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DirectBuy
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128 complaints
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DirectBuy reviews & complaints

DirectBuy complaints 128

DirectBuy - 2 bedroom sets: missing parts on both and and damaged second set

January 2021 - My partner purchased 2 bedroom sets from DirectBuy in January 2021. August 2021 the first set came in: missing mattress slats. Not able to use the bed. After several discussions with customer service, he escalated the call and spoke with VP-Lynda. Lynda said she would look into it. After no resolution, he called her back and she again said she would look into it. No resolution as of yet. Second set came in today (September 17, 2021) badly damaged drawers and unglued mirror frame. Also a lot of missing hardware. It looks like it was a return and repackaged then shipped to my partner. Truly disappointed with poor service and products. Guests have had to sleep on mattresses in the floor. The 2 bedroom sets are useless. Please resolve this ASAP. Money back. I look forward to heading back from someone by Tuesday September 21, 2021. Regards, Lisette

Desired outcome: Refund for both bedroom sets

DirectBuy - Went out of business. I paid a lot to be a member

I was a member of Direct Buy in Albuquerque New Mexico when they went out of business. Set an a lot of money about 10 years ago to be a member and I don't see any money coming back to me for being a...

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B

DirectBuy - I paid in full for warranty now company out of business due to unethical behaviour.

On 07/18/2014 I purchased an auto warranty which is not due to expire until 07/18/2019. I just recently found out that the company went out of business and I'm requesting a full refund of $1800.00...

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DirectBuy - direct buy auto warranty

We took Direct Buy Auto Warranty on July 28, 1914 on our 2011 Buick Enclave. It should have lasted until July 28th 2018. We have not yet used their auto warranty, as we have been fortunate with...

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DirectBuy - office furniture

I have a membership with Direct Buy of Little Rock. I have used it twice to outfit two separate business offices with sofas, tables, chairs, and desks. Both times I saved some money (which is great...

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R
Feb 28, 2016

DirectBuy - household appliances

The company is a definite ripoff. The sales representative called and called to get us in for the sales pitch. Upon listening to all of the "wonderful" opportunities to save all "all" brands, we signed-up. At the first opportunity to use the service, we got no assistance and continue to get no service. Haven't been able to complete a sign sale.

R
Sep 01, 2015

DirectBuy - extended warranty / vehicle service contract

Do not purchase an extended warranty from Direct Buy Auto Warranty ("DBW"). I purchased the Platinum Elite LEP (DBW's top-of-the-line warranty) (the "Warranty") for $2, 600.00 to cover my 2012 F-450 through 200, 000 miles (bought the Warranty to cover the gap when factory warranty expired at 100, 000). My vehicle was serviced every 5, 000 miles by the dealer from whom I purchased the truck. I have made two claims under the Warranty since I purchased the Warranty six months ago, and DBW has denied both claims based upon the "wear and tear" exclusion. Prior to the last denial, DBW misquoted policy language in an effort to convince me that I was responsible for tear down even if the breakdown was a covered loss. For those who have a DBW warranty, already, DO NOT LET THEM charge you for tear down on a covered loss. Paragraph V(B)(2) specifically states that you must authorize the tear down; however, the only time DBW is not required to reimburse you is in the event that the loss is not a covered loss (which means DBW must pay for tear down on a covered loss). The last claim was for an evaporator core (no mechanical moving parts). DBW claims told me that freon and oil are high psi moving parts, which caused the "wear and tear" to the core, even though DBW's own adjuster could point to specific indications that it was wear and tear other than the "the time and mileage" on my vehicle. I told DBW that is was clear that every claim I may make in the future was going to be denied based upon "wear and tear" for the simple fact that my truck had 100, 000+ miles on it, and that DBW should not sell high mileage warranties when DBW has no intention of honoring its obligations. I cancelled my contract on the spot and am now jumping through the hoops in an effort to get a refund of my remaining premium. As a small bit of solace, the premium refund will cost DBW more than if they had simply honored the warranty and paid the claim. In case there remains any question, DO NOT BUY A WARRANTY FROM DIRECT BUY AUTO WARRANTY!

C

If anyone knows of a class action lawsuit against this company please list an email address, phone number or something because I purchased what I thought was a legitimate warranty, paid $1600 in full (no installments) because they said that was of course the way to save on the purchase. I purchased the Platinum Elite package. They sent me my membership cards and booklets and everything seemed legitimate until I needed to use it. My claim for my car was never able to be submitted because the automotive shop could never reach anyone and neither could I when I reached out to Direct Buy. I then looked online to see that they’re not accredited by the BBB Better Business Bureau and then to further find that the company just as a whole is not legitimate.

DirectBuy - not refunded $500 gas card for contract terminated w no claims as promised.

We bought an Auto Warranty policy from DirectBuy Austo Warranty of NJ on our 2006 Mercedes Benz E 350 in 2011 with the terms that we would be sent a $500 gas card at the close of contract if there...

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DirectBuy - direct buy warranty -

MIDDLESEX COUNTY – A company that advertised customers "would never pay for covered auto repairs bills again" has agreed to stop operating in New Jersey within six months and reimburse consumers who...

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G
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirectBuy - furniture

I ordered two expensive chairs which came with the wrong finish + more problems. Manufacturer by email told Direct Buy to change the finish in the order to the one provided rather than the finish I...

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DirectBuy - scam!

Total SCAM!!! FRAUD!!! I purchased the Elite Platinum Warranty (VSC NUMBER [protected]) in November 2013 for a 2004 XJR. On August 15, 2014, Direct Buy Auto Warranty denied a claim to replace/repair the...

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DirectBuy - direct buy misleading consumers

1) Direct Buy is misleading consumers in to think they can buy direct from manufactures at cost. (2) Direct buy tells you if you don't join today you cant never be a member. (3) Direct buy tell...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirectBuy - auto warranty scam

When I bought my car (used) I decided to by a warranty DBW offered the coverage I was looking for. I made an initial payment and was told the remainder would charged to my account over 18 months thi...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirectBuy - deception and false advertisement

I have some recorded conversations with Direct Buy representativeas evidence they are engaged in deception and false advertisement. After submitting an online request to purchase an extended auto...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirectBuy - cabinets

Joined direct buy back in sept 2013 because we were going to do a remodel. Went there today to pick out some kitchen cabinets for our kitchen. We already had a design. We were told it didn't matter...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirectBuy - fraud

I just purchased a used 2006 bmw x5 4. 4i with 82, 000 miles. I started looking for extended warranty and found direct buy on line. I explained to the sales rep what i was looking for i wanted full...

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W
Jan 30, 2014

DirectBuy - auto warranty

Purchased a extended warranty thru Direct Buy. The heater went out in my vehicle. I called Direct Buy and informed them that the heater went out in my car. They informed me to take the vehicle to a...

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DirectBuy - fraud/scam

I, apparently along with other unsuspecting people have been taken for a scam by direct buy auto. I paid $1900 for my warranty for my 2002 Mercedes. I have had no problems with my car and even took...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirectBuy - billing and service

On February 2, 2013 my debit card was charged for $300.00. I thought I purchased the Warranty on January 31, 2013. Never again did I hear from this company. Never did I receive an email or mailing from this company. I was questioning what was going on with the warranty and after months of medical issues that had arose in my life, I contacted them. They gave me some song and dance that I could reinstate my warranty, that was suppose to take effect in March of 2013 if I paid the premium from March to August. Which would total $900.00. Heck, they never sent me the info on the warranty, never and email regarding the warranty that I put a $300.00 deposit down on. That would be $1200.00 for a product that I never had and what if I did pay them? Would I ever receive anything from them? So I asked to cancel the warranty. Oh I got an email then. Telling me they would refund $50.00 of my down payment.
What a scam. I think if I was a man that called and hadn't shared that my husband was overseas at the time I went to purchase this, I may have gotten the product I ordered. But no, I was in the perfect situation for their forceful salesman to take advantage.
I will not sign and send back this document they sent me. I will pursue the BBB. This is a racket and they are making money hand over fist as I can see from the other comments on this site.

H
Aug 10, 2013

There are lots of scams out there now..Just don't trust anybody or anything anymore...The govenment does nothing to protect us from scams...

DirectBuy - scammed

We took the lowest membership of $3490.00 that we couldn't really afford but the savings and conveince that was promised would have been worth the sacrifice, if it would have been true. During the...

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