Dick Smith Electronics review: Very disappointed with Dick Smith (operated by Buyippee Pty Ltd) (kogan)

purchased a Xiaomi 14T 5G from Dick Smith (operated by Buyippee Pty Ltd). After normal use, the power button detached, making the phone unreliable. A local repairer confirmed that replacement parts are not available in NZ or Australia. Despite this, I was told I must return the phone overseas for assessment before any remedy would be considered. This creates unreasonable delay and inconvenience for an essential device. After extensive correspondence with no resolution, I have filed a claim with the Disputes Tribunal under the Consumer Guarantees Act seeking a full refund. I am very disappointed with how this has been handled.

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