DirectBuy reviews & complaints
DirectBuy complaints 128
DirectBuy - 2 bedroom sets: missing parts on both and and damaged second set
January 2021 - My partner purchased 2 bedroom sets from DirectBuy in January 2021. August 2021 the first set came in: missing mattress slats. Not able to use the bed. After several discussions with customer service, he escalated the call and spoke with VP-Lynda. Lynda said she would look into it. After no resolution, he called her back and she again said she would look into it. No resolution as of yet. Second set came in today (September 17, 2021) badly damaged drawers and unglued mirror frame. Also a lot of missing hardware. It looks like it was a return and repackaged then shipped to my partner. Truly disappointed with poor service and products. Guests have had to sleep on mattresses in the floor. The 2 bedroom sets are useless. Please resolve this ASAP. Money back. I look forward to heading back from someone by Tuesday September 21, 2021. Regards, Lisette
Desired outcome: Refund for both bedroom sets
I was a member of Direct Buy in Albuquerque New Mexico when they went out of business. Set an a lot of money about 10 years ago to be a member and I don't see any money coming back to me for being a...Read full review
On 07/18/2014 I purchased an auto warranty which is not due to expire until 07/18/2019. I just recently found out that the company went out of business and I'm requesting a full refund of $1800.00...Read full review
DirectBuy - household appliances
The company is a definite ripoff. The sales representative called and called to get us in for the sales pitch. Upon listening to all of the "wonderful" opportunities to save all "all" brands, we signed-up. At the first opportunity to use the service, we got no assistance and continue to get no service. Haven't been able to complete a sign sale.
DirectBuy - extended warranty / vehicle service contract
Do not purchase an extended warranty from Direct Buy Auto Warranty ("DBW"). I purchased the Platinum Elite LEP (DBW's top-of-the-line warranty) (the "Warranty") for $2, 600.00 to cover my 2012 F-450 through 200, 000 miles (bought the Warranty to cover the gap when factory warranty expired at 100, 000). My vehicle was serviced every 5, 000 miles by the dealer from whom I purchased the truck. I have made two claims under the Warranty since I purchased the Warranty six months ago, and DBW has denied both claims based upon the "wear and tear" exclusion. Prior to the last denial, DBW misquoted policy language in an effort to convince me that I was responsible for tear down even if the breakdown was a covered loss. For those who have a DBW warranty, already, DO NOT LET THEM charge you for tear down on a covered loss. Paragraph V(B)(2) specifically states that you must authorize the tear down; however, the only time DBW is not required to reimburse you is in the event that the loss is not a covered loss (which means DBW must pay for tear down on a covered loss). The last claim was for an evaporator core (no mechanical moving parts). DBW claims told me that freon and oil are high psi moving parts, which caused the "wear and tear" to the core, even though DBW's own adjuster could point to specific indications that it was wear and tear other than the "the time and mileage" on my vehicle. I told DBW that is was clear that every claim I may make in the future was going to be denied based upon "wear and tear" for the simple fact that my truck had 100, 000+ miles on it, and that DBW should not sell high mileage warranties when DBW has no intention of honoring its obligations. I cancelled my contract on the spot and am now jumping through the hoops in an effort to get a refund of my remaining premium. As a small bit of solace, the premium refund will cost DBW more than if they had simply honored the warranty and paid the claim. In case there remains any question, DO NOT BUY A WARRANTY FROM DIRECT BUY AUTO WARRANTY!
We bought an Auto Warranty policy from DirectBuy Austo Warranty of NJ on our 2006 Mercedes Benz E 350 in 2011 with the terms that we would be sent a $500 gas card at the close of contract if there...Read full review
DirectBuy - billing and service
On February 2, 2013 my debit card was charged for $300.00. I thought I purchased the Warranty on January 31, 2013. Never again did I hear from this company. Never did I receive an email or mailing from this company. I was questioning what was going on with the warranty and after months of medical issues that had arose in my life, I contacted them. They gave me some song and dance that I could reinstate my warranty, that was suppose to take effect in March of 2013 if I paid the premium from March to August. Which would total $900.00. Heck, they never sent me the info on the warranty, never and email regarding the warranty that I put a $300.00 deposit down on. That would be $1200.00 for a product that I never had and what if I did pay them? Would I ever receive anything from them? So I asked to cancel the warranty. Oh I got an email then. Telling me they would refund $50.00 of my down payment.
What a scam. I think if I was a man that called and hadn't shared that my husband was overseas at the time I went to purchase this, I may have gotten the product I ordered. But no, I was in the perfect situation for their forceful salesman to take advantage.
I will not sign and send back this document they sent me. I will pursue the BBB. This is a racket and they are making money hand over fist as I can see from the other comments on this site.
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