The complaint has been investigated and
resolved to the customer's satisfactionResolved Direct Energy — termination fees
resolved to the customer's satisfaction
We bought a new house this past summer, so we didn't need the "Maintenance Plan" from Direct Energy anymore. I called and told them this, and they said my contract automatically renewed and that it would cost me 260.00 to get out of the contract.
I made it very clear then, as I just did again now, that I'm not paying the bill.
This company is completely out of control.