The complaint has been investigated and
resolved to the customer's satisfaction
Direct Energyvicious bullying


Direct Energy = Vicious bully
Corporations tend to put a lot of money into goodwill, advertising their services and creating a positive image in the eyes of the public. All this goes for naught when the same company's policies are written to screw their customers.

In 1998, while living in a house in Richmond Hill, I signed an agreement with Direct Energy to supply my natural gas. Every few years they would contact me for renewal of this agreement; I was always offered to opt out for double or triple gas price. Of course I renewed; it didn't really matter to me who supplied gas to my house. Finally, last September I sold my house and moved into an apartment in downtown Toronto.

This week I was served with a collection notice for $727.63. When I contacted the collection agency I was told that they represented Direct Energy and were charging me a fee for breaking my gas contract. Apparently there are 4.5 years left on my current 'renewal'; the fact that I have been a customer for 12 years is irrelevant.

The situation was resolved when I faxed in a copy of my current lease proving that I was no longer paying for gas services. Of course, the fax was at my cost (direct energy, you owe me $6.30). If I did not send in this fax, the bullying would continue; I was warned by the collection agency that they would keep calling until this was resolved.

So the bottom line, Direct Energy uses contract lawyers and collection agencies to setup their customers for intimidation and bullying. So much for goodwill.


  • Ka
    Karla Beatty Apr 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with you!!! They sent a total of $ 63 to collection and had never even sent us a bill or called us to let us know we owed an outstanding amount!!! DIRECT energy is a big CORPORATION BULLY!!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.