CB Satellite and Cable TV DirecTV Complaints #1402-1421

DirecTV review: problem with digital audio

Jim Talbert of US

Aug 20, 2011 5:30 pm UTC

Resolved

Digital audio from DirecTV DVRs has delay when playing back live or recorded programs. Video starts first, then audio starts 2-3 seconds later. There is no delay when analog audio is used. Their engineering department says it is my Pioneer home theater receiver, not their DVR that is causing the delay. Pioneer says the receiver could not delay audio playback even if they wanted it to. I had the problem with my previous Sony receiver so it is not the receiver--it is clearly the DVR. I have tried to send a complaint to their president Michael White but the "Office of the President" intercepts all correspondence addressed to him.
I have documented the problem and my efforts to get DirecTV to take ownership of it. I would attach it except that it is in WORD format and only picture formats can be attached. I will be glad to e-mail it to anyone who cares to see it.
Jim Talbert

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments

Add a comment

DirecTV - overcharged 613

Resolved

DirecTV - Stay away - direct tv sucks! 113

DirecTV - very poor service and unacceptable contract 1397

DirecTV - terrible experience! 14

DirecTV - prepaid visa card promotion 28

DirecTV - someone elso opened an account with my last name and address 2

DirecTV - failure to get proper credits on my bill 1

Resolved

DirecTV - very poor service 2

Resolved

DirecTV - no show installation

DirecTV - new guide change 2

View all DirecTV reviews and complaints

DirecTV Contacts

DirecTV phone numbers

+1 (800) 531-5000

Click up if you have successfully reached DirecTV by calling +1 (800) 531-5000 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (800) 531-5000 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (800) 531-5000 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (800) 531-5000 phone number

Customer Service

+1 (855) 838-4388

Click up if you have successfully reached DirecTV by calling +1 (855) 838-4388 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (855) 838-4388 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (855) 838-4388 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (855) 838-4388 phone number

Sales

+1 (855) 796-1459

Click up if you have successfully reached DirecTV by calling +1 (855) 796-1459 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (855) 796-1459 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (855) 796-1459 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (855) 796-1459 phone number

8449663657

Click up if you have successfully reached DirecTV by calling 8449663657 phone number 0 0 users reported that they have successfully reached DirecTV by calling 8449663657 phone number Click down if you have unsuccessfully reached DirecTV by calling 8449663657 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling 8449663657 phone number

More phone numbers

DirecTV emails

website@directv.com

100%
Confidence score: 100%

Support

DirecTV address

2230 E Imperial Hwy, El Segundo, California, 90245, United States

DirecTV social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 13, 2026
View all DirecTV contacts