Direct Express review: Debit express card services

I have been having trouble with the direct express Comerica bank since beginning of Aug 2023.I get fixed income and when I noticed I lost money somewhere I called them made a transaction on the missing money I had the money for my bills out and I had enough to pay bills and get whet I need for myself.the last thing I had to do after paying a bill cause I had the money I went to ATM and behold insufficient funds the amount I want.so I check on my phone and had only 100 out of a fixed income.so they blocked told me this person in a different city spent454 at dollar tree. I made a dispute and I talked to a advocey for direct express they told me the money would be back on my card on my new one that they shipped the 454 but I never received it not to mention 161 dollars I got that money back but I M STILL WAITING for another dispute I did was for another ATM for 185. But I got my monthly bank statement saying they credit me 454 which I never saw cause with my fixed income and the transaction I did don't add up plus now they said I had way more than my fixed income which totally don't make sense to me