The complaint has been investigated and
resolved to the customer's satisfaction
Direct Energytermination fees

We bought a new house this past summer, so we didn't need the "Maintenance Plan" from Direct Energy anymore. I called and told them this, and they said my contract automatically renewed and that it would cost me 260.00 to get out of the contract.

I made it very clear then, as I just did again now, that I'm not paying the bill.

This company is completely out of control.


  • Ma
    Marissa07 Aug 08, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have been with Direct Energy for 5 years, and I recently decided to switch companies, due to getting a better offer elsewhere. I called Direct Energy and spoke with one of their reps...the conversation went like this...
    ME- "I am wondering how much it will cost me to cancel my contract?"
    DE - "Your bill is XXX."
    ME- "I know how much my bill is, I am wondering what I have to pay if I cancel."
    DE - " Just the amount owing on your bill."
    ME-" Oh, so there is no termination fee?"
    DE - "Nope"
    Me" - So if I canceled today I just have to pay the XXX amount owing on my bill and it's all good."
    DE - " That's right"

    So I cancelled. Two weeks later I get a letter in the mail informing me that I owed $157.70 for a termination fee. I wrote an email to inform them that I had spoken to a rep who told me that there was no termination fee. I got a generic response back saying they were looking into it. Another two weeks pass and I receive another letter. I wrote another email and just received a response today which stated that I do owe a termination fee of $300.00 for cancelling. (Notice how after questioning them on their fee it is now doubled!)
    Anyways, I am not paying it. I actually never signed a contract with them either. I signed a contract when they came to my door, but it stated right in the contract that there was no buyout fee, because yes, I did sit down and read through the entire thing before I signed it.

    0 Votes
  • Mu
    muchacho011 Jul 18, 2014

    well... i mean have you ever signed a contract? cell phone? lease? work?

    i have DE plans on my home.

    what happens if you wanna break any of those contracts? penalties right?

    well i mean its only a one year contract. cell phone companies screw you for way more and i mean the plans do a lot more than paying 100 dollars a month to talk to people.

    0 Votes
  • Sl
    Sleever1332 Jun 10, 2010

    We are a small church in Texas. In 2006 we signed on with Direct Energy for 5 year contract. In 2009 we contacted Direct Energy to terminate the contract because their rates were very high and other companies were much cheaper. Direct Energy replied and stated a fee of approximately $3, 200.00 would be charged to terminate. We terminated, sent the check, and signed with another provider. Two months later Direct Energy sent us a bill for $15, 642.00 for termination fees and damages because of the cost of buying electricity they now cannot sell to us. We called and sent all correspondence to them showing they told us what the fees would be. They have since sued us and are asking for almost $25, 000.00 in fees and damages. We would have stayed with them if we knew their estimated termination fee would be five to seven times higher than quoted. Great company.

    0 Votes

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