Diamond Wirelessbroken iphone and refused to replace it

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a verified customer
Verified customer

Terrible service and two horrible experiences at University Mall (Orem, Utah) store! My daughter's iPhone was broken, so we had my wife's old extra iPhone diagnosed and found it was working fine. So my wife and daughter went to Diamond to have the SIM card and data transferred and they blew out the motherboard. Then, they refused to admit it was their fault, claimed it was already broken, and would not replace the iPhone they themselves broke. Not only that, the manager was rude to my wife and daughter. This is the second negative experience we've had with these people. You're throwing dice when you go to Diamond. Instead go to a regular Verizon store such as the one in American Fork.

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