you cannot find most products online, there inventory represented online is never up to date with pricing or pictures or product. You have to go in physically each time to possibly only one locaiton in your area, you cannot take friends/family for tehir opinions, you have to be married and only then get in, and after all that you are sifting through the most archaic way of shopping - physical catalogues that are such a STUPID way to shop in comparison with online shopping and using keyword searches.
DIRECTBUY IS A SCAM. Even if you see it in the catalogue, you hvae to search around all over teh place to find that product physically somewhere to get an idea of what it looks like and almost everytime you will find that same product online cheaper!! Online stores do not have the same overheards that are associated with physical storefronts and often times they will take a loss for volume sales which directbuy will not.
I do not forsee DirectBuy surviving the era of people shifting to far more sophisticated methods of online shopping - they are misrepresentative, pushy, they scam you into a decision of membership with little time to think it over and use pressure tactics, and in our case misrepresented the online functionalities, and if you are smart shopper you can find ANYTHING online cheaper than DirectBuy.
We obviously learnt the hard way. PLEASE DO NOT JOIN DIRECTBUY, IT IS A WASTE OF TIME AND MONEY AND YOU CAN ALWAYS FIND IT CHEAPER ONLINE!
Direct Buy is $5k hard sell for a service that is extremely time consuming with marginal results. You have to look at their show rooms, shop the retail stores, figure out the differences of the quoted product and the one you found, pay for shipping, hope it comes in undamaged, and then arrange for your own local delivery. Service seems very good, but the results are more important when you are trying to recoup your initial cost. Stay away. Keep the money in your pocket.
Stay away from this company. Everybody is so nice to you during the presentation and up until the time you...