Complaints & Reviews

Direct Buy Auto Warranty — I paid in full for warranty now company out of business due to unethical behaviour.

On 07/18/2014 I purchased an auto warranty which is not due to expire until 07/18/2019. I just recently found...

Direct Buy Auto Warranty — direct buy auto warranty

We took Direct Buy Auto Warranty on July 28, 1914 on our 2011 Buick Enclave. It should have lasted until July...

DirectBuy — office furniture

I have a membership with Direct Buy of Little Rock. I have used it twice to outfit two separate busine...

Direct Buyhousehold appliances

The company is a definite ripoff. The sales representative called and called to get us in for the sales pitch. Upon listening to all of the "wonderful" opportunities to save all "all" brands, we signed-up. At the first opportunity to use the service, we got no assistance and continue to get no service. Haven't been able to complete a sign sale.

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    Direct Buy Auto Warrantyextended warranty / vehicle service contract

    Do not purchase an extended warranty from Direct Buy Auto Warranty ("DBW"). I purchased the Platinum Elite LEP (DBW's top-of-the-line warranty) (the "Warranty") for $2, 600.00 to cover my 2012 F-450 through 200, 000 miles (bought the Warranty to cover the gap when factory warranty expired at 100, 000). My vehicle was serviced every 5, 000 miles by the dealer from whom I purchased the truck. I have made two claims under the Warranty since I purchased the Warranty six months ago, and DBW has denied both claims based upon the "wear and tear" exclusion. Prior to the last denial, DBW misquoted policy language in an effort to convince me that I was responsible for tear down even if the breakdown was a covered loss. For those who have a DBW warranty, already, DO NOT LET THEM charge you for tear down on a covered loss. Paragraph V(B)(2) specifically states that you must authorize the tear down; however, the only time DBW is not required to reimburse you is in the event that the loss is not a covered loss (which means DBW must pay for tear down on a covered loss). The last claim was for an evaporator core (no mechanical moving parts). DBW claims told me that freon and oil are high psi moving parts, which caused the "wear and tear" to the core, even though DBW's own adjuster could point to specific indications that it was wear and tear other than the "the time and mileage" on my vehicle. I told DBW that is was clear that every claim I may make in the future was going to be denied based upon "wear and tear" for the simple fact that my truck had 100, 000+ miles on it, and that DBW should not sell high mileage warranties when DBW has no intention of honoring its obligations. I cancelled my contract on the spot and am now jumping through the hoops in an effort to get a refund of my remaining premium. As a small bit of solace, the premium refund will cost DBW more than if they had simply honored the warranty and paid the claim. In case there remains any question, DO NOT BUY A WARRANTY FROM DIRECT BUY AUTO WARRANTY!

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      • Co
        Colette Chambers Jan 26, 2019
        This comment was posted by
        a verified customer
        Verified customer

        If anyone knows of a class action lawsuit against this company please list an email address, phone number or something because I purchased what I thought was a legitimate warranty, paid $1600 in full (no installments) because they said that was of course the way to save on the purchase. I purchased the Platinum Elite package. They sent me my membership cards and booklets and everything seemed legitimate until I needed to use it. My claim for my car was never able to be submitted because the automotive shop could never reach anyone and neither could I when I reached out to Direct Buy. I then looked online to see that they’re not accredited by the BBB Better Business Bureau and then to further find that the company just as a whole is not legitimate.

        -1 Votes

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      On February 2, 2013 my debit card was charged for $300.00. I thought I purchased the Warranty on January 31, 2013. Never again did I hear from this company. Never did I receive an email or mailing from this company. I was questioning what was going on with the warranty and after months of medical issues that had arose in my life, I contacted them. They gave me some song and dance that I could reinstate my warranty, that was suppose to take effect in March of 2013 if I paid the premium from March to August. Which would total $900.00. Heck, they never sent me the info on the warranty, never and email regarding the warranty that I put a $300.00 deposit down on. That would be $1200.00 for a product that I never had and what if I did pay them? Would I ever receive anything from them? So I asked to cancel the warranty. Oh I got an email then. Telling me they would refund $50.00 of my down payment.
      What a scam. I think if I was a man that called and hadn't shared that my husband was overseas at the time I went to purchase this, I may have gotten the product I ordered. But no, I was in the perfect situation for their forceful salesman to take advantage.
      I will not sign and send back this document they sent me. I will pursue the BBB. This is a racket and they are making money hand over fist as I can see from the other comments on this site.

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        • Ho
          Howrider Aug 10, 2013
          This comment was posted by
          a verified customer
          Verified customer

          There are lots of scams out there now..Just don't trust anybody or anything anymore...The govenment does nothing to protect us from scams...

          -1 Votes

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Direct Buyover priced items

          Everything they offer is over priced. Nothing you look up in the stores around here match, at least nothing that I can afford. The items are big money market items. Things rich people look for and buy. For example. They told me I would be able to buy things out of the places I shop. Like lowes, home depot wrong. What they should have said is the store you shop in have to have what we sale. Biggest scam I've never bought anything from them. I haven't even gone back for orientation. I figured I'd go back after buying something since most of it you have to pick up but, I can't find a D** thing to buy. And even though I haven't even gone to the orientation they haven't called but that hasn't stop them from taking my money every month. The owners should be ashamed to even stay in business.

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            • Li
              Little Nipper May 11, 2013
              This comment was posted by
              a verified customer
              Verified customer

              I looked into this a few years ago sounded a little to good to be true. When I saw you have to commit to a contract before you can really see what products is in the catalogs that was the red flag for me I know people who do honest business don't cover up things like this and having to pay to find out something so simple for them to disclose is just too obvious it's a scam. Then I research them on the web the list of complaints & misery is huge!

              I think Direct Buy ( really Direct Lie) actually do let some people have some great buys from time to time just to keep some reports of satisfied customers out there. They also use some of these praise reports on their commercials to keep suckers baited.

              0 Votes
            • Why The Long Faces May 11, 2013

              Boohoo you can't afford it. Get over it. Stop trying to live like the Joneses.

              0 Votes