Diamond Tours — new orleans trip
I attended a Warner Robins Senior Trip to New Orleans with Diamond tours. I specifically went on this tour because my late husband and I had always planned to do the riverboat cruise. Unfortunately he passed away this past February. I decided I was going to go on this trip and do the riverboat, just like we always said we would. We were informed once we arrived at the Creole Queen Paddlewheeler at 1 pm, that the boat had been broken for a week and wouldn't be fixed for the following two weeks. This was highly disappointing, but what could I do? We were then informed that Diamond Tours knew that the boat was broken. They didn't make additional plans to make up for the inconvenience. Basically we were told we had a free day to do what we wanted.in a city that we didn't know. Nor did we have transportation. After walking around idly four hours in the hot Louisiana heat, we met up with the tour group for dinner. Bubba Gump Shrimp Company. Out of 40+ people, not one of us were happy with our meal. Our service was horrible. And the manager was incredibly rude to all of us. Needless to say the last day of our trip which was suppose to be the highlight, ended up being a complete disappointment. I know Diamond Tours can not help the attitude and service of Bubba Gump Shrimps, but I do hope they keep that experience in mind before using them again to represent to Louisiana culture. I am however, very upset that we weren't informed about the broken riverboat, since they had been notified a week before that it would no longer be part of the excursion. I may of canceled all together.
More Diamond Tours Complaints & Reviews
- Diamond Tours - Falsely advertised 
- Diamond Tours - Dangerous Bus Trip One Dead
- Diamond Tours - Bus tour for senior citizens
- Diamond Tours - Refund for trip 
- Diamond Tours - Everyone on our tour was disappointed 
- Diamond Tours - Accommodations, Itinerary, Tour Guides, EXPERIENCE as a whole
- Diamond Tours - trip to mackinac island, mi / hotels and restaurants
- Diamond Tours - unprofessional treatment during trip 
- Diamond Tours - Poor experience 
- Diamond Tours - Hotel in Hyannis, Mass.